Normally, I'd no sooner write a review for a UPS Store than for a McDonalds, because it's like…read morescreaming into the void (giant multinational corporations with commodified brick and mortar locations). HOWEVER, I recently needed a large piece of art shipped to me cross-country. I was hesitant to use UPS for pickup/packaging/delivery in my absence, but they were at least 40% less expensive than any of the SIX other companies I contacted. Additionally, they responded quickly every time I contacted them. I took a chance because, while this 40"x50" framed photo is valued at upwards of $5k, I won it auction for much less... so... if they damaged it... whatever. When it arrived (quickly, I might add), it was pristine. I've seen art packaged many different ways, and they prepared this piece with the care that a $5k work deserves, not the much lower stated value. I could have replaced the painting with a carton of eggs and won the 3rd grade egg drop challenge. And that's the story of how I was convinced to write an essay extolling the virtues of UPS Store #2651. Crazy world.

I was quoted $85 to pick up an auction item from Skinner Bonhams. When it was ready for shipping,…read morethey asked for $160. They eventually settled for $147. The item was nicely packaged, but I had the impression they might have gotten my business with a low ball offer, intending to increase the shipping price once the item was packaged. Not sure, perhaps it was an honest mistake.

I was in town for a meeting and sent a presentation up to this locale. It turned out perfectly…read more They were able to accommodate a tight turnaround, and Matt or Mark was able to give me directions back to my hotel to avoid the bumper-to-bumper traffic on 495. Although I was only here once, from my experience I can share with you my presentations were out together perfectly and quickly.

Very patient and efficient I wanted to ensure the package didn't get stolen by porch pirates and it…read morehad to get there the next day without any delays and he suggested something very clever to me which was shipped to the FedEx location near the recipient. I hadn't even thought of that.

Friendly staff, efficient service, neat and clean store, always open on time, good value for moneyread more

I use this place as my Amazon return and the people that work there are friendly , helpfully and I…read morenever have any problem with them . I would recommend them

There are not many options out there if you need to ship something large, bulky, fragile,…read moreunpackaged, etc. Your basic options: 1. Household movers: They don't want to deal with small shipments -- typically $5k minimum. 2. Traditional freight: Goods must be packaged/palletized and long wait times to drop off private shipments. 3. UPS/FedEx freight: Goods must be packaged/palletized and service is hugely expensive. 4. Traditional pack & ship stores: Typically don't want to touch anything over 75 lbs. 5. UShip: Buyer beware. Quality of service varies greatly person-to-person. Craters and Freighters slots neatly into the gap where you have something valuable to ship that's too difficult to package safely yourself. Examples: electronics, lab equipment, furniture, etc. C&F will pickup the shipment at your door, take it to their warehouse, build a custom crate for it, and arrange for it to be freighted to its destination. C&F is a chain but the locations appear to be independently operated and quality can vary quite a bit depending on local management. The Boston location (in Randolph, MA) is under new ownership as of 2013-2014. Previous management was a disaster and they were on the verge of losing my business. Fortunately, there is good news--the new crew is great! Shipments are going out as predicted, the guys doing pickups arrive when they promise, and so far all my shipments have arrived safely. There's still a bit of room for improvement -- a couple of recommendations for the team: 1. The estimating process is cumbersome and it can take 24-48 hours. There should be some quicker options to get a ballpark (say +/- 20%) estimate within minutes. 2. The service is still pricey, but as stated above, there are not a lot of good alternatives.

It took a full week to receive a shipping estimate from Craters and Freighters. I tried not once…read morebut multiple times to reach the representative who had provided me with the original quote, to ask him a few follow-up questions. Over the course of the next three weeks, I emailed them five times and called at least four times. No one answered my emails. No one returned my phone calls. No one even picked up the phone. Eventually I gave up and hired XPS Extreme Packing Solutions instead. Never have I encountered such an unprofessional company.

We need to get rid of the USPS completely and utterly. The amount of excuses I get for why they…read morecan't do things the way they used to do them anymore is pathetic! I can't get an estimate to ship an item even if I give a zip code and the weight of the item and the dimensions of the item. "You'll have to come in, ma'am, you'll have to come in." or "Go online." Just wow, I think Kramer was right, just get rid of the US Post Office. It's mostly junk mail they deliver anyways.

Every time I come to this post office I am met with some of the kindest people. I have lived many…read moreplaces, and I can't recall a post office where people are more friendly and helpful. I had a particularly stressful issue yesterday that involved password paperwork, and they immediately helped me and made me feel calm, and the package I sent out last night was already out for delivery this morning! They are so great!

Ok, simply put: FedEx vs. UPS. My FedEx packages arrive…read morepristine. ALL THE TIME. No damage. EVER. My UPS package always arrives looking like it's been through a meat grinder. And the drivers out of Framingham, Massachusetts... whether I'm at work or home, are the nicest people on the face of the Earth. FedEx... A+. UPS... F.

I went away Thursday thru Sunday When I got there I found I…read moreforgot my insulin and pump supplies. My ex-wife sent them to me overnight guaranteed 10:30am delivery. It was finally delivered 2:00pm. I asked for a rebate for the extra delivery charges for the 10:30am delivery. People that promised calls back never did. The promised refund never materialized. I will never use them again

Update: I had dropped off a package to return to Amazon. Usually I get a notification of a credit a…read morefew hours after being scanned in. A few days had passed since dropping off this box and the tracking number didn't reflect being picked up. I went down in person (a few times, thus being closed as mentioned previously) and inquired, and also mentioned about their "random hours". The guy got heated and said a employee just died of Covid and the recent loss of a family member, in regards of them being closed. Look, I get it. But when my box is M.I.A , last placed dropped off was with you, no sign on door except for "open" and the door is LOCKED. Put up a sign " Closed until XX due to recent family death". Annoying, but people will understand. As for my box, well they apparently had many waiting too go out. Took about 10 minutes to find it. Looking at the rear counter clutter, seems like they are struggling. Small biz's struggle in Spencer, but they're going to expedite it. Now I drop @ UPS box or go to Staples. Too bad, since they are conveniently close.

