Had to go back to send some documents via registered mail. I did it on my lunch break so I was on a time crunch. Luckily I was able to find a parking space up front. I get in at 12pm and there is about 5 people in line and only 1 person helping in the front. This seems like the norm now. The line moved very slow and it seems they are pushing to use the self service section more and more now. Years ago I enjoyed coming to this post office. Always had a bunch of employees up front and the lines moved pretty fast. I don't like the upgrades at all. They got rid of more workstations up front and normally just 1 or 2 people helping. Used to remember 4-5 at all times. At least I was surprised by the cost of my envelope going out. When adding up costs I got $16 to $20 for certified and registered. When I got finished it was just $11 for both. I had to ask if she got everything added in and I guess it's cheaper to do both at the same time. read more

US Post Office - Post Offices Near Me - Chula Vista, California

I've had a serious problem with this post office recently. I have been lied to, ignored, and disrespected by staff and management. This started when I mailed a certified letter that was never delivered. I was promised I would be contacted to explain what happened and how it would be fixed. That never happened. Those promises were lies. I went in person to speak with a supervisor and waited over an hour with no explanation, until I had to leave because I needed to take my medication and handle other responsibilities. I filed a complaint with the Inspector General, and only then was I contacted and told to come back the next day to resolve the issue. I sent my wife instead. Supervisor Alfredo personally promised me he would handle it and have the certified letter delivered that same day. Once again, that promise was not kept. Alfredo was nowhere to be found. My wife and others waited over an hour while he was repeatedly called over the intercom. He showed no concern for people's time, including elderly customers or those who may need to leave for medical reasons. Eventually, after more than an hour, my wife was helped and had to pay again for another certified letter. I don't wish this level of service on anyone. With the same management in place, this post office will continue to disrespect customers because there are clearly no consequences. read more

This office is so busy, just to find parking! But I need to mail out more things. So here I'am again back here The construction is done but I'm hearing everyone Upset about their P.O. Box. In line It's all remoldel so time to pay ? New Year I wish they had more clark's here The line has been line long I shipped I needed to ship So next just stamps The remodel is beautiful read more

US Post Office - Women vote stamps - Post Offices Near Me - Chula Vista, California

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This post office is horrible up front. Line is always long. People fight over parking spots. Some people wait in an orderly line in their cars for someone to leave, other azzzholes think they are entitled to cut in front of everyone, and take the spot before those waiting patiently in line. They need to move quicker at the counter. It makes the entire post office a place you don't want to go to. Sometimes I drive across town and go to Oxford office just so I don't have to deal with this post office. I will say this. The workers and people out back are absolutely awesome and helpful. The front counter not at all. Front counter needs management to look at all the issues and delays and come up with signage protocol for drivers waiting in line , waiting their turn because tempers are going to flare. read more

The staff are always happy and helpful. Very courteous . Makes me Wna apply for USPS. Guarantee on time delivery. Have most shipping needs. read more

Unfortunately the USPS has spent $$$ remodeling this location yet again instead of applying $$ towards things that matter. I am beyond upset as I've never had so many issues in any other location receiving my mail, mostly items that I've paid for! From a very expensive ring, to fishing license and The Ring Magazine that keep going undelivered or "return to sender " for insufficient address even though I get the notification that it is coming to my own address?! Please make that, make sense. I have put in requests online, spoken to the manager at this location but to no avail. Im out $$$ and it doesnt matter to anyone but me and my household who paid for such packages to be securely delivered, tracking included. This USPS needs an overhaul on their employees and honest people working. I get people make mistakes but when you have specific items being delivered every month and those mail pieces are not delivered, it should be met with answers and not "we cant do anything about it, its out of our hands" read more

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The line was really long today. there were two postal clerks at the front desk handling the load. The gal I got was friendly. Both did a great job moving the line. read more

US Post Office - USN Veteran - Post Offices Near Me - Chula Vista, California

Always long lines and poor customer service!! After wait almost 6 months to get my mail in m y PO BOX because was under construction... now you cannot get acces to it after business hours.... and when you get service from the clerk's they are very rude.... not sure if it good idea renew it for this year... read more

US Post Office - Waiting a long time to get the answer " you need to come back tomorrow" they cannot find my package! Worst customer service ever!!! - Post Offices Near Me - Chula Vista, California

