I have been going to this UPS store for over a decade and I have consistently gotten the best…read moreservice. Even one minute before closing time they are still helpful and patient! They are always accommodating to everyone and answer any and all questions. I wish other businesses were as customer focused as these folks! Kevin, the owner is always so kind and pleasant to deal with and has hired great colleagues who are also wonderful.

Always friendly and super efficient! The only thing is I…read morewish their parking area was larger.

Amazon return The guy with dark hair is terrible . I do t…read moreknow how he can work with customer he is angry and arrogant. I was finding my return code and I saw another customer behind me and I told her she can go first as I needed more tome. The guy said "I decide here the order" in a very bad manner . Then he was angry because I had too big boxes. Terrible.

The dark haired male employee got extremely mad at me because the outside door did not close…read moreautomatically behind me, so he was coming out of the nail salon shouting "THIS DOOR NEEDS TO BE CLOSED" not even the door to the UPS store so then he comes in the store and doesnt greet me or anything and just says "package on the scale" then hands me a receipt. Wont be going back there. That employee made it very uncomfortable. Its a shame the other employee the older gentleman is always very nice.

La peor agencia de envios que pueden elegir, te abren las cajas, te roban tus pertenecías y no te…read moredan la cara, sin importar calidad del producto. envié 5 cajas, 3 sacos de arroz y me entregaron las cajas por la mitad y sin arroz, las cajas maltratadas y pertenencias incompletas zapatos sin su par y tennis nuevos Nike y se los robaron. me cansé de llamar y visitar sus oficinas para que me dieran respuesta y mejor me bloquearon. Pero en la corte nos veremos las caras por ladronea.

Servicio pésimo!!! Envié una caja a familiares en RD y llegó destruida, y nadie se hizo responsable.read more

Royal Jewelers is a family run and operated luxury business since 1948. I had the immense pleasure…read moreto have visited their store in Andover and had a wonderful experience. During this unprecedented time of COVID-19, they were able to craft an environment that is both comfortable and personal. Associates wear face shields and masks, following CDC protocols for proper handling and sanitation. The associate I worked with was Dan. He was extremely helpful with my inquiry on timepieces. Attentive, patient, and knowledgeable, I was even more impressed that he took the time to help me on his day off ( since the associates are not commission based) to help me find/purchase a Grand Seiko. Royal Jewelers is the only authorized dealer of Grand Seiko watches( my personal favorite timepiece) in MA. I have had multiple experiences both online and in person at authorized dealers of Grand Seiko in NYC, Texas and Florida but never had the as thorough enjoyable of an experience as I had with Dan at Royal Jewelers. I would highly recommend him to anyone. I also had a brief opportunity to speak with one of the owners of the shop. He was friendly and pleasant to speak with. I was impressed with the care he has for his business. It is rare these days to find people who truly love what they do and at Royal Jewelers, you could tell that they care about the customer and the services they provide. I've purchased several timepieces before ( mainly Rolex and Omega) and Royal Jewelers is without a doubt the best luxury watch shopping experience I have had. If you are in the market for luxury watches, ask for Dan and he'll hook you up. You should visit Royal Jewelers.

Absolutely avoid this business. I cannot caution you strongly enough. Absolute incompetence verging…read moreon malpractice. They're just there to push metal and rocks with no genuine concern for the customer. My wife went to Royal Jewelers with her engagement ring and the ring marking the birth of our daughter. She's had them for 27 and 24 years, and she left with both rings destroyed and needing to be rebuilt from scratch. The rings were joined together and she wore them often, but this past time she wasn't able to easily remove them. She wanted them resized and expected they would remove them by cutting them, easing them off and then add a small section to make them larger. Instead, after they were cut, their senior "expert jeweler" went after them with two pairs of pliers like he was using the "Jaws of Life" and tore open a 1/2-inch gap in the ring putting sharp bends and scratches all around the ring, including hard bends in the settings and basically destroying the entire ring set. Now she's home in tears with her ring, absolutely ruined by this yahoo, and needing it to be rebuilt from scratch. To make their failure even more painful for us, the ring was originally made by a good friend of ours who has since passed away. He was an actual professional jeweler that I'm certain could have easily have managed this task. When I called to speak with this jeweler, I got a complete song and dance of "Well I had to be careful not to cut her finger with the sharp edges" and "I told her some of the set stones may come a little loose". Seriously? He should have told her "I'm going to open up your ring like a pinata and you will never wear it again." And the nonchalant attitude of not my problem "well these things can happen" I got from him on the phone was beyond the pale. He could have easily slipped a thin strip of stainless steel under the cut to protect her and eased the ring off. Or, he could have cut the ring on both the left and right side so it would come off in two pieces. This is a simple job that just needs some care and can be done in many ways. Royal could have done better with bolt cutters! So, I would say to any potential customer, Royal Jewelers may be suitable for retailing pre-manufactured items or working on costume jewelry, but for anything with sentimental or monetary value just stay away. And to Royal Jewelers, I just say this, if you cannot do a job right, then just say so and don't take the job.

