Overall, I recommend the service here it's always top-notch. However, I plan to take this up with…read morethe annex in South Boston regarding an employee that works there. She is an employee of the USPS Winter Hill branch Somerville and is extremely belligerent, loud crass, rude, and argumentative however, that is only one individual, overall a great post office

Train wreck. Whenever I receive an email or msg regarding a priority delivery it rarerely comes the…read moreday the alert states. As usual I was expecting a package on 1/31 per their garbage website. It never occurred. No updates. One would assUme that it would be here on 2/1 as the garbage websitE states. No dleivery. Their website is designed to put you into a loop and provide you nothing. One of the may reason to mmmm use them except for real snail mail that ends up in recycle bin. Great job as usual.

It's rare to have a great experience at the post office, but I was just mailing a fragile tea set…read moreto a friend in another state and none of the boxes they had would fit well, but Michael suggested cutting down one box and reforming it to fit the tea set. It worked like a charm! He was super friendly and helpful, and ended up saving me loads of money on the shipping. Five stars!

Five stars for a Post Office?…read more Yes. Do they mess things up? Sure. Are they highly efficient for what they do? Absolutely. Most of my experiences in Post Offices involve huge lines and dawdling employees. The folks here seem to actually want to get through the line quickly. Whenever I come to ship something out they're helpful, friendly, and if treated with respect give it back in return. (Though I'd imagine they wouldn't hesitate to put the smack down if you step up. This is East Cambridge after all) The hours are a bit wonky but they open early enough (7:30) that I have plenty of time to stop in before work to pick up packages/stamps/whatever. In this neighborhood I think USPS is the best shipping option. Apparently in a past life East Cambridge was a bit shady so UPS/FEDEX refuse to leave packages at the door. This means a trip out to Somerville ($45 cab ride) or several days in rerouting (UPS sends it through Rhode Island, natch) to get your package. But the Post Office will hold it for you in the convenient office. Works for me! Sadly it seems like the Postal Service is slowly dying. I know many people could care less but it's a part of our history and really, you get a lot for your 42 cents. Until such time they will get my business.

The mail I send does not reach its destination. I mail birthday cards, Christmas cards, Valentines…read morecards. They don't arrive. I call the Somerville post office. They don't answer. I think I will call the Attorney General or escalate to Consumer Affairs. This is unacceptable.

The lady here kept talking about how much she hated her job, as well as voiced her political…read moreopinion really loudly. Everyone in line could hear her. I was not here to argue with her, there is a time and place to discuss politics. I felt quite uncomfortable. I took 15 min to send a package overseas. Some people left the line because they became impatient. When I asked her what the cheapest shipping option was, she said "I don't know". She refused to tell me the different shipping options, and picked one that was rather pricey. I asked if she knew when the package would arrive, and once again, she said "we don't know anything about overseas packages". Surely, after paying so much for shipping, there would be tracking included. There is a UPS store a 10 min walk away. You might want to consider going there, or going to a different USPS location.

They lost my package and were not the slightest bit helpful in trying to locate it.read more

3 packages delivered a week ago still havent found yet , no card in my po box nothing- ..read more

This US post office is actually pretty good regardless of my three star rating…read more There are two female clerks that are amazing they do a great job. Kudos ladies.! The post office itself is pretty decent. Has mailboxes always fully supplied with paper goods and envelopes and packaging. The two downfalls of this place that they only have two clerks at a time they should open three maybe even full windows sometimes . This is a very busy post office and a lot of people are doing passport work are they're at the counter for 20 minutes because they have 18 packages to mail. When there's only four or five people in front of you you still wait 15 minutes sometimes a half hour depending on what's going on at the two occupied windows. As I said, the two female clerks are fabulous, but they can only handle so much work. The second downfall is parking you either have to pay so you don't get a ticket if the parking police come around they have two spots out front that say 15 minute parking, but I haven't got one in probably six months. You either have to take a chance on a ticket or you have to go to a whole process of getting a half hour or an hour ticket just to drop off your mail or get a money order or mail something out I think the post office deserves to have at least 20 spots available for the public.

They refuse to actually deliver certified mail she will walk all the way up to your door and just…read moreturn around. I tried to do what they had told me to do before and that was sign it and put it back in the mailbox and uhhh they still refuse. This girl specifically told me she put it back in the mailbox because I put this on it

I cannot understand how a package can get lost when in possession of The United States Post Office…read moreCentral Square location otherwise USPS Mattapan facility. Professionalism is not represented thru out the USPS. especially lost mail. Go figure, shame!

This past week my passport got lost in the mail.. sort of.. it didn't arrive on time. A staff…read moremember, by the name of Sitarah Clark, at the Cambridge, Central Square location was without a doubt so giving, kind, helpful, and worked tirelessly to find my package and to keep me informed on its status. I honestly don't know if I ever had better customer service in my life. Incredible experience, that made it easy to accept the circumstance, and to be mindful on what matters most in this crazy world. Like great human relationships!

Going to the post office is hit or miss when it comes to customer service. You'll either encounter…read morea nice person behind the counter or an arrogant person behind the counter. At the Forest St location in Medford, I didn't have much of a problem from the previous times I've gone here except with what happened the last time I went here. The most recent time I went here, it was my turn in line and when I brought something up to the counter to get mailed, the woman behind the counter responded in a rudely manner to me because I guess I apparently didn't prepare it correctly to get it sent out for delivery according to her. Instead of giving me an attitude over the mistake I had made, she could have been a lot more helpful and professional with fixing the problem. I ended up just walking out and leaving without mailing what I needed to get mailed and went somewhere else to get it mailed because I didn't want to deal with her no more after how she treated me. I get that it's stressful working for the post office and I can understand that postal workers deal with a lot of disrespectful and impolite customers all the time, but since postal workers are government employees, it's like they have an excuse to be unpleasant with anyone because they have high job security.

Dropped off a package on a Tuesday afternoon. There was no one in line. One window was open. The…read morefriendly USPS associate greeted me and took care of my package in under a minute. Thank you!

I had a very good experience. Yes, the line can be a bit slow moving, but that's because there were…read moreonly two employees. They were very sweet and courteous to everyone.

There have been three clerks at the front for some months now. They are wonderfully friendly and…read morehelpful, treating everyone with respect and good humor. The short-term parking in front of the building is also a big help.

Awful. Rude and inefficient. Last 2 times I've been there, I have had one clerk decline to process…read morean international mailing (according to the other worker, he "doesn't know how") and today, another clerk would not process a document as a letter, insisting that it was a package and wanting to charge me over $20. Completely inept and so rude.

Why are the people who work here so rude? The place was empty, so I guess other people avoid this…read moreplace and drive 20 minutes to the Belmont P.O. like I do to avoid these argumentative jerks. I made the mistake of going here recently and, yup, they're still awful.

Probably the worst, slowest and rudest post office worker to exist. Could not tell me the cost of a…read morestamp

Disgrace. Women who works there is useless. No help, lazy, won't even tape your package up. Go to a…read moredifferent one. Laziest person I've ever seen