I have added a second picture of another stripped lug on my car, because they are not taking responsibility and just saying hey you know what we made a mistake, let's make it right. Not trying to get free shit, just trying to get a wrong made right. DO NOT GO HERE I have filed a claim with the bureau of auto repair and the better business bureau read more

Tracy Mazda - Stripped lug - Car Dealers Near Me - Tracy, California

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Stay away from Tracy Mazda. My family walked in on a Monday afternoon and it was empty with a few dealers in there. I said hi to joe, and when I asked him to show me a cx30, instead of taking me to all the vehicles that are out side he pointed at the one parked right there. He could care less. The I asked him about 0% apr deal that's going on on their website through the end of the month and Joe lies and said it's ending today. I can't trust a dealer who lies 30 seconds in to the interaction. We looked at the car and took our business to another Mazda as they didn't lie. Joe emailed me the next day, and was arguing with me that Mazda changed the deal even though it has been very clearly stated on the website it's available thru the end of the month. DONT come here, go to Mazda concord or Dublin. They're better, honest & don't lie to your face right of the bat to make a sale they're not interested in and then argue with you over email. (I can show screenshots of Joe arguing. He's a a Jo(k)e, save your time. read more

Call Chris and he will put you in your dream car. We found this Ford Edge online and called Chris who held the car for a couple days until we could get out to Tracy for a test drive and when we arrived Chris was right there every step of the way getting our test drive, explaining the features, working on pricing and financing and installing the new licence plates. Chris and the sales manager, used car manager and the finance manager provided very good advice about the extended warranty that after careful consideration we decided was an unbeatable deal and protection for our new investment. Chris is very professional making for an excellent car buying experience and was able to get us into the nicest car we have ever owned at the right (great) price. read more

Tracy Mazda - Call Chris and will put you in your dream car! - Car Dealers Near Me - Tracy, California

I spent much of the afternoon at Tracy Mazda on Monday test driving and buying a beautiful new Mazda CX-30 that my Bay Area broker found for me. This review echoes all the previous 5 stars of buying a new car from this dealership which truly was a pleasure and helps the dismal image many new car dealerships have these days. One difference for me was being fortunate to work with relatively new Business Manager Joshua Coon. Josh has the "patience of Job", as the old saying goes - he spent more than an hour going over basic things inside the vehicle and then going on a test drive with me. I am older and my last car was a VW Jetta Sport Wagon whose technology is "ancient" compared to the vehicles of today. I know I asked some things more than once and did not even use the correct terms all the time, but Joshua never flinched and always had a smile. Not to mention he is very intelligent and interesting to talk with! Many sales people are "here today and gone tomorrow" after you write that elusive check, but Josh offers continued support - after I got home I had some questions and sure enough I got clear thorough replies and that is important since I have so many things to learn about this car and its capabilities. Go to Tracy Mazda and GO JOSH! read more

What a great experience at Tracy Mazda! We originally contacted 'another' Mazda dealer closer to home, after doing our homework and choosing a Mazda 3 hatchback. We made multiple calls and emails, and never heard back . . . from a car dealer?!?!?!? WHAAAT???!!! Tracy Mazda got the call because Kristie Debenedetti had contacted me about a previously owned vehicle we were looking at, and she was persistant. NOT annoying, but professional, persistant, and easy to work with. I sent her the specifics on what we were looking for, and the next day we owned a car! They went above and beyond, from the finance guys to the detailer, and we would ALWAYS call Kristie first! My wife loves her new car, and now it's my turn . . . Kristie? Great service and support at Tracy Mazda! read more

I will explain in depth at a later date... Unfortunately I am far to upset with our experience to give them a clear headed review at this time. Bottom line, don't trust anything Dave Brown the Store General Manager say's... all he is looking for is foot traffic regardless of how far you are coming from. read more

I came all the way from south Bay to take a look at couple of used cars at Tracy Mazda. Nick, one of the representative brought the car out of the lot and welcomed us. They have a good number of cars in their lot and we were able to test drive other cars as well. Jim, sales consultant was pretty flexible with the numbers and we were given a very reasonable price. Finally we came out smiling and the whole experience was pretty pleasant. Surely recommend it to my friends!! read more

Tracy Mazda - Friendly people make car buying a great experience!! - Car Dealers Near Me - Tracy, California

