Exactly here 30 minutes they got 10 windows and only two people working always. The USPS postal system is definitely funneling money somewhere. How do you not have enough employees? read more

US Post Office - Post Offices Near Me - Chula Vista, California

The Bonita post office manager held on her desk my package which had 2 baby Walnut trees. Only because I was able to record her on video, as she spoke to the postal carrier, on speaker, and she found out she was being recorded, did the postal carrier go back to the post office and finally deliver my trees. This was the third attempt to have baby walnut trees delivered. The other two attempts w/ the UPS and USPS destroyed, stole and never delivered my trees. The UPS and USPS do work together. This was just one, of 30+ deliveries which were destroyed, stolen, damaged and delayed "40+ days" If you speak up about the destruction of your packages, you become targeted, so just a heads up. But speak up because they are attempting to cause a man made famine as it was only food type of plants which were targeted. Grow your own food because deliveries aren't guaranteed. This gov. is trying to privatized the postal service, this is why they are allowing such delays and destruction= because they want the people to support a Privatization of our u.s mail. Then nobody will be held accountable. read more

RUDE!! Lady at first counter rudely told customers to stand out by the door with a sign that says "Line starts here".

I wish I could put 0 stars. Worst post office supervisor was rude and hold my package my amazon package I had to call Amazon and let them know it never arrived. They didn't deliver my package on my door. Had to go to USPS to ask for it because someone in this post office updated my package saying "I want to pick it up there" when I never NEVER put that. Left my phone number because they said they didn't have my package and they would reach out but never did. read more

Worst post office in the whole county. They lost my package, went to the office to track it down. Made me wait for a supervisor for 20 minutes. Supervisor never showed up. Clerks are rude and unprofessional they don't care about helping their customers. read more

The postal worker named Maricar working in the passport area was awful! She screamed at my elderly father twice. He is slow and couldn't see the passport processing hours posted in her work area so got close to the area ( not even at the desk though and not close enough even to see her name tag. I actually asked another person for this woman's name). She was incredibly disrespectful and unprofessional . There was another postal worker yelling at another patron. I think they are not accountable and are allowed to treat people terribly without any consequence. There are kinder more professional ways to treat people coming in for help . read more

Was told to go to the office Tuesday because there was a holiday. So I figured people might be smiling after another day off. Somehow my address was changed without my authorization and then when I show up, no supervisors are there for me to change my address. Whoever called me and didn't leave a name with on the voice message could have told me to show up at a specific time. So I had to wait 1.5 hours for a lady to finally come to the front because Al never did. Even after I waited for 1 hour for "their meeting" Just about every worker there rolled their eyes or sighed often. Terrible place and environment read more

Really??? Why left letters there ?? Today is September 28 Tuesday 2021 My shop open pm1:30 ...... We close yesterday... When I got front of shop I see these letters outside of my shop. It's important letters from my BANK But date is September 18,??? Inside was document paperwork ,said have to sign by 27th .... Yesterday??? What's going on ChulaVista post office... read more

US Post Office - Post Offices Near Me - Chula Vista, California

Just like the IB office. They do not answer their telephone. I have been dealing with the USPS for over a week and have had nothing but lazy incompetence and a liar of a carrier who says he does not deliver to this address. The USPS delivers hundreds of millions of packages a year. The only way they can do this is through automation. If the USPS employees are unable to do simple tasks. The problem: The key I was left for a parcel locker does not work. The solution: Move my package to an open locker and give me that key. Seriously. I know at least 10 people have been made aware of this. One of those people, the carrier, has been told by me, three times and at least once by his supervisor. read more

First and foremost it's been over 10 years since I had to go to a USPS LOCATION for any issues with regular mail delivery. However, when I relocated to Chula Vista an unresolved issue started where I was not receiving my mail. I talked to a Supervisor who was not a good listener and he kept promising he would get back to me and call me back that night at 6:30 pm. However, after 7:30 pm passed then 9:30 pm I knew he was a man of his word. This is unacceptable and I need to know where my mail is going and I need to know NOW! The supervisor is unreliable and should not be in a position where he's not telling customers the truth. It's a Bad face/look for the entire Chula Vista branch.. read more

