The staff is terrific...Pat saved my computer...and therefore my life! I was (almost) foolishly scammed by calling a number I got from the Internet under Sophos--which it wasn't! They tried to sell me a program for $799 (reduced from $2000ish at Wallmart(sic). This is a warning for all of us to be careful on the Internet. --there are a lot of scams! Anyhow, I love the Woburn Staples folks-- read more

dont bother going there. I stood @ counter for sevetal mins, no one around. The guy finally came over.. I wanted to have something copied. He kept insisting that I do it myself and started showing me how to use the copy machine.. I use copy machines every day at my job for many years now. I wanted a nice professional looking booklet. And they refused to do it. Companies should stop ordering their supplies from Staples as their customer service is atrocious. read more

Peter at the printing desk was awesome! I appreciated his patience and knowledge helping me complete a time sensitive job. Thank you kindly. read more

Jackie and Eric went above and beyond to help me with shipping a large item! they are patient and kind. I appreciate you both!!

I've been a customer of this location for about 8 years now. I mainly use Copy and Print services for my business. Always pleased with the quality and customer service. Peter is amazing! read more

Stood in line for several minutes trying to laminate 3 vaccine cards... I couldn't find a laminating machine on the counter. Staff saw me waiting but ignored me until I called out for someone to come to the register. Was then told that all laminating is done by staff and this particular project would cost nearly $7 each. When I asked if I could just have those cards laminated on a single sheet so that I can cut them out myself, I was told that it would also cost about the same, as they need to be copied and the copies would be laminated. I asked why that was (as I laminated a card before), and was told that the original cards were not to be laminated per the CDC, adding that this was written in the fine print on the card... "It's how it's done here." - Being generous with cost, making 3 copies and laminating them costs around $20? - Nowhere on the card does it state not to laminate (though because of potential future booster shots, etc I understand why one would not do it) - Staples itself offered free laminating services for vaccination cards nationwide earlier this year (I can't tell whether it was through the same process above or just the original, though I suspect the latter) I hope this experience was an one-off, given the other recent reviews. For this particular issue, I'll be going to FedEx across the street. read more

Clean & well stocked but the cashier was so rude. Nasty tone and really trying to find problems . It was a weird and very negative interaction. read more

Earlier I dropped by the Copy Center, Staples, Woburn where Haley was really helpful and pleasant, and the job was done really quickly and well. Many thanks! read more

I don't understand why there's only 1 employee helping 99% of your customers. There were 5 other customers and myself (only customers in the whole store) waiting on an employee who was doing the best he could do. 4 or 5 other employees just watching doing nothing. Didn't catch him name, but the guy in the print section behind the glass was great. Everyone else seemed more interested in the conversations they were having among themselves and less interested in customer service. read more

Every time I go to the Woburn Staples I am amazed at the excellent customer service! I had to go there on Monday the 19th around 1230pm to fax and then a second time 10 minutes later to scan a few docs and was helped at the printing section, I rarely use these machines and needed some help. I was greeted each time by wonderful, patient people . They were so kind. The 2 men were working in the printing section and knew what they were doing. I wish I knew their names because I want to give them a shout out.They are true assets to your company! also , I am from Wilmington,Ma and not from CA read more

I had some business cards printed and the gentleman that helped me was the best. He really went out of his way to help me figure out the design etc. on line. They turned out beautiful and was so happy. Will use their print service again. I also saw this man in action. He was so nice and patient with everyone he helped. read more

I went to the store on Friday because my laptop was shutting down and wasn't working that well. The manager was the one who helped me.He was ABSOLUTELY AMAZING!! He was able to get it running and gave me some good advice, TOO. in addition, he was so patient and kind to me. Corporate office is lucky to have such a kind and knowledgeable manager!! rose g. mallard read more

tl;dr: **If rude and bumbling are what you're looking for, this Staples is for you.** I've jumped on the minimalism movement. Unclutterer and r/minimalist have inspired me to sell the the cruft I've lugged from apartment to apartment (cruft which now has more embodied energy than '80s RuPaul on speed). I decided to try shipping UPS using this Staples' "Shipping Center". This was worse than the time we mistook the equestrian shop for something very, very different. I'm polite and efficient (I don't spend minutes digging for my debit card and ID, I have them ready when I step in line; I have proper addresses for my parcels; I don't try to pinch pennies by using the store's tape at the last second; etc.). The staff, including the manager in the shipping / printing area, were the antithesis of polite and efficient. Otherwise, I suggest using the excellent USPS facility less than a mile away. The lobby is always open, providing 24/7 access to the APC (automated postal center - it's a really clever vending machine for shipping). read more

