Hit or miss. Sometimes it takes forever because there's only one clueless person working, and other…read moretimes it moves quickly. Customer service also depends on who you get. The older woman there is always cranky, unfriendly, and seems as if she hates her job, She only bothers to help if the line is really long, and then she seems resentful. But I've found the younger workers are friendly and competent. I only go to this location if I'm already in the area though. If not, I drive to the Marlborough location so I don't have to chance getting slow and cranky workers.

Wow - I tried to return an Amazon package to this store the first time, and I was told they…read morecouldn't take it in its original box because I didn't wrap it, this was 3 days ago. Today I put in a 5" cubed box and sealed it up, there is NO shipping label on it, just the info from what the box originally contained, which was an oil filter grip and I was told it needs to be wrapped in its original packaging (which was a poly bubble wrap Amazon sleeve) and I was still told that UPS won't take it, and again I was told to buy an envelope to put it in - I think this store is making folks unnecessarily put return packages into a large brown mailer, just to sell mailers. So I called to complain to Amazon and they said just take it to Staples instead.. when I got there the guy said no problem and took it and I got the confirmation email in 2 seconds. Same package, no changes - he even said there should be no problem returning this package at that UPS store given how it's packaged but I think the clerk who took my order is a dud. Same clerk, an older lady, who could offer no other solution but to sell me a mailer to put my wrapped and sealed package into, so she could accept it. Unless there is a size limit for how small a box can be, and a 5 inch cube isn't that small, she just enjoys turning folks away OR selling mailing sleeves. Basically I've read the reviews of this store and I had sometimes good service and sometimes I've had to wait a long time for service but today, this store EARNED it's poor review. NOT RECOMMENDED.

Very patient and efficient I wanted to ensure the package didn't get stolen by porch pirates and it…read morehad to get there the next day without any delays and he suggested something very clever to me which was shipped to the FedEx location near the recipient. I hadn't even thought of that.

Very friendly people there I delivered there today from veritiv any assistant manager was very nice…read morebest FedEx I've ever delivered to

DO NOT USE THIS SERVICE. From the very beginning to the end, Bob Resker was extremely…read moreunprofessional. After our first call, I followed up with an email correspondence as he had asked with the information necessary to ship my gaming pc from Westborough, MA to the Midwest. He did not respond for weeks on end, and upon calling him once more he indicated that he "did not think I was really serious about the job". Attached below are photos of my pc before and after the shipping process, after which he denied any responsibility for the damage and refused a refund, accused me of "trying to fleece him," and indicating that "we have no way of knowing what condition the internal components are in prior to shipping". My repairs will be upward of $800, on top of the $250 I paid for "specialized shipping." Specialized shipping my a**. I probably could have achieved the same result throwing it in a box myself and sending it through a postal service for half the price.

Not a good experience, Overpriced. Gave us and estimate for 4 boxes to Ca for 770.00! Used a…read morelogistics co instead for 175.00 for shipping (without packing and pickup) Be careful, We will never use this operation again!!

I really really really miss Patty!!! Sorry if I spelled it wrong... Patti? Anyway, I miss you!!!!!read more

This USED to be a great place to get copies made, ship packages, etc., etc. There was a clerk…read morenamed Pattie who worked there, & She was always "on top" of everything. Unfortunately for Me, Pattie retired, & this business evidently is now under new ownership & has REALLY gone DOWNHILL fast. I recently bought a couple of vintage auto parts on eBay. Sadly, they wouldn't fit, necessitating My returning them for a refund. eBay emailed Me a "QR code". When I saw "FedEx" listed as the carrier I needed to use to ship the parts back I cringed, since anything & everything remotely related to this pitiful "carrier" always seems to end up complicated, a huge hassle, & a gigantic nightmare. Having no other viable options at the moment, I grudgingly drove to the "Postal Center" so they could scan the QR code, print a label, & ship the package out for Me. Well, FedEx "came through" for Me once again, right on cue. The "clerk" on duty matter-of-factly informed Me that the Postal Center is "no longer scanning FedEx QR codes". I really thought She was kidding! They advertise themselves as a "full service center", are considered a FedEx drop-off location, & they can't/won't scan QR codes? Preposterous!!!!! A wasted trip, & in case this clerk hasn't noticed, gas prices (like FedEx rates), are in the stratosphere. She could care less. This "clerk" was about as useless as power windows in a submarine. No apologies, no recommendation(s) of what My options are, etc. I asked Her WHY they won't scan QR codes She informed Me that "We don't have the necessary equipment to scan QR codes". REALLY??? I suggested that it might be good business practice for Them to INVEST in a scanning machine, seeing that They're supposedly a "FedEx full-service location". DUH!!! That suggestion also fell on deaf ears. I informed Her that I was finished doing any business with "The Postal Center"...She could care less about this also. Quite the "attitude"! On My own, I searched the internet & quickly found that Walgreens in Millbury handles the shipping of FedEx packages. I called Them & when I told the clerk the story about The Postal Center not being able to scan FedEx QR codes, She too thought I was joking!!! She had never heard of anything so ridiculous! So, I drove to Millbury. She (Karen) was very nice & helpful (unlike the DUDS at The Postal Center!!) Within 3 minutes She had the QR code scanned, the shipping label affixed, & the package was on its way! Now THAT's the way to do business!!! So whatever You do, DON'T EVEN CONSIDER using The Postal Center for anything since They're as useless as FedEx, I'm spreading the word far & wide, with the hopes that this pitiful excuse for a "business" will go the route of "Spirit Airlines", along with FedEx, and cease to exist. We MISS YOU, Pattie!!!!

