Hello, My name is Mike, and I am the Operations Manager at Franklin Sports in Stoughton, MA 02072. Since our account was moved from Brockton to Norwood, we have experienced ongoing and unacceptable issues with our daily pickups. Franklin Sports has had a 5:00 PM pickup for more than 40 years. Our warehouse closes at 5:00 PM, and we have always relied on the carrier arriving at that time to ensure our shipments leave the facility as scheduled. Unfortunately, since the account transition, drivers have repeatedly failed to arrive for the scheduled pickup. On multiple occasions, our employees have had to remain after hours and incur overtime costs simply because the driver did not show up. This is not only creating unnecessary labor expenses, but it is also creating significant operational problems for our company. More importantly, there are times when we have critical or time-sensitive packages that must leave our facility that day. Our CEO is understandably very unhappy when important shipments are not picked up because a scheduled truck does not arrive. What makes the situation particularly frustrating is that we have seen trucks traveling directly past our building around 5:00 PM while our scheduled pickup is still waiting to be made. We need this issue addressed immediately. We need confirmation that our 5:00 PM daily pickup will be consistently serviced, as it has been for decades. If there has been a change in routing, staffing, dispatch procedures, or the pickup arrangement since the move from Brockton to Norwood, we need to understand what has changed and, more importantly, how it will be corrected. We value our longstanding relationship with your company, but the current level of service is not acceptable for Franklin Sports. We cannot continue keeping employees after hours and paying overtime because scheduled pickups are missed, nor can we risk important shipments being left behind. Please escalate this issue to the appropriate operations and dispatch management team and provide us with a clear resolution as soon as possible. Thank you, Mike Operations Manager Franklin Sports Stoughton, MA 02072 read more

UPS is absolutely horrible. Called to find out why my package has been in processing in Norwood for 4 days. Customer service agent was no better than a computer. Trying to tell a frequent flyer that this is normal which it is not. Sorry they are uselessness. read more

I had the same experience as Alice B. I ordered a sign that arrived in Norwood on March 2. The status said "delayed due to weather", which was fine, but by March 23, there was still no delivery. The snow had completely melted. I called UPS, and after a lot of teeth-pulling, they said that they had no estimated delivery. I offered to come in myself to pick up the package, but they said that they had lost track of it and that I should ask for refund. Something seems very wrong. read more

What is going on with UPS in Massachusetts?? I have 6 packages from 5 vendors, sitting in the Norwood facility, some since over a week ago, and they haven't been delivered. Many were from before the weekend snow. I keep getting delayed messages. This is crazy. I've reached out to all 5 vendors to let them know of this horrific service. read more

A major delivery service that doesn't deliver on time or on weekends. Why even bother using UPS? I had several issues in the past and communication with anyone there is almost always rude. Use, FedEx, or USPS. Merry Christmas and thanks for my Tuesday day after Christmas delivery read more

I will avoid Ups at all cost!!!! I almost always do my online shopping through Amazon but I ordered through target because they had a better price never had a much of problem with either places delivery but yesterday my package came through Norwood Ups and the box was delivered opened with only the ipad box inside no ipad. I can see on my ring camera the driver delivering the package holding it by one of the flaps this is unacceptable. And when you try to call or even file a claim online they give you the run around. read more

Best service I have ever received from the head Security gentleman to the people who are unloading the trucks. Haven't had this level of superior service in a long time. They acknowledged my sense of urgency and came through beautifully. Thank you Norwood UPS for making such a positive impact on my family and me! JLydon read more

HOLY FORKING SHIRTBALLS!! If I could give this place negative stars I would. After previous terrible experience with UPS deliveries, I decided to request pick up. I was forced to come to this forsaken location (over 11 miles from my home) through Uber (over $25 dollars) to pick up my package. I imagine my package was the cardboard box equivalent to roadkill. The tamper proof tape was barely held together, holes, crushed corners, dirt and scuffs. The box may as well have been open. And the worst thing...MY FREAKING COMPUTER WAS IN THERE!!! Seriously, I understand if you're busy, I understand if you don't care...Don't take it out on my package. Please think about your customers. read more

UPS Customer Center - Looks like roadkill...my computer in in here!!! - Shipping Centers Near Me - Norwood, Massachusetts

I purchased 2 day shipping and while my package should have been delivered on 6-4 , I have yet to receive my package. Even though my package has been "out for delivery" the last 3 days and by 9pm I am notified there was an emergency so package will be delivered by next business day. How does this happen? My package has been in Norwood for 3 days now... what is going on?? read more

