Quality and professional customer service !!! I called to get assistance with my mail that was being held at the post office, I called to to see if mail could be delivered to me; the person that answer the phone (I believe his name was Bill) was able to assist me with my questions regarding my held mail and extended his courtesy to try to get mail delivered to me today! read more

Incredibly helpful staff that helped look into an issue the other post office refused to care about. Parking is annoying here with the newer meters but not their fault. I've also done passport stuff here for my kid and they've been quick and efficient! Everyone here is usually in a good mood too. read more

The guy working the counter to the left is extremely rude and unhelpful. He clearly hates his job and helping people.

Friendly & helpful! Open on Saturdays! Postage stamps available. Right in the center of town!!

Love this post office. Lots of self-service options, and the people who work here are helpful and incredibly patient--especially Lisa, who is amazing and very knowledgeable. read more

Total old school throwback post office. The people that work here are super helpful and nice. Unfortunately many of the times I'm here they only have one person staffing the counter. You can end up in a slow moving line 5-6 people deep for quite a long time. A lot of the self service options are super confusing with ambiguous directions and are not intuitive at all. Note to USPS revamp your self serve options with better language and you'd alleviate many of the issues here. Lots of metered parking in the area but beware of using the free 15 minute option on the meter. Many seemingly quick trips turn into 20-30 minute ordeals. Parking enforcement officers in the area are trained ninjas that will pop out of nowhere the second the free 15 minutes expires and you'll end up with a nice ticket. read more

Phone service is rude the in store location moves at snail pace even when you have nobody ahead of you good luck on parking the street is littered with potholes i just dread this post office they've messed up numerous things time and time again because they employ the rudest and laziest staff the people who far since gave up on the job I'll just go a few miles away instead too many factors for this place to be considered good read more

Got a nice scam going here now with parking enforcement - tax dollars hard at work. They swapped the old parking meters with new ones and removed the 15 min of free parking. There was 5 min left on my meter, no one in the post office line, and all I needed was a stamped envelope. 2 employees helping the only existing customer in the building and the 3rd employee occupied chewing her gum and occasionally glancing up at me. After 5 min and the line growing behind me, she finally acknowledged me and the transaction was complete in seconds. Of course as I walk out within a minute after parking expired, the parking officer pounced and had the orange ticket on my windshield. Ridiculous to have a suburban post office with no parking lot or 15 min free parking window. Only useful interactions here in years have been with the pleasant older blonde woman who works efficiently and keeps the line moving. read more

They're quite helpful here. Large stamp selection. Try not to go too close to closing time. Seems to have been around a while, based on the old-time murals. read more

Very disorganized. Manager pays no attention to customer service. Organization of shipping supplies is always a mess

You ever wake up one morning and think, "you know what I'd like to do? Go to the post office on the last day to ship something before Christmas with a giant box of stuff and 200 unstamped envelopes." Well if you have, that makes us the same. To begin, apparently the parking lot at this post office is nonexistent because turf wars were breaking out over the handful of metered spots on the street. I got lucky enough to get a spot on my first go around and only had three soccer-moms try to fight me. I'm going to call it a win. I carried my giant box of stuff up the steps while people turned around after seeing the line and decided Christmas was for suckers. Despite almost being cussed out a handful of times while navigating my way past the line ("I'M NOT CUTTING I PROMISE"), I found my way to the table where I could address and tape up my boxes. Why would I do that at home when I could do it surrounded by 200 of the happiest people I know: people waiting in line at the post office! I utilized the table and grabbed some tape and went to work. Three people took my sharpie (sorry that's mine), two tried to use my tape, and a partridge in a pear tree. I finally finished and got in line (I said I wasn't cutting!). Thus began the saga of trying to find the short customs form (they were out), prevent people from tripping on my box, and watching the hungover guy with the toddler. I learned a few things about the post office. 1. They have three tables where you can package and address stuff! 2. They have a kiosk where you can pay for things w/out waiting in the long line. 3. They have a self service station where you can buy stamps and what not and never have to deal with a person. I didn't get to utilize those features, as I had a lot to do. After 45 minutes, a tantrum from the toddler (me too fam), and finishing my coffee, I made it to the front of the line. The employee was more friendly than I could have ever imagined after dealing with people like me all day (procrastinators unite!). I got all of my shipping done and was able to slip out the door and to my spot, where the meter hadn't yet expired. 16 people had a hunger games style competition for my parking spot but I was long gone. Overall, couldn't have asked for a better post office experience on what was probably the worst day I could have picked to go. read more

They replaced the drive-up mailboxes out front for boxes that can only accept a single envelope. There's no public parking lot and now they added new meters (with no 15min free option). I'm literally doing their job for them - I package it, I weigh it, I print it, I drive it to them, now I have to swipe a credit card to park my car for 30seconds? It's as if they WANT to be out of business. read more

This is a terrible post office. Every time I've come here, there is a 20-30 minute wait, and the staff here tends to be abrupt and rude. It's also usually so crowded that people aren't able to socially distance, and are all on top of each other while standing in line. Also, my biggest problem with this location is the LACK OF FREE PARKING! Why do you have to feed the meter to go to the post office? I got a $25 parking ticket because there were no spots left on the street and I parked in a loading zone area. Ugh. I refuse to come back here and I go to the smaller locations near my work. Good riddance. read more

I recommend this business, I usually will need postage from there, and sometimes send package. the staff there are nice and work efficient .

