Robin at the post office/ passport area goes above and beyond! Between the knowledge energy and…read morecustomer service was awesome and made this process easy! Thank you!

I went to this location for the first time and the representative asked me for my id for a money…read moreorder transaction. I stood in line for quite some time and had to leave to go out to the car to grab my id. This is problematic because there is no documentation posted stating you need id for money order transactions. Discrimination at its finest. He asked no one else for id except for me.

Staff is always polite and helpful. I had to do a money order and I didn't understand the process,…read moreand the clerk explained everything twice and was very patient.

I went here again only to find this guy working here. He seems to be incompetent and not listen to…read morethe customers' detailed or even simple requests. My shipment was messed up and not delivered the way I wanted. He refused to fix it. I would suggest you go anywhere else, but here if you have a complex shipment or even a simple letter. I don't even know if this guy understands fluent English. He seems to be Spanish Hispanic. You may not get your mail delivered as requested.

They should shut down that branch and investigate the mail handlers. I filed a complaint last…read moreMonday about some very important mail that never arrived. They called from that branch saying the address was misspelled. I have proof from them, with the notification of that letter and the date it was supposed to arrive. They still haven't resolved the situation. I've sent emails and haven't received a response. They made the mistake and want the customer to be responsible. During those days, I even checked the trash and found mail from other neighbors. The mail handler is putting the letters in the wrong mailbox.

when my mailman isn't too busy talking the entire neighborhood we get our mail whether it's a…read morebeautiful Christmas card or a large enve marked DO NOT BEND Presidential photo enclosed from Republican National Committee is shoved in small mail slot makes you think it was intentional !

This US Post Office location is a two story granite building and was built in 1933…read more It was entered into the National Register of Historical Places in 2002. It still services as a fully operational Post Office with a facade of the past. It still retains original desks, wall murals, hundreds of brass post office boxes. amazing woodwork and so much more. This post office is over flowing with style and pizzazz. There is plenty of on street parking in front of the post office which is free of meters. The Postal Staff here are very polite courteous and willing to assist with all aspects of postage and shipping. I have always had great service here. I give the Willow Street Branch of the US Post Office a Solid 5 Stars.

Constantly losing my mail first a check that was not found and then letter from rmv lost now mail…read morefrom social security always seems to be important mail missing the worst post office in Lynn mass!!!!

Won't deliver packages, they default to leaving them at the post office for people to pick up…read moreinstead of driving less than a mile down the road to actually... I dunno... DELIVER PACKAGES... you know... THEIR JOB. Post office is always packed during their limited hours, so it adds at least a half hour to my day when I have to pick up. I'm sure it does for other residents, so thanks, NRPO, for wasting hours of our collective time by short cutting your job on a daily basis. Also, for over three years we've received wrong mail EVERY. SINGLE. WEEK. This isn't rocket science, for real. Super pain in the rear and incompetent.

I really wish the north reading USPS would stop holding my package hostage. Please do your job and…read morekeep this package moving! It's June 18!

I have visited this post office countless times over the years. Chris and her colleagues have…read morealways been polite, friendly and helpful. Today I went in with a small package. I had been running around all day, and because I wanted to include a card in the package I hadn't taped it up. A woman I had never seen before (short with short reddish hair) saw me using the Scotch tape (the only thing available.). She snottily said "that won't hold up" and when I asked her for a small piece of packing tape, (literally all I needed was 4 inches),she refused and offered to sell me some. I walked out. There are plenty of postal service locations around that wouldn't think of treating a customer that way, especially one who had given them so much business. Not kind. I could understand if I made a habit out of doing this, but that is not the case and I have taken hundreds of packages there. P.S. I took my little package to another location nearby where they were happy to tape it securely for me-no charge....

The women that works behind the counter is the most unfriendly, unhelpful, extremely slow person to…read morehave worked anywhere. The RMV is better! Despite efforts to be pleasant and kind to her, reciprocation has never been met. Save yourself from her and just go up to Salem St.

Ask for Bob and or Nancy they rock! Thanks for all your help with my many packages your patience…read morewas very much appreciated:)

Yesterday I went to this post office on Maple Street in Lynn to mail a computer monitor back to a…read morebusiness in Merrimac, Ma so I could send it certified. When I asked for help with packaging, I was basically told I had to do it myself and showed where the boxes were with the packaging materials. I told the gentleman that I did not know if it would fit. He didn't speak very good English and told me if it didn't fit I would have to go buy a bigger box and come back! He was also having trouble with the touch screen computer he was using with the woman in front of me. I waited 10 minutes and told him, "Fine, I'll go to UPS" and walked out! Absolutely no hospitality whatsoever! I will never send packages out from there ever again! My advice, Go to UPS in Swampscott where they met me at the door and couldn't do enough to help. I was in and out in less than 7 minutes! Thank you so much UPS!

The ladies here are extremely nice and helpful which is always refreshing. They seem to always be…read morefully stocked on all of their mailing products and gift tags and bags Etc. They have PO Boxes here, you can obtain money orders here, and the usually have really nice stamps and stay up to date with newly released stamps. It is a smaller post office and while there is a little side lot, its not supposed to be used for usps customer, it is for the adjacent building and the business/customers there. There is street parking across the street and down a little bit further, with a handicap spot right out front.

This is a great post office! It is the best around the area. Wei who works there is always…read moreincredibly efficient, helpful and friendly -- even during the holiday rush. I do wish they gave her a bit more help so that she could take a proper break once in a while. I appreciate having this great option nearby. Thanks Wei!

Just moved to the area. Went to this post office to pick up certified letter..woman with long wire…read morehair took my receipt and tossed it back with an attitude Worthy of dmv. Thanks for the welcome to our town.. Told me to go to the main office..