amari, here at the ups store was amazing and helpful. he was zen & super professional. he deserves…read morea raise! highly recommend this location and him to help you ship your stuff!

I'm too frustrated to find the words to describe just how disappointing this business is. Always…read morejust use the post office if you possibly can make time during their limited opening hours. UPS is infinite in its ability to make up ridiculous rules and charges. And, it seems from what I have observed, they exploit their front-line counter staff. You cannot buy one of their boxes and package up your item in their store. You must give it to them so they can package it and change you $20. You cannot bring your box already packaged no matter how securely or nicely; they'll find a way to claim they must repackage it and charge you more. It's not really the $$ that bothers me; it is the principle of the thing. Every time I have to use UPS I leave feeling swindled.

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

Sayyam was awesome, beyond helpful and quick!…read more 10/10 experienced on a Saturday. Thank you for your help!

Small store that's always full of packages. The store isn't kept up very well either - supplies are…read moreunorganized, floor is dirty, etc. I do love how quick and easy it is to process Amazon returns here!

I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

I have mixed feelings about the UPS store. The only reason I have a box there is because I can't…read morereceive packages at my apartment. I suppose part of my hesitation to give them more than three stars is because when I first moved to the area, I went in asking for a box for package delivery only. The guy behind the counter charged me $350, which I thought was excessive, but paid because I needed somewhere to receive packages. Unfortunately, once you pay, they won't reimburse you, and as I found out later, he had signed me up for package pickup AND mail services. On the plus side, I haven't seen him in there since. Every other time I've been in there, the service has been great. I often get extremely large and bulky packages shipped and the staff is always willing to let me hold them there in case I want to find help carrying them. The last time I renewed my services, I changed to a $99/year package pickup only service, which is MUCH better than my previous service. Mailing through their center is also very expensive, so watch out for added fees. I'd rather not pay the money to have a box here, but there's not much I can do since I don't have another alternative. However, I've always been pleased with the staff. They're excellent!

Had a great experience shipping a sensitive package here. The workers helped me find the correct…read moreparcel type to pack my shipment and quickly got me on my way. I appreciate that they include the tracking number so you can ensure delivery. Cost seemed appropriate, but I think the website doesn't have all the options available in store (from the website, I was under the impression my shipment would be $40, and it only turned out to be $15).

Just wanted to give a shout out to the folks working behind the desk at this UPS location. I've…read morecome here several times, mostly to drop stuff off, but this time to ship stuff home after graduation. They are always friendly and pleasant, and I never had to wait in line very long. Don't quote me on this, but I actually think that when you are shipping larger boxes, UPS is slightly cheaper than USPS... Or they at least treat your boxes better... One time I used USPS ground, and the box arrived with a huge gash in it. I'd like to believe that UPS would have handled it better...

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

Amazing service from Brenda and her team. An angel from heaven. I'll rather come to this ups store…read more!!!

I love this store. The staff is lovely, patient and they have always gone out of their way to…read moreassist me.

Best experience I've had trying to ship packages. After going to the post office and getting…read moreincredibly poor customer service, to the point of it just being straight rude, I was so grateful to be able to come here and have KJ's help shipping several packages, including one to Australia through DHL which I had never shipped to before. He also ended up being able to help me send out a usps package that the post office told me they wouldn't take it because I had written the address directly on the box and they were closing so I would have to come back on Monday. I will honestly just plan to come directly here next time I need to ship something even if it means paying a little extra.

" in the heart of Boston " Nice to have this ups store in…read morethe heart of Boston ma ; USA . Where you can at your fingertips have everything you need to mail something. The service requested ; was mailing things back to Amazon . Plus mailing a letter . Prices are still reasonable for the service . You really get the value of primer delivery and also the ability to track the package , for the fee . Parking is limited but manageable. The staff is very helpful, and attentive. They will get you everything you need and answer any questions. No question is too small , lol ., ask away ....

I've used this store on and off for many years…read more Tom is the best! Honest, fair businessman who goes out of his way to help you! Other staff are great, too!

Tom never ceases to amaze me with his efficiency, calmness, control of multiple requests and…read morecustomers, and his upbeat nature. Recently, I needed to send photos of some x-rays. He climbed up on his counter, taped them to the ceiling light, and took the pictures. It was way beyond the call of duty! One always leaves there smiling. Thank you, Tom!

Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!