I can not believe the incompetence at this center and the disconnect between them and their national branch. I had rented a dress for an event and scheduled its delivery for two days before the event and made sure a signature was not required for delivery because, you know, people work during the day. First day - my dress wasn't delivered because they wanted a signature and would try the next day. Annoying, but fine. Next day, I get home early to be there for the delivery, and they did not leave the package again - AND did not deliver to my local access point per usual. So I call customer service and arrange to pick it up, great! But NO. The woman on the phone at the local branch dismissively told me that my dress was on the truck and wouldn't be back in time for pickup but she would schedule it for delivery the next day. You can guess where this is going. Someone messed up and didn't leave the "note" that was promised to get my package out this morning so here I am, furiously writing a yelp review that probably won't get seen. Thanks, UPS. read more

We ordered medicine for our very elderly cat from Angell Memorial Hospital (MSPCA) in Jamaica Plain MA 02130 on Thursday June 4. It was processed through Norwood UPS on Friday June 5. I received a message on Saturday morning June 6, that package would be delivered by the end of the day. I was happy to think the medicine would be delivered so quickly because we we running out of his daily dose. BUT NO DELIVERY Sunday morning June 7, I received a message from UPS that due to some emergency situation or bad weather, delivery was delayed and was then scheduled for delivery for the next business day. Monday am message says it was out for delivery. NO DELIVERY Tuesday morning message: EMERGENCY SITUATION OR SEVERE WEATHER CONDITION HAS DELAYED DELIVERY UNTIL THE END OF THE NEXT BUSINESS DAY. (which would be Wed) A bit later this morning I received another tracking message that it was out for delivery once again by end of TODAY Tuesday possibly as late as 9 pm. Could not get through to anyone by phone and computer chat with virtual assistant was completely useless. I GIVE UP. My poor kitty needs this medicine desperately so I have reordered the prescription and will go to the hospital to pick up the medicine, having to spend another $35 for the medicine (which was never delivered). Thanks to the Norwood UPS I have also lost the $11.95 the hospital charged for UPS delivery. read more

Unfortunately Amazon uses UPS. My packages have gone to this facility about two times beforehand, and each time there has been a "delay in delivery due to weather or natural disaster." As a person who lives a 20 minute drive from Norwood, I can contest that the weather has been sunny every time they send that tracking update, so I don't even know why they keep on using this excuse. This brings me to these past few days. I bought an item off of Amazon last Thursday (5/28) and it arrived to the Norwood UPS center at 12am on Tuesday (6/2). Later that night they issued a delay due to weather/natural disaster. Once again, perfectly sunny weather. It has been two full days since then and my package is set to arrive by today, but I am skeptical. I also bought another item on Monday (6/1), and it went to this facility on Tuesday at 10am as well. At 10:01am, they issued a "carrier delay" and it still has not arrived, although it was supposed to be delivered the next day (Wednesday). It is late. Now, with that being said, I bought a third item on Monday. It shipped that same day in Minnesota and arrived Thursday (today) at 4:13am at the Boston Distribution Center. I woke up to find the package at my doorstep at 10:47am. As this center and the Norwood one are both nearly the same distance from my house, it is obvious that the Norwood UPS facility clearly does not care about your packages. I gave them the benefit of the doubt considering the current circumstances, but seeing how other facilities are able to deliver quickly and effectively, I'm disappointed. Update: the first package that was due to arrive today has a delay again. Expected to arrive June 5-10. Unacceptable. Would give this place 0 stars if it were possible. read more

So I pre order the iPhone 12 pro max, from t mobile and on the day it comes out, of course they use trashy ups, so I DON'T wind up getting it on drop day wtf, I hate ups sooooooooooooooooo much I wish they would just go out of business, the service or lack of service is just horrible! The even more crazy thing is that they don't care at all worst ever! read more

If I could give them 0 stars I would. The drivers from this dispatch are utterly incompetent and follow no rhyme or reason in whether they will or will not deliver a package. They will leave a $1000 camera laying in plain sight on the sidewalk outside your home, and then refuse to deliver a $5 book without someone being home with proper ID to sign for it. Customer service is completely worthless, and all they have is excuses and apologies -- never the ability to actually fix a problem. "Oh, we sent your package to the wrong address in Ohio for no reason. We're sorry, it was our mistake but is now out of our hands. Is there anything else we can do for you?" read more

