another busy Christmas is behind us all . now its time for the busy returns process . luckily we…read morehave three secret weapons at our finger tips Grace , john , Racheal to help us sort out our everyday shipping needs . it you have a question a need to fill they have an answer for you. so once again I would like to say thank you for all the passion and hard work all year long . john

Went in with an Amazon box to return UPS. Gentlemen working in the counter tried to sell me a roll…read moreof tape when I said I did not need a roll of tape, he offered to tape it for me for two dollars. I have tape at home and at my job I could've taped it for free. When he would not tape it for me, he said it was a family business, nice way to lose future customers. Good luck, sir.

Although my package was 45 minutes late (was supposed to be available for pickup at 6:30, didn't…read morecome back until nearly 7:30), the staff here was friendly and accommodating. I didn't feel too inconvenienced, and while waiting I was able to watch them interact with other customers, and I would definitely not mind coming back again! If you're using a GPS to find this location though, take care--mine brought me to the business just before this one, so keep driving past that and you'll see the FedEx sign!

FedEx delivered my package to a wrong address, so far didn't receive it ebay said tracking shows…read moredelivered didn't get refund, FedEx delivered wrong address I have to to pay for someone else get my Tiffany's, hope she can return to me that she shouldn't keep it , that night belongs to her . But all FedEx problems delivered yo a wrong address, poor service

Been coming to this location since 2010. The store is always bustling and the staff has always been…read moresolid. Kevin, who I saw on Saturday, was very busy and tried to be kind and accommodating to every customer. Stuff always arrives on time and they do an excellent job serving our community. Thanks fellas.

I have been going to this UPS store for over a decade and I have consistently gotten the best…read moreservice. Even one minute before closing time they are still helpful and patient! They are always accommodating to everyone and answer any and all questions. I wish other businesses were as customer focused as these folks! Kevin, the owner is always so kind and pleasant to deal with and has hired great colleagues who are also wonderful.

Without a doubt, the worst customer service on the planet. My freight delivery never showed after…read more5 missed scheduled appointments and 19 days of waiting for $3000 worth of fitness equipment. The depot manager, Joe, hung up on me after I asked him about why he lied to me about assurances my order would be delivered next day. These people just don't care about customer service or their jobs. The excuses were always the same i.e. "we loaded the pallet on to the wrong truck", or "the truck we loaded it on to didn't have a liftgate". And if you call the 1800 number for UPS Freight, you have to contend with mindless souls giving more excuses and reminders about checking tracking information online. I will be staying clear of this carrier at all costs next time. FedEx Freight have NEVER had any issues delivering to my address and always keep their appointments. I truly hope this facility goes out of business due to the lack of respect it shows it customers.

La peor agencia de envios que pueden elegir, te abren las cajas, te roban tus pertenecías y no te…read moredan la cara, sin importar calidad del producto. envié 5 cajas, 3 sacos de arroz y me entregaron las cajas por la mitad y sin arroz, las cajas maltratadas y pertenencias incompletas zapatos sin su par y tennis nuevos Nike y se los robaron. me cansé de llamar y visitar sus oficinas para que me dieran respuesta y mejor me bloquearon. Pero en la corte nos veremos las caras por ladronea.

Servicio pésimo!!! Envié una caja a familiares en RD y llegó destruida, y nadie se hizo responsable.read more

We contacted this company for there service well in advance of our function, confirmed and tried…read morecalling the day before our function, but got no answer. Anyway to make a long story short, we ended up with a no show.... contacted the corp. offices and they referred us to a competitor. Which worked out, but after the event we contacted the company in N.Reading and the owner told my 84 yr. old mother "nobody is perfect". DON'T count on this company to show up for you.... or to even be apologetic about not showing!

i will not recomend they service to no one, the have the must horrible costumer service that i have…read moreever see in my live!!! i'm a wedding planner for more then 10 years, i have seeing so many things but not like this, the ower of this company was so rude to me on the day before my wedding that i cry for hours, he sad i will take the trailer out and hang up on my face 3 times, i try to contact then for 3 weeks everything i have ask they did wrong, they left without hook up the water and the electricity, leaving for us to do, the all was just so bad that i have no words to say how bad it was. if you ever get they service you will get treat like nothing. besides that all horrible thing now he is holding my 500,00 secuty deposit, he is full of rudeness.

Amazing service from Brenda and her team. An angel from heaven. I'll rather come to this ups store…read more!!!

I love this store. The staff is lovely, patient and they have always gone out of their way to…read moreassist me.

Very responsive, professional and reliable service! This is not the first time that Boston Courier…read moreis saving my day. I strongly recommend this service

They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.

We chose this shipping store based on the recommendation of a local auction house in Beverly, MA…read morewhere we had recently won an auction lot. The auction company has used this store with much success in the past and many of it's customers items are shipped across the country upon completion of the auction. This UPS store was quick to contact me via phone and picked up the item timely and in short order shipped it to me via UPS. I received email updates from beginning to end including the much needed tracking number for my package. The packing was bullet proof and they took the time to make sure my treasure was packed properly and safely. it arrived when stated and I was very pleased with the service. I've had other shipping companies take 2-3 weeks to contact me after a big auction conclusion but these guys were fast and efficient and got the job done timely.

I've been a repeat customer at this UPS Store, regularly dropping off shipments for my business…read morewithout issue. Unfortunately, today's experience was different -- and deeply frustrating. I was returning FIOS equipment after canceling my cable service. Verizon had already charged me over $400 for not returning it on time and told me I'd get the money back once the equipment was scanned at any UPS location with a reference code added to the shipping label. I provided this code to the first employee, a young man, who insisted it wasn't necessary. I questioned him, but he was confident -- so I trusted him. After leaving the store, I immediately called Verizon, who confirmed the reference code was in fact necessary to avoid a long and complicated refund process. I went back inside, explained the situation to a different employee -- a young woman who seemed willing to help -- but she deferred to what appeared to be the store manager: a middle-aged woman who was instantly combative. I calmly explained the situation and the importance of correcting the label, but she cut me off, saying: "We can't help you -- it's final." Even when the original employee admitted I had given him the code, she doubled down, claiming Verizon's system had changed and it wasn't needed. I told her I had just spoken to Verizon and that without the code, I might not get my $480 back. Her response? "You need to leave the store. You're being disrespectful." I wasn't yelling. I wasn't being rude. I was exasperated -- and rightfully so -- but remained respectful. Meanwhile, she was condescending and dismissive from the moment I approached her. To make matters worse, I had witnessed her speaking rudely to another customer earlier -- and gave her the benefit of the doubt. Now I believe she is the problem. This experience was completely unacceptable, and it may very well cost me a significant amount of money. I won't be returning to this location, and I caution others to avoid it as well -- especially if you expect basic professionalism or competent customer service.