I wanted to take a moment to acknowledge Chris at #5711 location. I just left from this store location for a return, and Chris was extremely patient, professional, and kind throughout the entire process. He took his time to help, answered questions calmly, and never made me feel rushed or uncomfortable. Customer service like that really stands out, especially during what could have been a stressful interaction. Chris represented the store very well, and I truly appreciated his attitude and willingness to assist. Please make sure he receives the recognition he deserves for providing such excellent service. Thank you, Veronica read more

I came to this UPS store to return something from Amazon. The Amazon app let me pick specific locations to return my merchandise. It specifically says no box or label needed. Just bring it and let them scan the QR code and you're set. I went to this UPS store location in Watertown this morning and it was not a good experience at all. I should've known, as it has never been a good experience in the past. The older lady there that helped me was surprised that I showed up with just the product (which was in the box - just not an amazon box). She had to check with her manager (older gentleman)...who came over with a tape measure and was like "we can only ship items less than 16". The box was about 17" and he made it seem like he was doing me a favor by accepting it. The lady proceeded to scan my QR code and was like "I'll have to mail it like this (without putting it in another box) and I hope you get your refund from Amazon. We are not responsible. This can get lost or stolen". I asked if she could at least tape the opening to make the package more secure, since she wasn't willing to put it in another box...she said no and reiterated several more times "I hope you get your refund etc". Whatever. Returning something shouldn't be this hard, especially when Amazon pointed me here with those specific instructions. There is clearly a disconnect. This UPS store is not about helping customers. Everything felt like they were doing me a favor, ugh! I would not go here again. I'd gladly put the item back in a box and go to USPS or something instead. I wouldn't have gone here in the first place had the app offered the Wholefoods return option - always a good experience there! read more

I have never received as snarky and rude customer service as I did at this store this morning.

I have consistently received courteous, respectful customer service at this location, and observed other customers treated the same. All supplies, assistance and service have met my shipping needs for over a decade! read more

This owner and employees of this UPS store have always been helpful with holiday shipping advice; and last Sunday, the owner, Shawn (sp?), saved the day, helping me test and print labels for name badges for a big, two-day work event. I couldn't print the labels at work, so I decided to print them at this UPS store. When it became clear I'd used the wrong template (off by millimeters!), we printed the information on regular paper...and he took the time to trim the labels and help insert them into the plastic badges with me! I cannot be more grateful for his spontaneous and kind assistance. He could see I was panicking and needed help in making an evening deadline. For this kindness, as well as for previous advice in shipping--and not because it's around the corner from where I live--this is the UPS store I'm patronizing for as long as I live in this area (and closely beyond)! read more

Wow, slowly slowing slower. If you are in a hurry I would suggest going to another UPS store. Everyone is wearing a mask which is appreciated and the location is decent. I'm sure they have a lot of regulars which is nice. read more

The UPS Store - The floor - Shipping Centers Near Me - Watertown, Massachusetts

The folks here were very nice, but our overnight package was completely lost - never scanned. It's been a month, and they never found it (they claim it was delivered, but at 5am..at a location in NYC that opens at 9am. If it was delivered, they just put it on the street in front of the building...). We were eventually partially reimbursed for the shipping cost (apparently UPS' policy is not to reimburse things like the fuel surcharge and some other fees, no exceptions). Despite being verbally promised a $100 reimbursement for contents, we never received it. UPS customer service repeatedly promised to call back when we followed up, but never did. Most of this negative experience was based on UPS customer service and policies - just a warning to those choosing between UPS and places like USPS. read more

this is the absolute worst UPS location I have ever spoken to. I am a customer of theirs using an online account for our business going on 15 years and this was the worst possible national account experience I have ever had. The Indian man who works here obviously despises woman & spoke to me so rude today (literally out of no where) all because I asked him if they were the only location in Watertown MA. Someone send a positive employee over there. This guy isn't cutting it and shouldn't be working with the public on any level. read more

