Service is prompt and friendly. Line moves right along with three windows open to ease crowding.read more

I'm giving two stars for the two workers who are actually very polite and kind. And taking away 3…read morestars for the one who is rude, disrespectful, and clearly unhappy with his job. I have never felt so disrespected for using my local post office, just because I had a big batch of already labeled boxes I needed to ship. He doesn't smile, and makes you feel bad for giving business to USPS. And yes, I already submitted a survey to the postal service.

Incredibly helpful staff that helped look into an issue the other post office refused to care…read moreabout. Parking is annoying here with the newer meters but not their fault. I've also done passport stuff here for my kid and they've been quick and efficient! Everyone here is usually in a good mood too.

Friendly & helpful! Open on Saturdays! Postage stamps available. Right in the center of town!!read more

The lady was kind if rude , but she got it done. Her name…read morewas Michele. I would recommend the one in Peabody.

I came here hoping to get my label printed since I ran out of ink and panicked. After waiting in…read moreline, I asked politely if the label could be printed here. He told me no. I told him this was my third post office visit and I was hoping to get it done here since this was the third one I checked, and since it was much bigger than the others. The guy at the counter decided to get loud and embarrassed me in front of all the customers. He treated me like I was an idiot and not worth his time. As I walked away crying he yelled at me to buy some ink! The ladies at the Billerica post office in pinehurt were so much nicer, they don't me they can't provide the service but are going to get a printer real soon. They requested I go to the library to print it but with the traffic, I would have never made it in time. He could have treated me like this but no, he treated me like I was stupid and belittled me. I came to find out that all I had to do was request a refund on my shipping label and then I can start a new one in the post office. Not sure why none of the workers knew this information considering we are living in the internet driven world. I will NEVER go back to this post office again, because I do not want to see that man again.

Lemme lemme lemme tell YOU! This post office has got it going on, Martha!…read more This post is loaded with things like: Stamps! Envelopes! Postal workers! Their robotic service that helps you mail a package is wonderful. It's been at the post for years and years - some may say she's the grandmother of AI. And maybe she is... Just maybe she is. Either way, da machine is absolutely brilliant and convenient. Super convenient even, Marjorie! The staff here is quite accommodating. When routed through this post - mail is delivered swiftly. I like when mail is delivered swiftly. Do you, Charles? Let the fam know this is a great place to mail a letter.

They are the pitts! They NEVER answer the phone, NEVER! Also, they give you an attitude when you…read morewant to do a mailing, the management is non responsive. I try diligently not to use them. Horrible!!!

I actually had a pleasant experience at this PO. I'm a little picky when it comes to post offices,…read moresince I spend more time here than most people do, but this one was really nice. I love when the post offices are in creaky but pretty old buildings (like this one and the one in Arlington Center), and I love it even more when the service is good and the people are competent. The man who helped me ship my Priority box was friendly and had a smile on his face... Yes! That's all I ask for! The only "semi-gripe" I have is that parking isn't so easy around here, what with the construction, etc. But the nice thing about Lexington is that a quarter apparently buys you an HOUR on the street. Score! :-) I guess I can do more PO runs during lunch.

In 2024, I experienced multiple mail theft and package tampering with this office. The lady at the…read moreoffice tried to make me blame our mailman but I refused only to find out that she still went blamed our mailman. After that incident/complaint, all was well until March 2026 when someone in this post office stole my cosmetic and tampered with my cosmetic packages back to back. When I complained this time, they again led me to think that our mailmen were to blame. It's an awful feeling to wonder or think that your trusted mailmen are to blame. We are very good hardworking honest people. I myself have helped so many others in my life tirelessly with nothing to gain. I have never stolen from anyone or been dishonest causing harm to anyone. We don't deserve to be bullied/threatened, retaliated against, and stolen from. Since daring to complain and accuse them of stealing my cosmetics (sunscreen), my entire family has now been personally targeted where every important financial personal sensitive mail has gone missing for the past one month. We never had this level of scary problem before in our entire lives and we are very long time residents (my 2024 mail theft was 2 Lexisnexis letters, 4 Bath and Body coupons with monetary value, and one cosmetic package tampering but nothing worth stealing). We checked with our neighbors and it is only us that someone who is sorting mail inside this post office is doing to us. I know because important mail still goes missing when 2 different mailman deliver. We have security cameras and know every mailman delivering. To date, we are missing 11 pieces of important personal assets, property and tax bills, water bills, bank statements, etc for a month now since my first complaint of theft since March 31, 2026. Only all the most important mail goes missing immediately after I dared complained a month ago that my sunscreen was stolen. If I had known that vocally complaining about sunscreen theft would result in personal targeted retaliation of a much more disturbing frightening nature that all of our most important time urgent mail goes missing, I would have shut up and let myself be stolen from. I don't need to buy online and can go without. However stealing critical mail is something that I can't prevent or do anything about. They are only targeting our family and none of our neighbors out of revenge. I feel sorry for my other family members because they had nothing to do with me making my decision to complain about my own package theft and got dragged into this nightmare traumatizing situation of mine.