The people in this building make the organization run. They are pleasant and helpful often in the face of unhappy people. It is tough given the COVID-19 requirements but they try. Medals all around read more

Ugh. Probably the slowest people behind the desk. Two clerks, 20min and still counting. There's got to be a better way to streamline this. Prepare for long waits here even if it's not busy at all. read more

Arlington Post Office, your slogan should be: "Yesterdays mail, Today. Or we just won't come at all" read more

Everyone's so friendly and helpful here, that's always a plus. And they're the only PO I've seen (so far) that uses the cool new priority boxes with the red stars on them, haha. It's conveniently located in the heart of Arlington Center, and there's street parking right in front of the (big, beautiful, old) building. I just wish there was an actual lot in which to park, because sometimes there are simply too many cars for too few spaces, and then of COURSE there's a giant semi truck blocking the (one way) street, so, yeah, it's sometimes challenging to just pop in and drop off my packages. But if I come during off hours, it's perfect. I'm really glad that my new neighborhood PO is so delightful! I love stopping by during normal business hours (for all my "off' hours, Ft. Point is the way to go). Thanks, Arlington Main! read more

This office is the best. Parking can be tough, but people that working there very helpful with anything you need, they work fast and very friendly. They have drop off point, so you can drop your mail 24/7. I live in E.Arlington but I never go to E.Arlington post office workers there are very unfriendly and hard to deal with, that is why drive all way here and I love this office read more

This review is for Supendra. The entire interaction with him this morning was really unpleasant; he was very abrasive, condescending, and unhelpful. Definitely will not be returning here it's not worth dealing with that kind of attitude just to mail something. read more

I called today because my package was supposed to arrive yesterday. Me and my boyfriend called probably about 10 to 15 times before getting a response. When the first person picked up he said that he couldn't put my package on hold like I asked I had to do it online. Every single other time that I have called they have put packages on hold for me I've lived in Arlington my whole life. I called again to ask to speak to a manager and he tells me that the truck has already gone out and they were understaffed so they couldn't pick up the phone. I tried explaining to him that that was my rent money that was coming in the mail and he refused to do anything about it he wouldn't even talk to the driver like other people have done it other US PS is he refused to do anything other than just tell me I'm sorry after I explain to him that I would miss my rent payment for this month if they didn't get it to me and that it's not on me that you guys didn't pick up the phone when we were calling you at 8:45 in the truck one out at 9:05. Their supervisor was very very unprofessional disrespectful and even miss gendered me about five times after I told him that I use he him pronouns. If anyone's ever looking to send out any packages I recommend going to the USPS located in Belmont center. Not to mention my tracking information still says in transit as I write this review it doesn't even say it's been out for delivery yet and that USPS provides my tracking information so I'm confused as to why there's says mine is out for delivery when mine says it's still in transit read more

US Post Office - Post Offices Near Me - Arlington, Massachusetts

The best USPS Customer Service ever is TOM!! I have dealt with USPS for years and never have I encountered such amazing service. He went out of his way to help out with a package I had sent out there. He definitely puts your worries at ease. Wish there were more people like Tom out here in California! 5 stars is not enough! Thank you so much Tom!!! You are awesome!!! read more

Wouldn't recommend having them handle a passport application. They screwed up an expedited passport application, which cost me additional time and money. Followed up with the woman who had processed it, who was incredibly rude and condescending. read more

I love an old post office. Heavy wooden door frames, antique hanging lights, the library smell, a tile floor made from those teeny octagonal tiles. This post office is right in the center with its own parking lot. The workers there get through a line very quickly but are also very friendly. The staff is also very knowledgeable, they can help explain the different options for mailing items and show you how to complete forms. Did you know you can get passport photos, shipping boxes, bubble wrap, tape and money orders here too? Not to mention the cute patterned bubble mailers. Coming to this post office makes the most mundane of errands painless. read more

It's great that they have an APC. I agree with others who like the mural. I've enjoyed the place at Christmas when they put out the food that they are given as gifts for people standing in long lines. But...one or two of the staff at the desk are so unfriendly that I have started doing everything I can to avoid going there. Some ARE friendly. Weekday mornings seem worst. They also make a lot of careless errors--like they won't deliver your mail after you've had a hold order on. You have to call them to tell them to deliver it, even if that's what the hold order asked them to do (rather than pickup, see "avoiding the desk," above). And sometimes the mail doesn't get delivered at the house until 7 p.m. which seems weirdly late. Sometimes the mail is confused too--we get our neighbors or vice versa. read more