This store has true good customer service…read more I had a pleasant experience at the Westborough location when I needed some office supplies. Employees are resourceful and informative. I was able to get what I needed and for a great deal!

This review is for print services. Service here is amazing. Fast, accurate, high quality and…read moreaffordable. I have been printing a variety of pieces for a bridal shower and wedding and everything has been perfect. I upload, order and pay online and often it is ready within a couple of hours, sometimes less an hour! The team here is really friendly and helpful. Hats off to Staples! Yea.

Called for a cab from a restaurant. He said he would be there (downtown Westborough) in 15…read moreminutes. He arrived closer to 45 minutes later. I go out to the taxi. Immediately, in a slightly rude tone he said, "Just you?" Yup. Just me. As we were pulling out I asked him what the fair was for the three miles. (there was no meter and he knew where I was going from the conversation on the phone). $20. Maybe it's me, but I thought that was steep. I figured I then better ask if he took a credit card since all I had was $10 cash and my credit card. He said no credit cards since it was "only $20." He offered to take me to an ATM. Since I didn't have my ATM card, but primarily he was being a bit of an a**hole, I just said "thanks anyway." I unlocked the car and got out before we left the parking lot. Call a different company before you call this one.

Absolutely horrible. Please go out of business…read more Called for a cab - said it would be 15 minutes. Called back in 25 and got their voicemail three times. Hour later the dispatcher picks up and I tell him the cab never shows and I had to get my wife to wake up our two kids and come in the car to get me. He says have a nice day.

I was quoted $85 to pick up an auction item from Skinner Bonhams. When it was ready for shipping,…read morethey asked for $160. They eventually settled for $147. The item was nicely packaged, but I had the impression they might have gotten my business with a low ball offer, intending to increase the shipping price once the item was packaged. Not sure, perhaps it was an honest mistake.

Excellent store and the employees are great . The employees go the extra mile …read more I use this place many times for mailing out products , returns To day I was sending out special paperwork from a company and when I showed up the employee pointed out that it was fed x but still helped direct me to to the right place Thanks

This is a new facility that just opened on Nov. 1. It is climate controlled and so clean…read moreand bright! The lobby area has space for business office and a meeting room. I am storing my beautiful RV in their back parking area which is paved and well lit. I have only stored her in a covered heated garage in the past,so I am nervous about outside storage. Now that I am feeling more confident that I have this great storage spot. And December rent is free! The manager is very helpful and organized as well! I have seen plenty of storage places in the last 4 years, and this is definitely a winner!

I had to move my son from his College apartment in Amherst after graduating to his Job location in…read moreNewton and this location was perfectly located. We had to keep his stuff in storage for 3 months. The facility is outside of the City limits and easy to get to. Its a very quiet location and very large in size. Cost was reasonable, and much cheaper than the city competition. Has plenty of carts to move your stuff into an elevator. Has great pull-in garage area for unloading. Staff was very friendly and all transaction management is web based. A1 in my book.

I just wanted to give a HUGE shout out to National Glass in Westborough, MA....they took care of a…read morescreen for me this morning and went ABOVE AND BEYOND - thanks to Tim, Chris and Kyle for helping me with this, Admittedly I don't live far away from the store, but they came and GOT the screen --- kept my price super reasonable by fixing the one that was in there AND brought it back and installed it; I really appreciate it guys, you are the best! HIGHLY recommended to anyone who needs anything glass or screens in sliding doors!

Very good service, much better to fix the glass than to replace the whole window. Thank…read moreyou!!!!!!!!!!!!

I went there at noon on a Monday. 1 person working. I was about 20 minutes in line. I wanted to…read moreuse a usps priority envelope for regular mail, but because I used that envelope, I had to pay almost $11. I did the exact same thing a week before, and was charged less than $3. I tried to call customer service, but there's no way to talk to a person. I sent a message on messenger, and was told to call local post office. All the pkg. dwlivery services suck, but USPS is the worst by far.

This post office will apparently not do anything about a known person putting trash in my mailbox…read more I've had to put a lock on my mailbox and this is now what I have to deal with.