FedEx delivered my package to a wrong address, so far didn't receive it ebay said tracking shows…read moredelivered didn't get refund, FedEx delivered wrong address I have to to pay for someone else get my Tiffany's, hope she can return to me that she shouldn't keep it , that night belongs to her . But all FedEx problems delivered yo a wrong address, poor service

They need to pay attention to the sighns out front. PUT IN THE BACK. There is a reason. Someone…read morehas a handy cap and if its to heavy they don't have to carry it to far. UPS does it so I don't know why fed ex can't. FRUSTRATING!!!

Have come here a few times to make returns, super easy and fast. There is a small parking lot with…read morelots of spots usually available. Plus: One of the staff does some kind of crafting with plastic bread clips so they have a collection box. I love saving things from the trash so I love that they do this!

Regarding Amazon return. Email and app stated "no printer" needed. Gave 2 codes to be scanned…read more Clerk at UPS store insisted on printed label. Showed her app, she said Icoyld "share" with them for $1.50... Found this beyond ridiculous.

They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.

I have worked with Boston Courier for three years now and they've been wonderful! They helped move…read moremy event supplies from our warehouse to the hotel for our event with ease. They are very reliable, do a great job every time and I couldn't do it without them!!

Beware of this place !!! The reviews are correct. Rude…read morecustomer service is an understatement My FedEx plastic sleeve ripped and I asked if I could have one ? SORRY was the response. The drawer is closed and I have to charge you for it. They are FREE Go elsewhere folks!!!

I should've believed the reviews. Rude is an understatement. Please don't waste your time here…read more 5 minutes of my life I can't get back. Terrible. For the record, I am 60 and this is the first time I've ever written a negative review.

TWO VIOLENT MEN and a TRUCK, is this what a professional moving company looks like??? Not only did…read moreI have violence during my move but the movers broke a bunch of my furniture too , what's worse is the company wants to charge me overtime for the move because they had to replace the two violent movers. Overall poor experience , company will only pay for my damaged property if I pay their overtime and extra time needed to finish my move because they couldn't send people who are clearly not trained well Stoughton Massachusetts, literally trying to steal from you for poor service https://jumpshare.com/s/xUUkxB4rxv2X0anlSRht GIF of what I am paying overtime for

ROBBED - My wife and I hired them in September 2024. Everything went smoothly and the guys were…read morenice, but then after they left we noticed money was missing from my wife's purse. Also missing were a bunch of collector video games totaling probably $500+ that one of the employees had asked about buying from me when he was loading that box into the truck. I told him 'maybe' when he asked so he just STOLE them from me. We followed up with the GM, Dan Gentile, twice letting them know what happened and never heard back, then got too caught up with life to keep following up. Would give negative stars if I could - thieves with 0 accountability.

The store is very depressing, when I walk in and get looked like I'm a thief although I am far from…read morethat. The employees have no human interaction skills almost like NPCs, especially the people who work up front. The prices are out of control, and it seems as the employees get the first shot on new items coming in, most prices seem as they are from eBay even though it is coming out of a thrift store

The workers here (esp the older demographic are so rude). When trying to exchange a pair of shoes…read morethat didn't fit my daughter, they told me I couldn't bc they were too dirty??? Maam, they are USED like 90% of everything else in this place? The rest of them just seem miserable and unhelpful when asking for prices for items that do not have tags. I don't have this experience at other locations.

Just left the N Reading UPS store. As always John was very courteous, helpful and pleasant. Will…read morecontinue to do business with John!!!

If I could leave zero stars I would…read more The gentleman working the front counter was extremely rude and was not about helping at all. I came in with my hands full carrying two boxes, and when I tried to put them on the counter, he yelled at me, "Up here. No, not next to the computer." Then he had no patience when I was trying to look at my printing label. Told me I shouldn't have put the boxes on the counter until I was ready and that I should be ready before. HE TOLD ME TO PUT THEM THERE!!

Brian was super helpful and made the entire process easy! Location has all the supplies needed…read more Plenty of parking available

First time there today. The man behind the counter acted mad…read moreand rude. I thought I would Thank him to be nice anyway, no response, or your welcome. I will not be returning to this store again. I work in customer service, and would never be rude to a customer. I hope my package makes it.