The staff is very friendly, but they are understaffed. I have been twice during lunch and both times it took about 30 minutes. So keep this in mind! read more

Life is hard. Especially for the person that created the usps website. Why does it say on the DOS website that you cannot renew by mail if your passport was issued when you were the age of 16 or older. However on the USPS website it states that if you're renewing your passport an appointment is not required. My daughter is seven..... read more

US Post Office - DOS WEBSITE - Post Offices Near Me - Chula Vista, California

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I wish i could give them minus 2000 stars . There isnt enough space here to write how shitty the service is here, its one of the most depressing places ive been to, even worst than the DMV.. yep.. that bad lol. The people that work here are so misserable and they make you wait for so dang long only to try to send you to the back of the line when you get close. This office is the closest thing i can imagine to hell. I only been there once and that was enough for me, i think i rather be in line as a cow at the slaughterhouse than this crap. They are so bad that by the time i made it to the window i have made lifelong friends with the other customers since we spent so long together and everyone got pissed and defended me This place should close down seriously is really really really bad and no human should be put throught it, neither employee or customer. read more

US Post Office - Post Offices Near Me - Chula Vista, California

This place is run like a typical government organization! Most of the employees are either lazy or assume that your package did not arrive. I had to visit 3 times to finally get my package that had already arrived where I showed them the arrival confirmation. They just kept saying it hasn't arrived. I gave Noel the Supervisor's name who said it was there 3 days ago and he went in the back and found it! UPS or FEDEX should buy them. read more

This nissan one of the worst postal office I seen There are like 8 windows. Only 1 person, they see the big line, and they don't bother to ask for help or open more windows. You can't even drop off the package on the end because no one is there to watch. I had package stolen from there once. read more

Accessible, Clean, Quiet, Not too far from my home!! At 6am there was little traffic...nice drive at that time of night!!

i've been trying to get a hold of them since yesterday Monday morning today is already Tuesday been calling all day yesterday and today and still no answer. What kind of office is this no one even picks up the phone do I really have to go down there to make an appointment seriously this is ridiculous. read more

I would review them zero stars if I could. I purchased two expensive items online from a private seller. Two weeks went by, and I reached out to the seller who told me he tracked it down delivered on the 21st of March. I then went to my CCTV camera and only saw the postman one time all day, which he went to the edge of my walkway to my door and walked away, never delivered! He scanned delivered but never did. I took this evidence multiple times online and to this location. They refused to see the video, and all they did was say sorry and give me a letter to give to the sender like it was his fault or something. Terrible customer service! Not to mention, every time you go into this location, the tellers have the worst attitude and are very impatient. If you don't like your job, find a new one! I would recommend going with UPS or FedEx if you can. read more

Absolutely trash employees working the counter. I went on 11/24/2023 around 4:30 and the Filipino man gave me such a hard time I had a shipping QR code and refused to take my package because he couldn't print the label I had to print it... what is the point of the QR code if he couldn't print the label? It's not being taken out of his paycheck to print a label is he supplying the paper and ink that makes it hard to print? I don't understand why they lack even any decency. I hope they're replaced with technology they're a waste of payroll space. read more

PSA! If you get a P.O. Box here, don't leave until you have a working key!! I got a P.O. Box here and the day they gave me they keys I was told the lock would be changed in a day or two. I had to go 4 times, and every time I heard the same thing. Today I ran out of patience since I haven't been able to open my P.O. Box for almost a month! The "supervisor" Matt James helped (if i can even call it that) He was full of excuses and at some point he said "I don't know why this happened" well Matt, if you don't know then you shouldn't be a supervisor, because that's part of your job. Be aware that if you don't have access to your P.O. Box, they won't reimburse you for it, even though it was clearly their mistake. read more

Most of the workers here are kind and helpful. A few of them may seem aloof and disinterested, but I have never had a complaint about any of them. Some of the customers, on the other hand, can be rude, crude, and argumentative. For the most part, the office runs efficiently and pleasantly. read more

I went in to mail a certified letter. The woman working there was extremely rude. I guess I felt like I was bothering her. I did thank her though for assisting me, she was very unwelcoming. read more

