This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

new owners lots of staff no waiting nice uniforms owner helped with a billing problemread more

Honestly the worst customer service I've ever experienced shipping at fed ex. Between both…read morerepresentatives making no effort as I stood at the register they also knew their system was down and failed to tell anyone in line . Amika ( I believe that's the reps name - blonde hair and another woman made this the worst possible shipping and I ship multiple times a week DONT COME HERE

It's a new location for FedEx, as I even remember the smaller basement office down the Mount Auburn…read morestreet years ago. This location is much easier to find, and very spacious on the inside. Clear signage everywhere. You can find relatively straightforward pricing online, if you have your package information. Extra $8 if you require a delivery signature. Definitely a good alternative for shipping options at Harvard square.

To be honest, I had some initial reservations about shipping my Great Grandmother's Victorian china…read morecross country. But Tu did an excellent job and then some. According to my nephew, not only was everything bubble wrapped and double boxed, but styrofoam dividers also prevented movement and breakage. Really I couldn't have asked for more. And Tu was so easy to work with... even when I had to postpone the shipping date due to the recipient's travel plans. So if you have something fragile to ship, UPS at Porter Square is the way to go.

This review strictly concerns Tu Do at Store 1520. I'd like to highly praise this gentleman because…read morehe advocated for me when I needed him most. My package was lost and it was extremely important to both myself and the receiving party that it be delivered within a certain time frame-it's why I purchased the soonest delivery option. I called Tu and he was able to initiate an investigation and have it recovered in a timely manner--and then even have it delivered the very next day. While it was past the original promise date/time, it was not too late before the absolute and ultimate deadline. He queued my refund promptly and I am so grateful he was there for me every step of the way, from when I first walked into the store down to resolving an issue and helping me out to the very end.

Ordered holiday cards here and they came out great…read more Witnessed some weird vibes where I was waiting with a UPS return already boxed up and then someone else somehow got to go before me even though they still had to box and tape their item. Someone came over from a different part of the store to specifically help this person out and there was some weird flirting going on between the two of them. The employee left without helping me. Awkward.

I feel so bad I forgot this nice lady's name Her and another…read moreassociate that we're working on October 14, 2025 between 11 and 12 o'clock. Being a luddite- I avoid doing anything that makes me have to use a computer if I can. But when I do, it is very stressful. This woman was so kind and so patient and helped the process so much. Her and the associate that assisted me at the end were so kind and so patient and truly unbelievable. There was also a customer there with a really cool shirt on. It's really nice when customer service is good nowadays. They made a very stressful situation quite easy for me and I am grateful. I recommend this Staples highly as a result.

We'll, we got part of the order, by driving around truck to truck on the BU campus. But no one can…read moretell us where the rest of the order is. The customer service lines, both email and phone, still do not respond.

Incredibly helpful and understanding with a number of last minute requests that I had. The staff…read morewere friendly, professional, and went out of their way to help me even when I had made a mistake. I highly recommend them as a service for students looking to store their belongings for the summer.

Frankly a very bizarre experience... I'm a huge fan of the post office, but unfortunately, this…read morebranch needs to turn it's attention to management and employee training. They were absolutely understaffed, and the one employee at the window was not prompt and both prone to chatting but also struggled to answer questions. I heard him tell the customer before me that priority mail could not be shipped overseas because the USPS was a US government office and wouldn't send mail to other countries -- THAT IS NOT TRUE. I have sent priority mail abroad and received it abroad. Shocking to see such a lack of knowledge and incorrect information being shared. Eventually, I gave up and used the self kiosk station. I love love love the USPS, and it was so disheartening and frustrating to see this service and incorrect knowledge applied. Please, please, address staff training at this location.

When I have to work on Saturdays, I sometimes drop off packages at the Wellesley Hills post office…read more The man that helps me always has a smile on his face and take my packages. There is parking on the street as well as n a public lot. Sometimes I have trouble parking but the service is worth the effort.

I had the best experience at this store yesterday. I was having some issues printing a card and…read moregetting the color right, and the staff were incredibly helpful and patient! They recommended foldable cardstock (which I was not even aware of) and print test copies so I could get the color right.

super unhelpful staff. Manager Scott seems to know v little about the app / account numbers...very…read moreuninterested in helping anyone. dont bother coming here - go to UPS

I had a good experience here overall. They have sturdy moving or shipping boxes on sale. The person…read morewho helped me was kind, and cut my box down to size when I didn't use all of it, so I wouldn't be charged extra. The one thing I wish I had known before was that business accounts can't be used at stores, which are franchise locations. I had already packed my box before I realized. The person was nice about it, and checked if the account could be used a number of times. He pointed out that I had to go to a center if I wanted to use the account, and that the stores were franchises, and blocked the use of accounts. That was helpful to know for the future.

I run a small business and while I ship most of my orders through USPS, occasionally UPS offers…read morebetter rates for large packages, so I make drop offs here on a regular basis. I was really glad to learn that they sell packing peanuts, because sometimes I run out and need to grab supplies at the last minute. Well, the last time I asked for packing peanuts, the employee told me that they no longer sell them and this was a company wide policy change. Turns out that was a lie: He just didn't feel like going in the back and making up the bags for me. I couldn't find anything on the UPS website regarding this policy change, so I asked another staff member the next time I was at the store, and that person confirmed that I can absolutely still buy packing peanuts there. All I can say is that if UPS doesn't want to take my money for supplies, that is just fine. I go to U-Haul or Staples now if I need supplies in a hurry. I just drop my pre-paid packages off at this store as necessary and will not buy anything else or seek additional services. I'm still leaving 3 stars because everyone else I've encountered at this store was courteous and helpful.

Amazing service from start to end. Very professional, organized and quick. Would definitely…read morerecommend them.

Our move with Exela went very smoothly. The guys on the crew were experienced, efficient, and…read moreprofessional at all times. The sleeper sofa and our large bed frame were expertly disassembled and reassembled in our new place. This moving company offered a lower-priced estimate than a couple of the other companies we consulted. We would definitely utilize their services again.

Incredible service. I need to ship some valuable items internationally and they made it a breezeread more

This a 2 person team who truly care about your shipment…read more When I needed to get a fragile art work to the west coast they could not have been more helpful with their concerns and their expertise packing. It arrived safely for my son's 50th birthday. If there were 10 stars I would give them to Global Pack Ship. Elaine N.