My package was delivered to the wrong address. The recipient was kind enough to return to store. I went to store, and they told me- its back on the truck. Well, its been several days and no package. Sent them an email too that has been ignored. Totally useless customer service. I guess they can be bothered. read more

Dude wanted to charge $26. for a box and $5. to print a label. After feeling berated from an angry clerk for questioning the price, I packed my things and left. Probably a good idea to skip this location read more

I was compelled to leave a review after the alarming service I received at this ups store. I typically go to the once near my house in north Attleboro now I'm so grateful for that store they are so pleasant and great. I went to Milford seeing it was open later and on my way home never again. I entered the store a few mins before 7pm. I used the counter in the isle so I wouldn't be in the way. while I'm getting my package together the customer service rep with a black mask and he was a tall slender build with red hair I believe raises his voice in a loud tone and says shipping or returns. I said both he the. breathed heavily. I said you guys close at 8 correct? he said yup from the moment I walked into the store this representative had a unprofessional demeanor. I approach the counter I get barcode I said one moment let me pull it up on my phone. He scanned the first barcode. A paper shipping label fell in the box he looked at me and said what are you doing are you stupid? I said excuse me the employee went on to say the shipping box is suppose to go in the outside of the box. I said aware of this it fell in the box. He said in a loud voice no you were sealing the box I said no I most certainly wasn't I said can we place move on. He was so confrontational, insulting and condescending. He then proceeded to the box I was shipping to my daughter to her college. He said school I said oh I wanted to mention my daughter gave me the format the campus should be written in. My daughter gies to UMASS Amherst and I wanted to ensure she received the package and it didn't get lost this meant a lot to me it's sentimental. He said again school. I asked him what was wrong? He said what he said I needed to stop playing the victim I said what are you talking about. He said I had the typical victim mentality. I was furious I said to him I don't understand from the moment I stepped into the store he was confrontational and unprofessional. I said can I please just have my package back he said gladly and started laughing at me. I said I'm going to call customer service he said good do it I don't care. Never will I go back to the Milford UPS again and I will tell everyone I know to stay away. I left the store so upset anxious and in tears. so I have my package now I will go back to the UPS store I normally go to. This employee I have no words how he treated me. He was trying to escalate things with me from the moment I went in the store. I work At a hospital as a frontline care giver I had a long shift all I wanted to do is get this errand completed and send this package to my daughter. I will never go back to this location again. This employee has a poor attitude and clearly didn't care. I am just so upset how I was treated. In addition, I will be reaching out to customer service personally. kind regards! read more

I shipped a package on 6/2 from the UPS Store in Milford overnight early am delivery. The package was not received by UPS itself until the night of 6/3 and not delivered until 6/4. UPS' terms and conditions provide a money back guarantee for late delivery. UPS would not accept a claim, indicating my arrangement was with the UPS Store. The manager of the UPS Store in Milford, Ken Weber, filed a claim with UPS on 6/4. To date I have not received a refund for the late delivery despite following up with Ken several times. Ken now does not return my messages. DO NOT used the UPS Store in Milford if timely delivery of a package is important to you. I paid $143.10 for overnight early deliver of what was three sheets of paper. The game played by UPS v the UPS Stores as to who is at fault leaves you as a customer essentially with not guarantee of delivery. read more

On July 24 at 7:00 pm (1 hour before closingtime) I visited this store. From the moment I walked in the clerk named Howie was rude and curt to me. I was trying to ship 2 pairs of shoes to my daughter in NC. The following is a as close to verbatim as I recall Me: "What is the best way to ship these shoes in a box or one of those bags?" Howie: "whatever it fits in". I tried a box from the shelf but they didn't fit. me " Where do I find the bags?". Howie: "we don't have bags". I thought his exchange so far was just poor customer service, it was about to get worse. Me: "do you have bigger boxes" Howie- dead silence then in a raised voice "you cannot package those in hear you need to leave the store to do that " me "really?" Howie "YES! UNLESS YOU WANT ME TO PACKAGE IT" Me "Ok that is fine. He is now clearly angry and I have no idea why. Howie "Phone number?" Me: "I gave him my number" , he confirmed my address. He had calmed down a bit but I was wondering why is he acting like this. Howie: "have you ever shipped to this store" me: " I have shipped from here but never to here" Howie "I CAN SEE That". I am now wondering why he is treating me this way. Howie " shipping address" Me I give it to him the address in Hendersonville NC . As I start to say "North Carolina" he interupts me and shouts "ZIP CODE". Howie then reads the town back as "Henderson", I respond with "Hendersonville. Howie " Oh Yeah". Howie in a clearly annoyed and angry tone "Do you know anything about this town" me "It's in the southwest corner of the state". Howie: " THAT'S NOT WHAT I MEANT!" Me "well what did you mean, I am now getting angry at how downright hostile he is to me. He Then yells "IS IT A RURAL TOWN?" I Reply with "Why are you treating me so obnoxiously" He responds with "YOU CAN LEAVE NOW!" He threw me out! Hard to believe that I have had pleasant transactions with him in the past. read more