Very disappointed in the work they did and when the piece broke they do not guarantee any work…read more They said I needed a new head for my diamond so I said to do it - well it came apart again after only a few months and now I would never use them again- Still don't guarantee the work even though I spent $300 in new repair.

they removed quality diamonds from bracelet and replaced them with garbage…read more have been going to them for thirty years. At first I was stunned then I felt violated and betrayed. Then I felt anger and finally I just felt disgusted. I can never retrieve my stones and have accepted that. life has a way of settling these wrongs and I know Karma is real .

I recently had an unfortunate customer service experience at the North Andover Staples. First, they…read morewere short-staffed, which I understand and waited patiently in line with the cashier alternated between Amazon and Staples customers. Once I approached the line to return a package, the cashier took three other customers before me, which was unfair. When I asked him about assisting me, he got an attitude and said he had to help those customers. His colleague rudely interrupted our conversation and said he had to help the paying customers first. Well, I was a paying customer, too. The cashier returned my package after which I promptly returned to the floor the merchandise I was going to purchase. Never again. Customer service here is the worst!

We went in to get posters for the funeral of our brother, who died unexpectedly at 27. Abeer in the…read moreprint shop was so kind and compassionate and helped us make sure the posters were exactly what we needed to honor our brother. We will be forever grateful for her help in such a difficult time. Thank you.

Postal employees in Andover are wonderful but it is impossible to get any information by phone. The…read morespeech recognition system goes to a main USPS number, which does not function. At all. Ever. Horrible for anyone who has a job, is handicapped, or is a caregiver.

I come in every now and again sometimes I get this very nice man who asks how my day is and is so…read morefriendly. Other days I come a there's a woman who yells at me every time I bring my packages to be sent out at the desk. She immediately told me there's a self service two times I've come in no hi just tells me not to come to the desk. Then laughs at me like I'm an idiot ... I personally prefer going to the desk instead of self service and that's okay ... SORRY YOUR JOB REQUIRES SCANNING SOME ONES PACKAGE AND HANDING THEM A RECEIPT. I keep coming here for the other very nice man but I DREAD coming in if she's there try to avoid her at all costs !!!

I had such a happy postal experience here today - yes, it's true! - that I tried to take the survey…read moreon the bottom of my receipt. Sadly, the survey did not work (um, hello Maritz Research People??!!) so I want to Yelp out to the little Shawsheen PO Branch: I have yelped a few PO's before.... one nice review in Washington DC, and the rest not-so-nice. This PO is very nice, and Michelle is great. I would hate to think that because this is one of those tucked-away locations (even though it is on the main road) this could be a location slated for closure, so if you live nearby, GO HERE!!!!! Really, when is the last time you had a nice postal experience????

Jim that works there on the weekends is absolutely miserable. After waiting in line for 15-20…read moreminutes while Jim yelled at a guy trying to ship a package I finally got my turn. I asked for a package that they were holding for me. He mocked me because I didn't know exactly what it was or how it was delivered, looked for 2 seconds and said they didn't have it. I had to go to my car and get the tracking number wait in line again, and what do you know. Jim is able to find it this time in the HUGE pile of 3 packages that were in the corner. Pound sand Jim!