Worst service ever!!! I was suppose to get a dress delivered today, spent the extra money for 2nd day. One person I spoke with said their plane was delayed in Pennsylvania, even after I said I got a notification that it was shipped out of Pennsylvania at 2:00 A.M. I ended up hanging up cause I wasn't getting anywhere with that person.....called back spoke to different person, got the run around, who said my package was in Chelmsford Ma. I'm in Brockton Ma. Which is only 55 minutes away...so why do I have to wait 5 more days to get my item when it should have been here today!!!! I will NEVER order anything that has to come UPS....I will be going with FedEx!!!!!!! read more

THE WORST PLACE EVER YOU GUYS CAN NOT DO YOUR JOB! It's pathetic!! Hire a new staff or shut down seriously I've never experienced customer service as bad in my entire life. None of you know what your talking about and you can not get packages delivered on time. Ever. Like not the same day nothing. Do something to change your system read more

UPS has been delivering packages to our home for over 40 years! All of a sudden, we get a notice saying that our package was not delivered because it was not the proper address. What???? The form would NOT ACCEPT Post Office boxes, otherwise it would have been listed. This is soooo frustrating. Please do not tell me that we are not here.....I'm here, I'm here! (or are you just having an "off" day and don't feel like delivering to our place?) read more

Worst service ever !!!!!!! They don't answer the phone I'm contacting ceo to tell them how bad this office is They stole my package!!!!! Scumbags!!! read more

Phone number Abby? HAHAHAHA! Spent an hour and a half trying to get in touch with Norwood dist center because of delivery screwup. Got five numbers - one dud from UPS HQ, one dud from the South Boston office, two more duds from interweb - finally called HQ back and got a working number (after they tried to give me same old dud #s again). (btw - 781-551-2663, worked on 5/3/11) Person who answered phone at Norwood could not help me immediately nor transfer me to appropriate dept, but said they would email them and call me back with details. Still waiting... Would give them zero stars if possible. read more

Hi, I was waiting at home for receiving a shipment from UPS. Guess what, I just found a note on the door that we attempted to deliver a package. I am still trying to figure what they mean by attempted to deliver if you don't knock at the door. We drove past your house today. We like these post it notes which our driver will leave on your door stop without reading the signed notes. What is the point of loading packages if you are not going to deliver to people in their homes. What is the point of having cell numbers if they don't call you or text you before the shipment arrives. I get messages 15 minutes after the driver has driven past my apartment. No one knows the time of the delivery. Does anyone read the instruction note stuck on the door or you stick a note and complete your shift. I did not have any choice since the shipper chose UPS. Unlimited Pain in the @#$%. I would recommend to avoid UPS if you can. I am waiting for my delivery tomorrow. Hope the postman knocks or rings your door bell. Star rating is negative for the excellent customer service. read more

By far the WORST customer service and and the most UNPROFESSIONAL employee is KIM at this Norwood station. I had several packages of which only 1 required a signature. The driver did not ring the doorbell and he did not leave a notice either and on top of that, he decided to take all the packages that did not need a signature to stay in his truck. This is the 3rdt time this happens in a month. I contacted UPS to complain and once I got a call from KIM, as always, she started with an attitude, constantly cut me off while talking and when I asked for a supervisor, I was told that she's the only one who works here. When trying to ask for suggestions and other options, I was told that if nothing makes you happy, you can come here and pick it up yourself which is a 50 min drive for me. Well, if I wanted to pick it up myself, I would probably not use UPS or a mail delivery service in the first place genius..... Who on earth is hiring these people??? UPS and upper management, please read all these reviews. It is a clear pattern at how disrespectful your customer service employees are. read more

This location deserves no stars. I ordered some time sensitive items from Amazon and have been waiting for them for a week when they were supposed to be delivered in 2 days. When I checked my Amazon account, UPS documented they made 3 attempts and returned the package to the seller. I was home all day the whole week. They never left a notice stating they tried to deliver the package. I LOATHE UPS. You are better paying the extra money amd using FEDEX or using the regular post office. read more

USP has not helped me out in anyway shape or form to help locate my package that was guaranteed today by 12:30 Been the run around and total inconsistent lies all day long. For the future you want packages delivered properly try The P.O or Fed Ex. UPS in my opinion SUCKS!!!!!!!!!!!! read more

I have dealt with this delivery location twice in the past couple of months. To get anyone on the phone you have to press zero 20 times. Then they take no responsibility for communicating with their customers. We have ring at our house and it was not activated both times when the driver supposedly attempted to make a delivery. UPS needs to communicate with people much better than they do now. read more