The worst place that I visited ever! The old man and woman both like in their 60's were EXTREMELY RUDE! I went there to drop off two heavy packages. After scanning the Amazon barcode, they suddenly asked me (who was a woman less than 100 lbs) to move the two heavy packages (each about 50 lbs) from their front desk to their back warehouse... Both the old man, and woman never ever willing to offered a hand helping me....If I did not do that, the old man said with a very rude, un-respectful voice and waving his hands "If not, just GET OUT THERE with your stuff!" Sounds like they could not wait me to leave their store, like evicting an enemy... I was very astonished. Finally, I had to call my friend, (a guy) came to the UPS for helping me to move the packages from their front desk to their warehouse. Also, no one helped us though they were not busy. I went to so many other UPS store, no one ever asked me do to this. Even if I needed to do this, at least being polite and know how to respect people. P.S. the young gentleman (staff) who helped me last month was super polite, warm and helpful. I wish all the best for him. read more

My estimated delivery was for yesterday. It didn't come. Which is fine. Then today they attempted to deliver and "missed me" when I was home all day. No one called me or buzzed me. So how am I supposed to know they were here????? Now I'm supposed to wait two more days for them to come again. My package doesn't even have to be signed. they could've just left it outside. read more

I just went in to ship a package with a pre-printed label but needed 2-3 inches of packing tape to seal the box. Instead of using their tape gun which was in view, I was told to buy a $6 roll of packing tape if I wanted to ship the package. When I questioned this, the woman working the desk told me every shipping store does this. Then, she told me to , "Try to be happy." This place is close to my home but I won't be going back. It is ridiculous to nickel and dime customers in this way. read more

Very rude!!! It seemed that it was a complete chore for the gentleman there to even acknowledge the customers. He refused to scan a bar code for a return (as is customary when you have a UPS return label) because he wanted me to PAY $3.00 to have the label emailed to the store. I saw him have the same attitude with other customers that came in and they were late with an order for a customer that walked in and was told she would have to wait, no excuse , no apology , just "it's not ready". Extremely unprofessional and rude attitude. Would not recommend !! read more

Extremely rude and inefficient staff. Also charges for repacking your Amazon prime packages. Avoid going to this store if you can, you will probably save time, money, and avoid an incredibly frustrating experience - which no one needs right now. I usually have great experiences at the UPS store, and I can't believe how terrible this one is compared to others in the area. read more

This by far the worst UPS store I have ever come across. These guys charge 4$ for using a computer just for few seconds i.e. to put in usb and get the prints. How else we are supposed to get the prints? They don't even have printers with direct usb slots. Never never never never visit this location. The old man working there is extremely arrogant. read more

Do not trust the owners....horrible service, no explanation of charges. When asked why I was being charged $5 to pick up a package that said FREE PICKUP he says "because I am telling you". read more

Updating my review to say I wish I could give 0 stars. The majority of the reviews are about how incredibly un professional and rude the management of this store is and I couldn't agree more. As the commenter, you didn't even apologize for my horrible experience with the people who run this store and clearly don't plan to make any changes to your staffing. Don't waste your time here people! read more

Many of the people posting negative reviews are mistaking this UPS Store for the regional shipping center that UPS also has in Watertown. They are two different businesses. The shipping center is owned directly by UPS. If you didn't receive a package on time or don't like how they didn't leave a good note on your door, that's the regional shipping center, and the store has nothing to do with it. The stores does not delivery any packages at all. If you have a complaint about UPS delivery, write a bad review for the shipping center. It's totally unfair to give the UPS Store a bad review for something they have nothing to do with. The UPS stores are basically franchises that are owned by individual owners. This store is one of the latter. I've been a customer of this UPS store for 9 years and am very happy with their service. I've had a mailbox there (and still do), and I've also shipped many things from there and everything has gone perfectly. The level of care and service has been exceptional. The owner is super helpful and his employees are too. I've seen a few reviews that kind of attack him for having a foreign accent, which I think is really unfair. For starters, about half the people in Watertown are Greek or Armenian, and that's part of what makes the town special. Secondly, even if the owner of this store was one of only a few people who have a foreign accent, it's very unfair to attack him for that. He deserves to be treated with dignity and respect. Most of our ancestors also spoke with an accent when they first arrived to our country, so it's very hypocritical for people to criticize anyone for that. read more

