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    US Post Office

    2.6 (63 reviews)
    Closed 9:00 am - 5:00 pm

    Services - US Post Office

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    Reviews With Photos

    Amanda F.

    Today I received my Certificate of Naturalization (which was taken away when I applied for my passport) and Im very dissatisfied with the way they handled the envelope. It was folded from the bottom and when I opened it I could see the wrinkles and fold in the certificate. I understand that it is handle by many people before it got to me, but you can tell that was made when the mail person shoved it in the mail slot. He could of left it in the door but no I guess it was easier to shove it in. This house doesn't have a typical mailbox (It is a mail slot in the side wall by the door). This is frustrating because replacing it is expensive $555 to be exact. The department of states should send certificates in a sturdy envelope with a "DO NOT BEND" sign on it (sigh). Just wanted to leave my review nothing is going to be done anyways even if I call and complain about it.

    Brian K.

    I don't know what quality of service they usually provide here, but in my experience, I bought an item on Amazon and the seller dropped it off at this location and it was supposed to arrive in LA the next day. USPS failed to scan and process the package correctly and it is currently in Ohio ¯\_(ツ)_/¯. Hopefully when it's delivered it won't get stolen off the front porch because I'll be out of town at the time.

    Alma P.

    I have been coming here since my office relocated to national city and I rally appreciate the speed with which they do their work. For example there was a 10-12 person line today and with 6' distancing you know what it looks like. I was worried it was going to take forever since they only had 2 people working at the cashiers , but to my surprise I was already next within 15 minutes . The staff is always very helpful and trying to make sure your are using the correct packaging so you don't pay more than you should.

    National City Post Office
    Julia N.

    Knowledgeable and friendly staff. Facility is well stocked with Priority Mail and other shipping supplies. Small parking lot but service is quick so spots open quickly. There is plenty of counter space to work on your packages without breathing down someone's neck.

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    1 year ago

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    5 months ago

    Everytime I go here the customer service is always outstanding. Customers is who they pay attention too. Never a bad moment.

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    9 months ago

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    2 years ago

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    6 years ago

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    Photo of Maridel A.
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    7 years ago

    Busiest post office. Need to hire more employees to assist customers. Should also add the kiosk, it'll be easier and quicker too

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    5 years ago

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    7 years ago

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    7 years ago

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    12 years ago

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    8 years ago

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    8 years ago

    What a great little gem! Employees were kind and efficient. A pleasant surprise during my errands.

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    10 years ago

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    10 years ago

    Hey it's the US Post Office. Things have gotten better. Everyone working there has been really nice and helpful. Thank you!

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    8 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Employees were kind and efficient.

    Mentioned in 2 reviews

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    US Post Office - I got the Betty White stamps! April 2025

    US Post Office

    (37 reviews)

    Paradise Hills

    The staff here is very customer service friendly and they really try to make the experience good…read more Today I had to release my mail hold and pickup my mail. I knew that there was also a package that was delivered today and was on hold here. The window clerk / customer service associate that assisted me at the counter was Cherie. She was well dressed and her uniform had everything correctly put together. Cherie was very helpful and was able to help me right away. The line was long with 6 customers when I arrived but Cherie moved the line and I only waited for my turn about 5 mins total. Our mail carrier Amber is awesome as well. She is very accurate and precise about our mail delivery. She is someone that we like as our carrier, thanks! Another employee to note with great customer service is Aileen. She is sometimes at the window and she is very customer service oriented and professional at her job. Aileen knows everything about the mail business. Whenever she is at the window counter, things go well for us customers. Thanks!

    My wife loves this place and we have more than enough stamps! She loves stamps. She is friendly…read morewith the postman. She was so disappointed when her Paradise Hills post office gals retired. SHOCK. Our postman retired too but she introduced herself to the new one. She loves our P.H. Post office but it'll take a while to get to know them too. For now, Beware short hours... but low waits and plentiful parking.

    US Post Office - Drive thru box locked during holidays and sundays

    US Post Office

    (154 reviews)

    Had to go back to send some documents via registered mail. I did it on my lunch break so I was on…read morea time crunch. Luckily I was able to find a parking space up front. I get in at 12pm and there is about 5 people in line and only 1 person helping in the front. This seems like the norm now. The line moved very slow and it seems they are pushing to use the self service section more and more now. Years ago I enjoyed coming to this post office. Always had a bunch of employees up front and the lines moved pretty fast. I don't like the upgrades at all. They got rid of more workstations up front and normally just 1 or 2 people helping. Used to remember 4-5 at all times. At least I was surprised by the cost of my envelope going out. When adding up costs I got $16 to $20 for certified and registered. When I got finished it was just $11 for both. I had to ask if she got everything added in and I guess it's cheaper to do both at the same time.

    I've had a serious problem with this post office recently. I have been lied to, ignored, and…read moredisrespected by staff and management. This started when I mailed a certified letter that was never delivered. I was promised I would be contacted to explain what happened and how it would be fixed. That never happened. Those promises were lies. I went in person to speak with a supervisor and waited over an hour with no explanation, until I had to leave because I needed to take my medication and handle other responsibilities. I filed a complaint with the Inspector General, and only then was I contacted and told to come back the next day to resolve the issue. I sent my wife instead. Supervisor Alfredo personally promised me he would handle it and have the certified letter delivered that same day. Once again, that promise was not kept. Alfredo was nowhere to be found. My wife and others waited over an hour while he was repeatedly called over the intercom. He showed no concern for people's time, including elderly customers or those who may need to leave for medical reasons. Eventually, after more than an hour, my wife was helped and had to pay again for another certified letter. I don't wish this level of service on anyone. With the same management in place, this post office will continue to disrespect customers because there are clearly no consequences.

    US Post Office - Package rates 12/2022

    US Post Office

    (111 reviews)

    Grantville

    I want to give a huge thank you to Dee at the USPS office for her outstanding help with my missing…read morepackage. I had filed a service request after I couldn't find my delivery, and Dee went above and beyond to assist me. She personally reached out every day with updates, asked the carrier to recheck the mailboxes in our apartment complex, and kept me informed at every step. In the end, the package was found at our apartment office -- and it was all thanks to Dee's dedication, consistent follow-ups, and clear communication. I truly appreciate how much effort she put into helping me resolve the issue. Initially, I thought the package was gone for good, but Dee and the carrier worked together to make sure it was found. Excellent service and genuine care -- thank you, Dee!

    Y'all. If you can avoid this post office, please do. Don't go here unless you absolutely have to…read more The manager here is a condescending jerk who thinks the customer is incompetent and doesn't know what they're talking about. I realize that post offices everywhere are overworked and horribly understaffed. But the manager here shouldn't even be a manager as it is clear he hates his job. I've had no issues with other post office managers at College Area and Serra Mesa; they're actually really nice and professional! But this guy; I wish I knew his name but he is such a rude person who shouldn't be in customer service! And before anyone thinks I'm being dramatic and overly sensitive, I actually spoke about his attitude at the Tierrasanta post office and the postal workers there knew EXACTLY who I was talking about and agreed with me. So clearly this is someone who's attitude has been pretty rotten for a while and gets to get away with it because he's the manager.

    US Post Office - postoffices - Updated May 2026

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