Bad parking overall. Service lacked transparency. Would recommend stopping at another P.O. than…read morethis one. Pressed staff. Poor services here.

This is what a post office is supposed to be. Nice, and helpful employees, clean place, lines move…read morequickly even during holidays. My go to post office in the area. 180 degrees different than the office in downtown Beverly.

Staff is always polite and helpful. I had to do a money order and I didn't understand the process,…read moreand the clerk explained everything twice and was very patient.

I went here again only to find this guy working here. He seems to be incompetent and not listen to…read morethe customers' detailed or even simple requests. My shipment was messed up and not delivered the way I wanted. He refused to fix it. I would suggest you go anywhere else, but here if you have a complex shipment or even a simple letter. I don't even know if this guy understands fluent English. He seems to be Spanish Hispanic. You may not get your mail delivered as requested.

Surprisingly painless to use them for our notary services! From what I understand this location is…read morelocally owned, which is great for the community. We scheduled a time online and showed up for the appointment. The gentleman behind the desk was quick, efficient, and communicative about the process. He was very friendly and we were on our way very quick, and for a reasonable price. Also nice - The inside of the store was properly marked to help people stay safely distanced during the pandemic.

This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

incompetent crew ...................... delay in forwarding mail for 7 weeks.....no accountability…read more.....no excuse ..... hope we privatize soon.... these jobs will be dropped

this P.O. has friendly workers! and they also have a drop off box for prepaid shipping, as the…read moresouth hamilton post office does not.

I love this post office! The staff are friendly, accommodating and efficient. Recently, I needed to…read morehelp tracking a very delayed shipped package and the staff went above and beyond finding the package. They even called me to follow up! Thank you, South Hamilton Post Office!

glad to see they added a drop off box so that now people who have prepaid shipping have more…read moreconvenience. thanks!

They should shut down that branch and investigate the mail handlers. I filed a complaint last…read moreMonday about some very important mail that never arrived. They called from that branch saying the address was misspelled. I have proof from them, with the notification of that letter and the date it was supposed to arrive. They still haven't resolved the situation. I've sent emails and haven't received a response. They made the mistake and want the customer to be responsible. During those days, I even checked the trash and found mail from other neighbors. The mail handler is putting the letters in the wrong mailbox.

when my mailman isn't too busy talking the entire neighborhood we get our mail whether it's a…read morebeautiful Christmas card or a large enve marked DO NOT BEND Presidential photo enclosed from Republican National Committee is shoved in small mail slot makes you think it was intentional !

Robin at the post office/ passport area goes above and beyond! Between the knowledge energy and…read morecustomer service was awesome and made this process easy! Thank you!

I went to this location for the first time and the representative asked me for my id for a money…read moreorder transaction. I stood in line for quite some time and had to leave to go out to the car to grab my id. This is problematic because there is no documentation posted stating you need id for money order transactions. Discrimination at its finest. He asked no one else for id except for me.

I have visited this post office countless times over the years. Chris and her colleagues have…read morealways been polite, friendly and helpful. Today I went in with a small package. I had been running around all day, and because I wanted to include a card in the package I hadn't taped it up. A woman I had never seen before (short with short reddish hair) saw me using the Scotch tape (the only thing available.). She snottily said "that won't hold up" and when I asked her for a small piece of packing tape, (literally all I needed was 4 inches),she refused and offered to sell me some. I walked out. There are plenty of postal service locations around that wouldn't think of treating a customer that way, especially one who had given them so much business. Not kind. I could understand if I made a habit out of doing this, but that is not the case and I have taken hundreds of packages there. P.S. I took my little package to another location nearby where they were happy to tape it securely for me-no charge....

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

Damn I cannot believe I'm leaving my second 1 star review EVER and guess what -- it's for the SAME…read moreESTABLISHMENT!!!! STEER CLEAR from using this location, in fact, ANY UPS location for this holiday season (quite frankly, steer clear forever). Honest to god, I'm a very positive person so it pains me to have this much frustration towards anything, but holy hell. This store has been the root of my anger, stress and anxiety over the last 2 months. Long story short, they admittedly packaged my $800 tv (65") incorrectly and in result, delivered it to Texas completely destroyed. The best part? They're refusing to pay me back the value of the TV. OH WAIT -- I'm sorry, I think the best part has been this location completely ghosting my 25+ calls, 10+ voicemails, 10+ emails over the last 2 months. OH NO NO WAIT, I'm sorry. The best part might be me having to send my FATHER into the store to ask them to answer me since I'm now living halfway across the country. And they STILL had the audacity to ignore me. *Mind you, they were required to reach out to me with the claim's result 48hrs after it was processed -- they never did and instead just denied it -- so I quite literally had to open up 3 different complaints against this store desperately trying to have customer care help me while I have this giant smashed TV collecting dust in my tiny apartment* Here's the full story that's getting a lot of publicity Facebook (could have been avoided if they ever responded to me): I moved from Boston to Texas a couple months ago and shipped out a 65" TV (~$700 value) from my local UPS store. I was super nervous about shipping it halfway across the country and especially nearly shat myself when I was witnessing how careless the UPS worker was being with it (just to paint a picture: she attempted to place the TV SCREEN SIDE DOWN on the tiny metal scale to weigh it until I asked her to flip it over). Very IDGAF attitude, which is fine, but when I asked the worker if I could put insurance on it, or any extra protection, and she told me no. She proceeds to ring me up, charges me $286 to ship it out (almost shat myself again), handed me a paper to sign (spoiler alert: this is what f*cked me), and I go on my way. Fast forward a few weeks after I move, I unbox the giant package and see it's completely smashed. I tried getting in touch with the local UPS store - called countless times, left voicemails, emailed, sent my DAD to the store to ask them to respond to me, I TRIED EVERYTHING for a couple weeks - NO RESPONSE. Hell, I even sent in a Seargent in my town to talk with the owner - still didn't get back to me. I had opened a claim with customer care who told me it'd take 1-2 biz days for the local UPS store to get back to me with their decision to approve or deny it. Shocker - they never reached out. 2 more weeks went by, I kept calling customer care, they told me there's nothing they can do and they legally can't tell me what the claim's result is, only the local store can. (however, one rep did slip and tell me they denied the claim due to insufficient packaging) FINALLY, I got in touch with a great UPS representative who noted numerous red flags on the store's end: * packaged it for a 55" tv (10" too small) * packaged it for a 20lb item (it's 50lbs) * charged me an absurd amount to custom pack it WHEN THEY DIDN'T EVEN HAVE THE PROPER MATERIALS (the rep told me it's typically $50-$60, not $286) * *side note: you can tell by the lousy AF packaging in my photos that they had to ~get creative~ and tape two boxes together to be able to fit the TV inside (that they pretended was 10" smaller). I CANNOT.* The rep told me as long as I didn't sign a PSO form, this claim would certainly be passed and in return, I'd receive a check for the value of the TV along with the $286 I paid for shipping. She mentioned by signing the PSO form, you're refusing insurance/protection on the item if it's damaged from UPS. SADLY........turns out, that was the damn form I signed. I am livid beyond words. I keep replaying the moments in my head asking the UPS worker about protection and insurance and her telling me no.