The lady was kind if rude , but she got it done. Her name…read morewas Michele. I would recommend the one in Peabody.

I came here hoping to get my label printed since I ran out of ink and panicked. After waiting in…read moreline, I asked politely if the label could be printed here. He told me no. I told him this was my third post office visit and I was hoping to get it done here since this was the third one I checked, and since it was much bigger than the others. The guy at the counter decided to get loud and embarrassed me in front of all the customers. He treated me like I was an idiot and not worth his time. As I walked away crying he yelled at me to buy some ink! The ladies at the Billerica post office in pinehurt were so much nicer, they don't me they can't provide the service but are going to get a printer real soon. They requested I go to the library to print it but with the traffic, I would have never made it in time. He could have treated me like this but no, he treated me like I was stupid and belittled me. I came to find out that all I had to do was request a refund on my shipping label and then I can start a new one in the post office. Not sure why none of the workers knew this information considering we are living in the internet driven world. I will NEVER go back to this post office again, because I do not want to see that man again.

Lemme lemme lemme tell YOU! This post office has got it going on, Martha!…read more This post is loaded with things like: Stamps! Envelopes! Postal workers! Their robotic service that helps you mail a package is wonderful. It's been at the post for years and years - some may say she's the grandmother of AI. And maybe she is... Just maybe she is. Either way, da machine is absolutely brilliant and convenient. Super convenient even, Marjorie! The staff here is quite accommodating. When routed through this post - mail is delivered swiftly. I like when mail is delivered swiftly. Do you, Charles? Let the fam know this is a great place to mail a letter.

They are the pitts! They NEVER answer the phone, NEVER! Also, they give you an attitude when you…read morewant to do a mailing, the management is non responsive. I try diligently not to use them. Horrible!!!

I love this cozy little post office. The forms desk is well stocked and the staff are polite and…read morehelpful. Today they assisted me with sending a certified letter, which I have not done in a long time, and walked another woman through the customs forms to send an item to China. If a line starts to form a second person comes out and opens another register. There is ample parking, two outdoor mailboxes for when they are closed, and they are accessible during the current road construction. This is part of a complex with a gas station/convenience store, but those businesses charge high metro Boston area prices. The post office is the jewel in the building.

I've lived in Wilmington for, well too long, but I can say I have never had a problem with…read moredelivery, or the staff working the counter. All professional, all good.

I, again haven't received my mail for 2 days. I'm dying to hear what the reason is. This is not…read morethe first time this has happened. The worst. DO YOUR JOB! There is something very important i am waiting for.

Extremely rude, if they were not govt workers or they would definitely be out of business and out…read moreof a job. I went in to open a po box, greeted the staff and said I was interested in a po box. Staff reply, "What about it?" I replied I would like to open a po box, a staff member shoved a form at me and walked into the back. That's part 1. I filled out the form and brought my drivers license to a large, heavy set white woman. I opened a pdf of my insurance on my phone- 2 required documents. She said she needed a paper form, so I left went to my car and retrieved the registration. She, then, said she wouldn't accept my valid US driver's license because the address was different. None of these requirements are on the actual form, but fine. I show her an employee id- no expiration date. She insists I go home and get a passport or my military id!!! After each new "requirement", she walks off to the back and pretends I'm not there anymore. I have had po boxes at several post offices including this location, for years- never had an issue actually opening the box with valid id. I did have issues with them losing mail, not being open as advertised, and never answering their phone. I'm filing a complaint, not that I expect much to come of it, but people like her is why this area has such a wonderful reputation. My only consolation is that she is probably a deeply miserable person, to feel the need treat people this way.

This post office is great. The people are friendly, our mailman gives our dog biscuits and plays…read moreball with her, and I have never had any problem with the service. They hold our mail when we're away, and always get it right. Our mailman even took the "away" slip for us once because we were late getting it in. All around a nice group of professional people.

Great experience! I had a little problem with my mail…read moredelivery, and Joe was very helpful and kind. He took the time to make sure everything got resolved quickly. Thank you, Joe, for the great service!

