Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!

Hello, My name is…read moreMike, and I am the Operations Manager at Franklin Sports in Stoughton, MA 02072. Since our account was moved from Brockton to Norwood, we have experienced ongoing and unacceptable issues with our daily pickups. Franklin Sports has had a 5:00 PM pickup for more than 40 years. Our warehouse closes at 5:00 PM, and we have always relied on the carrier arriving at that time to ensure our shipments leave the facility as scheduled. Unfortunately, since the account transition, drivers have repeatedly failed to arrive for the scheduled pickup. On multiple occasions, our employees have had to remain after hours and incur overtime costs simply because the driver did not show up. This is not only creating unnecessary labor expenses, but it is also creating significant operational problems for our company. More importantly, there are times when we have critical or time-sensitive packages that must leave our facility that day. Our CEO is understandably very unhappy when important shipments are not picked up because a scheduled truck does not arrive. What makes the situation particularly frustrating is that we have seen trucks traveling directly past our building around 5:00 PM while our scheduled pickup is still waiting to be made. We need this issue addressed immediately. We need confirmation that our 5:00 PM daily pickup will be consistently serviced, as it has been for decades. If there has been a change in routing, staffing, dispatch procedures, or the pickup arrangement since the move from Brockton to Norwood, we need to understand what has changed and, more importantly, how it will be corrected. We value our longstanding relationship with your company, but the current level of service is not acceptable for Franklin Sports. We cannot continue keeping employees after hours and paying overtime because scheduled pickups are missed, nor can we risk important shipments being left behind. Please escalate this issue to the appropriate operations and dispatch management team and provide us with a clear resolution as soon as possible. Thank you, Mike Operations Manager Franklin Sports Stoughton, MA 02072

UPS is absolutely horrible. Called to find out why my package has been in processing in Norwood for…read more4 days. Customer service agent was no better than a computer. Trying to tell a frequent flyer that this is normal which it is not. Sorry they are uselessness.

They were prompt in replying, showing up and in delivery -- just about as speedy as was possible…read more My shipment was maybe moderately priced, but it felt like a good value. And the crew was very professional. Would strongly recommend.

Very responsive, professional and reliable service! This is not the first time that Boston Courier…read moreis saving my day. I strongly recommend this service

always a friendly staff, ready to help you! fax machine included. Fantastic location!read more

I flew in here in a panic 10 minutes before closing on a Saturday night with a color guide I needed…read moreprinted for an event table the next morning. The two women working behind the counter couldn't have been more helpful and kind, when I'm sure they were ready to close and start their evening. They came out to the self-serve printer to walk me through the process and ensure I could get my job completed. I hope FedEx appreciates the amazing customer service this store is providing!

Move from apartment in Holliston to Ashland: From start to…read morefinish my experience with this local company was wonderful! Very communicative, receptive of a date change on my end, movers were professional and friendly, they worked quickly and efficiently with no damage to any items. The cost was well worth it. I highly recommend them!!

I needed help shipping an item that I bought at an auction. The item is oddly shaped and very…read morefragile. Brian and his team packed the item perfectly with a custom made box. Brian took the time to call me, walk me through the process and answer all questions that I had. My box arrived on time and without any damage whatsoever! I would recommend New England Pack & Ship to anyone looking to ship important and fragile items. Top notch service and a great price!

I would like to take a minute to give public "Thank You" to Betty-Lou. From…read morethe Norwood Main Post Office. She did a great job today helping me and I wanted to say thank you. I know that working at the post office can be very stressful and demanding, but her poise, smile and professionalism is greatly appreciated. I was sending a letter priority mail and asked her were I should affix the conformation slip. she explained it should be put on the front of the envelope, then explained the conformation process, showed me were the tracking number was located and that I can go online to check the status of the package on the post office website. again thank you for all of your help and assistance. Thank you!

They are a busy post office with nice people. Everytime I go there I have a good experience.read more

This location is approximately a mile from me, so it is very convenient, but if that wasn't the…read morecase, I would probably not be back to this particular location. Said that, I will probably be back because it is the closest place to get the things they sell, especially as a teacher. The location is not terrible. It's right at the corner of Route one in a small plaza, so the parking is fairly plentiful. The employees seem like decent people here. I have nothing particularly wonderful to say, but I don't have anything particularly Negative to say either. I suppose my experiences here have been fairly neutral. One observation I have is that since I have been coming here for about six months, they always seem to be under renovation. There always seems to be something going on, which affects the normal traffic pattern in the store. As a result, things seem a bit disorganized, and simple items that should be in stock at all times just aren't. That can be frustrating at times. They also don't have much in the way of office furniture, especially set up in the store to look at and try out. I was fairly surprised at that, as that seems to be something that all these stores have. Overall, there's nothing terrible about this store, but if you were looking for bigger, more organized stores, there are other stationary/office type stores all within several miles right on route one.

Really nice place, it's great what the employees have put together to make the place look grand!…read moreCustomer service is great!! I recommend Scott and Harry for the best selection of printers/devices!!

Very friendly staff. This is my go to store. I stopped by to get office supplies and ship things…read more Every time I've been treated very professionally and courteous. Five stars.

A simple kind gesture from employee Liz made my day. I was bringing in a package, trying to…read morebalance the package, my bag and my newborn in her car seat (not an easy task). I stumbled to the door, and saw a lady open the door, thinking she was holding the door for me. Liz smiled at me and said "I saw you struggling, let me take that for you, would you like a receipt?" Then she took my package and had me on my way. What service and kindness from Liz!

AMAZING customer service!! I went in with a box that had a pre-paid UPS label, so they basically…read moreare just attaching the label for me and handing it off to the nice guy in the big brown truck. However, the guy at the counter (with the 6 older sisters, which I learned in our conversation) was SO NICE and just made me laugh. Service is where its at; stores either have it or they don't, and the UPS Store has a great employee with this guy! My receipt was a label which he applied onto one of their flyers with coupons for photocopying, a discount on mailbox rental and something else. A smart way to build repeat business!!

Where do I begin, shipped 2 high end speakers worth about $400 used. I paid UPS store $167 for the…read moreprofesional packing that they offered,shipping and insurance. Told them the insurance is for $400 worth of speakers. Speakers where poorly packed, they arrived damage, well it doesn't matter right I'm insured I'm Smart I put insurance well so I thought. I made the claim at the store and they just gave me the run around for 4 months yes 4 months. Excuses about manager,accounting problems, the owner is not here. There's 2 ladies at the store one of them is very nice and helpful the other I won't get into is just so sad they will hire someone with this kind of attitude to do customer service. After 4 months and no check I called ups directly and my check magically showed up, to my surprise is was for half of what I insured the speakers for. Here's what I think happened I ship all the time, i do understand things happen, ups pays within 3 to 5 weeks. I have a very bad feeling that this store never insured my speakers and they kept the money, the reason why I came to this conclusion is because I was told my claim was not approved. How can a claim not be approved if they packed them they shipped them? Do yourself a favor and go somewhere else or hopefully the owner reads this and retrains their staff. I'm not a person to wish a business bad, but so many bad reviews, customer be aware.