The poor reviews about the staff here are really unjustified, and maybe some of the customers need to look in the mirror. I had a situation which started out poorly- I bought a tough-to-find item at a great price on the Staples website, and the online ordering system sold me an item that wasn't actually available. Moreover, it didn't follow up with me about it- it just said my item would be ready for pickup in 2 hours, but wait for a confirmation e-mail (which never came). I blame the corporate website entirely and not the store or staff. But more importantly, I called to get to the bottom of it and Mark (one of the managers) was very helpful, explained the item was not actually in stock and the system essentially sold me a floor model. He looked up that he had one of the item coming in the next day, and would gladly put it aside for me as soon as it came of the truck. He worked with Steve (another manager), to make sure it was put aside even though Mark wasn't going to be there when it arrived. I arrived at the store about 3 days later, and Steve still knew exactly what the deal was, had the item put aside, and honored the web price which had literally been 50% off an expensive electronics item. Thanks to Steve and Mark I will definitely return for all my office supply needs. Thanks again guys!! read more

Our company uses staples advantage for many of our training documents/manuals that we ship throughout the United States. Often times we elect to work directly with the Woburn store because of the high level of customer service and positive interactions we have had each time. We have printed hundreds of jobs to the print and copy department at the Woburn store and they always incredibly accommodating. The print and copy Manager, Adam, is incredible to work with and his team goes above and beyond each order we place. Often I need jobs printed immediately for a massive project and in a blink of the eye Adam and his team have fully executed the job and stay in constant contact to update us on the progress. Our manuals always look professional and high quality. 100% recommend this store! read more

Never had a problem with anyone here. Sorry Matt B. I come here for work and for play. Hubbie found me the netbook I'm typing this review on at this particular Staples. The people aren't overly pushy and they are quite helpful when I can't seem to find something. The COPY CENTER rocks tho. Shane is the man. (actually they all are pretty wonderful) Quick, friendly and I'll be back singing their praises next week read more

Staples in Woburn is pretty sweet since they remodeled the store. Love the new tech area, and computer / phone / tablet area. Only wish they had more furniture / desks Helpful staff like Drew, making sure I got what I needed. Totally not pushy, I hate pushy sales people. read more

Peter in Print & Marketing Services was awesome! Helped with getting 2500 brochures printed in basically a day! I would highly recommended going to Peter for printing needs! read more

I've always had good experiences at this Staples. It's a good sized store, so I've been there for stationary supplies, copying services, and electronics. It doesn't have a gigantic selection of furniture and certain sort of fashion-type supplies like bags and desk accessories and craft supplies are a bit limited. But they have an excellent selection of critical business supplies. I recently was in the market for a home printer and researching printers online in my opinion is an overwhelming task. So I thought let me just go to the store and see what they have. I asked for help and at first my heart sank when I was referred to a sales associate who appeared to be approximately 16 but lo and behold he did a great job, first asking me about my other equipment and my printing needs, and then explaining to me their different features and what would work for my situation. He was very patient with our questions and the printer has turned out to be exactly what we needed. I also recently bought a calculator here. The one I wanted was out, but the sales associate was very helpful looking up what other stores had it in stock, and then establishing that he would have it in the next day, so I returned the next day and bought it. I've never bought a computer here, but I like having a place where I can compare many different devices side by side, especially the tablets. I did look at the surface tablets, and the person I spoke with was very clear about which software was available on each one. Usually when I need office supplies I need them right away--I'm on a deadline and something broke (charger) or ran out (toner cartridge!) and I can't wait for online delivery. I appreciate having a brick and mortar store with people who can help me like at this Staples. read more