I went to Tracy Mazda to try and purchase a newer car and was going to use my current Mazda CX3 as a trade in. The lady I dealt with was awesome but the people who looked at my car for the whole 2 minutes for the trade in, did not open anything on the Car, they did a visual of the outside and came back with 3 thousand for the trade in. to make things worse after they run my credit their attitude change to a very derogatory one. I left very humiliated from that experience. A few weeks later I went to another dealer in a different town and trade it my car in, they drove it and open everything in the car while I stood there and trade the car in fir $18,000. I ended up getting two (2) 2022 premium XLE RaV-4s, and one of them is a hybrid, I got the two vehicles even after they run my credit and didn't have to put any money down either. Moral of this story is don't judge people for what they look like, even people that might look like they don't have much can surprise you, I am sorry to say that the nice sale lady that help me, lost out on a very nice commission because of her upper management. Looks can be deceiving if you have personal bias against others. read more

My fiancée and I recently moved and were in the market for a practical but fun car to take on trips and conduct errands. After comparing a few models, we had our eyes set out on a Mazda 3 hatchback. Thrilled about taking that step to obtain our first car together, we started researching on obtaining a competitive rate for a loan as well as price ranges for the trim and features we wanted. After scouring numerous articles and sources, we had built up the expectation of a difficult process. But after purchasing our car at Tracy Mazda, I'm thrilled to say that the experience couldn't have been any easier. We contacted several dealerships which had availability. And although it took us more than an hour to reach their dealership while other dealers were closer, we're glad we made that trip to Tracy Mazda. From the initial email we received about a quote, to the final send off in our new car, the customer service we received throughout was always courteous, friendly and professional. (I can't say the same for some of the other communications I received from other dealers.) Thank you Kristie, Joseph, and Frank for receiving us and making it an effortless purchase! It really did make all the difference! read more

Seems pretty good. Got same day appointment. Staffs are friendly. Waiting area is neat and they also have a separate room for kids to play. Their vanilla coffee was very rich and good. read more

My husband and I were looking to trade in our VW Jetta, originally, for a Mazda 3 or Mazda 6. When we arrived we met, Nick Tan, our Sales Consultant. Nick was fantastic and SO helpful in educating us about both models. Nick really helped guide us into selecting the car that would be best for our lifestyle and future family. Ultimately, we chose the 2016 Mazda 6 Touring, and I'm in love! Without Frank Yray, the man the crunched the numbers, we would still have our Jetta. Along with Nick, Frank went above and beyond to get us into our perfect family car. Frank was determined to get the numbers into our budget, and he succeeded flawlessly! In the end our experience at Tracy Mazda was smooth, hassle free, and memorable. If you are in the market for a new car, ask for Nick Tan, I promise he will not disappoint!! Thank you Nick and Frank for your EXCELLENT service and friendliness! read more

From the beginning to the end, Kristie provided us with amazing customer service. My fiancé and I were in search of a used Honda and we luckily saw the exact car we were looking for on their website. So my fiancé decided to give them a call. Kristie answered and was very prompt on letting us know the car was available if we were interested. She quickly scheduled an appointment for us to come see the car for the same day. When we arrived, she greeted us with a huge smile and was very warm and welcoming. She answered all the questions we had and was patient with us through all the issues we faced being first time buyers. She even provided great conversation while waiting for things to process. Initially, I was hesitant to drive out to Tracy and not be satisfied with the car or just to receive mediocre service but I'm so happy we decided to come here, well worth the trip. Also Charles, the financial manager I believe, provided us with wonderful service and friendly conversation. read more

I have 2 Mazdas, they are fantastic cars! I came in for the oil change on friday, it's was painless to schedule and they're very accommodating. The part person and the young lady who was the service adviser - both were welcoming. I mentioned about the hesitation that my Mazda5 had, I saw the technician test drove my car though based on his test drive it was nothing unusual. The car feels much better after the oil change, yes...it's not psychological - I can feel it. I get my oil change every 5K according to Mazda and I will definitely come back here for my Mazda needs. read more

Bought a 2008 MX-5 Miata in 2009 from them and haven't looked back. Their internet price was 3000 less than blue book, and even that price I was able to get them to come down a little bit more. Sales experience was largely pretty good. Service has been excellent, albiet sometimes on the slow side. A few times they've promised it by a day by the time they close and have had to push it out. They have been accommodating to us in terms of paying over the phone and what not otherwise. Our model had the convertible top-drain design flaw affecting 2006-2008 models that flooded the trunk and underneath the seats. Repaired without issue and they went above and beyond by getting district manager approval to replace our entire carpet. Coupons for service show up regularly in the mail and even when you don't have a coupon they honor a 10% if you tell them you had it/forgot it/whatever. The old service manager Mark was excellent -- the new service manager Crystal is even better. Highly recommend the service department. read more

