Surprisingly painless to use them for our notary services! From what I understand this location is…read morelocally owned, which is great for the community. We scheduled a time online and showed up for the appointment. The gentleman behind the desk was quick, efficient, and communicative about the process. He was very friendly and we were on our way very quick, and for a reasonable price. Also nice - The inside of the store was properly marked to help people stay safely distanced during the pandemic.

This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

Damn I cannot believe I'm leaving my second 1 star review EVER and guess what -- it's for the SAME…read moreESTABLISHMENT!!!! STEER CLEAR from using this location, in fact, ANY UPS location for this holiday season (quite frankly, steer clear forever). Honest to god, I'm a very positive person so it pains me to have this much frustration towards anything, but holy hell. This store has been the root of my anger, stress and anxiety over the last 2 months. Long story short, they admittedly packaged my $800 tv (65") incorrectly and in result, delivered it to Texas completely destroyed. The best part? They're refusing to pay me back the value of the TV. OH WAIT -- I'm sorry, I think the best part has been this location completely ghosting my 25+ calls, 10+ voicemails, 10+ emails over the last 2 months. OH NO NO WAIT, I'm sorry. The best part might be me having to send my FATHER into the store to ask them to answer me since I'm now living halfway across the country. And they STILL had the audacity to ignore me. *Mind you, they were required to reach out to me with the claim's result 48hrs after it was processed -- they never did and instead just denied it -- so I quite literally had to open up 3 different complaints against this store desperately trying to have customer care help me while I have this giant smashed TV collecting dust in my tiny apartment* Here's the full story that's getting a lot of publicity Facebook (could have been avoided if they ever responded to me): I moved from Boston to Texas a couple months ago and shipped out a 65" TV (~$700 value) from my local UPS store. I was super nervous about shipping it halfway across the country and especially nearly shat myself when I was witnessing how careless the UPS worker was being with it (just to paint a picture: she attempted to place the TV SCREEN SIDE DOWN on the tiny metal scale to weigh it until I asked her to flip it over). Very IDGAF attitude, which is fine, but when I asked the worker if I could put insurance on it, or any extra protection, and she told me no. She proceeds to ring me up, charges me $286 to ship it out (almost shat myself again), handed me a paper to sign (spoiler alert: this is what f*cked me), and I go on my way. Fast forward a few weeks after I move, I unbox the giant package and see it's completely smashed. I tried getting in touch with the local UPS store - called countless times, left voicemails, emailed, sent my DAD to the store to ask them to respond to me, I TRIED EVERYTHING for a couple weeks - NO RESPONSE. Hell, I even sent in a Seargent in my town to talk with the owner - still didn't get back to me. I had opened a claim with customer care who told me it'd take 1-2 biz days for the local UPS store to get back to me with their decision to approve or deny it. Shocker - they never reached out. 2 more weeks went by, I kept calling customer care, they told me there's nothing they can do and they legally can't tell me what the claim's result is, only the local store can. (however, one rep did slip and tell me they denied the claim due to insufficient packaging) FINALLY, I got in touch with a great UPS representative who noted numerous red flags on the store's end: * packaged it for a 55" tv (10" too small) * packaged it for a 20lb item (it's 50lbs) * charged me an absurd amount to custom pack it WHEN THEY DIDN'T EVEN HAVE THE PROPER MATERIALS (the rep told me it's typically $50-$60, not $286) * *side note: you can tell by the lousy AF packaging in my photos that they had to ~get creative~ and tape two boxes together to be able to fit the TV inside (that they pretended was 10" smaller). I CANNOT.* The rep told me as long as I didn't sign a PSO form, this claim would certainly be passed and in return, I'd receive a check for the value of the TV along with the $286 I paid for shipping. She mentioned by signing the PSO form, you're refusing insurance/protection on the item if it's damaged from UPS. SADLY........turns out, that was the damn form I signed. I am livid beyond words. I keep replaying the moments in my head asking the UPS worker about protection and insurance and her telling me no.

I had ordered funeral cards for my grandmother's service from another website, and they were…read moresupposed to arrive the day before the funeral. Unfortunately, they never arrived. The company then told me they could rush-ship them for the next morning, but at 7:30 p.m. I was notified that overnight delivery was no longer possible. I was frantic, knowing how important the funeral cards would have been to my grandmother. I drove to the Staples in Beverly and explained the situation to Rachel in the printing services department. She was beyond kind and incredibly helpful. She helped me design a beautiful card and printed 100 copies within just a few minutes. During such a stressful and emotional time, her kindness truly meant so much to me. Thank you, Rachel!

