I have been going to this UPS store for over a decade and I have consistently gotten the best service. Even one minute before closing time they are still helpful and patient! They are always accommodating to everyone and answer any and all questions. I wish other businesses were as customer focused as these folks! Kevin, the owner is always so kind and pleasant to deal with and has hired great colleagues who are also wonderful. read more

Been coming to this location since 2010. The store is always bustling and the staff has always been solid. Kevin, who I saw on Saturday, was very busy and tried to be kind and accommodating to every customer. Stuff always arrives on time and they do an excellent job serving our community. Thanks fellas. read more

Always friendly and super efficient! The only thing is I wish their parking area was larger. read more

package shipped April 3 to New Orleans sent to wrong state. still has not arrived April 29. "owner" now says he is not the owner and the real owner is handling it. do not use this location! read more

Amazing store & service! Only place we go;)) Thank you for always being so kind & efficient!! You guys rock-Kevin you hired the BEST of the BEST!! Susan read more

I needed help securely packaging up and shipping two printer cartridges to a reseller via UPS. I went to the UPS store on Bartlet Street in Andover, MA. Kevin could not have been more helpful. He had all the needed materials and handled my shipment quickly and seamlessly. If I could give him 10 stars I would. read more

Great store and AMAZING customer service! Kevin the owner is so nice, they go above and beyond! I recommend shipping your items from here, reliable, friendly, efficient. read more

I went to the UPS store twice recently. The first time I was struggling through the door and the manager swooped over grabbed my large unwieldy package and scanned it for shipping. I had to do absolutely nothing. I purchased some large boxes and he offered to put them in my car. The second time I brought those boxes back. I got the first one in. The manager and the 6PM UPS driver again swooped in. Then the driver came out to my car to grab the remaining boxes so they would make the 6 PM truck. He also took the box of the young woman ahead of me, so her package would also make the 6 PM pickup. My husband had told me to drop off at staples. I am so glad I ignored him. The UPS employees at this store couldn't have made it easier for me to ship several large (and heavy for me but not for them) packages. Highly recommend them. read more

I recently shipped a package to Canada. I was returning an item to an Etsy seller. I was charged a little over $40 for the shipping and left the store with my receipt. When I was tracking the package to make sure the seller received it back, I discovered that I owed $338 Canadian dollars in fees. No one explained anything to me about this when I dropped the package off. I told the clerk that it was a return. I have tried reaching out to them to have someone explain why this happened. I will not ship any more packages from this store. Very disappointed. read more

Helpful, efficient, friendly, reliable, knowledgeable staff, open on Sundays and easy to find parking.

The best UPS store around. All of the guys here are super nice and very helpful. I love that this store is also open every day of the week, which makes shipping items really easy especially for online sellers. This place is worth the extra drive instead of going to the North Andover location that has become miserable. read more

I had to return a lens I rented for my sister's wedding and didn't want to ship it out of CA since that means I would have to bring it on the plane with me, so I decided to come here to ship it out. First off, they are one of the few locations that are open later in the area and the lens arrived quickly and safely without damage. Service was fast and convenient and I was thrilled they had everything I needed to tape up my box and label it for shipment. read more

store is always on point. friendly staff. top notch place to send your packages. Owner is amazing and always attentive for any request or needs you may have. read more

This place is consistently excellent. I have used them in the past for shipping and was treated very well by a nice Asian man. Today I went to get a document notarized and while waiting in line I was disappointed to see an appointment was needed, according to a sign on the wall. Despite that, the man behind the counter was glad to take care of me and at the same time take care of people standing in line. He did the work of two people effortlessly and with a smile. I wish I knew his name to give him credit. We're lucky to have this resource in Andover. It's the best. read more

I live within walking distance from this store, obviously making it super convenient. Each and every time I visit it's always been a great experience. Excellent customer service I've been very grateful that they've been open during the COVID-19 pandemic. It appears that they are as busy as ever. The store is very clean and in compliance wearing masks and gloves. Recently I had to send a fax that took patience as it included several tries & pages. No worries - got it done, mailed in a fraction of what it would have taken me all while assisting other customers. Thank you again! read more

Joe & David are great! I own an e-commerce business and I used to rely on different carriers to ship my packages. After working with this location for the past year, I started shipping ALL my packages through them. Great customer service - regardless of how busy it is, they work quickly and are always in a great mood :) read more

An absolute nightmare. If I could leave zero stars, I would. I walked into this store with documents in hand, waited for the General Manager "Joseph" to finish with his customer and politely said "Hi, I need to get something notarized" as I was finishing my statement, he cut me off at the end and said, "Hello, how are you doing today?", I answered, "I'm doing good, thank you." Now because he kind of cut off my initial statement, I once again repeated myself, "I need to get something notarized.", to which his reply turned very snarky and a little aggressive, "Oh, I'm doing great, thank you for asking."... Now here I am, I have PTSD and extreme social anxiety, and a man who I am in a store alone with has become passive aggressive and his attitude turned nasty. I responded, "I am not required to ask about your day, I answered your question and let you know I came to have something notarized." He placed his notary things down and his exact response, "F*ck this, the notary isn't here." He turned extremely aggressive and into a true chauvinist, completely irate that I did not dare ask him how his day was. I am not obligated, I was not rude or disrespectful when I came in stating what service I was there for, I did not demand. His patriarchal response indicating that he was entitled to a full fledged conversation turned hostile. I left the store completely distraught, had a full on anxiety attack and cried, shaking for the next hour. Be better. This is the representation of this store. The GENERAL MANAGER treated a customer this way. I'm sure this review will receive a response stating the complete opposite, but I challenge the GM to post and review the video footage showing that my statements are fully accurate. Currently in contact with Corporate to have something to come of this. read more

Vincenzo was amazing. Made my Amazon return quick and easy. Thank you!

