This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

Update: I was able to speak to Dani, the store manager. She was extremely supportive and…read moreprofessional. She made certain that my concerns were addressed and that I was satisfied with the interventions needed to get everything back on track for a smooth delivery of mine and my sister-in-law's packages. The people of Salem are so nice. Thank you, Dani for your help!

I sent a package to Seattle on sept 15 through FedEx which was supposed to be delivered b/n sept 18…read more&20 .I paid $52 for shipping . As of today ,Oct 4 , it said package label created & delivery time is pending . I called several times at the shipper store 51 pleasant st ,Malden the guy at the store kept telling me " Mamm you don't understand, you have to wait or call tomorrow " .I asked to speak with the manager & no luck . I don't know if they lost my package or damaged through the process. I am still waiting to get the answer . The worst experience I ever had through my customer service experiences .

The staff in this store is unprofessional and the owner is irresponsible. Two weeks ago I stopped…read moreby to ship a package to California. The staff made mistakes on address when copying it from my cellphone and didn't confirm the address with me. I attempted to claim the loss against them since it is due to the fact their staff made mistakes and wasn't following the necessary procedure to confirm address with me. But the owner declined to pay for any amount beyond UPS's shipping insurance, basically they just want to pay for nothing from their side for their fault. I wouldn't trust this business anymore and would suggest anyone to be cautious of this store.

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

I strictly buy clothing online, so I'm here often. Everyone is always polite, kind and…read moreprofessional. The return process is simple and quick, even if there's a line!

This location stole my package, I have just turned all information over to the Police, they are…read morerude and nasty, from my understanding they have been having problems with this store and the employees stealing packages ,,,

Can't say enough good things about the particular UPS STORE…read more Our first time visiting Marblehead, my family was up here from South Carolina celebrating my daughter's nursing school graduation by giving her a Boston trip, and this is where we got our VRBO. As what happens with a lot of vacations, we bought too much to fly home with us. So monday morning, I brought a large bag of souvenirs into the store and met Devin. He was super understanding of what I needed and how I wanted to get this stuff back to south carolina safe and sound. His personality and customer service was awesome. And when we received our box yesterday, everything was protected and wrapped and handled with so much care. It was an honor to meet this guy, and I just wanted to show him some online love that he was greatly appreciated for helping us out during the end of our vacation. 10 out of 10. Positive reviews aren't given out enough anymore, so I just wanted to relay a sincere THANK YOU to Devin and this UPS STORE. We will definitely be back to Marblehead again! Fantastic town and people!

$1 to put a small piece of tape on a box for UPS dropoff at the UPS store! I'll never to go one…read moreagain.

Stop wasting your time. If you need a great UPS store, go to the one on Everett Ave in Chelsea. The…read morepeople there are incredibly nice and helpful, the store is clean and put together, and service is way better. Absolutely worth the extra drive.

#1 its closed #2 it was loud af with some kind of religious…read moremusic when it was open. #3 the door was always locked when i went there. I had to wait for the woman to come open the door.