This was THE WORST experience I have had as a customer. Let me start by saying this was just in the print shop. Everyone else is fine... I've never had a problem with the other staff. I went to print my wedding invites here and I really wish I hadn't. I went in on a Wednesday morning and was told they would be done Thursday at 3 and that he would call if anything changed or if he ran into issues. I know places tend to get backed up so the next day I waited until 5:30 to go in and collect my order. Not only had they not finished they hadn't even started. They said they were busy and that they should have given me a call... Yea.. that would have been nice. Anyway They say they will get right on it and call me when its done. MONDAY AFTERNOON I still haven't received word from them. I go that night to check and they had more order but they printed the double sided order upside down. They apologized and reprinted... but in the wrong size. They gave me a %10 percent discount.... even though it was wrong. But I was so fed up I paid and left. Once I was stuffing the envelopes I noticed that they had shorted me by over 30 prints!!! Yet again I returned to Staples and was given attitude. I was told that he printed them himself and he knows that he printed extra.... well sorry sir what would i do with extra invites??? Im not selling them on the black market! Needless to say I took the 30 prints- wrong size AND color now and left. But this time I will NOT be coming back. read more

Went to the Woburn location to buy a chair that Danvers (rt1) couldn't and wouldn't sell to me or even attempt to order/pick up from another store. At the time Woburn did not have this chair and I didn't want to drive to Cambridge to get it. After about 10 days I checked online again and Woburn showed it in stock. When I got there the manager Drew was very helpful and was disappointed to hear about my experience in Danvers. His employee, Parthey was also very friendly and extremely helpful. He wheeled the boxed chair out to my vehicle in the rain and took care not to let the box make contact with the wet ground, then he even lifted to box into my vehicle for me. Well done, guys. Thank you. read more

As per the response from Staples on my below previous post, I called the President's office and received a refund. While I wish it hadn't taken the time and effort, I very much appreciate Staples reaching out to rectify the situation. read more

My daughter and I went to staples for assistance printing out large amount of files related to filing for unemployment. ADAM in the printing and marketing department was so prompt in assisting us as well as being extremely accommodating empathetic and efficient. Staples is fortunate to have such a nice employee who knows how to give great customer service. We also spoke with Derek on phone who was super informative and helpful! I can't thank them enough for making a tough situation a little easier. read more

The worst. Sent them an email request for program printing HOURS ago. They sent a confirmation, then when we get there to pick the programs up, not only have they not printed them, but they inform me that they can't have them done until the next day. No call to me when they received it in the first place that they couldn't do email submissions, nothing. NOTHING. Now I have no programs for my concert that starts in a little over an hour. Unbelievable. So unprofessional. read more

Used Staples print shop to print out some Dog Portraits I would be mailing to a client. When I received the print, there was a nice yellow streaky line across the middle and I asked her why it was there and if it could be removed. She stared at it, then said "No theres nothing I can do". Stupid me should have asked for a refund or never paid for them, but Im way too nice. The least she could have done was offer me a discount....nope, nothing, nada. She seemed annoyed I asked her the questions. I am a designer so I know how to remove the stripe....clean the printer belt....you're a print shop Im pretty sure you should know how to do that. They are obviously incompetent and have no clue what they are doing. Last prints I got their I ordered/uploaded online weren't even on the right paper type I ordered. I am so done with staples print shop.....THEY SUCK!!!!!!!! read more

Don't buy a computer here. The techs have no idea what they are doing. Each has a different story and a different idea of what I should do to get my computer(that they sold me 4 days ago) to work. read more

I just moved to Woburn and needed to fax some paper work on 1/18/14. The business services people had an aura of attitude about them, they were rude and short with me during my visit. I had to scan some files today (1/19/14, the next day) and I looked to see if there was another Staples nearby and there was one in Burlington so I went there today... The experience was night and day, my Burlington experience was nice, friendly, helpful, caring staff... I will never step foot in the Woburn Staples ever again and Burlington will be the only Staples for me and my business :). read more

Fax machine has got to be from when they first were made! Oldest and slowest model I have ever scene. One would think they would have a working functioning fax machine brand new seeing its 2019 and they sell office supplies!!! read more

