Really??? Why left letters there ?? Today is September 28 Tuesday 2021 My shop open pm1:30 ...... We close yesterday... When I got front of shop I see these letters outside of my shop. It's important letters from my BANK But date is September 18,??? Inside was document paperwork ,said have to sign by 27th .... Yesterday??? What's going on ChulaVista post office... read more

US Post Office - Post Offices Near Me - Chula Vista, California

Just like the IB office. They do not answer their telephone. I have been dealing with the USPS for over a week and have had nothing but lazy incompetence and a liar of a carrier who says he does not deliver to this address. The USPS delivers hundreds of millions of packages a year. The only way they can do this is through automation. If the USPS employees are unable to do simple tasks. The problem: The key I was left for a parcel locker does not work. The solution: Move my package to an open locker and give me that key. Seriously. I know at least 10 people have been made aware of this. One of those people, the carrier, has been told by me, three times and at least once by his supervisor. read more

The staff is very friendly, but they are understaffed. I have been twice during lunch and both times it took about 30 minutes. So keep this in mind! read more

Life is hard. Especially for the person that created the usps website. Why does it say on the DOS website that you cannot renew by mail if your passport was issued when you were the age of 16 or older. However on the USPS website it states that if you're renewing your passport an appointment is not required. My daughter is seven..... read more

US Post Office - DOS WEBSITE - Post Offices Near Me - Chula Vista, California

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I wish i could give them minus 2000 stars . There isnt enough space here to write how shitty the service is here, its one of the most depressing places ive been to, even worst than the DMV.. yep.. that bad lol. The people that work here are so misserable and they make you wait for so dang long only to try to send you to the back of the line when you get close. This office is the closest thing i can imagine to hell. I only been there once and that was enough for me, i think i rather be in line as a cow at the slaughterhouse than this crap. They are so bad that by the time i made it to the window i have made lifelong friends with the other customers since we spent so long together and everyone got pissed and defended me This place should close down seriously is really really really bad and no human should be put throught it, neither employee or customer. read more

US Post Office - Post Offices Near Me - Chula Vista, California

This place is run like a typical government organization! Most of the employees are either lazy or assume that your package did not arrive. I had to visit 3 times to finally get my package that had already arrived where I showed them the arrival confirmation. They just kept saying it hasn't arrived. I gave Noel the Supervisor's name who said it was there 3 days ago and he went in the back and found it! UPS or FEDEX should buy them. read more

This nissan one of the worst postal office I seen There are like 8 windows. Only 1 person, they see the big line, and they don't bother to ask for help or open more windows. You can't even drop off the package on the end because no one is there to watch. I had package stolen from there once. read more

Accessible, Clean, Quiet, Not too far from my home!! At 6am there was little traffic...nice drive at that time of night!!

i've been trying to get a hold of them since yesterday Monday morning today is already Tuesday been calling all day yesterday and today and still no answer. What kind of office is this no one even picks up the phone do I really have to go down there to make an appointment seriously this is ridiculous. read more

I would review them zero stars if I could. I purchased two expensive items online from a private seller. Two weeks went by, and I reached out to the seller who told me he tracked it down delivered on the 21st of March. I then went to my CCTV camera and only saw the postman one time all day, which he went to the edge of my walkway to my door and walked away, never delivered! He scanned delivered but never did. I took this evidence multiple times online and to this location. They refused to see the video, and all they did was say sorry and give me a letter to give to the sender like it was his fault or something. Terrible customer service! Not to mention, every time you go into this location, the tellers have the worst attitude and are very impatient. If you don't like your job, find a new one! I would recommend going with UPS or FedEx if you can. read more

Absolutely trash employees working the counter. I went on 11/24/2023 around 4:30 and the Filipino man gave me such a hard time I had a shipping QR code and refused to take my package because he couldn't print the label I had to print it... what is the point of the QR code if he couldn't print the label? It's not being taken out of his paycheck to print a label is he supplying the paper and ink that makes it hard to print? I don't understand why they lack even any decency. I hope they're replaced with technology they're a waste of payroll space. read more

Most of the workers here are kind and helpful. A few of them may seem aloof and disinterested, but I have never had a complaint about any of them. Some of the customers, on the other hand, can be rude, crude, and argumentative. For the most part, the office runs efficiently and pleasantly. read more

PSA! If you get a P.O. Box here, don't leave until you have a working key!! I got a P.O. Box here and the day they gave me they keys I was told the lock would be changed in a day or two. I had to go 4 times, and every time I heard the same thing. Today I ran out of patience since I haven't been able to open my P.O. Box for almost a month! The "supervisor" Matt James helped (if i can even call it that) He was full of excuses and at some point he said "I don't know why this happened" well Matt, if you don't know then you shouldn't be a supervisor, because that's part of your job. Be aware that if you don't have access to your P.O. Box, they won't reimburse you for it, even though it was clearly their mistake. read more