Going to the post office is hit or miss when it comes to customer service. You'll either encounter…read morea nice person behind the counter or an arrogant person behind the counter. At the Forest St location in Medford, I didn't have much of a problem from the previous times I've gone here except with what happened the last time I went here. The most recent time I went here, it was my turn in line and when I brought something up to the counter to get mailed, the woman behind the counter responded in a rudely manner to me because I guess I apparently didn't prepare it correctly to get it sent out for delivery according to her. Instead of giving me an attitude over the mistake I had made, she could have been a lot more helpful and professional with fixing the problem. I ended up just walking out and leaving without mailing what I needed to get mailed and went somewhere else to get it mailed because I didn't want to deal with her no more after how she treated me. I get that it's stressful working for the post office and I can understand that postal workers deal with a lot of disrespectful and impolite customers all the time, but since postal workers are government employees, it's like they have an excuse to be unpleasant with anyone because they have high job security.

Dropped off a package on a Tuesday afternoon. There was no one in line. One window was open. The…read morefriendly USPS associate greeted me and took care of my package in under a minute. Thank you!

I purchased some media shipping boxes here from a worker who didn't mark the boxes as purchased…read more Went in the next day to drop off the package and another worker accused me of stealing the box because I said I already paid for it the previous day. He wasn't going to let me complete my transaction. I asked if he could take a look at his security camera to see that I had purchased the box beforehand and walked in with it that day and he told me they don't have security cameras. This location is convenient for me so I'm forced to go here. Every time I go in this worker is rude to me or interrupts me. I don't think he likes his job very much.

Had to pick up a package and lost my slip. The gentleman who helped me, Steven Whittmore (?) I…read morethink was his name, couldn't have been more pleasant and helpful. Happy disposition and quick attention. I heard him happily assisting others as I left. It really set my mood in a positive direction especially since it was the Friday before Christmas and I was frantic. Great job.

Probably the worst, slowest and rudest post office worker to exist. Could not tell me the cost of a…read morestamp

Disgrace. Women who works there is useless. No help, lazy, won't even tape your package up. Go to a…read moredifferent one. Laziest person I've ever seen

Service requested: Needed to send something…read more Quality: Albert was amazing! He is so patient, kind, and helpful. Value: It's hot in there, but line moves fast.

I'm not from Stoneham but I always use this Post office becasue the one in my city is a nightmare…read more The people at this one are pleasant and patient and don't make you feel rushed. I have never had a bad experience except for a long line here and there but that is to be expected.

I'm so grateful to live near this UPS store. They're always friendly, helpful and have the perfect…read moresuggestions for packaging and my shipping needs. Always thankful for their help!

I cannot speak highly enough about the incredible service I consistently receive from Sejal Patel…read moreat The UPS Store in woburn. Every time I visit, she goes above and beyond to make sure my experience is smooth, efficient, and even enjoyable! Sejal is the kind of manager who truly cares about her customers. Whether I'm shipping a package, printing important documents, or just have a question, she always greets me with a warm smile and handles everything with impressive professionalism and attention to detail. Her knowledge, patience, and genuine willingness to help are unmatched. It's rare to find someone who not only meets expectations but constantly exceeds them. Thanks to Sejal, I actually look forward to errands at the UPS Store--something I never thought I'd say! She's a true asset to the Woburn community and a shining example of what excellent customer service should look like. Thank you, Sejal, for everything you do!