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    The UPS Store

    3.6 (69 reviews)
    Special Hours Closed
    Updated a few days ago

    Services - The UPS Store

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    3 months ago

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    Local

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    8 months ago

    new owners lots of staff no waiting nice uniforms owner helped with a billing problem

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    Local

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    1 year ago

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    Local

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    11 months ago

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    Local

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    2 years ago

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    Local

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    3 years ago

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    Local

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    2 years ago

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    Local

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    3 years ago

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    Local

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    2 years ago

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    5 years ago

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    4 years ago

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    9 years ago

    Helpful 1
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    7 years ago

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    Local

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    3 years ago

    low key, friendly and opened on a sunday when i really needed them to be! what more could one ask for?

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    Local

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    7 years ago

    Dave was kind and helpful, I got everything I needed done quickly and with great service. Thank you!

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    7 years ago

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    Lorig D.

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    17 years ago

    Helpful 3
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    16 years ago

    Helpful 1
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    15 years ago

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    13 years ago

    Helpful 1
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    14 years ago

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    6 years ago

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    12 years ago

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    8 years ago

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    8 years ago

    Jesse is absolutely amazing!! A consummate professional. I wouldn't ship with anyone else out of Cambridge, MA.

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    11 years ago

    Helpful 1
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    8 years ago

    This is a wonderful spot! Incredible service, friendly staff and truly a pleasure to do business with! I highly recommend this place!

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    12 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    9 years ago

    Very nice, local-feeling shop. The staff is attentive, friendly, and transactions seem to take as little time as possible. Great job!

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    5 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    9 years ago

    I have been pleased with the overall time/date delivery of all my holiday online shopping with the UPS system.

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    9 years ago

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    9 years ago

    Very best store for shipping and printing. Kudos to management

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Jesse, the owner, weighed them and then advised me that due to the large dimensions they would be quite expensive.

    Mentioned in 6 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    3.8
    (82 reviews)

    I had a good experience here overall. They have sturdy moving or shipping boxes on sale. The person…read morewho helped me was kind, and cut my box down to size when I didn't use all of it, so I wouldn't be charged extra. The one thing I wish I had known before was that business accounts can't be used at stores, which are franchise locations. I had already packed my box before I realized. The person was nice about it, and checked if the account could be used a number of times. He pointed out that I had to go to a center if I wanted to use the account, and that the stores were franchises, and blocked the use of accounts. That was helpful to know for the future.

    I run a small business and while I ship most of my orders through USPS, occasionally UPS offers…read morebetter rates for large packages, so I make drop offs here on a regular basis. I was really glad to learn that they sell packing peanuts, because sometimes I run out and need to grab supplies at the last minute. Well, the last time I asked for packing peanuts, the employee told me that they no longer sell them and this was a company wide policy change. Turns out that was a lie: He just didn't feel like going in the back and making up the bags for me. I couldn't find anything on the UPS website regarding this policy change, so I asked another staff member the next time I was at the store, and that person confirmed that I can absolutely still buy packing peanuts there. All I can say is that if UPS doesn't want to take my money for supplies, that is just fine. I go to U-Haul or Staples now if I need supplies in a hurry. I just drop my pre-paid packages off at this store as necessary and will not buy anything else or seek additional services. I'm still leaving 3 stars because everyone else I've encountered at this store was courteous and helpful.

    MailBoxes & Much More

    MailBoxes & Much More

    3.0
    (2 reviews)

    I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

    I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

    The UPS Store - copyshops - Updated June 2026

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