I feel like the people who leave bad reviews blame the company more than the workers and building…read moreitself. I've been here plenty of times to deliver bought packages and my own personal packages and have genuinely no bad experiences. The only reason why I won't leave a 5 star is because I will admit the service from the workers can seem a bit passive aggressive or a nonchalant which leaves it a bit awkward. But In all honestly if you were dealing with customers who don't listen to anything you say it's bound to happen lol.

Yesterday 4/30/2026 the mail carrier a sub for our regular carrier had four pieces of mail without…read moreapt numbers on them yet names are on inside of boxes. One piece was mine and contained a check . He just dropped said pieces of mail on floor and left he said it wasn't his junk b to look at every box for names so he just dumps mail on floor so anyone can grab them? Pissed me off I tried calling post office several lines no one ever picked up I'm not only pissed but disgusted. USPS sucks its no wonder they're losing money

Brian was super helpful and made the entire process easy! Location has all the supplies needed…read more Plenty of parking available

First time there today. The man behind the counter acted mad…read moreand rude. I thought I would Thank him to be nice anyway, no response, or your welcome. I will not be returning to this store again. I work in customer service, and would never be rude to a customer. I hope my package makes it.

I actually had a pleasant experience at this PO. I'm a little picky when it comes to post offices,…read moresince I spend more time here than most people do, but this one was really nice. I love when the post offices are in creaky but pretty old buildings (like this one and the one in Arlington Center), and I love it even more when the service is good and the people are competent. The man who helped me ship my Priority box was friendly and had a smile on his face... Yes! That's all I ask for! The only "semi-gripe" I have is that parking isn't so easy around here, what with the construction, etc. But the nice thing about Lexington is that a quarter apparently buys you an HOUR on the street. Score! :-) I guess I can do more PO runs during lunch.

In 2024, I experienced multiple mail theft and package tampering with this office. The lady at the…read moreoffice tried to make me blame our mailman but I refused only to find out that she still went blamed our mailman. After that incident/complaint, all was well until March 2026 when someone in this post office stole my cosmetic and tampered with my cosmetic packages back to back. When I complained this time, they again led me to think that our mailmen were to blame. It's an awful feeling to wonder or think that your trusted mailmen are to blame. We are very good hardworking honest people. I myself have helped so many others in my life tirelessly with nothing to gain. I have never stolen from anyone or been dishonest causing harm to anyone. We don't deserve to be bullied/threatened, retaliated against, and stolen from. Since daring to complain and accuse them of stealing my cosmetics (sunscreen), my entire family has now been personally targeted where every important financial personal sensitive mail has gone missing for the past one month. We never had this level of scary problem before in our entire lives and we are very long time residents (my 2024 mail theft was 2 Lexisnexis letters, 4 Bath and Body coupons with monetary value, and one cosmetic package tampering but nothing worth stealing). We checked with our neighbors and it is only us that someone who is sorting mail inside this post office is doing to us. I know because important mail still goes missing when 2 different mailman deliver. We have security cameras and know every mailman delivering. To date, we are missing 11 pieces of important personal assets, property and tax bills, water bills, bank statements, etc for a month now since my first complaint of theft since March 31, 2026. Only all the most important mail goes missing immediately after I dared complained a month ago that my sunscreen was stolen. If I had known that vocally complaining about sunscreen theft would result in personal targeted retaliation of a much more disturbing frightening nature that all of our most important time urgent mail goes missing, I would have shut up and let myself be stolen from. I don't need to buy online and can go without. However stealing critical mail is something that I can't prevent or do anything about. They are only targeting our family and none of our neighbors out of revenge. I feel sorry for my other family members because they had nothing to do with me making my decision to complain about my own package theft and got dragged into this nightmare traumatizing situation of mine.

Don't let the overall star rating dissuade you from using this UPS store. Most of the bad reviews…read moreare from many years ago. Customer service is amazing! I'm always greeted with a hello and a warm smile. I have been here multiple times to drop Amazon and other return packages. I have sent packages as well. Yes, UPS can be more expensive than USPS but you get what you pay for. Overall this is my preferred UPS store in the area.

The staff here are always helpful, friendly, and kind. This is the best UPS store in the area!read more