I had the opportunity to work with Michael Rosario at USPS for a passport appointment, and the…read moreexperience was exceptional from start to finish. Navigating passport applications can often feel stressful and detail-heavy, but Michael made the entire process feel organized, efficient, and straightforward. He is incredibly knowledgeable and clearly understands the ins and outs of the system. Every step was explained with clarity, and he ensured that nothing was overlooked--something that gave me a great deal of confidence given how time-sensitive and important these documents are. His ability to keep things moving while maintaining accuracy really stood out. What impressed me most was his professionalism under pressure. Even in what can be a busy and demanding environment, he remained composed, focused, and respectful to everyone he interacted with. It's not easy to balance efficiency with genuine customer care, but Michael does it well. It's clear he takes pride in his work and understands the responsibility that comes with it. Experiences like this are a great reminder that professionalism and integrity still matter, and I truly appreciate the role he plays in serving the community. Michael Rosario is a true asset to USPS, and I would not hesitate to recommend working with him for passport services. He is totally qualified, professional, disciplined and trustworthy. You won't find a "upscale thrift store" process here. He is not graceless, clueless or arrogant. If he was forgiving arrogance would be simple because of the complexities he faces every day. You won't find any reproductions in his business model. And while the government sets the prices, it appears nothing is overpriced! No guest work on his part or unsupported value to what he brings to the table. Michael demonstrates taking his responsibility seriously. Clearly he was trained by an expert and took his advice. If he didn't have this it would break down customer trust, it may cost the post office thousands of dollars in lost revenue. When you approach Michael you won't get a lecture on the fair market value of a passport inquiry. He would never deflect a question or be defensive or rude. In all fairness he could probably run the whole USPS federal government postal services better than the postmaster himself! As I was leaving I couldn't help but wonder why someone would not engage in using Michael for their passport services. He is truly the master with credentials, experience and business ethics!

Self serve is always out of paper and labels. 3rd time in a row…read moreWon't be going back there

This is the 4th time they've lost my prepaid packages and it's so frustrating. The workers are…read moremostly nice but i'd rather you be rude and just scan my packages. Every other post office i use scan them immediately. Only reason I continue to go is because it's close to my house.

This is the best Post Office EVER…read more It's probably the same distance to MY ACTUAL Post Office where my mail is actually sent and then delivered to me. This one is a small office with only three 'windows'. They are USUALLY staffed by; from Left to Right...Kyle, then Mi, Then Susan. They are all three very friendly and helpful and efficient. I have an "e-commerce" business. In other words, I sell on eBay. So I go to this office sometimes three times a week. It's rarely too busy. Most of the time there are only a couple to a few people in line. The line generally moves quickly and the staff is friendly and helpful. eBay gives me discounts if I use the USPS to ship my packages - like 25% off. So using the Postal service is a good value for me AND my customer. I really, REALLY like this Post Office and will continue to go there forever! Thank you, (In reverse alphabetical order {because LADIES FIRST}) Susan, Mi, and Kyle!! You guys are the BEST!!!

The worst customer service ever, sent a bunch of our mail back to the senders stating that we don't…read morelive there anymore. Stopped by the office 2 times to see why the mail was sent back and still waiting for the supervisor to call me back with the answer. Call me back i left my number at the office , we still have other mail that was sent back.

The most terrible post office ever.. I updated information on all residents in my house and they…read morekeep sending away packages as "addressee is unknown", I have business and was suppose to receive package for a project I'm working on and it almost cost me loosing 10K..!!! I do think I should find a way to sue them.. constantly same issues, or packages stuck in their trucks forever.. Irresponsible, lazy people!

Other post offices have nicer customers conversation about where items where with people in line…read morefelt awkward .... I was not able to get my place in line back RUDE!!! However, the staff was very courteous. I explained my experience to the woman in the front and she said next time just come back up to the front so I wouldn't lose my place in line so while some of the customers were a bit rude, the staff is efficient and kind! the line moved quickly both times that I was in it. I would definitely come back here. As I walked out, there was a nice gentleman that held the door for me. Shivery is not dead.

I hate having to come to this location when my mail is held. When it's busy there is often a line…read morethat is so long it wraps around the lobby and the inside of the building. The staff often just has an empty, no-nonsense attitude, provides terrible customer service and rude. It's so unpleasant because the line extends down the hallway so the people in line are standing right next to the mail-pickup window and you can hear everyone's conversations with the staff lol.

Always welcoming. Professional, efficient, caring and considerate. Loveneet is a gem. Been going…read morethere for years. The location is so convenient and I have and will continue to use them for many of the services offered. Thank you for been so awesome!

Always fast friendly service everything in one spot fair prices for extra service beyond postal…read moreservice

Jas is so incredibly helpful and kind. I've only had positive experiences at this post office. I…read moreappreciate being greeted with a smile and with such warm customer service.

Consistently great service from the postal staff at this downtown Roseville location. They are…read moreknowledgeable, professional, friendly, patient, efficient, and accurate in their handling of counter services. I have 15 years of experience utilizing both the former downtown location and this newer location on Grant St., across from the City Hall, and the level of service with each visit has been exceptional. With over 50 years experience shipping with the USPS the employees of this location provide the best service I've seen. Easy parking at the multi-level parking structure next to this post office. Our community is very fortunate to have this quality of service available every day. I visit this facility at least twice a month and it's always a pleasant experience and my letters and parcels have always arrived at their destination on time with trouble free service. A+

I didn't have an appointment so I went to the walk in appointment Friday and the staff were…read moreunbelievably helpful. If you need passport services this is the place to go.

I had an extremely unpleasant experience with Sedra at this USPS location. Her attitude was rude…read moreand dismissive, and she spoke to me in a condescending way that made me feel talked down to rather than helped. Customer service should be about patience and professionalism, and unfortunately that was completely lacking during this interaction. I left feeling frustrated and disrespected. I hope management addresses this, because it reflects poorly on the entire location.

Kellie was amazing at helping me when I was shipping off packages to my late mother's friends . He…read morewas patient, helpful and friendly . The line was not too long either. The parking lot is very small. Kellie explained that they take xfinity boxes back at this location and they also do paper shredding. It was about $34 dollars for 30 or so pounds of shred. The store was organized and clean as well.

I visited yesterday for a notary. Both team members in store were very polite and professional. I…read morewas in and out quickly. Thank you for your service. I also visited in past to ship a letter. Excellent service that time as well.

I needed something notorize and this place really smooth experience from start to finish. The owner…read morewas friendly and yes the staff as well, the price were fair and I would definitely come here if you need notary live scan or just your basic mail service.

I should have written this review a long time ago! This shop & the owner are wonderful. Thoughtful,…read morehelpful, & go above and beyond all the time. You can tell there is genuine care for the customers and community and I take care of all my postal, copies/prints needs here. They also have a wide selection of office supplies and other items for a great value. AND, if you need to get fingerprinting done, they can do that too! Overall a wonderful shop and will use it for years to come.

This Carmichael Post Office location deserves a shout out for the friendly customer service AND a…read moreChristmas decorating spirit. I happen to be on the way to dinner in Carmichael when I remembered I needed to mail a very special birthday card to Germany. The thing is I wanted to mail it first class, of course, but did not know how much postage would be required. So I could not plaster a bunch of stamps on the envelope and hoped it arrived there!:-) Basically I needed to stand in line and have the employee do his/her thing to get it mailed. Ugh! I rarely have any reason to physically walk into a post office at all. Especially during the holidaze:) Anyway... I suddenly remembered this location and I actually had the letter with me... so what the heck. I was literally a mile away when the light bulb went on. Miracles do happen. It was about 4:15 p.m., and there were only 4 peeps in line. That would never happen in El Dorado Hills. At anytime of the day. So I was thrilled. While waiting my turn, I started looking around and noticed a lot of very tasteful Christmas decor... It brought me to a peaceful moment and I instantly went from uptight and impatient to grateful and happy for that sweet little post office. They really took the time to "deck the halls". By the time it was my turn at the counter... I was in chill mode:) The employee had my letter post marked and into the bin in under 2 minutes. So thank you, Carmichael post office employees, for taking the time to bring some Christmas joy to your patrons and community. Much appreciated. Merry, merry!

I've got to say that I have had a love/hate relationship with this particular post office…read more Sometimes I can get in and out of there in just a few minutes while other occasions feels like an eternity as if I am in line at the DMV. This is none other than the Carmichael "US Post Office" that is located directly on Fair Oaks Blvd and adjacent to Carmichael Park. Since I have lived around this area throughout the years, it has been my go-to post office. I will say that the parking lot is quite spacious but the building itself is very outdated. Think of it as being a blast-to-the-past with floor tiling that is from the 1970s/80s and aside from the digital stamp kiosks, this building hasn't seen a whole lot of upgrades in decades. I came here during the afternoon of Saturday 10/18/2025 at around 1:00pm as I had to mail out a certified letter out of state. It was roughly a 15-minute wait as there were 3 postal employees working behind the counter. Once it was my turn, I paid the postage fees and was done in just a few minutes. This post office also has standard hours of operation being open weekdays from 10am-5pm, Saturdays from 10am-2pm, and closed on Sundays. In addition to their customer service area, they sell various mailing envelopes, boxes, and even a nice assortment of Hallmark greeting cards. And if you don't need to buy stamps from an employee, they sell them in the main front entrance lobby area. They also have several blue US mailboxes for standard letters at the exterior parking area. Again, the Carmichael "US Post Office" is a hit or miss. But in this day in age where everything seems to be going digital, I don't see myself frequenting this place that much anymore. My review, just an average three star rating.