Recently, this location decided my address was invalid and sent my package to a stranger. Two weeks later the package has been sent back and fourth to Shrewsbury and I've called almost every day to hear the same claim that the package is on its way. I will never use UPS for residential or business and I encourage others to do the same. Dan Zalewski 1ZR6774EA891484278 read more

Let me start by saying I agree with every previous review, as it applies to UPS as a company. The 800# completely worthless! But I am writing this now to thank Cheryl at the Norwood MA location for her assistance. I think, from my 1.5 hour experience with the 800# last night, 2 customer service reps and 1 supervisor, UPS is in a baaaaad way. I'm of the mindset that the whole 800# experience is by design... they make it so painful and sooooo infuriating that people will just give up and thats ok by them. I mean, 6$ a package (i had 5 packages this instance) to to deliver two blocks over? c'mon. Especially when I get three different answers to a simple question about hours of operation at a p/u facility & ultimately it's there lack of having the balls (ahem company policy) to tell me I cannot, in fact, pick up the package same day as advertised. Location can't receive incoming calls? Truck drivers can't leave messages?.... Whatever, Thank you Cheryl in Norwood & UPS as a whole... whatever. I did learn something that will most likely be helpful in the future. Call the 800# and tell them you've had trouble with deliveries to your address in the past and you would like for the distribution center to contact you... apparently the distribution center returns the call w/in the hour! I'm not holding my breath but I'll try anything to avoid actually trying to get something useful out of the 800# customer service people. thatisall read more

Four separate days we have been home all day and night with a package on the front porch waiting to get picked up when another one is delivered. The driver has repeatedly lied about coming to our house and saying that either the package was not available or that we were not home. Not only have we been home, but we have a video doorbell so we can see anyone who comes to our front gate. I have called the main UPS center and also have had this distribution center call me. On two of these occasions (Saturday and today) I have been promised that the package was on the truck and that the driver would be dropping off and picking up my packages. These calls were helpful and reassuring, however the driver again lied about coming to our house and never actually came here. The notes he makes online contradict reality - he says that he stopped by and the packages were not available, however if the package was on the truck, why not at least deliver that when you are stopping by? A signature is not required. When I spoke to a woman at the distribution center, I asked if perhaps he needed help and today she told me that she was personally making sure that someone would be on the truck to help him deliver the item as it is heavy. Still didn't get delivered, though he did say that he came to our home and that the packages he was supposed to pick up weren't available. On one of the first days this happened, I heard the truck and ran outside and he was parked down the street and I considered running down to check if we could get our things but he drove away - come to find out that was the exact time he was logging in that we were not home. I was literally standing on the sidewalk looking at him and the truck in the distance. He never came near our home or even got out of the truck. Not sure what to say as there is a bit of a monopoly and I can't keep my packages from going through this distribution center. I'm calling and messaging UPS every time this happens and the Norwood Distribution center IS calling me and telling me that my packages will be delivered/picked up that day. They have been friendly and helpful, except that they can't seem to get this driver to come to my house or deal with him lying about it. So yeah, if you are getting gaslit by your UPS delivery person, you are not alone. They actually ARE lying about coming to your house and are not actually coming. You aren't crazy. At least not about that. ;) Update: A driver came today and dropped off the package but did not pick up the other two. I happened to hear him so I ran out and asked if he could take the two that were waiting to be picked up on the porch. He said that he didn't have the labels or paperwork (even though dispatch had assured me they had been given out on Saturday and again on Monday) but that he could take them. He also said that he was a temporary replacement driver. I'm updating this from one star to two because he was clearly doing his best and trying to do a good job. I'm not sure who, where, or what in the process caused all of the above to happen but the process could definitely be improved upon. Am really just keeping this review up so that if you experience something like this you know that you're not alone and also that it might just be a super crappy system with no one actually being malicious or even negligent. I don't know. But the driver was really nice and the packages are all fine so (hands in the air shrug IDK...good luck out there!) read more

Not sure if this is the right location but it's UPS anyway so... They have been bul$hitng me for 3 days (now 4) while my package sits in Brockton overdue. How many more destination scan are they going to do before it moves - 4 and counting. Emergency or weather related delay is the BS excuse. I got the same line on the last two overdue deliveries. Totally risdiculous and still unresolved after 6 phone calls. I've offered to pick it up myself and complete the delivery in a brown shirt! I had to add this - when I posted this review it sent back a message - posting may be delayed! What a surprise! And I have to lay it on again now, postponed until Monday for the "Weather/Emergency Delay". read more