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On 3/16/2026, 3pm I had a pre-paid Mail Priority package that I needed to get into the USPS system (ship). First of all, it took 10 minutes of idling in the parking lot in order to find a parking space. Once I got into the building, I found out why. There was a line almost to the door! I first went to the self-serve (what a joke!) where I scanned my package for acceptance. I then proceeded to the flip-out containers to drop my package into the secure chutes. NOT ONE OF THE TWO WERE OPERATIONAL!!! A lady also tried to drop a smaller envelope off into the smaller chute AND THAT WAS NON-OPERATIONAL!!!! Evidently, the chutes were clogged up with packages from employees not clearing the baskets out in a scheduled, timely fashion. I then proceeded to the counter area and saw that it was backed up to the door. There was a sign on the counter that specifically stated NOT to leave outgoing packages on the counter! Now those familiar with this 3rd Ave. location will remember that was the previous practice. Eastlake and Oxford St locations allow customers to leave outgoing packages on the service counter, saving customers from having to wait in line, which is one of the reasons customer pre-pay and label their packages at home before dropping them off! With no other option, I decided to wait in line.There were only 2 clerks available! The lady behind me went to one of the clerks (a man) and very politely informed him that the chutes were all jammed in the self-service area and she could not drop her packages off. He gave her a dirty look and told her that "someone will clear them shortly" and proceeded about his business, not missing a bear! So, I big help he was!!! Instead, he should have called the Postmaster or whoever is in charge of that section to IMMEDIATELY clear the chutes! So much for improved customer service that USPS touts. Needless to say, I didn't wait around and left and drove to the Oxford location where I was in and out in about 5 minutes. That 3rd Ave. location is a mess and always has been in my 36 years in the Chula Vista area. USPS would do well to get that Postmaster some basic training in how to efficiently manage a post office and its staff. read more

Very disappointed! Yeah ok it looks nice and upgraded but their customer service should also be upgraded because they are like the workers at the DMV. You get lucky if you have 3 working but the norm now are 2 workers with 15 people in line! I was issued some keys to my new PO Box and went today to check my mail and couldn't even open my PO Box with the keys I was given! I rang the doorbell like 4-5 times, waited for about 15 minutes and was completely ignored. I even called the main number and they told me to stand in line? Why should I if it was their mistake? I even called their main line and no answer. Their customer service needs to improve because it really stinks! I doubt the manager even cares.... read more

Parking is terrible for how busy this place gets! Parking lot gets very congested because people are waiting for parking spots to open. Line is long when you get inside with only 2-3 people working the counter! Once I got to the front, the lady who helped me was sweet and helpful, but it's a hassle and a mess here. If you're in a rush, plan to get here early and spend at LEAST 20-30 mins. read more

US Post Office - Post Offices Near Me - Chula Vista, California

This post office sucks they never answer thier phones I called to find out where my package was and on the 15th attempt they answer. A lot of times they dont deliver my packages to the wrong address. Or they loose my packages. This by far is the worst postal service that I had to deal with. Nothing but idiotic people working there and delivering the mail. read more

The most bad service is 8:15 is not open yet Need to change personal because is a terrible customer service read more

This post office by far is the worst people that work here think they rule the world . They come here and treat people bad to feel better about themself I have literally seen elder people cry because of the workers also seen a lot of customer blow their gasket . The supervisor are governed by the works this place is like a gang of horrible customer service culture . They also treat regulars like long lost family I get it you want to talk to someone because you probably have no friends . I suggest going to dinner or Starbucks to catch up . People are busy and we have to wait we don't want to hear your meaningless? Conversation. I give it one star do to this amazing machine they installed a few months ago unfortunately you need to buy the postage before and make a QR code it may be complicated for newbies . They should fire everyone here and only have this machines at this location. Us postal needs to spend more money on educating the customer on how to use selfcheck out . I will never side with firing people to put machines but all the staff have a rotten entitled attitude I witnessed it first hand also have my fair share interactions with all of them . Check out the rating The actual rating . They literally run this place. The customer service culture here is a negative ten stars break up this crew and put new staff then may the cycle will end . If you agree and reading this because you also had a bad experience please leave a like and start yelping let's end this . It's like the gremlins movie the creatures when you add water to gizmo or feed him after midnight . Value of us postal is still great they do an excellent job on the shipping side great pricing. They have great flat rate pricing envelope's to save you money . read more

US Post Office - Best thing ever buy postage and don't talk to rude employees - Post Offices Near Me - Chula Vista, California

