Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

I can understand why this PO has such low reviews ... based on my first experiences at this…read morelocation a year ago ... which were slow and unfriendly memories. However, recentlyyyyy I've been to this location twice, and it's been a really pleasant experience ... even with it being around the holidays. Both times, I've had "Anan" (I think that's his name ... so sorry if it's not.), and THIS MAN DESERVES A RAISE!!! Not only is he assertive and efficient, he's also really friendly and ... happy with everyone. Not characteristics you often see from PO employees ... sadly. Both times, I've come in with 10+ packages to mail out, and both times, he's helped me with a smile on his face and with friendly conversation. Such a relief ... since honestly ... I got anxious having to take so many packages to be mailed. Didn't know if I would be met with visible annoyance and a rude attitude, but ... pleasantly and surprisingly, I was not. He brightened my day both days. Regarding "value" or this place ... it's a PO. Do I think prices are higher than they were before? Sure. Is there anything that can be done about it? I don't think so. Just glad that we still have mail delivery.

USPS delivery claims can't be trusted. My delivery of live plants was delayed because of Friday…read moresnow, that's okay...rescheduled for the next day, Saturday, in which the office building (Brighton) is open until 6pm. There I am waiting in my office, then shortly before 2pm the status is updated to 'next business day' because of the lie 'that a delivery was attempted but bldg was closed'. This building with couple dentist offices has people coming in and out all afternoon. Why was there no attempted delivery slip left? Isn't the real truth the carrier just wanted to work a half day and go home?!

After reading some of the other reviews I was dreading coming here to drop off a package and to…read moresend out my jacket for a replacement again. The parking garage/lot is fairly small and looks like it's connected to an office park. I arrived around 7PM so the store was relatively quiet. I was worried that the staffed hours were over, since on the website this place is listed as open 24 hrs! There were two people at the packaging center and one of them was very helpful in helping me select the right size envelop and attaching the label to send out my jacket and other package!

" Beyond Horrific Experience Today" The fed ex-worker…read moreDestiny should be called uneducated nightmare. My experience at this location was beyond horrific . I had to put a one star; in order; to be able to produce this review. This experience goes down in the books . To one ;of the worst business experiences ; I have had ; while conducting business. My boss called me today on a Sunday at about 4:45pm . Stating ; he was dropping off; some documents for me to fed ex . The amount of documents was about 14 to 15 . The fed-ex location closes at 6:00 pm; it was already 4:45pm . I thought to go get some fed ex; envelopes; to just put them in ; the envelopes ;when my boss arrived ; then just run over to fed ex ; because I live so close. I went for this as a strategy; because; It was so close to closing. I live close; to this particular location . There is a sales associate here; that is Afro American; that always has an attitude problem or chip on her shoulder while providing service . I am also of African American decent as well as Hispanic . I am of a mixed race. I know all too well ; if anything is ever said about this behavior she will turn it into a race thing . I just want to go in and out of this location and conduct business. So I approach this woman very cautiously; always; to not activate the chip on her shoulder . Today when I asked for envelopes ;she said with an attitude and chip on her shoulder "no "; with the biggest attitude. That the limit; is five. That she had no more envelopes. When I could clearly see over 1,000 envelopes behind the counter. She also started laughing and making comments to another coworker destiny that was working today . I felt intimidated and ganged up upon. Only because I had asked for extra envelopes; it was such; uneducated nonsense that made no sense ; their behavior . I was just asking for fed-ex envelopes. Then of course ; they; said I was being a racist; because I question something they said . I said how can I be a racist ;when I am of the same race as you . These women were very difficult, unfriendly and rude people; to deal with. I am paying for a service . Yet they are getting paid; to act like this; to a customer. I felt so sad. It had to turn into this because; I had asked for some fed ex envelopes to conduct business. I still can't believe this childish uneducated behavior by these women . Then when I questioned it ; they call me of the same race as them ; a racist . I called the fed ex customer service hotline and left a message; with the manager on duty today for the store manager . I hope this is dealt with correctly because this behavior is unacceptable. I mean I know these people might not be happy with their employment or a personal situation however they should not bring these problems into their place of employment. I am just an America citizen trying to conduct business.

Had to come here because the staples nearest to me had no printers working!! Waltham!!!Walked in…read moreprinter area was clean. Machines were up working the people working there were very helpful. Left with the job done highly recommend this staples thank you guys!!

