Incredible service. I need to ship some valuable items internationally and they made it a breezeread more

This a 2 person team who truly care about your shipment…read more When I needed to get a fragile art work to the west coast they could not have been more helpful with their concerns and their expertise packing. It arrived safely for my son's 50th birthday. If there were 10 stars I would give them to Global Pack Ship. Elaine N.

I work for a school and every year for at least 16 or so years we have used Acme Bookbinding Co. to…read morerebind damaged books. Students are so tough on their books!! Every year when we receive the rebound books back I am ALWAYS amazed at how wonderful they look. Also, they have even gotten better over time with technology. The books always return in pristine condition.

Without question this was the absolute worst customer service experience I've had with any company…read morein any industry. I can't comment on the quality of their work as I was never able to even get a simple a price quote for a book binding service. Here is a quick summary of my experience with the company: November 25th - I sent a detailed email to Manny, who is listed as the 'customer service' contact, in which the project I needed done was described. I specifically asked if this was something ACME Bookbinding could do? No response back, not even a simple 'No' we don't handle projects like this. Okay. December 16th - After letting a couple of weeks pass, I decide to PERSONALLY go into the ACME office since I live only a few miles away. I thought that maybe my email just got lost or forgotten. Not a big deal since I live close and it would be better to speak in detail (in person) about what I wanted done. I met with Manny, who seemed a genuinely good guy, and went over what I was looking to do. We talked about cover, page layout and printing options. After about 20 minutes he said great, I have everything I need regarding the project, I'll have a price quote emailed out to you in a day or two. I never received any email. December 23rd - I made a follow-up phone call to Manny and left a voicemail. I basically just reconfirmed my email address to ensure he hadn't written it down incorrectly and reminded him that it had been a week and still no price quote had been sent. No response or call back. December 30th - I made another follow-up call to Manny and actually got him on the line! Even though I was losing patience at this point, I remained extremely polite saying that 'I know you guys are probably crazy busy with the holidays, and my project is small, but I just haven't received the price quote we spoke about'. He seemed somewhat apologetic and said 'I can definitely get that to you later today'. Great! Finally making some progress. Well it turned out not so great because again no price quote was ever emailed. January 6th - I made another follow-up call. I was told by the secretary that Manny was not available to take a call. I told her I would try back again. January 9th - At this point I basically knew that this project was never going to get done by ACME and I had just wasted a lot of time with this place. I made one last call to Manny and again got a secretary who said, oh he is just going into a meeting. I could almost visualize in my mind Manny standing there shaking his head and saying 'Oh no not this guy again! There is no way I'm taking that call'. I left a voicemail basically saying how I was failing to understand why I couldn't get a simple communication back from the company. And guess what happened next? No response back. So in summary, over the span of seven weeks I sent two emails (never a response), I made one 20 minute personal visit to the office in which I met with Manny, I had one follow-up phone conversation Manny and I left three voicemails (which never received acknowledgement or a call back). And still I couldn't get a simple price quote. Pretty amazing!! At the end of the day, I'm most annoyed by the fact that this company had zero regard for my time. Absolutely zero regard. Honestly, it's okay if you don't want my business (which I was expecting to cost anywhere from $500-$1000), but why wouldn't that just be communicated to me from the very beginning? A simple, 'No we don't handle that kind of work' at the start would have sufficed. Instead, I waste time and energy thinking that ACME is going to handle this project (I had a personal meeting and follow-up phone call with Manny going over the project in detail!!!!) and then there is no follow thru week after week after week. It was absolutely infuriating. I would say if you have a small retail project don't even bother checking with these guys. They obviously don't care about that type of business and you'll likely waste your time believing they do (cause they won't tell you!)

Service Requested: Printing, Returns…read more Quality: Sometimes they are understaffed (i.e. on Saturdays), but the team is accommodating and kind. For example, I needed to do a printing on Saturday (1 sheet lol) and the email I got said "pick up 5pm". I thought 1 sheet would take way faster than that, so I went at 10am during opening hours. The man working there said even though I was in the que, he got it printed right away for me. They are also fast with their returns. Great value for their service(s) provided. Also this plaza (Station Landing) is great.

Most useless human in the planet. Came at opening to print a couple pages urgently, asked the guy…read moreto help. He tells me to use the self service machine, which I then struggled w for 10 minutes, and again I asked if I could just email him the file. He said wait a few minutes for it to come then try the machine again. You're literally the only other person in the store, you see I'm in a rush and struggling. You're standing around in your phone. Instead maybe just help. Ridiculous bc I have an account and our business spends a lot of money here. Come here with extra time to spare only.

A store that is now focused on Office and Tech needs, is closed today "because their wifi is down…read moreand they need to wait for another employee to come in in 3 hours(not an exaggeration, they said the employee would be in at 1, its currently 10am, opening)to fix it". So number 1 you're telling me that your stores don't properly utilize the technology they sell and number 2, that your employees have no understanding of simple tech troubleshooting, number 3 you're paying people to sit there and be useless, overall great management.

I will travel all the way to Assembly Road Staples to do my Amazon returns. More than helpful make…read moreme feel comfortable!!!

Extremely easy and smooth experience for me to have an online return shipped back (return label…read moreprepaid by seller for me). I didn't have any proper packaging aside from old Amazon boxes and was ready to have to buy a roll of packing tape but they happily let me use their jumbo packing tape roll and I was on my way soon after.

This review is dedicated to Jameelah. She went out of her way to help in a tremendous amount when…read morethe store was closing down and easily navigated us through the process of shipping boxes. Just great service.

Had a great experience shipping a sensitive package here. The workers helped me find the correct…read moreparcel type to pack my shipment and quickly got me on my way. I appreciate that they include the tracking number so you can ensure delivery. Cost seemed appropriate, but I think the website doesn't have all the options available in store (from the website, I was under the impression my shipment would be $40, and it only turned out to be $15).

Since package theft is continuing to trend upward, having a personal mail-box on The Hill has…read morebecome essential. We love this store, the staff and their services. We so appreciate you. Happy New Year!

I had the best experience at this store yesterday. I was having some issues printing a card and…read moregetting the color right, and the staff were incredibly helpful and patient! They recommended foldable cardstock (which I was not even aware of) and print test copies so I could get the color right.

super unhelpful staff. Manager Scott seems to know v little about the app / account numbers...very…read moreuninterested in helping anyone. dont bother coming here - go to UPS

Quick and easy, staff friendly. Really easy also had parking. In and out in less that 10 minsread more

I had a good experience here overall. They have sturdy moving or shipping boxes on sale. The person…read morewho helped me was kind, and cut my box down to size when I didn't use all of it, so I wouldn't be charged extra. The one thing I wish I had known before was that business accounts can't be used at stores, which are franchise locations. I had already packed my box before I realized. The person was nice about it, and checked if the account could be used a number of times. He pointed out that I had to go to a center if I wanted to use the account, and that the stores were franchises, and blocked the use of accounts. That was helpful to know for the future.