I was supposed to receive a package yesterday. I was told it was never on the truck and would arrive the next morning. The truck shows up at my house, and the driver removes 2 boxes (NOT MINE) and says he can't find mine and he'll be back later. It's been over 6 hours since he said he would be back and he never arrived. So he shows up to my house with my package, and leaves with it to never come back. UPS has failed me for the last time and I will avoid them at all costs and have my friends and coworkers who currently use them avoid the company completely. UPS has gone downhill with no signs of returning. I had to take two days off of work to sign for this box now and it looks like I'll have to use a vacation day just to get a damn package. (NOT WORTH MY TIME) UPS needs to step up their game. FedEx and Amazon are blowing them out of the water. UPDATE: My package was also damaged AFTER they refused to take it off the truck upon their first arrival. UPS is the worst shipping company I have ever had the experience of dealing with. read more

This is the third time that I was home and a note was just left on my door. No knock, no bell. This time I saw him coming and by the time I ran downstairs he already left the note and now they say I cannot pick up the package until Monday! Today is Wednesday! This is crazy! When I called to report the problem the woman on the phone had an "oh well" attitude, was definitely Not sorry, and told me the same LIE again - he will come back 'if' he has time. He never does. MY time is wasted waiting for packages that should not need a signature of any kind! I've had too many packages to count delivered with Amazon with zero problems. I don't get this in this day and age! BTW - my video system shows that he never took the package out of the truck, he just ran out the note already filled out and stuck it there! read more

It's literally not even possible to put into words how incompetent this place is. Nightmare. Literal horrorshow, rudest and most horrendous employees I have encountered anywhere in the world. I have been in customer service for 15 years, have travelled internationally and have dealt with bad customer service of every flavor, but nothing, NOTHING comes close to the drivers and representatives that work out of this place. It's almost impressive in a way how terrible they are, it's hard to believe such horrific customer service can exist in 2021 read more

UPS phone system is designed to prevent you from speaking with a human. If you go down the path of tracking and don't receive the answers you need, the system hangs up on you. Under no circumstances will it let you speak with anyone. The WORKAROUND I have found is to select a "shipping pickup" and then play around until it decides you need help. read more

UPS is absolute garbage. While the bar is set extremely low with UPS, this location still manages to miss that bar by a mile. If you want your package shipped correctly and/or you want to receive your package, don't use UPS. read more

Norwood, MA UPS location is horrible. I have never received a package on time. My current package was "incorrectly sorted" and sent to a different location. They always mess up and lie about the status or what's happening. They say it is out for delivery but it never is. read more

It is Feb.16 2021 and I have seen the UPS services brought back to their former higher level. I hope the employees are being treated fairly and well compensated and are provided with affordable health care options. read more

Parking is up the hill right in front of the customer service center building. Only 1 person is allowed in at a time. open daily for an hour due to COVID. I arrived at 9:20 and had 8 people ahead of me. I got my package at 11 am. Be prepared for a long wait. read more

Awful. UPS will never receive my business again. The drivers supervisor acted like a child..instead of helping the customer he tells the driver to refuse to take my package that they failed to pick up because they did not print out a simple return shipping label! Such a joke. I as a consumer will not tolerate that and will tell any company I buy product from that I want a different carrier or I will not buy the product. read more

Kudos and a HUGE Thank you to all of the brave and diligent employees who come to work everyday and do their best to meet the needs of all the customers who expect "miracles' in terms of service. There is a pandemic in our world of quick turnaround and people at large should be generous with kindness and patience!! read more

UPS is the worst shipping company by far in my opinion in the US. For every package that has been shipped to me through this company I have never received one on time. They have a young Hispanic guy, working in the Roslindale area on Thursdays, who is the most disgusting person I have ever met, he cursed my cousin out one day, after she chased the truck down a block to get her package, that he did not deliver. All this guy does, is drive into the apartment building area circles and leaves and he if he feels like it that day, he may or may not leave a delivery notice. The saddest thing about this company is that you cannot get a hold of the right people to report such workers to and if you do, nothing is done. At least with the Postal Service, they have an investigations department that handle these situations and they at least try to help the customers out. read more

One attempt and drops it off to ups store so you can't even sign the back for them to leave. If you don't like your job get a new one. The reason we shop online is because we don't want to drive anywhere read more