I attempted to use office services at this Staples today again. What a mistake!!!! They don't have enough employees at this location, they constantly pretend to be busy and keep wasting their customers' time. They cannot accomplish the simplest job in less than 24 hours. Luckily there is Fedex Office just across the street, and I got the job that would have taken Staples 24 hours done in less than 5 minutes! Don't take your business to this location. They don't want it. The whole store and office area is deserted. No staff working, no staff helping customers, and the ones that show up eventually are completely unhelpful. To Staples manager at this location: where do you get these rude, lazy employees from? You personally are contributing to Staples going out of business everywhere. read more

I ordered a chair while in the store. I needed it shipped to my office assembled which the manager on duty assured me would happen well guess what, it didn't so I called and talked to another manager who insulted me and told me there is no way we could assemble the chair and deliver it to you (assuming I lied) I informed him that I am disabled and cannot assemble the chair .....he went on to say we don't even have a manager on at that time so I don't know what your talking about...after work I went into the staples once again only to be demeaned and insulted once again by a third manager. I said nothing except can you have the chair delivered to my office...he ripped the receipt out of my hand walked way across the opposite side of the store (as I mentioned I am handicap so it took me a while to get there) he handed me back the receipt and told me he could refund the assembly fee. I then asked well is the chair here, he said he will go check....came back and said its here but not assembled...I said well when can it be assembled. He said it can't because I refunded all of your money. I said you've got to be kidding me, I just want the chair, and he walked away from me. I did say that was going to contact corporate and he waved his arm to me and kept walking away. This post does not even deserve a 1 rating as it is the most negative, insulting, demeaning experience I have ever had. read more

Basic Staples. No employees to be seen on floor. Cashier was cheerful enough. Must be high from the extremely toxic plastic smell in the store. I was scared I'd develop lung cancer from the five minutes I was inside!! read more

I always go to the Print Center to print out various products. Shane and his other team members are so helpful and patient with me. Awesome service and great advice. read more

I am extremely offended by the way aI was treated at this staples. There were two men behind the glass in the printing/office area of the store. One man was communicative and personable, the other was extremely rude. Unfortunately, I dealt with the rude one for most of my time there. He walked up to me, asked me what I needed, told me to try sending the document I needed to be printed to an email address that was laminated to the counter, and then walked away without communicating anything else. He didn't tell me the next steps, what he was doing, how long it would take...he proceeded to sit in front of a computer working on another task for 25 minutes not saying a single word to me or looking my way. I was standing waiting, not knowing what I was waiting for. I understand that not everything happens immediately but as someone who has worked in customer facing jobs since I was 16, I also know the importance of communicating. Finally after about 20 minutes of waiting, the more personable gentleman brought over the SINGLE piece of paper I was waiting for that had apparently just been sitting in the printer the entire time I was waiting. The other guy, the first one i'd talked to never looked back or spoke to me again. I did nothing to provoke this rudeness and the only conclusion I have come to is that this was a guy who just looked at me and decided he didn't like me. He probably has an issue with women or something. Needless to say, even though the nicer employee apologized to me, I will not be returning to this location again. I will also be thinking twice before I use ANY office area at ANY staples for the forseeable future. read more

The staff here is always super helpful and always polite. I get really anxious using printers and faxes and they're always very polite and willing to work with me to get the job done. Thanks for being rad! read more

Thrilled with the printing services at this location! I had a last minute project that needed to be done and I made an error in my online order regarding pick-up time. When I showed up for my products, there weren't even started yet- my fault! The young woman working in the copy center could see the desperation in my face and immediately got to work on what I needed done. She certainly went above and beyond. I wish I caught her name so I could giver her a shout out... read more

Just had a great shredding experience at this location. Helpful employees easy access.