So I was standing in line behind this woman waiting to be helped. The gentleman behind the desk…read moreasked the woman not in the line standing off to the left if she needed help. Before asking us and we were in line about 10 minutes. Why the preference is beyond me. Needless to say they got their passport photos done before we did despite being here 1st. That's weird, that's suspicious. To make matters worse the whole time we stood in line no one asked us if we needed anything at all. Thanks Roberto, wish you treated us as nicely as the woman ahead of us where you told her she's lucky she got you. You were pretty smitten with a certain demographic. Give all your customers the same level of respect. You even treated the Hispanic woman ahead of us getting balloons with a condescending attitude. I walked out, after taking someone else ahead of us. They gril kept asking to get the photo retake and they kept doing it. No tact

We'll, we got part of the order, by driving around truck to truck on the BU campus. But no one can…read moretell us where the rest of the order is. The customer service lines, both email and phone, still do not respond.

Incredibly helpful and understanding with a number of last minute requests that I had. The staff…read morewere friendly, professional, and went out of their way to help me even when I had made a mistake. I highly recommend them as a service for students looking to store their belongings for the summer.

Walked 20 minutes in the cold and rain to be met with a sign saying "no power, we can't accept any…read morepackages" despite the internet stating that they're open. That's time I'll never get back. Maybe call them before you go because they don't care enough to update their hours online.

There's been two separate times I show up during the posted business hours (posted online and on…read morethe door) and they are closed. Very inconvenient

Very friendly folks here! Understaffed so there was a bit of a line, but doing the best with what…read morethey've got.

1 am extremely frustrated with the Boston University Pack-Store-Ship program…read more It is completely impossible to get in touch with anyone regarding my items. I have tried calling their hotline, leaving voicemails, and sending multiple emails, but I have received absolutely no response. It is incredibly stressful to have your personal belongings held by a company that goes completely radio silent when you need help or confirmation. Terrible customer service and a total lack of communication. Avoid this program if you want peace of mind.

Rude female African was the only employee. Took her over 30 minutes to print a piece of cardstock.read more

i am here at 10:27am on a tuesday & they are completely closed, supposed to be open at 8am. there…read moreare others here waiting too? someone is visibly inside & ignoring us. what the hell? why bother posting hours if you're not gonna honor them? i have an emergency package to send for work & had to take a $20 uber here. unacceptable. lazy workers.

I wanted to take a moment to acknowledge Chris at #5711 location. I just left from this store…read morelocation for a return, and Chris was extremely patient, professional, and kind throughout the entire process. He took his time to help, answered questions calmly, and never made me feel rushed or uncomfortable. Customer service like that really stands out, especially during what could have been a stressful interaction. Chris represented the store very well, and I truly appreciated his attitude and willingness to assist. Please make sure he receives the recognition he deserves for providing such excellent service. Thank you, Veronica

I came to this UPS store to return something from Amazon. The Amazon app let me pick specific…read morelocations to return my merchandise. It specifically says no box or label needed. Just bring it and let them scan the QR code and you're set. I went to this UPS store location in Watertown this morning and it was not a good experience at all. I should've known, as it has never been a good experience in the past. The older lady there that helped me was surprised that I showed up with just the product (which was in the box - just not an amazon box). She had to check with her manager (older gentleman)...who came over with a tape measure and was like "we can only ship items less than 16". The box was about 17" and he made it seem like he was doing me a favor by accepting it. The lady proceeded to scan my QR code and was like "I'll have to mail it like this (without putting it in another box) and I hope you get your refund from Amazon. We are not responsible. This can get lost or stolen". I asked if she could at least tape the opening to make the package more secure, since she wasn't willing to put it in another box...she said no and reiterated several more times "I hope you get your refund etc". Whatever. Returning something shouldn't be this hard, especially when Amazon pointed me here with those specific instructions. There is clearly a disconnect. This UPS store is not about helping customers. Everything felt like they were doing me a favor, ugh! I would not go here again. I'd gladly put the item back in a box and go to USPS or something instead. I wouldn't have gone here in the first place had the app offered the Wholefoods return option - always a good experience there!

They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.

Very responsive, professional and reliable service! This is not the first time that Boston Courier…read moreis saving my day. I strongly recommend this service