I was so confused on how to ship with FedEx. I stoped in and it was a breeze! The guy walked me…read morethrough the steps and my package was set to go out that day. Easy peasy.

Not a good experience, Overpriced. Gave us and estimate for 4 boxes to Ca for 770.00! Used a…read morelogistics co instead for 175.00 for shipping (without packing and pickup) Be careful, We will never use this operation again!!

DO NOT USE THIS SERVICE. From the very beginning to the end, Bob Resker was extremely…read moreunprofessional. After our first call, I followed up with an email correspondence as he had asked with the information necessary to ship my gaming pc from Westborough, MA to the Midwest. He did not respond for weeks on end, and upon calling him once more he indicated that he "did not think I was really serious about the job". Attached below are photos of my pc before and after the shipping process, after which he denied any responsibility for the damage and refused a refund, accused me of "trying to fleece him," and indicating that "we have no way of knowing what condition the internal components are in prior to shipping". My repairs will be upward of $800, on top of the $250 I paid for "specialized shipping." Specialized shipping my a**. I probably could have achieved the same result throwing it in a box myself and sending it through a postal service for half the price.

Hit or miss. Sometimes it takes forever because there's only one clueless person working, and other…read moretimes it moves quickly. Customer service also depends on who you get. The older woman there is always cranky, unfriendly, and seems as if she hates her job, She only bothers to help if the line is really long, and then she seems resentful. But I've found the younger workers are friendly and competent. I only go to this location if I'm already in the area though. If not, I drive to the Marlborough location so I don't have to chance getting slow and cranky workers.

Wow - I tried to return an Amazon package to this store the first time, and I was told they…read morecouldn't take it in its original box because I didn't wrap it, this was 3 days ago. Today I put in a 5" cubed box and sealed it up, there is NO shipping label on it, just the info from what the box originally contained, which was an oil filter grip and I was told it needs to be wrapped in its original packaging (which was a poly bubble wrap Amazon sleeve) and I was still told that UPS won't take it, and again I was told to buy an envelope to put it in - I think this store is making folks unnecessarily put return packages into a large brown mailer, just to sell mailers. So I called to complain to Amazon and they said just take it to Staples instead.. when I got there the guy said no problem and took it and I got the confirmation email in 2 seconds. Same package, no changes - he even said there should be no problem returning this package at that UPS store given how it's packaged but I think the clerk who took my order is a dud. Same clerk, an older lady, who could offer no other solution but to sell me a mailer to put my wrapped and sealed package into, so she could accept it. Unless there is a size limit for how small a box can be, and a 5 inch cube isn't that small, she just enjoys turning folks away OR selling mailing sleeves. Basically I've read the reviews of this store and I had sometimes good service and sometimes I've had to wait a long time for service but today, this store EARNED it's poor review. NOT RECOMMENDED.

Good post office. They have a self serve priority mail station that i take full advantage of during…read morethe holiday season. The employees are a regular mix of semi-disgruntled people and cheery people that don't look like they've been ground down by the USPS procedures and protocols and procedures just yet. Large PO box room with new key style boxes . Tough to get a smaller box at this PO - the population is pretty high and there are a lot of businesses too/ officeparks. It seems that the lines here are always long and purely because they don't move quite all that fast ever. Especially during the busiest time of year. You are better off doing the postage at home and dropping it here. If you are just doing envelopes, you can stay in your car and use one of the many boxes outside but they only have smaller slits for the envelope sizes, no packages.

Worst customer service ever. I was speaking with a postal attendant over the phone for a package I…read morehad sent. I was worried that the package I sent was not going to arrive today (8/25/2021), because the scheduled date and time kept changing from 8/24/2021 to today 8/25/2021 w/ time changing from 10am - 2pm, to 2:15pm, then stated delivery by 9pm. I adv. the PA I was concerned that my package was not going to be delivered because of the constant change in time deliver. PA was VERY hostile, argumentative and would always talk over me & it was nearly impossible for me to get a word. I asked what the next step would be if the package was not delivered. The PA insisted that it will be delivered today and would not give me an answer. He did not give me an answer because 1. He is arrogant hostile person, 2. He doesn't care about customers & 3. Didn't know the answer to my question, therefore he should have asked for assistance instead of assuming. from this: Expected Delivery on WEDNESDAY25 AUGUST2021by 9:00pm USPS Tracking Plus™ Available Status Out for Delivery, Expected Delivery by 9:00pm August 25, 2021 at 6:10 am WESTBOROUGH, MA 01581 to this: Your item arrived at the WESTBOROUGH, MA 01581 post office at 7:26 pm on August 25, 2021 and is ready for pickup. USPS Tracking Plus™ Available Status Available for Pickup August 25, 2021 at 7:26 pm WESTBOROUGH, MA 01581 Hey USPS, train your PA's better Customer Service etiquette. There is too much crap going on in the world right now because of Covid-19, your employees don't need to be adding to the pandemic.