Great service! Got an Amazon return today helped me with finding my code from changing it from…read morestaples to ups

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

I had ordered funeral cards for my grandmother's service from another website, and they were…read moresupposed to arrive the day before the funeral. Unfortunately, they never arrived. The company then told me they could rush-ship them for the next morning, but at 7:30 p.m. I was notified that overnight delivery was no longer possible. I was frantic, knowing how important the funeral cards would have been to my grandmother. I drove to the Staples in Beverly and explained the situation to Rachel in the printing services department. She was beyond kind and incredibly helpful. She helped me design a beautiful card and printed 100 copies within just a few minutes. During such a stressful and emotional time, her kindness truly meant so much to me. Thank you, Rachel!

Great customer service in the Printing department. I've had several projects printed and it's 150%…read moresuccess. Thanks so much to your team!

I went to UPS who told me the electronic label I downloaded was for FedEx but it was not. At FedEx…read morethe Assistant Manager printed the UPS label and even sealed the box and taped it to the box. Service at FedEx was WAY better than UPS and they didn't even make any money from the box. If you have a choice btw UPS and FedEx on 114 in Danvers/Peabody, FedEx is a no brained!!!

All I can say the customer service specifically from the store manager was simply non professional…read more The employees were fine. However when an employee asked the store manager a question that she couldn't answer (which is perfectly fine) he simply waved it off and told her to tell me go to the website (mind you I am right in front of him) When I asked another general question the answer was the same..and slightly sarcastic...which earned a laugh from one of his employees. As a business owner, if I was aware that my store manager acted that way, we would have a meeting ASAP. With that said the experience was 5 min long and with that said it was most certainly not a pleasant one. This is the FedEx Kinkos on RT-114

This post office does not have any boxes hardly. They have very limited sizes. These boxes are…read moreessential to anyone who ships inventory regularly. They are rude when you ask for supplies on top of it. I recently moved here from Swampscott. The post office in Swampscott was a joy to go to and always had a vast array of box sizes. I now travel to Swampscott or Salem to mail my packages. This is simply unacceptable customer service.

I've been fighting to get my mail Every since my change of address to my summer home & at a total…read moreloss trying to get a member of the post office to help. I've now submitted a formal complaint & a formal investigation into the USPS was initiated as a result.

Wanted to send small package to brother. When found I wasn't in system, needed a photo ID: I asked…read morewhy (esp since paying in case) homeland security. HA: grabbed package and found somewhere else to ship. Never again.

Just to start, if you have never been here, it is not the easiest to see from traffic. But if you…read morecan see The Outback, just turn in there, it is connected to the restaurant. There is parking right out front. It's a small store, but they have all the supplies you should need to send out any package. I come here mostly to drop things off and the customer service has always been good. I've never spent more than 5 minutes inside. It's a pretty quiet store and they are always very helpful.

Every time I walk into this Rowley UPS I'm greeted with a smile. Service is quick, yet thorough and…read morepositive. This last trip was the day before Christmas Eve; Barry went above and beyond to help me find a surprisingly inexpensive way to ship my homemade cookies to Florida in just 3 days! Thank you for making shipping easy!

All the bad reviews are true. Went to do an Amazon return and they charged me $1 for a piece of…read moretape. I didn't even have my wallet with me. Never again!

Staff is always polite and helpful. I had to do a money order and I didn't understand the process,…read moreand the clerk explained everything twice and was very patient.

I went here again only to find this guy working here. He seems to be incompetent and not listen to…read morethe customers' detailed or even simple requests. My shipment was messed up and not delivered the way I wanted. He refused to fix it. I would suggest you go anywhere else, but here if you have a complex shipment or even a simple letter. I don't even know if this guy understands fluent English. He seems to be Spanish Hispanic. You may not get your mail delivered as requested.

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !