I've been in this store dozens of times over the years. EVERY. SINGLE. TIME. I'm here, I have a…read moreterrific experience. The employees are fast, courteous, knowledgeable, and make each interaction a positive one. Absolutely exceptional crew!

I absolutely cannot say enough about James and Alec at this store: courteous, helpful, positive…read moreenergy and they go above and beyond to assist with ANY packages. James would not allow me to help carry in a very large item a few months ago and Alec immediately greeted me at the door and took the extra-long packages that I was carrying and told me I should have called the store, and they would have come out to carry them into the store. They are cheerful while doing their duties and cannot be better employees. I hope the franchise owner respects and treats them as Class A employees because they are certainly the best marketing tool her business could have. Thanks James and Alec you guys are super stars!

I'm so grateful to live near this UPS store. They're always friendly, helpful and have the perfect…read moresuggestions for packaging and my shipping needs. Always thankful for their help!

I cannot speak highly enough about the incredible service I consistently receive from Sejal Patel…read moreat The UPS Store in woburn. Every time I visit, she goes above and beyond to make sure my experience is smooth, efficient, and even enjoyable! Sejal is the kind of manager who truly cares about her customers. Whether I'm shipping a package, printing important documents, or just have a question, she always greets me with a warm smile and handles everything with impressive professionalism and attention to detail. Her knowledge, patience, and genuine willingness to help are unmatched. It's rare to find someone who not only meets expectations but constantly exceeds them. Thanks to Sejal, I actually look forward to errands at the UPS Store--something I never thought I'd say! She's a true asset to the Woburn community and a shining example of what excellent customer service should look like. Thank you, Sejal, for everything you do!

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

I've been a repeat customer at this UPS Store, regularly dropping off shipments for my business…read morewithout issue. Unfortunately, today's experience was different -- and deeply frustrating. I was returning FIOS equipment after canceling my cable service. Verizon had already charged me over $400 for not returning it on time and told me I'd get the money back once the equipment was scanned at any UPS location with a reference code added to the shipping label. I provided this code to the first employee, a young man, who insisted it wasn't necessary. I questioned him, but he was confident -- so I trusted him. After leaving the store, I immediately called Verizon, who confirmed the reference code was in fact necessary to avoid a long and complicated refund process. I went back inside, explained the situation to a different employee -- a young woman who seemed willing to help -- but she deferred to what appeared to be the store manager: a middle-aged woman who was instantly combative. I calmly explained the situation and the importance of correcting the label, but she cut me off, saying: "We can't help you -- it's final." Even when the original employee admitted I had given him the code, she doubled down, claiming Verizon's system had changed and it wasn't needed. I told her I had just spoken to Verizon and that without the code, I might not get my $480 back. Her response? "You need to leave the store. You're being disrespectful." I wasn't yelling. I wasn't being rude. I was exasperated -- and rightfully so -- but remained respectful. Meanwhile, she was condescending and dismissive from the moment I approached her. To make matters worse, I had witnessed her speaking rudely to another customer earlier -- and gave her the benefit of the doubt. Now I believe she is the problem. This experience was completely unacceptable, and it may very well cost me a significant amount of money. I won't be returning to this location, and I caution others to avoid it as well -- especially if you expect basic professionalism or competent customer service.

weirdest interaction in this store today. 2 of the rudest females I've ever met in my life. The…read morepsycho refused to notarize my document because I asked her why she was being so rude to me. I will never go back. They must have really miserable lives to actually treat a paying customer like the way they treated me. Good luck ladies!

I was walking into the store about 3 minutes after they closed. I started walking back to my car…read more The person who works there cane running out of the store and told me they would take me; they didn't want me having to go home and come back another day. That is the BEST customer service ever! That made my day! All it takes is a little something nice; I'll pay it forward!

I went yesterday to send back a package to Amazon, the woman at the counter helped with the process…read morebecause I did not have what I needed. I want to thank her for being very very helpful, I wish I could remember her name. I feel really badly that I have forgotten it. She was awesome

Avoid - Set up an installation with Sue in April and put down a deposit for a premium post to be…read moreinstalled "sometime in May". I have been reaching out since the start of June and received no response to calls, voicemails, emails, or even the website chatbot "talk to a human" function. It's end of June now and I'm fairly sure I've been scammed.

I reached out to request a mail post installation, spoke with Sue and paid the $250 deposit. When I…read morehadn't heard back a week later, I reached out and was told that Pat's truck broke down and they weren't sure when they would be able to schedule an installation. It's been over a month and I haven't been able to get in touch with them since (I've tried texting, calling, email, Facebook, and even scheduling a phone consultation through their site). They've been completely unresponsive. I've requested a refund but have not gotten anything back yet. I wouldn't recommend trying to hire Pat's Posts. I reached out to another company who immediately put me on their schedule for next week.

Prompt, polite and paying attention…read more I was in the area and needed to ship a prepaid package. The friendly employee at the counter identified and fixed an issue with the shipping label. Had he not done so, the package would not have been delivered on-time, and it was a time sensitive delivery. The store itself is a standard UPS location, but five-stars are merited for service on this visit!

This UPS store is great, both Lee and Tom have the best customer service I've seen. I highly…read morerecommend this store.

Not sure why this location has such a low rating--I've never had any issues here. The staff is…read morealways efficient and friendly, the process is quick and easy, the store is clean, and there's always parking right in front.

Stoneham location- rude and bad customer service. I will never go to that store again!…read more The people at the Woburn Cummings park location are very helpful and friendly.

I sent a package to Seattle on sept 15 through FedEx which was supposed to be delivered b/n sept 18…read more&20 .I paid $52 for shipping . As of today ,Oct 4 , it said package label created & delivery time is pending . I called several times at the shipper store 51 pleasant st ,Malden the guy at the store kept telling me " Mamm you don't understand, you have to wait or call tomorrow " .I asked to speak with the manager & no luck . I don't know if they lost my package or damaged through the process. I am still waiting to get the answer . The worst experience I ever had through my customer service experiences .

The staff in this store is unprofessional and the owner is irresponsible. Two weeks ago I stopped…read moreby to ship a package to California. The staff made mistakes on address when copying it from my cellphone and didn't confirm the address with me. I attempted to claim the loss against them since it is due to the fact their staff made mistakes and wasn't following the necessary procedure to confirm address with me. But the owner declined to pay for any amount beyond UPS's shipping insurance, basically they just want to pay for nothing from their side for their fault. I wouldn't trust this business anymore and would suggest anyone to be cautious of this store.

driver took a picture of the merchandise on my porch and then stole it. filed police report and…read morenotified shipping company but they have not replied. theft is on camera. several ring cams in my neighborhood

very bad did not deliver even though they confirmed it. lying bums didn't even see them go down the…read morestreet and no picture was taken either.