I've been coming to this UPS store for a couple of years now and the woman behind the counter is so unfriendly and appears to be irritated by everybody that gets in line. I have tried to be friendly just to see if she'll smile and she won't. She really needs to have a better attitude this is at the Milford Massachusetts UPS read more

People who work there are very friendly. They are also are very helpful. It is also an easy place to get to.

I have a Zappos return that has been (and still is) sitting in my car. I asked the old man behind the counter if they could just tape up the box and he said he would have to charge me a few dollars! Seriously? This is not how you treat people. Cheap cheap cheap.. I'll drive out of my way to AVOID these cheapskates and you should too. read more

The old people that run it are terrible and if you have a issue with technology or something it will be your fault and get aggressive with you go to staples or something read more

Terrible customer service. Why Amazon has decided that customers need to go to a local ups is beyond me. These guys have no interest in finding solutions for customers. read more

I feel random writing a review about a UPS store, but I felt like I had to in this instance. I had some boxes containing some valuable items that were damaged during a cross country shipment. Luckily I had paid for extra insurance (they include $100 worth automatically). Going on the website and trying to navigate making my claim online was proving fruitless and was making me want to throw something, so I decided to go back to the store where I mailed it and BOOM my day changed for the better. Ken the manager guided me through the process and got the claim going for me. He was super nice and very patient with my technological snafus (for some reason my j.pegs weren't saving, etc...). I ended up calling him a few times with questions and he always had an answer and was just delightful and professional every time. Icing on the cake, he called personally to let me know my claim had been approved!!! Also, the store is super clean and the rest of the staff seems quite nice as well. read more

Update: After receiving no help from the employee I tried to look up and call someone from management who may be able to help me. As it turns out, the owner has his phone number in the voicemail system and I was able to get through and he reprinted my project and refunded the order. I appreciated that he was able to fix the problem. However- he then proceeded to call me back directly to say how he "does not appreciate the yelp review [that I posted before being in contact with him] and that while they can't force me to remove it, he would appreciate if I did." While I understand reviews can be harsh, I do feel that this experience was still overall frustrating. I am thankful that he was willing and able to step in, get me my prints, and refund my order- however the fact remains that he should not have had to do that, and I should not have had to drive there and back three times and call a bunch of phone numbers in order to receive something already paid for. Proper security should have been in order to prevent the system from going down, employees should be trained enough to help customers acquire their materials, communication should have been better if my project was not going to be printed by the due date (chosen by the system), and at the very least employees should have been able to point me in some direction of solution rather than a short "sorry cant help you" I was loyal to this branch for a while because the print quality was great, but as soon as "the system went down" they did not seem to care to help me acquire the project that I paid for. There is supposedly "one woman who comes in to deal with printing" and she only goes in during limited hours so despite the website telling me it would be ready by a certain time, it has now been 3 days and 3 trips out to try and pick them up and they're not the right size. I asked if they could at least cancel or refund my order-or even a coupon or ANYTHING and the answer from multiple employees was "we don't know you have to call the printing person." read more

Amazon should not use this store as a return site. The customer service is the worst I have ever experienced. I was asked by the employee in a snarky manner "Did you read the instructions!?!? Because my Amazon box was not taped shut. I was told that I would be charged $2 for a 12in piece of tape!!! Needless to say I will not be back. read more

I tried to return an Amazon gift.. Had difficulty.. Howie the clerk was extremely helpful at the UPS store in Milford Ma. I did not print out the Amazon Q code which was required to return item. Lesson learned read more

Terrible. Nothing like closing 10 minutes early on a Saturday during the holidays. I'm sure the owners would be thrilled about that. Time for a more reliable place to make our Amazon returns. Glad there's a Kohl's nearby. read more

I've used this location 1 or 2 times a week. They have been tremendously courteous and efficient in ensuring my packages left amply packed and sealed. I'm always given a receipt for my transactions without asking with a friendly reminder about being able to track my packages. A+ in my book read more

The people who work at this location are not pleasant, not customer friendly and not helpful at all!! They remain in business simply because there are not too many UPS stores around otherwise I doubt they could stay in business even for one day!! Today one of them hung up on me when she refused to help after putting me on hold 3 times and I asked for her name!!! Even she knew how she sucked herself!!! read more

