I used this business for years when I was in need of a p.o. box (mailbox)…read more Billy and his family are some of the nicest people in the city! Helpful, kind and funny! I noticed a negative review and just HAD to speak out! That simply has to be a reflection of the customer, not this business, because I had nothing but courtesy and professionalism during my years as a customer at Mailboxes and much more. Seriously... Sandy Tobin

I shipped 4 large packages from here to Los Angeles August 15. The estimated time of arrival via…read moreFedEx ground delivery was about 7-10 business days. I just received my last package a week ago...ALMOST THREE MONTHS LATER. I spent over $400 to ship my things across the country in a timely manner. I called at least 3-5 times every week trying to locate my packages because the original tracking numbers were bogus. The staff there didn't know where my packages were for weeks, until finally someone discovered them sitting at another facility. I spoke with Bill, the manager/owner and he never had answers for me. When I called and left messages or emails seeking new tracking numbers, my calls were never returned. Bill became annoyed and rude, at times, when I would call because he was "sick of dealing with this". Trust me dude, I was too. Now that I finally have all my belongings, I have inquired about a full refund as I certainly did not receive the service I paid for in the timely manner it was promised. Once again, I have yet to hear back from Bill. Worst customer service I have ever experienced. This place is a joke and Fed Ex will hear about how poorly customers are treated at a company they are affiliated with.

Surprisingly painless to use them for our notary services! From what I understand this location is…read morelocally owned, which is great for the community. We scheduled a time online and showed up for the appointment. The gentleman behind the desk was quick, efficient, and communicative about the process. He was very friendly and we were on our way very quick, and for a reasonable price. Also nice - The inside of the store was properly marked to help people stay safely distanced during the pandemic.

This UPS location is a mess. They block cars in when dropping off packages and show zero care in…read morehow they handle deliveries. I literally just watched an employee throw a package straight onto the ground. They overcharge, and the customer service is awful. Do yourself a favor--skip this place and go to USPS instead.

I've watched at how the employees get treated by the customers. They come into the store expecting…read moreto be waited on right away. If they'd take a minute and actually watch how many things are going on behind the counter they may see these employees are doing the best they can. I watched as one man brought in a large fragile item to box. No matter what they did, it wasn't good enough. I also witnessed a lady start screaming at one of they employees trying to have him do something he was unable to do. Nice job Jake, Paul and Jacob keeping your cool. Candace

Manager is rude and so abrupt. Staff really tries but they have so much new staff. I asked about…read morecards and the manager rude blurted out- "oh my gosh... we haven't had them for two years". So much for a friendly response!

Wanted to send small package to brother. When found I wasn't in system, needed a photo ID: I asked…read morewhy (esp since paying in case) homeland security. HA: grabbed package and found somewhere else to ship. Never again.

Just to start, if you have never been here, it is not the easiest to see from traffic. But if you…read morecan see The Outback, just turn in there, it is connected to the restaurant. There is parking right out front. It's a small store, but they have all the supplies you should need to send out any package. I come here mostly to drop things off and the customer service has always been good. I've never spent more than 5 minutes inside. It's a pretty quiet store and they are always very helpful.

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

We recently added a granite mail post/box and granite lamp post on our property…read more We cannot emphasize enough just how much Pat upgraded the curb appeal of our home, and how happy we are with the end result! Pat knows his trade extremely well. He's cordial, professional, focused, efficient and is well prepared for any obstacle or setback during installation. They produce great results! I highly recommend Pat's Post.

I'm sure they're nice folks but I experienced from them two no shows on promised arrival days which…read moreI had taken off from work and a lack of communication. Frustrated I eventually requested a refund which I did receive timely.

John and his crew, Jessica and Heather are the best! They're good people! We're their clients for…read moremany years and the service is always excellent, from receiving and mailing packages to sending and receiving faxes. Very reasonable prices for their services. Would highly recommend them!

Been a customer here for years, and have had nothing but positive experiences. Have shipped…read moreparcels, rented mailboxes, and used their other services, including the "complimentary" ones. The staff has always been pleasant, professional and thorough in my opinion. Shipping does cost a little more than some other places, but (for me) it was well worth it to ensure that my packages were packed and delivered on time and undamaged. Everyone has different experiences and expectations, but the folks here have always done right by me. Thanks !

Avoid this UPS store!! The staff are helpful, but Nick - the manager, -has very poor interpersonal…read moreskills and escalates challenging situations by blaming the customer and refusing to engage in any meaningful way when problems occur. When my package was sent to the UPS "Fraud Department" due to a glitch in the UPS system (their computer issued 2 receipts for the same package: one for shipping the package and another for payment), Nick stalled for months. Even though the Fraud Dept told me they had the package and it was safe, that they just needed confirmation from the store manager, UPS eventually lost the package. Nick then told me UPS acknowledged that the loss was their fault and would issue a full refund for the contents of the package, even though the package was not insured. I didn't hear back from Nick for almost 2 months. When I stopped by the store, Nick told me that UPS would not issue a refund, and that he was in a big "battle" with the company about it. He refused to send me copies of his correspondence, or updates of any kind and said that this was for the "protection" of UPS. He then told me he was busy and it was a lot of work to enter all the info manually... so it's not clear that he ever did anything at all to get my package back or get a refund. When I told him that this had been a terrible experience, he told me that was my "opinion". When I said I had used UPS for years, but I didn't want to go through this again, he said I had "options". I asked what they are? Nick said I could "use FedEx or USPS"! This man should NOT be in a managerial position. I had used that store for years for shipping orders for our business, but I will never go back there again.

