Ordered an iTunes $50 gift card for my wife on December 19 amid countless advertisements across their site claiming that your gifts would still arrive by Christmas if you order up until the 21st. Apparently gift cards are an exclusion to their advertisements. My present for my Wife will be arriving on December 26th. I called and spent 1 hour and 57 minutes speaking to different Staples representatives, managers, and supervisors before finally getting to the highest person I could speak to. The whole time it actually sounded like I was inconveniencing them, or trying to make some type of profit off of them. A multi-million dollar company was treating this 50 dollar gift card as though it were a million dollar order. At one point, the I was even suggested to take a picture of an iTunes gift card and show this to my wife on Christmas, saying it was coming the next day. I asked her, "Is this something you would do with the most important person in your life, and she answered yes she would. In the end, Staples made no efforts to resolve the situation, and I am still going to be without a gift for my wife on Christmas. I can assure you, Staples will NOT be seeing a penny of my money ever again. Now I have to spend more money to buy something in time for Christmas and since gift cards are non refundable, I will be stuck spending double the amount. Never was a refund offered. It amazes me the time we live in, where a multi million dollar company treats the merchandise above the customer. Thank you Staples, and allow me to say goodbye to you as a customer. read more