Avoid this location. The staff is cranky and rude, particularly the woman who regularly works the counter. On top of this, they will nickel and dime you on everything. I tried to return something from Amazon, which specifically says bring your item unpacked along with your return barcode and simply drop it off at any UPS location, they will do all the work. The guy at the counter told me my item (an unopened quilt) was too big for the Amazon supplied bags and that I need to buy a box, and packing supplies, to return my item. I was not doing that. After I left with my item, the man behind me in line said the same guy tried to charge him $3 to print his shipping label for an Amazon return. I drove the 5 minutes to the Belmont location, walked in and told them I had an Amazon return. The guy at the counter asked for my barcode, scanned it, gave me a receipt and wished me nice day. Lesson learned. read more

Always a good way to do business by making customers who have simple questions about pick up times and shipping protocols feel like they're a nuisance. I had one unpleasant and unhelpful experience yesterday and another this morning when I called to follow up. That's enough for me to never again return to this store with rude management and terrible customer service. I'm not surprised to read about similar experiences here and will simply take my business elsewhere. read more

The UPS Store in Watertown Square is the place to go find a solution to your problem, whatever it is. Whether it's printing, copying, shipping, renting a mailbox, or any of the other innumerable services they offer, this store can get it done quickly, efficiently, and at a reasonable price. I use this store for all of my packaging and shipping needs, and it couldn't be easier; I just bring in the items I want to ship, give a destination, and let them take care of the rest! The owner, Shawn, does a great job running the store, and has a great relationship with his regular customers. He is a kind and reasonable manager, and his main goal is helping his customers complete whatever project they came in with. He and his staff make this independent franchise a routine stop for many, myself included. The store is kept clean and organized, and always fully stocked with whatever packaging or printing products are necessary to get the job done. Situated in an ideal location right in the center of town, a visit to The UPS Store in Watertown is a must for anyone in the area. read more

I live downtown and have a UPS store just three blocks away from home. Instead I use this Watertown UPS Store because the owner is very professional and his prices are better than the location near me. Highly recommend. read more

THE best UPS store within 5 miles. 150% better than the Newton Stores & 1000% better then the UPS service center in Watertown. Helpful, professional, concerned, pleasant, efficient. read more

I would give it 0 Star if I could. This is insane that they charged $3.18 for print 1 piece of paper, black and white. I walked in and was looking for a "USB slot" on the printer just like many other UPS. But I found none and I asked the staff and he said "you can use the computer to print it out " so I did. So when I checked out and he said "$3.18" and I thought my hearing was having a problem and I asked again with the same response and I was in shocked! He pointed at the computer and I found a label behind the computer saying "2.99 computer charge". That's such a scam without telling your customers in advance. Never going back to this place!!!!!! read more

The UPS Store - Shipping Centers Near Me - Watertown, Massachusetts

Diego at 15 Main Street UPS is a credit to this location! He is a hard working young man of talent and credibility. I'd hire him for my business any day of the week. Fred BBM read more

I can't understand how this shop hasn't gotten outstanding reviews. I often need to return things I've purchased online and this is incredibly easy st The UPS Store at 15 Main Street in Watertown Square. The owners are lovely people and the people who work for them are always very accommodating and friendly. Service with a smile every time . The store is very clean and neat and well organized and the staff is very helpful when I need to make copies, enlargements or anything else. I happen to be really uncomfortable with any equipment I'm not totally familiar with and usually need to ask for help. I've never felt like I was bothering any staff members and they were always not only polite but genuinely friendly. I'm certainly glad to have such a nice place in my neighborhood read more

Met the lovely Persian family that operates the store. Very professional and very courteous. Will continue going here given the awesome experience. Also a very fair priced notary ! read more

Worst customer service experience i have had in a long time. An older woman and man essentially interrogated me when I went in to pick up a package I had shipped there via Ups Access Point pickup. They were beyond confused why I was picking up a package there. ?? I would have had it shipped to my home but last time I did that UPS wouldn't leave my package (i was home. No one tried to even contact me) and I had to go pick it up at the store anyway! Basically, don't use UPS. And especially don't use this location. These people are miserable and confused. read more

