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    The UPS Store

    3.7 (15 reviews)
    Closed • 8:00 am - 6:30 pm
    Updated 1 month ago

    Services - The UPS Store

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    5 months ago

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    Local

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    2 years ago

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    Local

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    2 years ago

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    Local

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    5 years ago

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    7 years ago

    Helpful 1
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    7 years ago

    Helpful 1
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    6 years ago

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    Local

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    9 years ago

    Big, big improvement with the new ownership and the store looks great.

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    Local

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    8 years ago

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    7 years ago

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    12 years ago

    Helpful 5
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    10 years ago

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    Local

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    10 years ago

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    9 years ago

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    9 years ago

    I was visiting from out of town and stopped in here to ship a package. Very friendly staff and knowledgeable about my options. Thank you!

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “Not so in Boston, where I had the pleasure of working with the UPS Store 2651, run by partners Trisha and David.”

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (31 reviews)

    Hit or miss. Sometimes it takes forever because there's only one clueless person working, and other…read moretimes it moves quickly. Customer service also depends on who you get. The older woman there is always cranky, unfriendly, and seems as if she hates her job, She only bothers to help if the line is really long, and then she seems resentful. But I've found the younger workers are friendly and competent. I only go to this location if I'm already in the area though. If not, I drive to the Marlborough location so I don't have to chance getting slow and cranky workers.

    Wow - I tried to return an Amazon package to this store the first time, and I was told they…read morecouldn't take it in its original box because I didn't wrap it, this was 3 days ago. Today I put in a 5" cubed box and sealed it up, there is NO shipping label on it, just the info from what the box originally contained, which was an oil filter grip and I was told it needs to be wrapped in its original packaging (which was a poly bubble wrap Amazon sleeve) and I was still told that UPS won't take it, and again I was told to buy an envelope to put it in - I think this store is making folks unnecessarily put return packages into a large brown mailer, just to sell mailers. So I called to complain to Amazon and they said just take it to Staples instead.. when I got there the guy said no problem and took it and I got the confirmation email in 2 seconds. Same package, no changes - he even said there should be no problem returning this package at that UPS store given how it's packaged but I think the clerk who took my order is a dud. Same clerk, an older lady, who could offer no other solution but to sell me a mailer to put my wrapped and sealed package into, so she could accept it. Unless there is a size limit for how small a box can be, and a 5 inch cube isn't that small, she just enjoys turning folks away OR selling mailing sleeves. Basically I've read the reviews of this store and I had sometimes good service and sometimes I've had to wait a long time for service but today, this store EARNED it's poor review. NOT RECOMMENDED.

    US Post Office - Stamp is clearly there

    US Post Office

    (12 reviews)

    Good post office. They have a self serve priority mail station that i take full advantage of during…read morethe holiday season. The employees are a regular mix of semi-disgruntled people and cheery people that don't look like they've been ground down by the USPS procedures and protocols and procedures just yet. Large PO box room with new key style boxes . Tough to get a smaller box at this PO - the population is pretty high and there are a lot of businesses too/ officeparks. It seems that the lines here are always long and purely because they don't move quite all that fast ever. Especially during the busiest time of year. You are better off doing the postage at home and dropping it here. If you are just doing envelopes, you can stay in your car and use one of the many boxes outside but they only have smaller slits for the envelope sizes, no packages.

    Worst customer service ever. I was speaking with a postal attendant over the phone for a package I…read morehad sent. I was worried that the package I sent was not going to arrive today (8/25/2021), because the scheduled date and time kept changing from 8/24/2021 to today 8/25/2021 w/ time changing from 10am - 2pm, to 2:15pm, then stated delivery by 9pm. I adv. the PA I was concerned that my package was not going to be delivered because of the constant change in time deliver. PA was VERY hostile, argumentative and would always talk over me & it was nearly impossible for me to get a word. I asked what the next step would be if the package was not delivered. The PA insisted that it will be delivered today and would not give me an answer. He did not give me an answer because 1. He is arrogant hostile person, 2. He doesn't care about customers & 3. Didn't know the answer to my question, therefore he should have asked for assistance instead of assuming. from this: Expected Delivery on WEDNESDAY25 AUGUST2021by 9:00pm USPS Tracking Plus™ Available Status Out for Delivery, Expected Delivery by 9:00pm August 25, 2021 at 6:10 am WESTBOROUGH, MA 01581 to this: Your item arrived at the WESTBOROUGH, MA 01581 post office at 7:26 pm on August 25, 2021 and is ready for pickup. USPS Tracking Plus™ Available Status Available for Pickup August 25, 2021 at 7:26 pm WESTBOROUGH, MA 01581 Hey USPS, train your PA's better Customer Service etiquette. There is too much crap going on in the world right now because of Covid-19, your employees don't need to be adding to the pandemic.

    The UPS Store - shipping_centers - Updated October 2026

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