I drop off 10+ packages biweekly in this location. Not a single package has gone lost or received damaged. Great service, great people.

Thank you for always be so helpful, friendly and professional! Whether I'm just dropping off a return or need something packed and packaged to ship, the customer service and packing/shipping is always 5 Star! I will go out of my way or wait to send something rather than go to a different UPS store! read more

I have been a professional medium for 15 and a half years. I am very sensitive to all of the energy that surrounds us. As far as service goes; it was efficient and my package arrived safely at its destination. However, when I walked into the store I was ASSAULTED by the dark energy radiating from Kevin behind the counter and a stale malignant woman's energy that lingered in the building. read more

It's a joy dealing with a business such as this UPS Store. Every employee here always friendly, efficient and accommodating. I showed up with 5 items - bags and suitcases - that were poorly labelled and not secured. They took care of everything. I really can't say enough about this place. So long, Staples. read more

These People are amazing! They always go the extra mile to help You. This is what Customer Service should be like. A lot of companies should take lessons from these UPS Guys.. A valued Customer; Steve A. read more

Employees are very nice. They all are very friendly and helped me carry in a package. I walked out of there very quickly and thy did not waist anytime shipping my packages. I was a little worried that these stores were a scam as they weren't official ups locations but my packages got to their destination quicker than expected. I now bring all my shipping needs to them. Kevin is the best btw. read more

Kevin, James & Steve are awesome!!!! So friendly, funny and helpful. I'm sending my first child off to college several states away. We arrived with an unwrapped trunk and poorly packaged boxes. They went above and beyond to package everything for us and made the process smooth and easy. I would highly recommend this business read more

The best and most enthusiastic UPS service I have received. I highly recommend this store. I would go out of my way to ship here. The guys at the store went out their way to help me package my items; I could not speak well enough of the care and service I received. read more

The absolute best service ever! Helpful, knowledgeable, professional, and always willing to help with a solution. They have set the standard for quality service!! read more

Awesome place! We went in when they first opened to take advantage of their Notary service. We thought that by going in early that there would be less people, but unfortunately that was not the case but we had to close on a house and couldn't wait. Kevin (the owner) was so patient with us as he waited on other customers in between notarizing our documents. I have used this place several times and they are always kind and helpful even when rushed. read more

Never have I ever visited a UPS store that was as gentle and friendly as this location, here. Throughout this past holiday season, I was convinced that these UPS guys were working for the North Pole. I had never need to wait for more than 2 minutes in line. Each carrier and rep had a smile the entire way through with handling each of their customers. Each time I've had to send out a package, it was delivered with laughs and full of delight. This was a great experience, everyone should be taking notes! Cheers to a happy new year, UPS! read more

Very friendly and efficient staff. They are also open later than most UPS stores in the area. I shipped for next day delivery at 7pm, I beleive they are open until 8PM read more

Super friendly staff! Come here for all of my shipping needs

Such great service! They always come out of the store to help me with my packages since they know I usually have my kids in the car. Very friendly and helpful. read more

Friendly and helpful! I've shipped 10 packages through this store and have had an excellent experience every time. If you need to ship a package, look no further! These are the shipping folks you are looking for! read more

Awful, clerk, owner claimed needed an account number, without It he would not get paid. Told him I had shipped 6 or 7 packages from the Gloucester UPS shipping. My Amex info on the form. This rude individual needs some help! UPS should revoke his franchise! What an idiot!!!!! read more

Best service around. If they see you pull up, someone comes outside to help carry your package or they bring in your item and bring back out your drop-off receipt. This is especially useful when you have kids in the car! read more

Good experience at the store in Massachusetts. They boxed my package up and it made it home as promised.

Thanks Tom for your great customer service at this store. Even during your break you helped us by picking up our package curb side! You guys are awesome. read more

The Ups Store in Andover MA is the BEST. The customer service there is AWESOME. Kevin, Tom, James love to service you all day long. The second you walk in the door they are so happy to grab your package. If you get mail there, they love to stick their fingers in your box. It's the happiest place on Earth and AWESOME!!! read more

Been shipping multiple packages daily at this ups location for years now. Mind you that I use my preprinted labels and account. The boys are very nice and professional every time I come in. read more

My wife had a great experience with this store on Saturday that I am posting about. She had some Zappos packages to return and arrived just after closing. The guy there (didn't catch the name, but called himself the "Elf") offered to accept the packages anyway, even though the registers were all closed. The email acknowledgment was actually received by email before my wife returned home, so what was going to be a two-day delay and a return trip turned into a weekend chore gratefully ticked off her to-do list. read more