I've used this store on and off for many years. Tom is the best! Honest, fair businessman who goes out of his way to help you! Other staff are great, too! read more

Tom never ceases to amaze me with his efficiency, calmness, control of multiple requests and customers, and his upbeat nature. Recently, I needed to send photos of some x-rays. He climbed up on his counter, taped them to the ceiling light, and took the pictures. It was way beyond the call of duty! One always leaves there smiling. Thank you, Tom! read more

Amazing resource for Newton. Friendly. Efficient. No one would leave without getting the best service. I have been going here for years. Haven't been to the PO in many years. read more

Everyone here is so helpful at this location. Tom went out of his way to make sure we got our newborn's passport photo just right. Cannot recommend enough! read more

Tom is the best. He's fast, friendly, offers helpful shipping suggestions, and always makes e eye visit there super efficient. He's been my one and only place to pack, ship, print, shred, and return Amazon items (easy self print and drop!) for 15 years. I'll never go anywhere else! read more

wow! this is what customer service looks like! tom and his son turned a stressful activity into an easy and enjoyable experience. i had to ship 6 large boxes from boston to los angeles and was so worried about the whole process. the team helped calm my nerves and we got through the process in a matter of minutes. i would rate them 10 stars if possible! keep up the excellent work. read more

Tom is truly the most caring, dedicated, compassionate and professional individual. He spent an incredible amount of time helping me with a very challenging situation with Verizon. He went beyond the call of duty and did not need to. I cannot express my gratitude enough and honestly, I will drive miles and miles just to only use this UPS location. Thank you Tom. Eva read more

Tom is always super helpful and goes out of his way to make it as easy for his customers as possible. He is the epitome of excellent customer service. I moved out of the area and wish we had someone like Tom running our local store. Thank you Tom!!! read more

I can't thank Tom and his staff enough for their compassion and professionalism. I was under time pressure to receive a fax and they went above and beyond to help me. I'm grateful for their support and look forward to going to their store for years to come. read more

We use the UPS store in Newtonville on Walnut Street all the time. We actually love going there, both for the great services they have and mainly because of the guy that usually is working there during the weekdays. He us supoer friendly, attentive, and always nonplussed. No matter how many people are in the srtore, he immediately engages with each new comer and is cheerful and helpful. The guy is a superstar (and, no...I do not know him or even his name :-) read more

This is hands down the best UPS store I have been to. Tom was incredibly helpful and the printing process was super smooth. My top recommendation for any printing needs! read more

I sent an email to the store to ask them to print a document for me. Last time I had to print something, I couldn't get my crappy phone to upload the document to their kiosk and I have a high stakes presentation today. When I showed up at 8:15AM, they had the document waiting for me, stapled, and Tom wished me luck on my presentation. It was the kindest gesture. read more

Tom was the best person ever! He helped me so much to get my package delivered on time and was willing to have multiple phone calls with me as well as reach out to the delivery driver, which he had to do through a third party. He REALLY went the extra mile and saved my butt. Can't compliment him and his work enough!! read more

You don't necessarily expect a lot when you go to a UPS store, and this one is already unique in that it offers notary public services on the weekend (so that you don't have to be gouged by private notaries), and so we have been grateful simply for that availability. Today we returned to start the paperwork for filing a name change petition for my transgender son, a process that has been a long time in coming for everyone in the family. Not only was Tom sensitive to the emotional situation, but he carefully corrected our paperwork so it things wouldn't go wrong down the line, treated us with the utmost respect, and in the end refused to take payment for his services, in support of our son. When customer service brings you to tears because of humanity, you know you've got an amazing business. read more

Terrific location right in the middle of Newtonville, I have brought packages in a few times over the last few months and it is so quick and easy. I was there when they opened on December 24th after deciding not to go away for Christmas after all, Tom was friendly and speedy with my packages as well as those from another woman who was waiting. read more