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They don't stay open till 6 like they say they do online. They also lock the boxes so people can't ship out their packages. Pls stop locking the boxes !!!! People have stuff to ship out !!!! I've seen so many people leave without being able to ship items because of this. And they tell you to wait in a 30 min line to get help, but aren't helpful when you get to the front. read more

The clerks look like they are having a bad unhelpful with information for a change of address, first she mentioned if you have a barcode we can scan it, I go back to get the barcode then she said oh the person has to be present to scan the ID, so in the 1st place why say one thing and as a return with the barcode she then says well you didn't ask! I was like are you kidding me that was the only reason I stopped by to know what we needed to do a change of address. Then she decides to tell me I wont argue with you as I said excuse me your the one NOT PROVIDING CORRECT INFORMATION miss attitude, please be more mindful as we take the trip to take care of personal things, not to go see how bad of a day she was having a little more patience and customer service quality is what she needs in my opinion no one should be given wrong information at any business. Definitely didn't feel welcome or the need to return to this location. read more

Three times have put mail out to be picked up, just because I didn't get mail they skip looking for out going mail. Cant talk to anyone because they do not answer the phone. read more

I arrived 20 minutes before their closing time for the day. Long line of customers, they had staff all lined up at each station to help customers very friendly and welcoming. Great job everyone, this will be my go-to location from now on. read more

This place os horrendos. It's always overcrowded and the staff are nonchalant and slow as can be. Damn shame my taxes are paying their salary! read more

Same exact incident as before. Waited for a very important package and it was awake at 9 AM, consistently check the tracking number and at 9:15 AM. I saw that they " attempted to deliver, but parcel was too big ". They said a notice was left in my mailbox, but no notice was left and I had to find out which post office I can pick up my package at. I know what I ordered and the parcel is a bit big for the locker, but it is not too heavy to take to my door especially if it requires a signature. Their job is to ensure delivery of mail. The drivers at this location are very very, very lazy. If you don't want to take it to our apartment on the third floor, then take it to the office. People spend money on packages and some of which are very important. But to them, this is just a job. I'd like to give an update, even though I was unhappy at the fact that I did have to go pick up my package, I will say the Filipino lady in the front was super rude and did not even try to check if my package was in the back and called the supervisor right away. Pure laziness. She didn't even take the time to listen and cut me off while I was talking, mind you this I was not being rude at all. But the Filipino supervisor was so sweet, and I am so grateful that she took the time to check for my package because I picked it up same day because I'll be out of town tomorrow. read more

Parking is difficult but it is the closest PO to my home. Customer service is very courteous and good!

If I could give a zero I WOULD. MAJOR RED FLAG! I WILL ALSO BE CONTACTING DISTRICT MANAGER, CONSUMER AFFAIRS, USPIS, OIG, and if the issue still doesn't get resolved will I have no choice but to contact U.S. house representative Juan Vargas. After my situation and reading others reviews about similar experience this is definitely unacceptable, something needs to be done about it and someone needs to be held accountable. To start off I had been expecting my Vehicle tittle and other important vehicle related information from the DMV as well as my leinholder. Fast forward I get informed delivery saying the mail was expected to come but never came. I waited a week still nothing. So I filed a missing mail claim on the usps website and a week later still no response. Halloween day comes (a week after filing missing claim with NO RESPONSE BACK) and I speak to the supervisor , he takes my Info down, says he will look into it and give me a call the following week- that never happened either. Called them and stayed on the line for almost 40 minutes no one answered and it just hung up by itself. Fast forward TWO WEEKS, I decide to go in person again, waited almost 2 HOURS to speak to the supervisor , none of the employees knew where he was. Anyways I speak to the supervisor and he "looks into it" and essentially tells me they don't know what happened to it and there's not much they could do besides flag it. WHAT i also find FISHY is that all the pieces of mail that pertained to my VEHICLE TITTLE AND VEHICLE IN GENERAL , I haven't received but everything other than my vehicle stuff has gotten into my mailbox within a timely manner. IF MY MAIL GOT SCANNED THROUGH INFORMED DELIVERY THERE SHOILD BE NO REASON FOR IT TO GO MISSING AS IT WAS IN TRANSIT. SO MAKE IT MAKE SENSE. How is it that the other mail that wasn't pertaining to my vehicle came yet all the pieces of mail that DID pertain to my vehicle and my tittle never came in. and to top it off, they ignored my missing mail claim, they never got back to me when I came in person the first time , and the SECOND time I came in person and waited 2 Hours just for them to tell me they don't know where it is . I have proof of everything. Everything's been documented and I also have audio recordings as well because I knew something FISHY was going on and doesn't add up. So USPS I HOPE YOU SEE THIS MESSAGE BECAUSE I WILL NOT STOP UNTIL I GET MY MISSING MAIL. And for anyone who has read through all this, DO not TRUST THIS LOCATIONS OR GO TO THIS LOCATION FOR HELP. read more