So much for honesty and quality. My check engine light came on after a recent 60,000 mile factory maintenance and upon returning to Tracy Mazda I was told I needed a new thermostat; $240 and a new EGR valve; $650. A second look by a local auto shop in Hilmar, CA determined that my check engine light wasn't coded for an EGR valve problem, only a thermostat problem. The estimate to replace the thermostat was less than half that of Tracy Mazda's. The transfer case on my Mazda Speed 6 went to shit only a few weeks after Mazda worked on my vehicle. A second opinion says they forgot to refill the transfer case with fluid. It seems like every time I have taken my car in for repairs it only gets worse a few weeks later. Will never give this place another dime of my money. read more

Talk about service!! I bought a Mazda from Tracy Mazda 4 years ago. I've always returned for my maintenance and have received nothing but exceptional care every time. Always quick but thorough and attentive to all details in respect to keeping me safe on the road way. We've since added a baby to our family and realized that it may be time for a larger car. I knew I couldn't go to anywhere but Ken Harvey's for our new "Mom car". I first stopped into Tracy Honda. Dylan, was fast to help me find just the right car and didn't turn me to the wolves once we realized it was across the parking lot at Mazda. He held my hand and surpassed my expectations, along with the Tracy Mazda finance team (ie. Miracle Workers!), Frank and Zamir. I told them the car I wanted and my budget and they pulled it off! They made it look easy but I know they worked extremely hard to ensure that I would be driving home in a new car that afternoon. The General Manager, Brett even came over and congratulated me on my new wheels! I had to run an errand while the team worked up the details and Zamir made sure someone gave me a ride- I can't remember his name but he was very friendly and offered up great conversation. If you are looking to buy a new Mazda or Honda, look no further than this dealership. They have a great used car inventory too! You will be treated with care from beginning to you driving off into the sunset in your new car! read more

I have so much amazing things to say about Tracy Mazda, but I will try to keep it short. From start to finish... Nick, Jack and Zamir made my experience enjoyable, quick and painless. They worked with me incessantly and fought for me to ensure I left with a vehicle I so desperately needed. They took a chance on me and flight for me. In addition to their customer success, they are all so incredibly professional with THE BEST warm, inviting energy. I am encouraging anyone who is interested in purchasing a Mazda to please only visit Tracy Mazda. You will get professionalism, honesty and integrity. I will never forget the team at Tracy Mazda who helped me more than then they know. THANK YOU SO MUCH Nick, Jack and Zamir!!! We need more people like you in this world! read more

We purchase a used car for our daughter today! It was great we drove away knowing we had bought the right car. Ours salesperson, Heather was the bomb! Love her she was wonderful & knew her stuff! Go see Heather! read more

I had a great purchasing experience at Tracy Mazda. Nick Tan did a phenomenal job at guiding us through the purchasing process. He was very straight forward, as was the finance manager. Everything was very clearly explained, and there was no pressure to make a decision. I've bought a lot of cars in my adult life and can easily say this was the best purchasing experience I have had. Many thanks Tracy Mazda! read more

Love my Mazda! Best purchase ever but this review is for the service department at Tracy Mazda they are always so nice and helpful and quick! The lobby is awesome so actually wait while they do oil change or anything, they have WiFi, snacks, drinks, TV and clean bathrooms. Not like going to a SpeeDee or something. Keep up the good work guys! read more

What a JOKE! Sure, Tracy Mazda will sell you a car...and an extended warranty lacking clarification that you are REQUIRED to use their dealership for any work(of course there are pages of exceptions ) . Customer Service is NOT their priority--ESPECIALLY, from the dealership OWNER!! He is the only person with authority to approve getting our work done at local dealer ....been 5 days(SO FAR!) NO RESPONSE-- Customer satisfaction IS NOT IMPORTANT....my car has been stuck in limbo. SO UNPROFESSIONAL. read more

I recently bought a 2019 Mazda CX-5 from Tracy Mazda. I used TrueCar to find the best price for the color and trim I wanted and Tracy Mazda gave the best offer. The sale itself was a smooth experience. Zack was a sales person and he did his best to answer my questions, and helped in negotiating trade-in. The final trade-in price was very close to CarMax offer I had so I decided to sell my car to Tracy Mazda as the most convenient option for me at the moment. No pressure to buy any products at financials. I would recommend Tracy Mazda and Zack specifically to everyone who is considering buying a new Mazda! read more

I had the best experience buying my first car! Joe and Zamir were helpful from beginning to end they had me approved for a 2018 Mazda 6 pre own with an excellent APR for being a first time buyer and not having good credit they worked very hard to work on getting me the best deal and work with my budget they were very professional and very patient I totally recommend somebody looking for a pre owned or new car. read more