The reviews are whole stories, and reading them you wonder how this magical place can be for real. Once you are there, for your mailing or passport needs or notary business, all seemingly unpleasant chores, you realize that every one of these reviews is truthful, and you rush home to write one yourself hoping to thank Tom in your small way. read more

Tom at the UPS store in Newtonville is just outstanding, so calm and totally on top of many things and customers at once. He took care of my needs completely without adding charges despite my only bringing one of the two boxes I needed. Thanks for your help! read more

Just want to thank the staff working here at walnut st location.. I stopped into return a few items on Tuesday afternoon & they were awesome.. helpful, friendly , informative to say the least & I was in & out of there.. superb service. Thank you read more

I didn't know I could love a UPS store. But I love this one. Tom and his team are machines (in a good way). Knowledgeable and efficient. How he keeps it all straight if a mystery, but they are amazing. read more

Your company did an outstanding job of packing my auction items (antiques) resulting in their safe arrival on the opposite side of the Country. Please express my gratitude to your employees for their exemplary performance! read more

Excellent professional service! Every transaction whether small or large is treated with great respect and care. Tom is a specially efficient and helpful. read more

This is the best UPS store I've ever been to. Tom went above and beyond to help me with a DIY project I was working on for my 3 year old. I left the store smiling because of how kind, generous and helpful Tom is. Every experience at a store should be like this. read more

Excellent service. Cannot say enough good things about this UPS. Highly recommend. They helped me ship a golf club and made it a seamless process. read more

If anyone wants to ever study how to do customer service I suggest spending a little time with Tom and his team. We've been going through the process of getting Canadian passport photos which seems like a simple thing but the process and specifications are different for Canada. After the Canadian government rejected our photos because we made a mistake in how we labelled them we had to go back. Tom was helpful as ever, but his internet was down because of construction in a building next to him so he wasn't bale to get the specs right. But we soldiered on, took the photos and I sent them off UPS to Canada (not cheap). Imagine my shock and delight when I received a note from Tom a few hours later that he double-checked the photos when he got his internet back and realized he got a measurement off. So he reprinted the photos, stamped and dated them as per Canadian guidelines and sent a second UPS package to Canada free of charge (again, not cheap) I spent about 30 minutes in that store between the 2 passport experiences and I shouldn't have been surprised Tom did this. With every customer interaction he brings diligence and attention to detail. By correcting an error that was not his he put me, the customer first and because of it, he has a customer for life! Go there for all your small business and personal needs and you won't be disappointed. read more

Tom made my experience so wonderful. He was extremely helpful when dropping off packages and so helpful too. He was busy but still made time to help me! read more

The store owner contacted me shortly after I posted this negative review. After several emails back and forth, we came to a mutually agreeable resolution. He apologized profusely and offered compensation that was more than generous. He also indicated the store would use much stronger packaging for rolled artwork in the future. I should have updated my review much earlier. read more

Seems a little crazy to Yelp a UPS Store, but stick with me because this is the best UPS Store in the entire country. Nay, world. I started a small business several years a go, and Tom and his team have stuck by me throughout the whole process. I almost think of Tom as a coworker because without him, my company wouldn't be where it is today. He has personally helped me load / unload hundreds of pounds of inventory per week, has stayed open late and opened early to receive shipments, given me advice on my business and helped us grow to what we are today. Truthfully, I could just as easily have my shipments picked up by my UPS driver, but I don't think I will anytime soon. Very grateful this UPS store is in my neighborhood. I have my options of USPS, FedEx, and UPS and I've tried them all, but Tom's Team's customer service is lightyears ahead of the competition. Once cloning is OK'd by the White House, I'd suggest replacing every UPS Store manager with a Tom. Great Attitude, Great Work Ethic, and a shining beacon of a good guy. read more

I don't really use UPS as much as I do USPS but this location, their staffs are really friendly. They move quickly too. I've only been here a few times to ship things. My visits had always been pleasant. read more