All I wanted was one photocopy of one piece of paper. I got a snotty remark before I had even completed my sentence about not wanting to put a .10 cent charge on my credit card. Peter also felt the need to read what I needed copied. Not to check it against the copy-he never-glanced at that-but just because he has no regard for privacy. Once again, the Woburn staff lived down to expectation. This was the final interaction. I've only gone to Staples when I had to but now I will go to Best Buy, OfficeMax, Office Depot and Target for computers and office supplies. Anywhere but Staples. And don't bother to contact the Staples home office. The indifference to customers filters down from the top. Jackie M. read more

************************************************************************************** If you have a bad experience, don't just vent here. Call Staples president's office at 800-338-0252. They will investigate it and also email you a gift check. *************************************************************************************** I wasted 3 trips to this store to buy a camera. First trip on 6/15/2014, a grumpy easy tech guy who claimed to be also the store manager would not make an effort to find the camera for me even though the inventory showed 6 of them in the store. He also tried to get me out of the store at 5:55pm so that he could close the store. If the Staples corporate people are reading this, you really have a big problem with employee quality!!!! So I called next day to complain to the store manager, he magically found the camera. So I made my second trip there, a dude named Sabastian was very happy with me probably because I complained about his fellow-easy tech "manager"-pretend-to-be. Not only was he not apologetic about the previous day. He was down right hostile. So I complained to Staples president's office. I hope they take measures against those unqualified employees. In the meantime, they also gave me a $25 gift check. So I made my third trip (definitely last too) to the store, and used it there. I could use it at any Staples store, but it was only fair to use it at the offending store. I also wanted to speak with the store manager in person. Predictably he was unapologetic too, and was not very happy to see either. What can you expect? We have a saying "the apple doesn't fall far from the tree"... If you have a bad experience, don't just vent here. Do what I do. Call Staples president's office at 800-338-0252. They will investigate it and also email you a gift check. Take this gift check and use it at this store. read more

Would be zero stars if I could, thanks to the manager- employees should get 4 stars (they were nice) I went to the Woburn Staples today with the anticipation of purchasing school supplies and organization items in advance of the Fall semester and my Staples rewards email included a 25% off Teacher Appreciation coupon for use 8/1-8/3. I purposefully delayed my purchase of these needed items because this offer would be available soon. Unfortunately, my interaction with the store manager at the register would result in this complaint and my future business transactions being handled elsewhere When I entered the store, the associates were busy stocking and organizing and were all friendly and helpful. The store itself had all merchandise I was looking for and more with the one exception of the remote presenter I was in the market for. I had approximately $75 worth of items in my cart when I approached the register and a friendly cashier looked up my rewards number and scanned all my items. He attempted to scan the Teacher Rewards coupon but when he did it came up as already used for $25 in nashua on 7/26. I had not used this coupon nor could I have since the coupon was not valid UNTIL AUGUST 1. The cashier told me that he summoned the manager who could override the problem. The manager arrived quickly (Bill or Rob- squirrely little man wearing an easy tech shirt) and immediately told me he could not override because I had used the coupon. I told him I had not and could not have used it- recall this coupon was not valid until August 1. He told me maybe someone hacked into my account, which I found ridiculous seeing as if someone had hacked into my account surely they would have used my stored credit card, not stolen my COUPON. Additionally, he told me "I will not override a coupon YOU (emphasis mine) already used" and that I would need to contact the rewards people. He was rude, arrogant, and all but accused me of trying to steal from them for trying to use my reward. I am appalled at the behavior of this manager and his insistence that I was trying to take advantage. I am an educated woman, an educator in higher education, and a former retail employee. I did not deserve his attitude. As a loyal Staples customer since I was a child, I am at the point where I will take my business to Target or Amazon to avoid going to this store ever again. This manager let me walk out without completing my purchase. His arrogance is the ONLY reason I walked out of this store. The story takes another twist. Upon my departure, I called the Burlington store and the customer service rep who answered told me they would be happy to honor my reward and that there was a known error with this coupon. A known error!! Not 5 minutes before, the manager treated me like a thief, but there was a known problem with the coupon. Ten minutes later, I arrived at the Burlington store, found only some of the storage items I initially wanted, the pencil cases were 50% cheaper, and the presenter I was looking for. Sadly, I couldn't find the things I needed and had found 30min before in Woburn. I was able to use my reward, but I am left with a very sore taste in my mouth after my interaction at the Woburn store. Staples management should be ashamed of themselves for allowing a manager to behave in such a manner and allow a customer to leave dissatisfied and insulted. read more

If you need help here FORGEDDABOUTIT! Can't ever find sales person and when I do they no little about product. Managers are knowledgable but rude and uncaring, And, the prices are high compared to Amazon. read more