I went in to mail a certified letter. The woman working there was extremely rude. I guess I felt like I was bothering her. I did thank her though for assisting me, she was very unwelcoming. read more

Horrible costumer service A few months ago my packaged was misplaced by the mailman. I received a message that my package was delivered I check my mailbox and it's not there. I called and no one ever answered. So I ended up driving to this place and had to speak with the manager. I explain to him what had happened and how my package had a worth value of almost $300. I had an event this same day and it was supposed to arrive exactly before this event. In all honesty the manager needs costumer service and management skills. He didn't try to find a solution nor seem interested in helping the customers. I was not hable to get my package until days after. I'm writing this because the same thing happened today. I have received a message that my package was delivered But I was at work so I couldn't check right as I got the message. I came home and checked my mailbox and guess what I found :) nothing. read more

I cannot believe our carrier- She constantly shoves our packages that cost money into a little mailbox instead of bringing it to our door I've already talk to Leo the manager at the third Avenue post office about her deliveries to our house. This is unacceptable you a job to do and it's a very simple job and yet this mail carrier cannot even do that read more

US Post Office - Couldn't get it out and the items inside were damaged - Post Offices Near Me - Chula Vista, California

Rude blonde lady when she was speaking to my mother just now! Possibly racist, I don't know. My mom had a bit of difficulty explaining her self and she had the nerve to say "ugh these people" and walked away. Gross attitude. I hope her manager reads this message and address the level of customer service this worker gives and how she treats people! read more

The slowest service of any USPS in town!. I dread coming to this particular location as they are so slow. Not much more to say.

I've had an internet business for 18 years and mostly use USPS. I find the staff very helpful and very professional. I could not expect better service. read more

They must deal with quite a few tough customers because the reviews are correct. The customer service here is unacceptable. I tried to see things from their perspective, I know they have a large area to cover, but it's still no excuse for how I was treated at the office trying to chase down my packages after the driver failed to deliver them. I hope someone in regional management takes a look at this. How can this office be so bad when Bonita is so much better? read more

The employees in this location are extremely rude. To start with, my parents have been customers here for atleast 10 years. Around 1 month ago, the mail box they rented here had a problem so it needed to be fixed. They reassured my mom they would fix their mailbox but they didnt. It literally took them 1 damn month to fix it. This without taking into consideration that a ton of packages have been lost and misplaced. At one point when checking the mailbox, my mom literally found an envelope of mine with my tax refund on the ground, not inside the mailbox! I had been accompanying my mom for some time to do errands. Each time we stopped at the P.O Box, I noticed she didnt take a quick 5 minutes which is what it should take specially if you are paying for a service, it took her around 30 minutes. Thats when I noticed that every time she got her packages instead of a key being in her mailbox for her to open another box, she would get a paper stating she needed to pick up her packages in the front. You would think there would atleast be a pickup line to get her packages quickly but there isnt and if there is, its never in use. So now, imagine you pay for a service and on top of that you have to wait in line with people who are buying boxes, stamps, sending mail, etc In order to get your packages every single time. Naturally, I asked the lady who was getting our packages why she had to go through this process everytime if she is paying for a service that should offer her such convenience. To start with, she immedietely responded defensivey and aggresively and told me she could get the supervisor to express my concerns. I think this ladys name was Katy and she basically made it sound like the service customers pay for is for the mail box and the fact that the P.O Box receives any of the packages is a favor or added bonus. To start with all she said was bs and she should really get some classes in customer service. I wont paint myself as an angel but I consider myself to be an understanding individual that can reason but with this woman as soon as she opened her rude mouth I didnt even want to hear her. I also expressed that my mother has knee problems and its not fair she has to stand in line for 30 minutes every time she comes to the P.O Box and atleast Katy suggested a good solution which is that my mom go to the front of the line. After this unfortunate interaction, I expresed my same concerns to the supervisor. I dont remember her name but she was there on Saturday. Lets say she was arrogant and not that much better than Katy. When I expressed my moms knee problem she went as far as saying that was not the P.O Boxes problem. I agree its not the P.O Boxes problem but that is not something you say to a customer specially not in todays environment when you should be accomodating with the disabled, what a rude woman. She is the kind of employee who costs a company to get fined and even sued. read more

