I've used this store on and off for many years…read more Tom is the best! Honest, fair businessman who goes out of his way to help you! Other staff are great, too!

Tom never ceases to amaze me with his efficiency, calmness, control of multiple requests and…read morecustomers, and his upbeat nature. Recently, I needed to send photos of some x-rays. He climbed up on his counter, taped them to the ceiling light, and took the pictures. It was way beyond the call of duty! One always leaves there smiling. Thank you, Tom!

" Staff is friendly but it's expensive" So the staff is…read morefriendly but the computers are expensive; well everything is . So this place gets you out of a bind . Like for example I ; needed to type and print something. Mt printer at home was out . I was better off waiting until my new printer was set up . Anyhow I spend about $50 typing and printing a one page document. Parking is in the back so that's not an issue . They have an ample parking lot .

I was massively impressed with the high level of customer service received from my visit to FedEx…read moretoday. I arrived nervous because it was the first time I was shipping internationally and with high valued items. Harvey was so friendly and genuinely interested in helping me with my shipment. He asked important questions so that he could offer the best guidance, he double checked everything because he genuinely cared about making sure my item got to its destination, and his sense of humor made me feel at ease. It's fair to say that I've never received this same level of service at competitor print and ship centers. As odd as it sounds, I'm now looking forward to utilizing FedEx more often for my personal shipments.

-1 star for the hour I waited in line here on a weekday late morning, with only one person (!!)…read moreavailable at the counter. -1 for the self-help kiosk with the busted QR scanner. I had two packages with prepaid labels that I just needed to drop off and get the receipt with a tracking number, which is exactly what the kiosk could've accomplished if it was in working order. -1 for the completely lackadaisical service. Fine if you're in the area and need to drop something off but be sure to budget a substantial wait regardless of what time you go. I shudder to think of this place during peak holiday season.

Absolutely unacceptable. I have never seen such ignorance in my life. I went to mail an important…read morepackage and they were closed from 2 to 3 for lunch. I waited patiently until almost 315. The guy pictured comes out walking just about as slow as a person could walk with several people in line. Very, very slowly, he opens things back up. I didn't think it would be possible for somebody to walk this slow. He truly did not give a rats ass about the customer This is pure lazy government employees absolutely disgusting This man will never amount to anything because he clearly did not care and purposely went extra slow when he saw I was starting to get impatient. He was so rude that I was afraid to leave my package that he would deliberately damage it or make sure it didn't get to its destination. This man should be fired.

Very kind and good quality Employees go out of their way to…read morehelp you. Efficient and personable people

Terrible customer service. In August 2024, I delivered four pieces of furniture to this store for…read morepacking and shipping. Three arrived fine, but one, a floor lamp, arrived broken in two pieces. Since then, I've made more than a dozen attempts to get compensation, including several visits to the store, phone calls to the UPS complaint numbers, and emails. I have an official "claim number" from UPS, but the only substantive response is a verbal reply from the store manager that they weren't able to provide any compensation for the loss.

I have benefited from receiving Staples Tech Support in Needham for many years, as an at-home…read moreconsultant with a laptop. Just yesterday I was having problems with my laptop not charging. Brian and another tech tested the cord with other devices and it was working fine. It seemed as though they were going to have to send it back for factory repair. Russell saved the day by working his magic on hardware settings and fixed the problem. Russell has been my go to tech for 8 years. He's the BEST!

I came here to print some pictures and the whole process took me less than 5 minutes. Printing from…read moreyour email is a self-service process so you email your file to the staples printer inbox, then a code/QR code is sent your phone within a minute, and then you take that code/QR code and scan it to the printer you're using in the store. From there, you select the file(s) you want printed and you can preview your work before clicking print. It tells you the estimated cost and gives you a solid preview of what's about to get printed, before you click print. Also, I do have a printer at home but I like coming here when I'm printing things that I want to show a high contrast of colors, or if there's a picture or logo on the paper since the ink quality is really nice compared to what prints at home.

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

This review isn't so much for this store itself, or the staff, but UPS in general, as far as the…read morepricing structure for boxes. The owner/manager of this location is very polite and helpful. As far as shipping goes, the service is good and their pricing is very equitable. However, the reason I went here was to purchase some shipping supplies, tape, bubble wrap, and in particular a shipping box. I needed a box approximately 24-25" L x 26" W x 18" tall. The price for this box? $26.00. When I questioned this, the manager said, that, yea, UPS prices for boxes were very high. I purchased the other items, but I bought the same box at a U-Haul store for $7.95. Why does UPS have their stores price-gouging people on the price of cardboard boxes? I have no idea. I just know that I will never buy them from a UPS Store. Shipping - Five Stars Box prices - One Star Staff - Five Stars

The UPS staff are friendly and knowledgeable. They can help you with your shipping, copying,…read moreprinting, and shredding needs, to name a few services they provide. I have had a personal mailbox there for years, which keeps my mail and packages safe, as I travel a lot and am not home to secure these items. Give John and his staff a try, JR

I generally prefer to use UPS, but avoid this franchise/location. The space is small and crowded…read morewith limited options, and I don't find the owner/manager, particularly thoughtful. The USPS is only a couple blocks farther and is a spacious and well run office. Around the corner is a similar large well run FedEx office.

Rude female African was the only employee. Took her over 30 minutes to print a piece of cardstock.read more

i am here at 10:27am on a tuesday & they are completely closed, supposed to be open at 8am. there…read moreare others here waiting too? someone is visibly inside & ignoring us. what the hell? why bother posting hours if you're not gonna honor them? i have an emergency package to send for work & had to take a $20 uber here. unacceptable. lazy workers.

Had to ship Intl. and I had a couple of complications. John help me incredibly well. He problem…read moresolved and found my solution quickly. So I could ship and the package would arrive on time the next day. Very good customer service at least from my experience with John. Thank you.

Left a package ithe box in from one night around 6:00 p.m. They never checked the box and I had to…read morego there the next morning to retrieve the package and make other arrangements. There is no number that gets you to speaking to any one at this location. The AI rep is possibley the worst ever. Go UPS. They do not maintian the remote boxes in their area so pick up timEs cannot be relied upon. GO UPS.

Picked up a parcel that was shipped here and they were remarkably fast and attentive. The staff…read moremember saw that I was carrying USPS mail and offered to mail it for me! You don't really get "above and beyond" in terms of customer service these days, so I appreciated their efforts.

People who work here are super slow and passive aggressive when asking basic questions about…read morepricing. For shipping safe yourself $$ and go to USPS down the street. Employee couldn't tell me why there was an $8 surcharge on $9 shipping.