Horrible costumer service A few months ago my packaged was misplaced by the mailman. I received a message that my package was delivered I check my mailbox and it's not there. I called and no one ever answered. So I ended up driving to this place and had to speak with the manager. I explain to him what had happened and how my package had a worth value of almost $300. I had an event this same day and it was supposed to arrive exactly before this event. In all honesty the manager needs costumer service and management skills. He didn't try to find a solution nor seem interested in helping the customers. I was not hable to get my package until days after. I'm writing this because the same thing happened today. I have received a message that my package was delivered But I was at work so I couldn't check right as I got the message. I came home and checked my mailbox and guess what I found :) nothing. read more

Not really a 24 hour location! I'm sitting outside of this post office, here because it claims to have an automated postal service box (that can easily replace most cashiers) but it's locked inside! You need a code to enter and I guess only ppl with p.o. boxes can get in? Seriously? I've pressed the bell button and tried random numbers, now I'm waiting in my car for someone to open the door... Ugh You might be thinking, "but yelp and/or Google says they're closed! " true! But the hours on the window says they're opened! The hours on their website says they're opened! Seriously, why would they make it difficult for customers to use their services? read more

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This is crazy been here already 5minutes and the line hardly moved. Too much people waiting in line. They need more people working here there's only 3. Usually use their outside do it yourself mailing. But it's out of service. I'm always going to the post office and not liking doing all this long lines. Every time! I mean the people working here are doing the best with so much people and still having to ask all the questions needed to. But wished it could go a little smoother going to the postal office. When the lady was finally finished with her customer I went up to the register and put my envelope on the counter. Soon as I did that she was really rude by saying I didn't call you up. Really? So I went back then a min later said you can come up..then she asked did you cut on line...umm no!!! It was my turn! She got on my last nerve saying that read more

US Post Office - Long line - Post Offices Near Me - Chula Vista, California

I cannot believe our carrier- She constantly shoves our packages that cost money into a little mailbox instead of bringing it to our door I've already talk to Leo the manager at the third Avenue post office about her deliveries to our house. This is unacceptable you a job to do and it's a very simple job and yet this mail carrier cannot even do that read more

US Post Office - Couldn't get it out and the items inside were damaged - Post Offices Near Me - Chula Vista, California

Rude blonde lady when she was speaking to my mother just now! Possibly racist, I don't know. My mom had a bit of difficulty explaining her self and she had the nerve to say "ugh these people" and walked away. Gross attitude. I hope her manager reads this message and address the level of customer service this worker gives and how she treats people! read more

The slowest service of any USPS in town!. I dread coming to this particular location as they are so slow. Not much more to say.

I've had an internet business for 18 years and mostly use USPS. I find the staff very helpful and very professional. I could not expect better service. read more

They must deal with quite a few tough customers because the reviews are correct. The customer service here is unacceptable. I tried to see things from their perspective, I know they have a large area to cover, but it's still no excuse for how I was treated at the office trying to chase down my packages after the driver failed to deliver them. I hope someone in regional management takes a look at this. How can this office be so bad when Bonita is so much better? read more

The employees in this location are extremely rude. To start with, my parents have been customers here for atleast 10 years. Around 1 month ago, the mail box they rented here had a problem so it needed to be fixed. They reassured my mom they would fix their mailbox but they didnt. It literally took them 1 damn month to fix it. This without taking into consideration that a ton of packages have been lost and misplaced. At one point when checking the mailbox, my mom literally found an envelope of mine with my tax refund on the ground, not inside the mailbox! I had been accompanying my mom for some time to do errands. Each time we stopped at the P.O Box, I noticed she didnt take a quick 5 minutes which is what it should take specially if you are paying for a service, it took her around 30 minutes. Thats when I noticed that every time she got her packages instead of a key being in her mailbox for her to open another box, she would get a paper stating she needed to pick up her packages in the front. You would think there would atleast be a pickup line to get her packages quickly but there isnt and if there is, its never in use. So now, imagine you pay for a service and on top of that you have to wait in line with people who are buying boxes, stamps, sending mail, etc In order to get your packages every single time. Naturally, I asked the lady who was getting our packages why she had to go through this process everytime if she is paying for a service that should offer her such convenience. To start with, she immedietely responded defensivey and aggresively and told me she could get the supervisor to express my concerns. I think this ladys name was Katy and she basically made it sound like the service customers pay for is for the mail box and the fact that the P.O Box receives any of the packages is a favor or added bonus. To start with all she said was bs and she should really get some classes in customer service. I wont paint myself as an angel but I consider myself to be an understanding individual that can reason but with this woman as soon as she opened her rude mouth I didnt even want to hear her. I also expressed that my mother has knee problems and its not fair she has to stand in line for 30 minutes every time she comes to the P.O Box and atleast Katy suggested a good solution which is that my mom go to the front of the line. After this unfortunate interaction, I expresed my same concerns to the supervisor. I dont remember her name but she was there on Saturday. Lets say she was arrogant and not that much better than Katy. When I expressed my moms knee problem she went as far as saying that was not the P.O Boxes problem. I agree its not the P.O Boxes problem but that is not something you say to a customer specially not in todays environment when you should be accomodating with the disabled, what a rude woman. She is the kind of employee who costs a company to get fined and even sued. read more