Customer service needs work! Went to pick up a package I had sent to the location and told them my first and last name. Three people bumbled around and they said they did not have it. The older man said call UPS. I did after driving home. Guess what? It was dropped off there. I had to drive all they way back, and then they said they had it. read more

This store needs new management- the employees act as if the customer is an inconvenience... A single computer keeps the service at a snail's pace - some of the employees seem barely trained... so disappointing read more

I had been coming here for the last few years and was a happy customer. Recently, I sent a package to a usual address in California. The clerk entered the address incorrectly, which caused a delay. UPS received the correct info but it was returned back to Watertown. They just expected me to repay to send it. Never going back. read more

I ended up paying a little less than I expected, getting my stuff shipped faster than I expected, and spending WAY less time doing it than I expected. read more

Terrible customer service. I first went to the UPS store in Porter Square (also terrible) to ship some boxes using a UPS ground account number (prepaid). I was informed that I couldn't do that at that store (after unloading all my boxes) but that Watertown may be able to. I then called Watertown before driving all the way out there and asked if I could ship some boxes UPS ground with my account number. The man who answered the phone (didn't get his name) said YES, OF COURSE THEY DO. So I schlepped my boxes all the way to Watertown carried them into the store, and announced myself as the person who had just called about using the account number. The clerk started weighing and measuring my boxes and putting labels on them. When he was done, he indicated that I can pay by swiping a credit card in the reader. I reiterated that I was using a UPS ground shipping account and he replied "oh no we can't do that here." I had called him and explicitly asked if I could do that and he said OF COURSE! He didn't seem to have the tightest grasp of the English language, but if you don't understand the question, do not answer it and send me all the way to your store for nothing. When he realized that I wouldn't be using his services, he said "next customer" and began helping the guy behind me! My gf and I then began peeling off the labels he had affixed so that we could load all of the boxes back into the car again. He then said "no no you can't just tear them off I need them to cancel the tracking number!" If you need your labels back before we can leave, why don't you peel them off yourself before helping the next customer! Did he expect us to wait around while he helped everyone else in line before he returned to us? Ridiculous. Terrible customer service. Never received an apology for not being able to provide the service promised over the phone. I then went to the FedEx store in Harvard, they were friendly, professional, and processed my packages with my Fed Ex ground #, no problem. Should have gone there first. And I will use Fed Ex exclusively from here on out. read more

Woman who answered phone was extremely rude. Basically hung up on me and told me to call the other ups store for customer service. Beware of this woman with a foreign accent. Maybe ups should invest a little in teaching their employees the importance of quality customer service. read more

SCAMMERS! This place charges $4 just to touch their antique computer which has a Windows 98! When asked about the price, I was very rudely pointed to a sign which was hidden strategically behind the computer. I am really surprised how they are still in business. Old lady from Adams family at the front desk - you need to go back to business ethics 101 read more

I like this location a lot! I've done everything here... Shipped out a bunch of stuff, faxed a bunch of things... I'm literally here every week! I love that there's a notary on location! The boxes are a little pricey, but they last through wear and tear, and shipping way better than Home Depot boxes do! I always come back to this location when I'm in the area! read more

Do NOT buy boxes here they charge you absurd prices, like $8 for a box! What a rip off.

The woman was very rude to me insisting that I use her tape to the point where it turned into an argument. The man was unpleasant. This is the UPS store closest to my house but I will be avoiding it. Don't have a store if you can't manage to be pleasant! read more

Horrible customer service. Made an amazon return and they asked me to take the box it was shipped in. When I asked if I can give it to them to dispose they said not here. I'm baffled... read more

Worst store to deal with. I had a package shipped going through the Watertown store. I needed delivery changed to a different access point because I was going to be out of town during the delivery. The first time it was out for delivery, it was unclear if the access point accepted it. Watertown ultimately ignored the change request; even though it said delivered at the access point, it was delivered to my home address. Fortunately, I was in town by the time it was delivered. I get it's busy at this time of year, but in general, they have poor communication. read more

They never came to my address to pick up my return package while I waited at home all day for an entire week. I had to take my return to the local USPS instead w/o any hassles. UPS Watertown MA is one of the worst businesses I have ever had to deal with. Never Again!!! ZERO STARS!!!!!!! read more