Not really a 24 hour location! I'm sitting outside of this post office, here because it claims to have an automated postal service box (that can easily replace most cashiers) but it's locked inside! You need a code to enter and I guess only ppl with p.o. boxes can get in? Seriously? I've pressed the bell button and tried random numbers, now I'm waiting in my car for someone to open the door... Ugh You might be thinking, "but yelp and/or Google says they're closed! " true! But the hours on the window says they're opened! The hours on their website says they're opened! Seriously, why would they make it difficult for customers to use their services? read more

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This is crazy been here already 5minutes and the line hardly moved. Too much people waiting in line. They need more people working here there's only 3. Usually use their outside do it yourself mailing. But it's out of service. I'm always going to the post office and not liking doing all this long lines. Every time! I mean the people working here are doing the best with so much people and still having to ask all the questions needed to. But wished it could go a little smoother going to the postal office. When the lady was finally finished with her customer I went up to the register and put my envelope on the counter. Soon as I did that she was really rude by saying I didn't call you up. Really? So I went back then a min later said you can come up..then she asked did you cut on line...umm no!!! It was my turn! She got on my last nerve saying that read more

US Post Office - Long line - Post Offices Near Me - Chula Vista, California

I have to say CALVIN is the WORST clerk working there, he talks to every one like so rude and a demanding voice. How is it that they hire these type of people? What happen to the customer service? I don't need a clerk that will make me laugh, just one to simply have a smile and be polite. Is that too much to ask? GZZ hopefully he gets that stick up his ass removed. Zero stars for negativity. read more

I had a package that was supposed to arrive today. Instead I get an update informing me that my package has been returned to sender due to insufficient address at 1:00PM. I tired contacting the location NUMEROUS times today with no luck. I have proof from the sender that my correct address is on the package. I contacted the main USPS number who confirmed my address is correct and it should not have been sent back to sender. They then had their supervisor contact the facility with no luck. Instead of this facility doing their job to get their package to me they are sending it back overseas. To make it worse that business is no longer at that address so who knows where my package will go. I tried contacting the facility as soon as it updated so they can grab the package before sending it back however no one answered the phone. This is the perfect example of terrible customer service. read more

Lazy workers. I waited in line for them to scan my package and they told me to just drop it in the bin. I requested a scan and was refused. Just because you're in a government job does not give you the right to be lazy. There is no record of my package and I am just hoping they didn't lose it. read more

How they accommodate seeming the entire population of international commuters astounds me. Everyone who works at this post office strives to help their customers & community. Cuts in the post office as of late have made things almost dysfunctional but the hard working public servants refuse to cave & always try their best to help. read more

This review is really for Matt. As soon as you walk through the door, he is there with a genuine smile asking if you need any help or have any questions. I didn't need anything, so I was just a fly on the wall, as I was waiting to turn in a package. But, while there, I noticed that he was so accommodating. He didn't spend one minute of the 20 minutes I was there (long line) dawdling. He was answering questions, helping with a person's mobile online inquiries, retrieving pens, picking up trash, and being kind to a young child who was bored waiting for her parents. That's what I like to see, not just in a business, but in life really! Just genuine kindness, compassion and hospitality. You're awesome Matt! read more

This post office is perfect and nice, they have all of the supplies the self help kiosk, which I love.

Whoever is responsible for delivering the mail on Route 48 for the 91911 zip code, I would like to personally thank you for misdelivering my package. Most likely, you delivered it to house with a similar numerical address, but to the wrong street. Absolutely unacceptable! read more

I have had a PO Box at the Chula Vista Post Office for over 30 years and my fee was due by January 31st and after 10 days unpaid you would have to pay a late fee that's all well and good but today is January 27th and I went in to pay at the Post Office and was told it was over $30 more....and on the notice nowhere did it say that it would go up if not paid after so many days of the month just 10 days after the 31st of the month. Anything to get more money. read more

US Post Office - Post Offices Near Me - Chula Vista, California

So I am paying for a package to be sent for Valentine's Day in Japan. The cashier looks at my package and ask me if I met a Japanese girl. I politely said yes and just continued to pay. Then she proceeds to tell me Japanese women treat American men like crap once they get to America. I didn't want to entertain her but did inform her I lived in Japan for many years and very familiar with the culture. I also informed her she she shouldn't categorize all Japanese. Everyone is different with their personalities. This lady's manager will definitely be hearing from me. I kept my composer and walked out the post office. read more

Why would you leave my package in a lock box and the key is clearly labeled "broken", now I can't get my package, Why? And why doesn't anyone answer your phone? read more