I've been a repeat customer at this UPS Store, regularly dropping off shipments for my business…read morewithout issue. Unfortunately, today's experience was different -- and deeply frustrating. I was returning FIOS equipment after canceling my cable service. Verizon had already charged me over $400 for not returning it on time and told me I'd get the money back once the equipment was scanned at any UPS location with a reference code added to the shipping label. I provided this code to the first employee, a young man, who insisted it wasn't necessary. I questioned him, but he was confident -- so I trusted him. After leaving the store, I immediately called Verizon, who confirmed the reference code was in fact necessary to avoid a long and complicated refund process. I went back inside, explained the situation to a different employee -- a young woman who seemed willing to help -- but she deferred to what appeared to be the store manager: a middle-aged woman who was instantly combative. I calmly explained the situation and the importance of correcting the label, but she cut me off, saying: "We can't help you -- it's final." Even when the original employee admitted I had given him the code, she doubled down, claiming Verizon's system had changed and it wasn't needed. I told her I had just spoken to Verizon and that without the code, I might not get my $480 back. Her response? "You need to leave the store. You're being disrespectful." I wasn't yelling. I wasn't being rude. I was exasperated -- and rightfully so -- but remained respectful. Meanwhile, she was condescending and dismissive from the moment I approached her. To make matters worse, I had witnessed her speaking rudely to another customer earlier -- and gave her the benefit of the doubt. Now I believe she is the problem. This experience was completely unacceptable, and it may very well cost me a significant amount of money. I won't be returning to this location, and I caution others to avoid it as well -- especially if you expect basic professionalism or competent customer service.

weirdest interaction in this store today. 2 of the rudest females I've ever met in my life. The…read morepsycho refused to notarize my document because I asked her why she was being so rude to me. I will never go back. They must have really miserable lives to actually treat a paying customer like the way they treated me. Good luck ladies!

Dave T. and Doug M. saved the day. I was without heat fo days waiting on a part that was uncertain…read moreif it was going to work or not. Dave and Doug, provided exceptional customer service and they were determined to fix the issue. I highly recommend them both.

Avoid at all costs…read more We have had a terrible experience using Addarios and would strongly caution anyone considering them for HVAC work. We decided on Addarios installing a new heat pump to replace our failed AC (to go with an already existing furnace for heat in wintertime). Since the installation, we have had ongoing issues with the heat. How it went down: Addarios installed a heat pump and an accompanying new thermostat in summer 2025. To their credit, they moved quickly, finishing the job in about 9 hours. As soon as colder weather arrived in October 2025, the issues began. We realized our auxiliary heat (furnace) would not turn on despite the temperature moving past the pre-set threshold we had set, when the system was supposed to switch from heat pump to furnace. The furnace was fine before Addarios work. We asked them to fix it. We were told parts were needed, only to later be told the issue was "misdiagnosed" weeks later and didn't require additional parts. Fine. On a November visit, their technician supposedly fixed the issue, after which our furnace worked but the thermostat began to constantly shut off and reboot). At that point, I contacted the thermostat manufacturer. I was hoping perhaps a faulty thermostat was the issue. The manufacturer confirmed the issue was power-related and triggered when auxiliary heat engaged, the thermostat was fine. So we got another Addario's technician out who claimed the furnace transformer was "failing", that our warranty doesn't cover the furnace (fair enough), and it would be $600 to replace it. It did seem odd though, considering the furnace had worked without issue the previous winter. We were skeptical and declined any additional work until speaking with the Addarios office. But 30 minutes after the technician left, our heat had stopped working entirely. The thermostat would not power on and we had no heat (early December). This is where things started to go downhill fast. I immediately contacted Addarios and was told no one would come back unless we paid for additional work on the furnace, even though the heat had been working when they arrived and failed to turn on only after they left. It was if they thought we were lying to them for some reason. They had quite literally left us in the cold. We had no choice but to call another HVAC company for emergency service to get our heat back on. They found the issue immediately: A common wire had been left completely disconnected by the Addarios tech. Once reattached ($300 later), the thermostat and furnace turned on again, though was still experiencing the initial re-booting issue. They also tested the furnace transformer and confirmed it was working fine. I contacted a second HVAC tech (another $300) who attempted to switch us to the heat pump as our source of heat in the meantime. It did not turn on. He found out the wireless transmitter/receiver that Addarios had installed for the heat pump was faulty (he called the manufacturer to confirm this). He advised us to get our initial installers to directly wire the heat pump instead of relying on a seemingly unreliable wireless system. Since then I have been reaching out to Addarios for three weeks now to try to get this fixed with no response. My calls and emails go unanswered. All said, this has been one of the most frustrating and stressful service experiences I've ever had. A heat pump is a major investment and Addarios has unfortunately shown they cannot be trusted to install, support, or stand behind their work. Save yourself the headache and choose another company.