Damn I cannot believe I'm leaving my second 1 star review EVER and guess what -- it's for the SAME…read moreESTABLISHMENT!!!! STEER CLEAR from using this location, in fact, ANY UPS location for this holiday season (quite frankly, steer clear forever). Honest to god, I'm a very positive person so it pains me to have this much frustration towards anything, but holy hell. This store has been the root of my anger, stress and anxiety over the last 2 months. Long story short, they admittedly packaged my $800 tv (65") incorrectly and in result, delivered it to Texas completely destroyed. The best part? They're refusing to pay me back the value of the TV. OH WAIT -- I'm sorry, I think the best part has been this location completely ghosting my 25+ calls, 10+ voicemails, 10+ emails over the last 2 months. OH NO NO WAIT, I'm sorry. The best part might be me having to send my FATHER into the store to ask them to answer me since I'm now living halfway across the country. And they STILL had the audacity to ignore me. *Mind you, they were required to reach out to me with the claim's result 48hrs after it was processed -- they never did and instead just denied it -- so I quite literally had to open up 3 different complaints against this store desperately trying to have customer care help me while I have this giant smashed TV collecting dust in my tiny apartment* Here's the full story that's getting a lot of publicity Facebook (could have been avoided if they ever responded to me): I moved from Boston to Texas a couple months ago and shipped out a 65" TV (~$700 value) from my local UPS store. I was super nervous about shipping it halfway across the country and especially nearly shat myself when I was witnessing how careless the UPS worker was being with it (just to paint a picture: she attempted to place the TV SCREEN SIDE DOWN on the tiny metal scale to weigh it until I asked her to flip it over). Very IDGAF attitude, which is fine, but when I asked the worker if I could put insurance on it, or any extra protection, and she told me no. She proceeds to ring me up, charges me $286 to ship it out (almost shat myself again), handed me a paper to sign (spoiler alert: this is what f*cked me), and I go on my way. Fast forward a few weeks after I move, I unbox the giant package and see it's completely smashed. I tried getting in touch with the local UPS store - called countless times, left voicemails, emailed, sent my DAD to the store to ask them to respond to me, I TRIED EVERYTHING for a couple weeks - NO RESPONSE. Hell, I even sent in a Seargent in my town to talk with the owner - still didn't get back to me. I had opened a claim with customer care who told me it'd take 1-2 biz days for the local UPS store to get back to me with their decision to approve or deny it. Shocker - they never reached out. 2 more weeks went by, I kept calling customer care, they told me there's nothing they can do and they legally can't tell me what the claim's result is, only the local store can. (however, one rep did slip and tell me they denied the claim due to insufficient packaging) FINALLY, I got in touch with a great UPS representative who noted numerous red flags on the store's end: * packaged it for a 55" tv (10" too small) * packaged it for a 20lb item (it's 50lbs) * charged me an absurd amount to custom pack it WHEN THEY DIDN'T EVEN HAVE THE PROPER MATERIALS (the rep told me it's typically $50-$60, not $286) * *side note: you can tell by the lousy AF packaging in my photos that they had to ~get creative~ and tape two boxes together to be able to fit the TV inside (that they pretended was 10" smaller). I CANNOT.* The rep told me as long as I didn't sign a PSO form, this claim would certainly be passed and in return, I'd receive a check for the value of the TV along with the $286 I paid for shipping. She mentioned by signing the PSO form, you're refusing insurance/protection on the item if it's damaged from UPS. SADLY........turns out, that was the damn form I signed. I am livid beyond words. I keep replaying the moments in my head asking the UPS worker about protection and insurance and her telling me no.

Unknowledgeable staff. Terrible service. Do not recommend! More education needed. I cannot…read morerecommend this place at all. As a senior, this is the first bad review I've written in my life.

Shipping bday gift to grandson from Taunton to Wakefield. It was delivered to me in a gigantic box…read more(waste!) Mostly air. I as a 1st time customer am IMPRESSED. 1/2 he b4 closing he cut the box outside the boxes gift in half, taped it all up, slapped on the new label & had it ready for the FedEx pick up that was already late. Lucky Me! Relieved the FedEx chargers were $25ish BUT what struck me was when I checked the receipt he only charged me $2- for re-packaging (effort) Wowza try that at the post office. Best part is he did it all with a smile. Polite, professional and knowledgeable. That guy needs a raise. This place is gonna be a frequent stop for me. All the hours I've wasted trying to find boxes, wrapping in brown paper like a former postal worker would do, & a whole lot of tape when all I have to do now is bring it to Parcel & Post Plus. AND they offer USPS, FedEx,UPS. Great to have one person quoting all 3. Best value I've come across in a long time.

Make sure you read your receipts when sending packages from this post office. I sent a package on…read moreApril 4, to the correct destination in another country. The postal worker put a totally different country. I called Swampscott PO and they couldn't help me !!! They made the mistake of putting the wrong country on it how can you not help me !? Fast forward to today May 29th after calling the main post office my package is finally back in Swampscott. I called to make sure they didn't send it back to the wrong country AGAIN, thank goodness I did because they had no idea about the package. Yes mistakes happen but not knowing how to rectify the situation is not very good for business. I'm sure I won't get a refund for shipping and it never getting to its destination. Read your receipts !!

Very nice post office - i was mailing a box - quality, value, service - all great! He was…read moreefficient in handling my request.