I had such a wonderful experience with Emmanuel at PostalAnnex and wanted to make sure he received…read morerecognition for his exceptional customer service. I had mailed an important letter earlier that day, before they closed, and later realized that I had accidentally forgotten to include something in the envelope. I called the store after closing, not expecting anyone to answer, but Emmanuel picked up. When I explained what had happened, he was incredibly understanding and told me he would wait for me to come back so I could fix the situation. He absolutely did not have to do that. He stayed behind after closing and went out of his way to make sure I was able to get everything taken care of and my important letter mailed correctly. Throughout the entire process, he was so kind, patient, friendly, and genuinely helpful. Customer service like this is rare. Emmanuel truly went above and beyond when he could have simply told me to come back the next day. His willingness to stay late and help me meant so much, especially because the letter was important. PostalAnnex is very fortunate to have someone like Emmanuel representing their business. Thank you so much, Emmanuel, for your kindness and exceptional customer service. You made a stressful situation so much easier!

The staff here have always been incredibly nice and helpful. I needed to return an online purchase…read moreand I stopped by UPS first but it was a bit crowded and the staff there are really unpleasant to deal with and immediately irritated as soon as you walk in. So I left UPS and came here instead and I was out in 10 minutes. Shout out to the crew here you guys do an amazing job.

Customer for over 4 years, they reliably deliver my US mail and packages daily, and ship outbound…read moreas well. Very reasonable rates and convenient location.

From the owner: Renta de buzones con dirección americana, recibiendo tu correspondencia a qui en Tijuanaread more

Do not ever use this company to ship anything. They are thieves. Shipped one pallet of 20 boxes…read moresecurely wrapped. The two largest boxes and most expensive items were stolen. Their explanation was the truck was in an accident. However the rest of the load miraculously arrived without a scratch. No pictures of the accident. No accident report by police. No proof of any kind. They AGREED they would pay $1500 dollars of the $2500 dollar value of the items. After a three week wait they tried to issue a check for 7000 pesos ($389 dollars). THIEVES

I've been a customer at this location for over 10 years and they Always have the best service!…read more Love this place! Everyone is always friendly and helpful!

Staff are quick, attentive and come to the front immediately after you enter the front door…read more If you need something shipped with bubble wrap, be ready to buy a whole roll. ‍

Customer Service is friendly, knowledgeable, and helpful. I was helped by Ruby and she was great…read more Storage facility is clean, safe, and secure as well as open later than other storage facilities throughout the week making it easier to access your things. I got 50% off the first month. Overall a great experience.

I stored my property and paid for 15.5 years due to military. I just went to clear out once Otay…read moreMesa Storage increased my tiny 9 x 7 unit to $205/month. I unlock my storage and all dead rodents in my unit, rodent droppings and pee, my 50 boxes, rats and rodents chewed through and destroyed all my paperwork, my clothes, my shoes, rodent droppings all in my dishes, in my clothes and shoes, rodents chewed through my extra-strong moving boxes, and also chewed through all my toiletries. Entire management has never contacted me/come by to survey all my property damage, and COMPLETELY IGNORE THIS SITUATION AND ME. Noth facility manager and the office refuse to give me their insurance claim form to file claim to their insurance company for $2500. The facility manager anf staff engage in office gossip, and the staff goes out of its way to make clearing the unit very difficult. There is only one garbage bin for the entire facility, and the garbage and recycle bins stay locked. I have to drag trash from the back of the facility all the way to the front where the entrance is. I waste so much time dragging garbage to the garbage bin all the way in the front in 100-degree weather. All this rodent-droppings and pee exposes me to Hantavirus, and there is no air ventilation in the building. And after all this. Otay Mesa Self Storage has ignored all my property damage due to rodents getting in my unit, but had the nerve to send me a bill? The facility manager dismissed rodents as no big deal because he has rats in his apartment complex where he lives. THIS STORAGE FACILITY IS FALLING APART AND NOT WELL MSINTAINED AT ALL. ONLY ABOUT COLLECTING CASH. This storage unit also has VERY NASTY POLICIES to charge $200 for trash left because no garbage are near to discard trash, and also charge $250 if you leave the facility late. ABSOLUTELY AWFUL BUSINESS.

Notary services and was fast and cheap. Helped as soon as we entered . Only needed one signature…read morenotarized

Great customer service and never busy when needing to take care of packages and employees are nice!read more

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!

Had to get something notarized and this place was efficient and quick. Couple who assisted were…read morevery pleasant. Lots of neat cards, gadgets and services here. Worth the time and effort to come here and even shop.

I've been using this service since many years ago, girls are awesome, the best service ever!!read more

They placed 2 delivery notifications in my mailbox and then refused to give my representative who…read moreis listed on my form the deliveries saying the tracking numbers don't match. They never answer the phone. They don't have an answering machine. They are however charging me extra $$ while holding my packages hostage.

I was out of the country and paid for them to forward my mail to new address, they didn't do that…read moreand ignore all my massages, coming to the place itself they have no clue what to and not helping. I can not get my mail back until they help me do that, but they refuse to do so. Terrible service and untrustworthy place with poor business ethics. Avoid at all costs!!!

I've had a p.o. box here at JD for years and never have had any problems. They speak English and…read moreSpanish and very helpful whether in person or by phone. They're very prompt to send you an email if a package came in. The address of the PO Boxes appears to be like a street address. No one would even know it's a PO Box. You can pay your monthly charge over the internet. Very reliable.