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Fast, efficient, friendly. I dont get the bad reviews but my first experience was pretty good. Easy to park although they are under construction. I was in Chula Vista and had something to ship so it was perfect and convenient for me. read more

WHAT A BIG HEADACHE!!! I came to pick up my package that wasn't delivered and they told me to get into this huge line; you can't cut the line like before to get your certified or special packages missed. read more

US Post Office - Post Offices Near Me - Chula Vista, California

3rd avenue Chula Vista location. We've only used passport services here, so my review is ONLY for passport services. The employee was SUPER helpful and she was so very nice. Helpful 10/10 Wait time 10/10 Cleanliness 9/10 Atmosphere 8/10 ( Typical post office crowd and urgency ) Parking 8/10 ( Can get crowded but people come and go, so parking does open up) Overall I would recommend this location for passports. Go early and make an appointment if you can. read more

There is a drop box on the street in front of this post office so you can theoretically just pull up in your car and drop your letter off. It's supposed to be locked at night to prevent mail theft and unlocked during the day. I tried to drop off a letter on two different days in the last week, and the box was locked during the middle of the day. If it's too much work for the employees to unlock it, then just remove it since it serves no purpose. read more

There's two reasons I would say privatize the post office and those are; Chula Vista on third and the Point Loma office. If you don't like working with the public, quit! Get the heck out and stop acting like you're paying for my patronage. I mentally prepared to come to the CV office on 3rd and I will NEVER return. They are so rude, both the Filipina woman being rude to another customer and the man, rude! This folks is why people get into federal and government jobs, you can't do anything about rude employees. I have heard the tellers at the PL office literally yelling at an elderly woman simply asking for clarification. So if you decide to go the the CV be prepared to engage. read more

Listen to the 1 star reviews! This is by far the worst and most unprofessional post office I have ever been to. Kathy is also the rudest and most aggressive postal worker I've ever encountered. The manager (Jason) does nothing to stop rude behavior from his own employees. Use another post office for Chula Vista. read more

I used to love this office, but lately they have been closed for lunch. And everyday it's a different time. I get they are short staffed, but at least close at the same time everyday, so we can adjust our schedule. The sign says closed for lunch, back in 30 mins. But 30 minutes from when???? read more

Stay away from this post office! No parking, crazy long lines, no customer service! There is usually around 20-30 customers in the building at a time and maybe 2-3 workers. Just take the time to drive to any other post office and avoid this one at all cost! read more

I was at this post office yesterday. I understand that right now is holiday season. However, this does not excuse beyond ugly behavior. I was treated TERRIBLY at this post office. I am still shaking as I write this due to the words that were exchanged. I will continue to write my experience on every platform till this is fixed. I went to the post office yesterday to drop off packages for my work. I was next in line and since I had been instructed by one of their employees from a past visit, I purchase my postage online. So my packages had their postage on them and almost ready to go. . The employee that assisted me was friendly at first. I had forgot to place a return address on them, so when I was told to place the return address on my packages, I did so after she slammed the pen on the package. I was treated as though I was ignorant and she proceeded to start an order to purchase postage. She gave me a total and I had asked her what I was being charged for since they had postage on them already. She told me I didn't pay enough so I would have to pay more. I asked for her to explain a little bit more. She said I chose media mail and not priority. I told her I didn't really need priority since they were just brochures for my company. She told me it doesn't wok that way and I need to pay more. I tried explaining what the website had explained for me to do and she kept cutting me off. So instead of taking the time to listen, she called the supervisor to the front claiming I was being irrational. I am now shocked. A customer nearby overheard the conversation and we joked about how this post office seemed to confuse us with being employees. I don't recall word for word but it was a private conversation between him and I. The employee turned to me and screamed out, in front of her coworkers and other customers, "DO NOT CURSE AT ME!" I looked at her and asked her when did I curse at you and if I had, what did I say? She again shouted "You said F**K IT!!!!" I do not remember talking to her after she contacted the supervisor so I am not sure where she misinterpreted that I had cursed at her. This escalated because I am now being verbally attacked by her and out of nowhere another employee, a man, came up to the window, flailing his arms and throwing his fingers in my face while screaming "STOP IT! YOU! YOU STOP IT NOOOOOOW!!!" as well as her demanding for me to "SHUT UP!!" I was dumbfounded as I have never been treated like this. I did not know why this escalated to this level as I am trying to remain calm. She ended up walking away but, you can still hear her from the back yelling about the situation. I tried to compose myself because I have never been in a situation like this before. I came home and explained to my family what had occurred and how to handle situations like this. I could not help but feel so helpless in a situation where instead of them being understanding and helpful, they were beyond rude, disrespectful and down right mean. I hope this reaches who it needs to reach so this is fixed immediately. The supervisors need to do better as well. This is their toxic environment that they are continuing to feed to till it is taken care of. read more

