1. New England Pack & Ship

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Holliston, MA

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New England Pack & Ship

3.8 (16 reviews)
Closed • 9:00 am - 6:00 pm

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In-state moving

International moving

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Review Highlights - New England Pack & Ship

“Brian took the time to call me, walk me through the process and answer all questions that I had.”

Mentioned in 3 reviews

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Phoenix Moving & Storage - Phoenix Moving & Storage. Boston movers.

Phoenix Moving & Storage

(31 reviews)

The moving crew was great, but the people giving the quotes are not the movers that you work with…read more They estimated it would take around 8 hours and it wound up taking the crew 15. This really should have been a two day job, the crew and we were exhausted by the end of the day. I'm not really upset about the cost difference because I knew what their hourly rate was. The crew really wanted to get it all wrapped up for us by the end of the day instead of stretching to another day because they had another job the next day bright and early. The booking office is really putting their workers through the wringer and I don't appreciate that. The crew was kind and delicate with our items. They were being gracious and offering to do whatever we wanted with regards to helping pack remaining items, disassembling and reassembling furniture, and organizing things at the new house. I may have taken note of their time for these things if it hadn't been clear by noon that this was going to already be a very long day. By 10pm I was just happy to have everything remaining that we own in the garage. So I did enjoy the crew, but if you go with this company and have a lot of stuff then you need to do some legwork yourself to get an accurate estimate. I had a three bedroom 1700 sqft house with a large basement and garage and it took 15 hours and cost $4k.

We had a very specific moving constraints and the team at Phoenix made it a breeze. Excellent…read morecommunication, flexible and arrived prepared and on time. Pricing was straightforward and transparent. Couldn't ask for a smoother process. Highly recommend them.

New England Household Moving and Storage - Parked van blocking major street during rush hour.

New England Household Moving and Storage

(9 reviews)

I read the reviews here and I can't believe we're talking about the same company. Here's my…read moreexperience. First here's a piece of advice right up front: never pack your own items. Ever. Debra told us not to pack anything, because they couldn't guarantee that my packing job would be good enough to protect the items, AND that if something was broken it would not be their responsibility. I don't know why people don't get that. I had three boxes of Noritake china that I'd moved myself on our last move - the only broken anything after this move was in those boxes (large platter). If I'd had the guys pack these items - the way they packed all of our stemware and our extremely rare Fostoria glasses - they would have been far more secure. So please take that under consideration no matter who moves you. If you pack it, it broke, you broke it. Not them. I didn't choose this company either - my company relocated 5 of us from the Boston Area to DC in September, 2017. Kevin came out to the house and assessed the amount of household furnishings we had to determine the size of the truck and the amount of staff to use. Two guys (Louie was one of them, and I forget the other guy's name) came to the house on a Tuesday and packed up all our stuff. While Debra told me not to pre-pack anything, I should have pre-cleaned some of the items that ended up getting packed. Top shelves in the kitchen were kind of dusty/messy). They were almost fully done in one day, Louie said that moves are almost never 100% packed on the first day, and that they'd finish up on moving day, Thursday. Wednesday I did some cleaning/organizing around items not yet packed, which was very good. Was able to purge and manage some items once I had visual clarity on what was left. Thursday morning came, and three guys were on the crew. Louie was back, with his uncle Angel (Tio!) and Kyle. Kyle seemed to be the least experienced of the crew, but the other two worked great with instructing him (especially with my giant bureau coming down the flight of stairs!) My only criticism of truck day was that I'd told Kyle there were two tarps in the yard with garage items/equipment that needed to go on the truck, and they almost left without them. Angel and Louie reorganized items in the truck that they thought were all set in order to accommodate the oversight and they got all the garage items inside. Friday I drove to Maryland with my car loaded with items they could not transport - open pantry items, open bottles, hazardous materials. I didn't want to throw all these things out and get all new stuff. It was a lot of things that I just didn't feel comfortable throwing out and no food pantry or agency will take anything that's already open. So me and my olive oil, shampoo, mop & glo, and 409 cleaner made it to Maryland on Friday. First thing Saturday morning, Angel and Louie were at the house. Truck was unloaded quickly (my son and husband were on hand to assist with placing items in the right places). They rebuilt the furniture they had to break-down, like our dining table. After three days of working with Louie, I felt like I knew him really well. We had some great discussions. I was worried about his family in Puerto Rico as there were relatives who were not heard from since the hurricane hit. Aside from my only complaint about Kyle overlooking the items that almost got left behind, I have to say this was a smooth transition at an emotionally/psychologically unsettling time for me. They made it easy. No one held my stuff. No one was late. Nothing bad happened. The only things I'll do differently in the future when I move are: 1. Make sure to let them pack all my china again. 2. Label things more clearly so I know what rooms they belong to. Color coded stickers or labels with "kitchen" "bedroom" "storage" would be a great Idea. I am still unpacking boxes 3 months later and can't find my camera charger or our christmas tree stand. There are "hidden" reviews blocked by Yelp that people should read. It seems only the bad reviews are surfacing onto the front page, which is really sketchy on Yelp's part and one of the reasons I don't take a lot star ratings of reviews into account. If this makes it to the front, know that not every experience is negative.

I recently relocated from Ma to Charlotte NC.  I could not believe how many moving companies there…read morewere. I did not know which mover to trust.  New England Household Moving & Storage, an agent for Atlas Van Lines was recommended to me from an acquaintance.    I called New England Household and was happy I did.  They provided me with turned out to be a very accurate estimate, packed and loaded my possessions carefully and on the date they promised . They loaded the next day with a crew of movers that were careful, professional and a pleasure to work with.   My belongings were delivered 3 days later by the same Driver and Helper.  They arranged to have two more movers from the Charlotte office assist in the unloading process.   I could not have been more pleased.  My possessions all arrived intact, and I must say the move was flawless.   I highly recommend this company to anyone who is planning to move.  They do it right!

New England Pack & Ship - movers - Updated October 2026

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