They just moved locations and the sweet older woman working was AMAZING. She took the time to really explain the process and labels for Amazon return. Hire more sweet, competent woman like her! read more

Terrible customer service experience from start to finish. My girlfriend ordered a package that required no signature on delivery. For some reason instead of just being left for us it was taken back to this UPS store. No slip was left behind. It's not possible the slip blew away because our mailbox Is inside an entrance way and we were home for the delivery notification on Amazon. We both went downstairs immediately and checked both entrances to the building. I looked thoroughly because I thought I would need this slip to pick up the package. The next day my girlfriend called and asked how she could pick up the package and was told all she would need is the confirmation number or the tracking number. When she went to pick up the package an employee named Carol told her she needed to bring a copy of our lease to show that she lived at the address. She came back with the lease on her phone but was told she needed a PAPER copy of the lease. Now she had to go to our leasing office to get a copy of our lease because all our copies are digital/paperless. After bringing this in she was told it would also not work because we don't have the same last name. Even though she is on our lease and obviously has the same mailbox key I have. I had to then go to the UPS store after she had already made 3 trips where she was given the wrong information. Carol repeatedly told her it's not her problem and she can't help her. My visit was much different. When I picked up the package I was only asked my name and address and not asked to show anything for proof. I can't help but think it's because I am white and my girlfriend is a person of color that she was sent away twice even after bringing the documentation she was asked for. All for a package that didn't even require a signature. read more

Really disappointed in their customer service. I was doing some amazon returns and for whatever reason 1 of the things didn't have a bar code to just scan, so the woman told me to print the label and that they had a computer where I could pay for internet and pay to print. So I did that and brought it back to the counter only for her to ask me how I was packaging... errr, none of the other returns needed packaging, if this one did and I clearly didn't know why on earth would they have me pay for the computer without telling me I'd also have to buy a box! I obviously didn't have one with me. At the end of the day this broken item cost almost as much to return as it did to purchase in the first place because the woman was not forthcoming and gave me misleading information. read more

Went in to ship some film (Super8) off to a lab for processing. I had placed stickers on it that read: "Contains film. Do not X-ray" Upon seeing the stickers, the employee behind the counter informed me that she was going to specifically request that the package be x-rayed... Not sure if it was just a bad day or what, but she seemed to just want to cause an argument. After 5 minutes of me asking her not to do that, and her accusing me of being a terrorist trying to smuggle dangerous goods, I gave up and took the box to Fed-Ex. read more

Customer service sucks with 90% of the employees. This one guy doesn't say a word, others are so freaking slow. It's painful going here & I avoid it at all costs possible. Postal center is so much better unfortunately they don't take QR code's. read more

If I could give less than one star I would . Carol who was working the desk was miserable to deal with . Called me a liar to my face ( then changed her tune when she called the corporate number and found out she was wrong ) wouldn't release my packages to me . There was a very nice girl working with her that tried so hard to help but carol was very quick to yell at her . I would avoid going to this location at all costs . read more

Refreshing to have customer service that feels like a local shop with all the benifits of a large commercial offerings!

Went here based on recommendations of the google searches. Should have checked yelp as well. The real measure of the quality of service for anything is when there is a problem, and unfortunately UPS lost my package (delivered to wrong address ) and when we finally found it the box was left out in the rain and ruined. Not this stores fault, but their lack of competence in dealing with my/their issue is very concerning. Trying to give me the "we're not UPS" runaround, yet they benefit from the positive aspects of the UPS brand (would you trust your package with Als package delivery service?) when it suits them. All I really want out of this is a refund of the cost of shipping yet they are making me jump thru hoops by filing a claim, making me sort through my trash to find a ruined box so it can be saved as "evidence", etc. Update - received a very disturbing call from "Ken" Who said he was the owner. Very rude and when I tried to explain my unhappiness with the whole experience and procedure for getting a refund became defensive and hung up on me. Do not do business with this outfit!!!!! 8/3/15 update - well the owner finally relented and refunded me my cost of shipping. UPS still wants the physical evidence before taking any other action. I guess the lesson here (besides using Fedex) is to ask the UPS driver to come and collect the "evidence". Presumably they will go the the right house. I'm still considering my options at this point. read more

As a small business owner that frequents this store often, it never amazes me how the staff could be so unfriendly and act like they've never seen me before. This applies to the owners and every employee I've encountered. UPS comes to my business almost every day,but when I miss them I'll run over to this store. Help isn't usually what I get. They have watched me struggle with big boxes while trying to open the door and never once have they come out to hold the door for me or offer assistance. Unfriendliness and sometimes rudeness is usually what I get. I guess when you buy a UPS franchise part of the training does not include people skills. Today was the last straw. read more

