they refuse to answer the phone. how is it possible to get through to someone at the post office when you can't physically get there and your question is not related to any of the basic presented options to select on the phone. Seems intentional and very bad business to me. read more

got here at 4:50 and watched several people try to get in and the post office is closed!!! not cool! So many of us rush from work to make it by 5:00. Closing early is not fair! read more

yes, I'm reviewing a post office. I was only here because I had to mail a hard copy of my state taxes because I couldn't file them electronically because one specific small form about solar energy only existed in hard copy. Upon arrival there was a nice young woman who was new, who I assumed was in the part of her training that is the hazing part was personning the desk. She was not allowed to do anything but take packages that already had proper postage on them. She could not sell stamps, weigh anything, take new packages or unstampped letter, pretty much nothing but repeat that she couldn't do anything. So to me, I'd say, lock the door, closed til 1 or something like that as the regular clerk was on his lunch break, why punish this damn girl for about a half an hour said that they would be open again in a half hour. Why did you stay, Nyal are you a glutton for punishment. Well, I was taking lunch from work myself and figured I'd have to work later anyway because of the delay which may preclude me from returning to said post office. So I dusted off my copy of Kafka, stood there for 45 minutes, as people came and went, asked the same questions, go the same answer, at one point I just told a woman trying to mail boots to her daughter to just leave it with me and she did and I dutifully made sure those boots were off to Umass Amherst. Meanwhile there were two men chatting in the back very loudly, and seemingly as the elderly really started to get riled up and use language that I'm not really used to from seniors, slowly sauntered up, had a conversation with the young novice clerk just earning her bones from customer abuse and started to serve customers. It became so hilarious it stopped being infuriating, kudos USPS. read more

I mailed an extremely important letter containing a large cashier's check by registered mail with a return receipt which cost $153.00 to a address in Melrose. The carrier didn't fill out the return receipt properly at all. There was just an illegible scribble in the signature line, and nothing in the "received by (printed name) line". The date of delivery wasn't even written in and when they affixed the postal stamp they only included a sliver of the corner which doesn't show the date nor the post office it was mailed from. I needed this for a very important legal matter and now have no written proof of who signed for the letter or the date is was delivered. I tried all day to contact the delivery supervisor by their phone number (about 50 calls), and the line was constantly busy. I am a former Postmaster and there is no excuse for such lazy work especially when you consider the cost ! read more

I mailed a package yesterday to the UK. The postal worker was great, I had to fillout customs paperwork which he helped me with. I do not regularly send things overseas, and was totally unfamiliar with the process. He was patient an did his part efficiently, managing the 4 copy Customs forms & getting them where they needed to go. Very pleased! read more

A very unfriendly clerk attended to me last week (Wed December 9th). Seemed disgruntled about a work related thing, as right before she attended to me seemed to be complaining to a co-worker about something. She was just outright miserable. I had to ask for my receipt which she threw at me. Going home to enter the tracking number, my sensitive document package had been sent to a totally different place/ region. I just have to leave everything to fate, now. Sigh! read more

It's a Saturday, probably the busiest day of the week and there is only one postal clerk on at the window!? Is there a wonder why people choose to use other services like I should have done instead of waiting for 12 min in a long line The postal worker is at least pleasant and helpful. read more

Horrible customer srvice. I arrived at 4:45 with several boxes to ship international, as I was moving the next day. The extremely rude, lazy, shiftless employees refused to help me even though they were still open. So, at an extremely stressful time, don't expect the employees of the Melrose Post Office to get off their lazy asses and do their jobs! They are horrible human beings, basically. read more

One clerk is friendly and professional however the other lady is extremely rude and condescending when working with customers wether it be for a routine shipment or if someone has a question about shipment options. It doesn't matter if the patron is polite and friendly she is very clear to communicate how much she dislikes having to interact with people and goes out of her way to show how little she cares about helping people with their shipments or answering their questions. read more

SEVERELY UNDERSTAFFED! If you want to lose a few pounds burning calories while standing outside in the cold due to the line going out the front door this is the PO for you. And be sure to get here well before closing. I got here at 4:50 pm and parked myself at the back of the line outside and was told they weren't taking any more customers. They often only have 1 clerk working the desk. read more

The lady that worked there today was extremely rude and wouldn't help me also the line was out the door and i waited for 20 minutes this is ridiculous atleast be nice or get a new job read more

TLDR: Extremely poor customer service, appears to not have a manager, and a specific woman is intentionally mean to customers. I posted this review on google, I'm going to copy paste it into Yelp because I'm extremely pissed off with my service. I saw so many reviews about this same thing, but I felt like I should make another one. I've gone to this post office three times now for mishaps with my mail and questions, and two out of the three I've had a very rude encounter with one of the women there (the third time a different woman was working at the desk who was very kind and helpful). The first time I'd gone to the post office, the woman got very rude and said that she couldn't help me. She eye rolled when I told her that I was transgender as the reason that the first name on the package didn't match the name on my ID. This was not important to the reason I came there (because she mentioned that identification goes by last name instead of first), she just thought to bring it up to add to the string of mean comments. She continued to be rude even though I was trying to be as nice as I could up until I left. The second encounter, I'd lost a package that was supposedly delivered in Melrose (according to tracking) and when I mentioned that it was shipped with UPS (which goes through the USPS post office when delivered to melrose) all she did was raise her voice, interrupted me when I was explaining that it would involve this post office, then gave me a phone number that just redirected me to the UPS number that I said I had already called... UPS had told me to go to the post office for more help beforehand. By the way, I never found the package. I've seen her be rude to other kind people and she is one of the reasons I avoid this post office. An important note in this story is that I'm under the age of 18 (I'm 16), meaning she was doing all of these things to a person who clearly doesn't have a lot of experience with the US post system (which is even more obvious since I ask questions when I'm there). The fact that this has happened to multiple people with the same woman, enough for me to see in real life and even find so many negative yelp reviews about it, shows a lot. The point of her job is customer service and she does not do that. read more

There was one woman there who seemed like she didn't really like her job but my experience has been good. Once I bought stamps there and mailed a package to California. I absent mindedly left without the stamps. When I got home there was a voice mail message to come get the stamps. The postal WORKER remembered I mailed a package, found it and called my number from the phone book. How can you get better service! read more

I do not feel that it is good practice to ask customers to leave pre-labelled packages in an open bin. I asked 3 times for a receipt as my package had expensive contents inside, and the older woman working refused to give me a receipt; and had a rude tone of voice. I had been to two other USPS stores in the area earlier this week and I was not refused a receipt for my package! read more

The most fun aspect about mailing something from here is watching the jaws drop on customers' faces as they enter and see the long line snaking around the room. That is until you realize you've been standing in that line yourself. Thank God for smartphones to pass the time - or bring a book to read Woefully understaffed. A great reason to do your postage online if you can. The clerk was pleasant and helpful though. She just needs more help!! read more

Exceptional customer service at this location. Employees are friendly and considerate, knowledgeable and understanding! Lots of parking around the back, the store is very small but well stocked with supplies and stamp collections. Every time I've visited this location it's been an awesome experience! read more

I think it is a requirement that you must be a miserable woman over the age of 60 to work here. I went in politely asking a simple question about a very important package that was supposed to be delivered 2 days ago. The woman snapped at me and was extremely rude when all I did was ask her a question which she as an employee should be able to do. If you do not want to deal with people asking such questions, maybe reconsider your line of employment and be grateful that you make $50,000 a year working for the government while some people are still trying to pay off student loans and busting their butts in jobs that pay much less which they are overqualified for. read more

If you don't LOVE! this post office, then, obviously, you are someone who has never read a BOOK!