We've had a very difficult time with a business card order from Kendall Press and I would not recommend their services unless you are 100% sure what you want (stock weight, size, design, etc.).
The process of getting a design done was laborious, but these things do happen. We worked with the staff at Kendall Press to come to terms on both a design and construction for the card (we brought in an example card with texture/thickness we really liked from another company). We asked for samples but were told the minimum order was 250. We ordered the minimum to try out the cards.
When we received the printed result, we were VERY disappointed to see that the card-stock was not up to par with the examples we gave. It was flimsy and not close to the stock quality we were looking for. One of our associates went on-site to discuss, and was asked to wait for over 15 minutes while they "looked for" the examples to compare. After 15 minutes standing around with no further acknowledgement, she left.
A day later, we called to discuss the issue. We were told that the examples were "somewhere" and they'd find them, compare them and show us that the cards we received were up to snuff. This never happened. The examples were lost. We were told "you signed a sheet that said 100# stock.", but the reason we hire a service for this is because we are not experts in stock weight or size. We assumed the associate matched the texture and thickness of the very specific examples we brought in.
After discussing the issue internally, we felt it appropriate to ask for a refund of the printing fee (to be applied towards another printing of the cards). We were then told we could only get a percentage back. When asked what percentage, the employee Jacob said we'd receive a return call as he had to talk to the owner. One week later, no call.
After following up directly (again), we were rudely told that we'd get 20% back towards another printing, as decided by the owner. When asking to speak with the owner, we were told that he was too busy and someone else would be dealing with this issue. A second request to speak with the owner resulted in another rude response and hang-up.
We really prefer to work with local businesses but in this case, I'd say look somewhere else. Kendall Press is not the type of service you'd expect at an in person shop competing with the likes of much cheaper online services. You're better off going online and being disappointed there, at least the computer isn't rude to you after it messes up! read more