US Post Office - Post Offices Near Me - Chula Vista, California

I really tried to avoid this location although it being the closest post office to my home. I make a longer drive to go to the highland ave. National city location instead. Here's my issue with this place; KATHY, probably the laziest clerk I've ever encountered at any Usps location, This individual is very confrontational and loves to challenge me for some strange reason, when I request a service USPS provides she tries to steer me away from it, by trying extra hard not to do it and suggests another method each and every single time, as if I'm asking for something, very difficult. They really need to have a few words with her to put her in her place. The post office is not her playground. Looks like this place also lacks a good management system, as it seems like she's had several complaints against her in the previous reviews, which appear to be very accurate. read more

This is my neighborhood post office. Most of the counter agents are polite, fast and down to business. But There is a female counter person, Hispanic, bad blonde dye job... She must be a very unhappy individual. She is incredibly rude, and acts as though it's a chore to provide the service that we're all in there paying for. I usually don't use USPS, and my last trip to this post office reminded me why. I know one person shouldn't be the deciding factor regarding this post office, but in this instance, it is. She is that unpleasant. From now on, I won't waste my time here. I'll drive the few extra miles to the UPS Store! read more

Lazy drivers said they tried to deliver at 8:30 am and no one knocked or rang the bell. They said they left a notice , nothing in the mailbox or on the door . Also said, and this is the kicker, the mailbox was full.... IT WAS A BEDFRAME . Get your lazy drivers fired and hire people who actually work for their money please . Absolutely awful. read more

Must be a Monday thing..... I came into my post office to get a package, and kindly asked an associate (latina with orange hair) "is there someone to assist with packages?" She replied with no eye contact, "Yes". Then she shook her head back and forth like I was out of line. Where do they get these people?! This is customer service, be kind and courteous for goodness sakes.... You don't know what kind of day people (customers) are having on this side of the counter. If you hate your job don't take it out on the customer. Very disrespectful, unprofessional, and just plain mean. She had plenty of time to talk to the customers like it was social hour, but apparently the people that need assistance she just seemed to think that sooner or later someone would assist. What a joke. The postmaster must have overheard her non-response to a service request from a customer. He came out to assist, and was very helpful and professional. The lady that was mean should find a job outside of the customer service industry. She is a disgrace to this establishment, and that is putting it nicely. We deserve better! She will get an ear-full next time. Let's hope this is an isolated incident. One rotten apple spoils the whole bunch.. read more

It is a post office. What do you expect? Hero's all. I cannot believe that they re forced to work for a living during Covid.

I believe the majority of these employees forget that they are US Government employees. Their lack of customer service and the inability to tell you the truth of a situation just downright angers me! Why can't they just tell you that they lost your Christmas package or that they forgot to deliver/pick up your mail! Instead, they lose their temper, raise their voice over the phone (that's if they decide on picking up the phone!) and downright lie to you just to get you off the phone! Do you think they forget that we live in the same small community as they do? I had to call this sorry excuse of a Post Office 4 times in a row before someone decided to answer on my 5th call. The female civil servant informed me that, yes, I will have my mail delivered today (this afternoon) and my regular mail carrier had probably called out sick. It was 4:35 pm. It is now 5:10 pm, and there sits my bills, waiting since 830 am to be picked up by a US Government Civil Servant Mail Carrier that is probably covering for my regular carrier (she's usually delivering my junk mail by 10:30 am)! I know, I know, quitting time for myself is at 5:00 pm, too, but good employees do not end their worK day until they've taken complete care of their happy customers, even if it means staying later than 5:00pm. What, is the commute back home long and daunting? Do you think you don't get paid enough? Do you think your lousy, unprofessional attitude towards your fellow C.V. residents goes unnoticed? Should I just blow this mistreatment off, too?! If I could give this Post Office 0 stars, I would. Be an adult! Be a Professional! If it's the Post Office fault, then admit it! Lying doesn't make you look better, it just gets the concerned resident/postal customer off the phone sooner because, no one likes to be yelled out, lied to, or spoken to as if you were a dumb child! Pathetic! Well, I can say, in my defense, that I've learned that postal employees do not know how to handle themselves. You've got some growing up to do. read more

If I could give zero stars I would. Worst customer service ever. If you get Linda, be prepared for snarky laughs (like you're stupid) and a blatant refusal to help. You leave there tired and ashamed. It's ridiculous. I have never given a bad review but I've gone there three times and I've gotten Linda all three times and it's been bad to down right pathetic... My mom went today and she came back in tears today. I asked who she spoke with...LINDA. I called and didn't get an answer, so I decided to write this review instead. Linda, if you read this: Don't work the front if you don't like people or don't want to help. Seriously. Maybe work in the back stuffing envelopes or something. Customer service isn't just for good reviews, it's also an indication of being a great person. Since they (3rd Ave) service my zip code, I'll have to pick up packages there...but I'll go to Eastlake Post Office to send when I need to since they are pleasant and welcoming. read more