We have never had a problem with the clerks inside. They have always been helpful and polite. However, on several occasions the drive-up mail box has been locked during working hours. We have called the post office when this has happened before or driven around the block to park and tell them inside. Today, Tuesday, July 8th it was still locked at 12:03 p.m. Tried calling the customer service number, (619) 498-0687 and there is no answer. Very disappointed that a city the size of Chula Vista has what can only be described as a very sub-par Post Office. read more

Exactly here 30 minutes they got 10 windows and only two people working always. The USPS postal system is definitely funneling money somewhere. How do you not have enough employees? read more

US Post Office - Post Offices Near Me - Chula Vista, California

The Bonita post office manager held on her desk my package which had 2 baby Walnut trees. Only because I was able to record her on video, as she spoke to the postal carrier, on speaker, and she found out she was being recorded, did the postal carrier go back to the post office and finally deliver my trees. This was the third attempt to have baby walnut trees delivered. The other two attempts w/ the UPS and USPS destroyed, stole and never delivered my trees. The UPS and USPS do work together. This was just one, of 30+ deliveries which were destroyed, stolen, damaged and delayed "40+ days" If you speak up about the destruction of your packages, you become targeted, so just a heads up. But speak up because they are attempting to cause a man made famine as it was only food type of plants which were targeted. Grow your own food because deliveries aren't guaranteed. This gov. is trying to privatized the postal service, this is why they are allowing such delays and destruction= because they want the people to support a Privatization of our u.s mail. Then nobody will be held accountable. read more

RUDE!! Lady at first counter rudely told customers to stand out by the door with a sign that says "Line starts here".

I wish I could put 0 stars. Worst post office supervisor was rude and hold my package my amazon package I had to call Amazon and let them know it never arrived. They didn't deliver my package on my door. Had to go to USPS to ask for it because someone in this post office updated my package saying "I want to pick it up there" when I never NEVER put that. Left my phone number because they said they didn't have my package and they would reach out but never did. read more

Worst post office in the whole county. They lost my package, went to the office to track it down. Made me wait for a supervisor for 20 minutes. Supervisor never showed up. Clerks are rude and unprofessional they don't care about helping their customers. read more

The postal worker named Maricar working in the passport area was awful! She screamed at my elderly father twice. He is slow and couldn't see the passport processing hours posted in her work area so got close to the area ( not even at the desk though and not close enough even to see her name tag. I actually asked another person for this woman's name). She was incredibly disrespectful and unprofessional . There was another postal worker yelling at another patron. I think they are not accountable and are allowed to treat people terribly without any consequence. There are kinder more professional ways to treat people coming in for help . read more

Was told to go to the office Tuesday because there was a holiday. So I figured people might be smiling after another day off. Somehow my address was changed without my authorization and then when I show up, no supervisors are there for me to change my address. Whoever called me and didn't leave a name with on the voice message could have told me to show up at a specific time. So I had to wait 1.5 hours for a lady to finally come to the front because Al never did. Even after I waited for 1 hour for "their meeting" Just about every worker there rolled their eyes or sighed often. Terrible place and environment read more

Missing mail and there is nothing anyone can do. How has the USPS lasted this long? Daily proving its obsolescence. Final thought: "Is it true that there is nothing that they can do, or is it that there is no one who knows how to do the job that they are tasked to accomplish?" read more