The staff here is always so pleasant. They truly care. I once had to return a package internationally and they gave advice that saved us lots of money... and it didn't even benefit them! You can drop off your amazon packages, rent a mailbox, and drop off your mail here. read more

I always get the best service at this location from the Manager Tom. He is professional, efficient, knowledgeable, patient and dare I even say overqualified. I recently had an issue with something I was sending that I called about and even as I could hear multiple customers needing help in the background he stayed with me, offered multiple possible solutions, even went as far to go back and watch the video of when I dropped the package off to be able to find it in the system and give me the info I needed. A great customer service experience!! read more

Amazing service! Very professional and fast, Tom is a real asset to the business. It's hard to find people who are willing to go extra mile to help to resolve a problem this days. The best customer care you can wish for.Highly recommended! read more

Best Customer service ever, from Tom and his team. Went many times recently for my passport pictures, Amazon returns, Print pick up.... every time you go there you will see Tom with smily face.. never seen him irritated as other UPS location staff. Keep it up Tom. read more

Tom welcomes everyone into the store with a smile and warm greeting. Yesterday I brought my son to the Newtonville UPS store to print a document in color. Tom was so helpful, despite my technological challenges, and made sure the finished product met my son's high expectations. And he completely blew us away by remembering our names. Tom's demeanor is a perfect example of how small acts of kindness can really make a difference in someone's day and makes the world a kinder, better place. read more

This location exemplifies superb customer service. I've visited here for everything from sending care packages overseas, to having forms notarized, to picking up a few sheets of good quality paper. Every time, Tom is there in the most helpful way possible, and does everything he can to make life easier for me. He's an expert in both UPS services and also how to make sure customers needs are met in the friendliest and efficient way possible. read more

Took a box of things to shred, people there are very nice. Busy location but I was helped immediately. I would go out of my way to go to this location. read more

Tom was wonderful and tried to help me even though his UPS store was not responsible for the problem.

I've been going to The UPS STORE at 321 Walnut St, Newtonville MA fir more than a few years. Ever visit has been a courteous, friendly, and fast service. Tom the Manager has been my only experience with his superior customer service. I have many friends and family that utilize this store and everyone has nothing but wonderful comments on Tom's customer service. read more

Without getting into the realms of medical misadventures, political positions, or interplanetary invaders, try to picture a really scary situation. I'm not sure it would be scarier than my having been tasked to relocate my late Aunt Lilly's presumed-valuable items from Auburndale, MA to Baltimore, MD. I hadn't seen these belongings even when she was last alive 21+ years ago, as she died before de-cluttering. After some years, her belongings moved from the house in Squantum to a cramped apartment in Auburndale, as Aunt Lilly's friend, house-mate, and primary original-heir scaled down with age. Over the past weekend and into Monday, Tom sorted and packed the items at Aunt Lilly's friend's apartment, and on Monday evening the 13 boxes began their UPS-Ground journey. Today (which is Wednesday) the UPS truck arrived and the driver wheeled out 13 boxes in two dolly-loads from the familiar brown truck, as I hoped I wasn't being too corny in contemporaneously humming "Hello, dolly." The boxes were of all shapes and sizes, though mostly in a manageable (for me) weight range of 12-15 pounds, which made it really easy to place everything downstairs. And so here I am, privileged to thank Tom publically for having turned the scariest of propositions into a successful collaboration. He demonstrated that he can be trusted in a situation where it would have been pretty simple to steal some property, or to create more shipping costs than necessary, or even to suggest excessive insurance coverage. I hope that I will meet him one day so that I can thank him in person. He really did keep his word that he would treat the property as if it had been his own! read more

This is a very professional operation. They are super nice and get the job done. Went in for a small job and they were so helpful and did not make me feel like my small job was unimportant. Definitely recommend their services. read more

Excellent service. Smart. Flexible. Highly recommend. I will definitely be back. They do everything and are polite and helpful.