I have to say CALVIN is the WORST clerk working there, he talks to every one like so rude and a demanding voice. How is it that they hire these type of people? What happen to the customer service? I don't need a clerk that will make me laugh, just one to simply have a smile and be polite. Is that too much to ask? GZZ hopefully he gets that stick up his ass removed. Zero stars for negativity. read more

Lazy workers. I waited in line for them to scan my package and they told me to just drop it in the bin. I requested a scan and was refused. Just because you're in a government job does not give you the right to be lazy. There is no record of my package and I am just hoping they didn't lose it. read more

I had a package that was supposed to arrive today. Instead I get an update informing me that my package has been returned to sender due to insufficient address at 1:00PM. I tired contacting the location NUMEROUS times today with no luck. I have proof from the sender that my correct address is on the package. I contacted the main USPS number who confirmed my address is correct and it should not have been sent back to sender. They then had their supervisor contact the facility with no luck. Instead of this facility doing their job to get their package to me they are sending it back overseas. To make it worse that business is no longer at that address so who knows where my package will go. I tried contacting the facility as soon as it updated so they can grab the package before sending it back however no one answered the phone. This is the perfect example of terrible customer service. read more

This review is really for Matt. As soon as you walk through the door, he is there with a genuine smile asking if you need any help or have any questions. I didn't need anything, so I was just a fly on the wall, as I was waiting to turn in a package. But, while there, I noticed that he was so accommodating. He didn't spend one minute of the 20 minutes I was there (long line) dawdling. He was answering questions, helping with a person's mobile online inquiries, retrieving pens, picking up trash, and being kind to a young child who was bored waiting for her parents. That's what I like to see, not just in a business, but in life really! Just genuine kindness, compassion and hospitality. You're awesome Matt! read more

Whoever is responsible for delivering the mail on Route 48 for the 91911 zip code, I would like to personally thank you for misdelivering my package. Most likely, you delivered it to house with a similar numerical address, but to the wrong street. Absolutely unacceptable! read more

I have had a PO Box at the Chula Vista Post Office for over 30 years and my fee was due by January 31st and after 10 days unpaid you would have to pay a late fee that's all well and good but today is January 27th and I went in to pay at the Post Office and was told it was over $30 more....and on the notice nowhere did it say that it would go up if not paid after so many days of the month just 10 days after the 31st of the month. Anything to get more money. read more

US Post Office - Post Offices Near Me - Chula Vista, California

How they accommodate seeming the entire population of international commuters astounds me. Everyone who works at this post office strives to help their customers & community. Cuts in the post office as of late have made things almost dysfunctional but the hard working public servants refuse to cave & always try their best to help. read more

This post office is perfect and nice, they have all of the supplies the self help kiosk, which I love.

So I am paying for a package to be sent for Valentine's Day in Japan. The cashier looks at my package and ask me if I met a Japanese girl. I politely said yes and just continued to pay. Then she proceeds to tell me Japanese women treat American men like crap once they get to America. I didn't want to entertain her but did inform her I lived in Japan for many years and very familiar with the culture. I also informed her she she shouldn't categorize all Japanese. Everyone is different with their personalities. This lady's manager will definitely be hearing from me. I kept my composer and walked out the post office. read more