Generally good help and good people. They have helped me save some money proactively by helping me not overspend on a return and head home to get the prepaid return label I forgot. This was $60 - and they could have just said "That's $60." They didn't they told me I may want to consider going home and coming back, which I did. That said, the pricing does feel high to me. All in all I "feel" the prices are steep, but I know the service is great. read more

I only use this store for my Amazon returns and have never had any issues. I follow the Amazon return guidelines which are really simple, bring in your return, scan the code on my app and leave. I don't understand the other reviews that report problems with Amazon returns. I'm going in today with another and will surely report any issues here. read more

Unfortunately had a very bad experience with employee Carol. I called prior to going in and she was very rude and short on the phone and ultimately did not answer any of my questions before she hung up. In store we requested notary services and Carol was actually the one to service us. She gave us a very poor attitude from the start, and was very rude when we did not know 100% what we needed signed. Rather than work with us to determine what was needed, she continued to give us attitude and raised her voice at us. She definitely did not seem to want to help us accomplish this goal. Ended up leaving without getting the paperwork notarized to go elsewhere. read more

I also had a negative experience with an employee named Carol. Very rude and unfriendly. I had my newborn with me and it was cold out. I needed help on how to send a computer back to the manufacturer and she told me I had to leave the store to package it up. There were no other customers in the store. I explained how it was difficult enough getting out of the house with the baby but that if I could just stay inside the store to finish up, it would make my life easier. She told me no, that it was "policy" and I would just have to come back another time. Guess what....went down to the postal center a couple miles down the road and there was NO issues and they DID help me! read more

The staff is always friendly and helpful. They always explain all available options and pricing. Great business to deal with.

Good, fast service. Was a bit surprised when they charged me a dollar to tape a box shut.

I stopped here last week to ship a package from Massachusetts to South Carolina overnight and they wanted to charge me $109. Funny how that same service from South Carolina to Massachusetts overnight only will cost me $29. I completely understand that businesses need to make money but this is just taking advantage of people. I will never return to this business. There are much better options than this. read more

Fickle staff. Some friendly and easy going; others rigid and not helpful. Go to the one on route 109 In the five guys plaza. SO friendly and helpful! read more

If I could give this UPS store zero stars I would. Literally the worst, they are RUDE and the employees are not helpful at all. I gave them a call and asked if my package was there and what did I need in order to grab it because they didn't leave a paper behind. I came in with my ID AND A COPY OF MY LEASE, to grab a package from my amazon prime (that by the way they did NOT need a signature for so I don't know why they didn't just leave it) the lady at the store told me if the address on my drivers license didn't match the package address I would need proof of residency, so I drove home and got a copy of the lease to my apt. Still that wasn't good enough for this employee. Absolutely hated my experience at this location read more

I cant believe they charged me for fragile service $4.15 for box of pens. The guy over there tried to confused me and manipulate. Will never return back. read more

Pay attention to these reviews and take your business elsewhere! This is the third time I have been into this location and I won't be back! Today, Fred just another uncaring, unfriendly and unprofessional employee. Must be hard to get good people to work in this store but have to assume the management is just as bad as they hire these people! Went in with a QR code for a amazon return. Fred asked if I had two codes otherwise I would need to pay for the tape to tape the boxes together! Why would that be I ask him and he says because you have one code. I showed him where it said returns are free and he said not in this store. If there were a way to contact amazon to let them know I would. I also walked in behind Fred who was outside in the lot when I arrived .. he barley held the door ( rude) and ushered me to a place to stand. He then went behind the desk and started talking to a customer about masks and they both agreed that when customers aren't in the store they just take them off.. then he removed his for a second and put it back on and called me over! Last time I was in it was supposedly an assistant manager who was helping me unprofessional and uncaring. And the first time in same thing! These employees should go work somewhere else where you don't have to work with customers! They clearly don't care and this isn't a way to run a business! read more

The service today (as usual) was fabulous! The woman provided prompt, courteous, efficient service and I wish I remembered her name because she is always this way! read more

Drove 30 minutes on my Sunday to have a box shipped, got there I thought the price was high but what the heck, gave the girl there the address to ship to and she couldn't find it, non existent. Got home and googled the address and in less then 3 seconds it popped up, wow, how incompetent. read more

This store is terrible. I have had UPS boxes for more than 13 years. I needed a new UPS box due to a relocation and they were going to charge me a materially higher rate because I had more than one name for a recipient. I have always had the same number of recipients for all prior UPS boxes and I have never been charged a higher rate. read more