Great customer service in the Printing department. I've had several projects printed and it's 150%…read moresuccess. Thanks so much to your team!

I went to UPS who told me the electronic label I downloaded was for FedEx but it was not. At FedEx…read morethe Assistant Manager printed the UPS label and even sealed the box and taped it to the box. Service at FedEx was WAY better than UPS and they didn't even make any money from the box. If you have a choice btw UPS and FedEx on 114 in Danvers/Peabody, FedEx is a no brained!!!

All I can say the customer service specifically from the store manager was simply non professional…read more The employees were fine. However when an employee asked the store manager a question that she couldn't answer (which is perfectly fine) he simply waved it off and told her to tell me go to the website (mind you I am right in front of him) When I asked another general question the answer was the same..and slightly sarcastic...which earned a laugh from one of his employees. As a business owner, if I was aware that my store manager acted that way, we would have a meeting ASAP. With that said the experience was 5 min long and with that said it was most certainly not a pleasant one. This is the FedEx Kinkos on RT-114

This post office does not have any boxes hardly. They have very limited sizes. These boxes are…read moreessential to anyone who ships inventory regularly. They are rude when you ask for supplies on top of it. I recently moved here from Swampscott. The post office in Swampscott was a joy to go to and always had a vast array of box sizes. I now travel to Swampscott or Salem to mail my packages. This is simply unacceptable customer service.

I've been fighting to get my mail Every since my change of address to my summer home & at a total…read moreloss trying to get a member of the post office to help. I've now submitted a formal complaint & a formal investigation into the USPS was initiated as a result.

Wanted to send small package to brother. When found I wasn't in system, needed a photo ID: I asked…read morewhy (esp since paying in case) homeland security. HA: grabbed package and found somewhere else to ship. Never again.

Just to start, if you have never been here, it is not the easiest to see from traffic. But if you…read morecan see The Outback, just turn in there, it is connected to the restaurant. There is parking right out front. It's a small store, but they have all the supplies you should need to send out any package. I come here mostly to drop things off and the customer service has always been good. I've never spent more than 5 minutes inside. It's a pretty quiet store and they are always very helpful.

All the bad reviews are true. Went to do an Amazon return and they charged me $1 for a piece of…read moretape. I didn't even have my wallet with me. Never again!

Do Not Patronize this store! I was treated so rudely here. I was returning an Amazon package and…read morethe label on a return was not covered by tape. I asked if they could just tape over the label (4"x6") and I was told it would cost a dollar. I said I thought out of courtesy they would tape it, and he responded, "Why, you didn't buy it from us". Rude, arrogant, and such poor customer service. The previous staff was so professional and friendly. I felt like I was dealing with a bratty child and he was a grown man. I'll drive to Staples before I set foot in that place again. I wish everyone in town would boycott this place.

Staff is always polite and helpful. I had to do a money order and I didn't understand the process,…read moreand the clerk explained everything twice and was very patient.

I went here again only to find this guy working here. He seems to be incompetent and not listen to…read morethe customers' detailed or even simple requests. My shipment was messed up and not delivered the way I wanted. He refused to fix it. I would suggest you go anywhere else, but here if you have a complex shipment or even a simple letter. I don't even know if this guy understands fluent English. He seems to be Spanish Hispanic. You may not get your mail delivered as requested.

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

Last year, wall painters using a spray gun got hundreds (thousands?) of tiny white paint dots all…read moreover one of my canvas oil paintings as well as the frame of my college diploma. Oliver Brothers restored my painting and I can now no longer notice any dots on it, which is remarkable as it's a very complicated painting. The restoration took many months but was worth it. I also had them re-frame my diploma and it looks excellent.

From the owner: We offer museum-quality materials and an inspiring selection of specialty frames and mats. Many of…read moreour moldings are handcrafted in several locations around the world. Our conservation framing methods are designed to extend the longevity of your artwork and enhance its beauty. Oliver Brothers Custom Framing was formed as an extension of Oliver Brothers Fine Art Restoration, the oldest fine art restoration company in the United States. As art restorers, we frequently had requests by our clients to look for appropriate framing solutions. Our background working with antique fine art and antique picture frames has guided us in our efforts to assemble a comprehensive selection of historically accurate period frames. In addition to period frames, we also offer a wide range of contemporary picture frames. Pick-up and Delivery We are pleased to offer pick-up and delivery regardless of the size of the artwork. Typically we offer this service for all New England States and New York State.