I think this is the main post office in Arlington. It's easy to get to but there's only street parking. This place always seems to be busy whenever we visit but fortunately, the clerks are relatively quick such that the line moves. I like that this particular location has longer hours (including Saturday hours) than the other post offices in Arlington. read more

This review is just off of the phone customer service. Called in and tried to track a package that has been in limbo for 2 days. Called and was told to hold twice. Waited patiently for 40 minutes and then called in on a different phone to explain my situation and how I have been waiting for 40 minutes. Looks like the guy totally forgot about me and tried to help me out. His best answer was to wait a few more days for the package and if it didn't come in to call them back. 40 minutes just to hear that. Just horrible. read more

They don't tell you that if you include a small object into a envelope (a greeting card) that it may not go through. If the machine rips the envelope, and your return address can't be seen, it goes into the trash. I guess it's better just to collect someone's money than tell them so the possible outcome so they can make the choice to send or re-package it first. No sure what's so hard to give people a heads up. Should be a requirement. No comment about what I think of them. read more

The staff here are always so nice and cheerful, and helpful in finding me the best deal to ship things. Never had a bad experience here! I also walk so I never have a problem with parking read more

I love this post office. Parking can be tough - but now apparently, the automated machine is open all night. SCORE! No more planning your errands around when the post office is open. Love those machines! And the people here are super nice, if you do go when it's open. read more

This is a lovely post office in a really nice, old building. And it gets the job done. It's conveniently located right in the midst of Arlington Center, making it easily accessible by car, bus, or foot (the latter being my preferred method - hooray for exercise!). The line has never been too long when I've been here, but even when it is, it moves fairly quickly. The workers range from friendly to indifferent, depending on which of them happens to be waiting on you at the time... They're open bright and early - 7:30, but I wish they were open a bit later in the evening. I would imagine that closing at 5:30 makes it difficult for anyone who works until 6 to complete their postal errands... read more

Sorry these people have to deal with nut job heather autumn. She's stalking and harassing their employees

Just got a call back from the PO manager to tell me they found my package and did I want to come pick it up or have my carrier deliver it. Very professional and helpful. The package, which I needed before I left on a plane, was listed in limbo for 4 days in Ma. I called spoke with a PO manager who answered the phone promptly and was asked to call back if I did not hear from her by 11am. She called back in less than a hour. Service couldn't have been better. Last time I called a few years ago I had a less favorable experience. Things have changed for the better. I Don't go there often if I can help it since parking is difficult and it is a busy PO. read more

Always helpful counter help even though there is never enough (only 2). My only complaint is the parking which certainly is not the PO's fault... read more

Thank you to Nancy and the other Arlington Postal Workers who help find my dog Tessie. It's reassuring to learn that people like the workers at Arlington Post Office do care and they were willing to help me. Thank you! Kathy read more

The women who work in this post office are incredibly rude and condescending, which is a shame for everyone else who is employed at this branch. I've had relatively pleasant experiences in the past (or at least painless), but today is enough to make me drive the extra distance to go to a different branch or to UPS, where the employees are actually helpful and don't take out their bad moods on customers. If the USPS wants to stay in business, it needs to train its workers in better customer service. read more

This post office is good sometimes. There are times where i come to drop off a package to send out and the ladyies behind the desk are great and happy. Although the other day I went in to check on a package i was going to be getting and it had said "Arrival at post office" but not "sorting complete" or "out for delivery" so i figured it was there mine as well see if i can pick it up. The guy at the desk was just laying around and when i asked him if he could see if my package was there all he did was stare at me and say they have nothing in the building everything is out for delivery and didnt bother going to the back and checking. I figured maybe the tracking hasn't updated yet. Now today the tracking says "sorting complete" which tells me that guy lied adn my package was most likely there and he jsut didnt want to bother going to the back and checking to see. This place is good for dropping and sending packages but checking on them ehhh not so good. If it ever changes i'll update the review. read more

Last year my family had to get our passports from the LEXINGTON post office and it was the most unpleasant customer service experience I have EVER encountered. Those workers should take some tips from the ULTRA friendly, efficient, and in-the-know staff at Arlington Center. These folks enjoy helping and it shows. A business model and training center for PO offices everywhere! read more

Nice and friendly folks behind the counter. I have no complaints. Just wait in line some day and watch the nutty customers come by - there is a special sainthood for post office employees that keep a straight face through some of these crazy, inane customer questions. read more

The folks here at the Arlington Post Office are from a time I thought no longer existed. They're mighty friendly, knowledgable, and they're happy to tell you the easiest and cheapest (did I mention cheapest) way to ship whatever it is you need shipped!! read more