The staff was friendly and very personable. The issue lies in the fact that they really need to…read morelisten to their customers and their needs though. I sold an item on eBay and bought the shipping label via eBay itself. When I came to this store I explained that I needed help packaging the item and making sure it got their safe and undamaged. The staff handed me a bubble mailer. I specifically asked if it would be possible to instead provide a box with cushioning. I explained that this was an item I was selling and I needed assurance that the item would arrive undamaged in any way. The staff assured me "it won't get damaged." I voiced my skepticism however the staff seemed insistent that there would be no damage to the item. Sure enough, the item is being returned to me with photos of damage. I am now unable to sell this item now due to irreversible damage. Once again: the staff was very kind and personable: I'm only upset by the fact that they were so insistent/resistant to just provide a box. It has left me with the impression that instead of taking the extra steps to help provide what I was looking for, they just wanted to get the transaction over with asap and get on with their day. The experience has unfortunately put me off on this location and staff. I appreciate the "service with a smile" I truly do: but the professionalism unfortunately leaves a lot to be desired.

They are horrible and unreliable. First they did not pack my package in-front of me and they said…read morethats OK and no worries. To the moment I am not sure if I got the packing I paid for! I let go because I did not want to delay others and I was not comfortable staying around in small store and making sure I am able to maintain distance. I was given a delivery date and took the fastest option as I was shipping time sensitive material and I mentioned that to the lady who was supposed to be helping me. Last I called today to understand what happened and since I went with USPS option though from their store, I am told we can't help you!!! Now the day it should be arriving to the destination, I track online and I am find the package is still in Boston!!!

I had one of the most unprofessional experiences I've ever had at a FedEx store. The manager,…read moreBobby, tried to charge me for a bag even though my return instructions clearly state that returns without a box or label must be taken to an official FedEx store and handled at no extra cost. The instructions literally say: "Returns without a box or label must be taken to an official FedEx™ store and not a third party location. Bring the item in its original condition in the original packaging with any included accessories/parts." Not one word about paying for a bag or any packaging. Instead of following FedEx policy, the manager himself tried to upsell me for something that should've been free. That's not a mistake--that's dishonesty. For a manager to act like this is unacceptable. If a store leader is trying to charge customers for items that should be provided, it makes me question the entire location's integrity. FedEx needs to look into this immediately because this kind of behavior is horrible customer service and completely unprofessional. I will never return to this location and I'll warn others to stay away too.

I visited on a weekday evening just before closing and the staff was incredibly polite and helpful…read more I was shipping a package internationally and arrived stressed about getting through all the customs info. The staff member calmly walked me through all the steps, took time to define terms that I was confused by, and made sure to explain the shipping options and rates. It was overall a highly pleasant and professional interaction, and I expect I will go out of my way to use this Fedex location in the future.

Brian was super helpful and made the entire process easy! Location has all the supplies needed…read more Plenty of parking available

First time there today. The man behind the counter acted mad…read moreand rude. I thought I would Thank him to be nice anyway, no response, or your welcome. I will not be returning to this store again. I work in customer service, and would never be rude to a customer. I hope my package makes it.

I have used their services back in 2013 for picking up and shredding documents. I had decided to…read moredrive up recently (within about 7days of the new year) and save some time and money. Here's the thing about old documents,like maybe some of you out there, I still had a lot left going back some 16 to 17 years. Now like a lot of people out there I have a shredder. Let's be honest though,how many of us (10 pages at a time) will actually shred such a big amount in a relatively short time? Raise your hand. (Pause). Yeah me neither. This is where neighborhood parcel comes into the picture. They are quick and efficient. If you take the drive up there my advice is to look for parking space 999( no not even making this up) as that is right in front of the building. They remembered me from a few years ago (hey I had a ton of old papers then). They are friendly as well and weigh each loose bag by the pound. Ironically I filled out and had them mail out the notarized certificate of document destruction. They will also email it to you only if you prefer. I can't tell you how much time they saved me (as I am getting to that stage in life of weighing time vs. money vs. the fact I won't do it all myself in this case). The relief of knowing that these old documents I was never going to look at again were all gone is priceless. If you've got a whole lot of documents you have been "meaning to get to" bring them here.

Beware of this place !!! The reviews are correct. Rude…read morecustomer service is an understatement My FedEx plastic sleeve ripped and I asked if I could have one ? SORRY was the response. The drawer is closed and I have to charge you for it. They are FREE Go elsewhere folks!!!

I had a complicated eBay order to mail that needed to be divided into 3 boxes, fragile items. It…read morewas difficult getting the usual eBay mailing label with three boxes. I got estimates from the store and used those. When my items sold, I took everything down for packing and shipping. The lady who helped me remembered me, helped with the eBay part, and got me the best rates she could. Packages are being delivered today, one day later from MA to CT.

For years, this store has been my go-to place to ship. The…read morestaff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled. Easy to get to the store and park.

I sell a large amount of items on ebay from week to week, and i use "the processed word/ Medford…read morePostal Center" EXCLUSIVELY for all of my shipping. They offer several options for shipping providers, and are very informative as to what costs what, what gets there when, they always give me a tracking number, and even highlight it sometimes on my receipt. Whats more is the lady behind the desk is very nice, and you don't have to wait in long lines like you do at the post office. They also offer notary services, and they have great options for packing supplies and materials, and in a pinch they always have what i need. I wish the post office would take some lessons from this place! A+

From the owner: Fedex Authorized shipping center. DHL and USPS authorized shipping. Medford Postal Center…read morespecializes in finding the most affordable and effective shipping method for your shipping needs. Medford Postal Center also has plenty of office and packaging supplies such as boxes, pen, tape and bubblewrap. If you need other business services such as a notary or business cards, Medford Postal Center can help you as well.

The UPS store in Arlington Heights goes way above and beyond to make sure their customers are…read morehappy. I ordered a whiskey gift set for my husband for Christmas, which was dropped at the store as it required a signature. It was, in all likelihood, taken with outgoing parcels as it disappeared. I was advised what to do, and I called the vendor to ask for a tracer on the package. The customer service at the vendor was abysmal, and they never traced the package. The package resurfaced three weeks later and the owner of the store, remembering our conversation, delivered it to me herself. They have my business for life.

The UPS store in Arlington always gives attentive customer service and they move the lines forward…read morequickly. I came in today to print a homemade birthday card and Laurie the owner worked with me until it printed out just right. I was very appreciative.