Purchased a used Mazda 3. The process was a good experience, a thanks to salesperson Nick Tan. Wasn't initially planning on getting a Mazda to be quiet honest. But after taking a better look, I'm very pleased with the decision. Would definately consider purchasing from Tracy Mazda again in the future for sure. read more

We went to purchase an AWD vehicle today and were pleasantly waited upon by a professional and courteous salesman named Dave Modic. We were given lunch at his dealership and ended up by purchasing CX5 AWD vehicle. On the financial end, another outstanding employee was Zamir Amin. Together these two men made our purchase a most enjoyable experience. read more

I recently bought a Mazda3 from Tracy Mazda. I went out of my way to buy from these guys because of the awesome service from Nick and Joe. They were very helpful over email while all the other dealerships gave me the runaround. Everyone involved in the sale, including the GM and finance guy, were friendly and honest - not pushy Thanks guys! The car is awesome. read more

Be very careful while dealing with this dealership. With their fix price game, they often deceive customer. Once you buy something expect nothing from them, they won't take any responsibility for the faults that were already present in the car. Worst dealership in the northern California. I would advise to look for your car somewhere else. Hope it helps! read more

I love everything about it ! The customer service , the deals the finance part...! I bought 3 cars from here the managers are super nice and friendly the sales persons as well . read more

As I set out on trip to Tracy Mazda from Fresno,Ca (2hr drive). Looking for the one and only red Mazda 3 Touring. When I arrived at Tracy Mazda I was greeted by Heather Wellbaum who I contacted via their website. She was so friendly and inviting already had the keys ready to show me the car. After a nice long test drive which I appreciated which gave me time to actually drive the car. After that it was cake, car was in amazing condition I was in n out within 2 hours!! Heather Wellbaum was amazing and the best out there !!Carlos the manager was awesome as well for giving me a sweet deal!!! I couldn't pass up!!!! Thank you Heather Wellbaum for all your hard work I appreciate you so much and Tracy Mazda for this amazing experience will be back!! read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

The service department went above and beyond in helping my daughter with her car repairs. Thank you very much for the friendly customer service. read more

Drove to Tracy to look at the Madza3 I had my eyes on, then left with that car the same exact day. Noey helped us out and he was amazing! Such a down to earth guy, and so easy to have a conversation with. I get that salesmen have a goal that they need to accomplish, however Noey was able to accomplish all that plus added in some very pleasant stories about his life and family. It definitely made the process more enjoyable, and not at all stressful as I had anticipated. Next, we met Zamir! He was very awesome as well. He made all the paper signing and additional stuff an easy process, and I did not feel any pressure at all. I would definitely recommend this location if you're looking for a Mazda! It's a drive (depending on where you're coming from) however I promise you that the process will be very much worth it. read more

1. Requested a quote for a 2014 CX-5 Sport/6MT Base. 2. Got an email from Nick Tan, Internet Sales, with inventory, availability, and out-the door price. 3. Gave him my info, he ran my credit, had a conditional approval, just needed my paystub, proof of address, and my trade. 4. Arrived at about 5:30PM Saturday, 9/7. 5. Used car guy looked at my trade, offered me exactly what the BLACK book value was. (As a side note, I'm sorry, but for those of you who expect Kelley Blue Book or NADA Guide on your trades, you have been fleeced by some really bad "internet information". Dealers do not, and HAVE NEVER gone by KBB. That's a really rough estimate consumer tool that's not updated often. If you want to know what an actual dealer will give you on your trade, you have to use BLACK BOOK, because they update their values WEEKLY, based on actual sales data. Don't get butthurt when your jacked-up ride with bald tires and zipties gets appraised as "TRADE-IN: ROUGH: -550/NO AT: -1200 HIGH MILEAGE." If you want KBB value for your car, sell it yourself and stop whining. Thanks.) 6. Negotiated a final number, quick test drive, shook on the deal. 7. Signed the paperwork while my new ride was being detailed. Took all of 15 minutes. 8. Was out the door, in my new car, before 8PM (barely 2 and a half hours after I got there.) No fuss, no muss, no BS. If you actually do your homework, know the stock number of the model you want, don't think your hoopty is worth an extra $G in "emotional value", most transactions should go like above. This is the 5th new car I buy or lease in about 10 years. I only had trouble the first time, when I didn't know what I was doing. Again, my salesman, Nick Tan, was straightforward, friendly, not slimy or skeezy, no tricks. I'll review their service department separately when I get my first service (which they offered for free, BTW. Score.) Love the car, and I've already gotten a follow-up email AND phone call thanking me for my business and making sure I didn't have any questions or issues. This is how it's supposed to be done, folks. read more

Doesn't get much better than Tracy Mazda. We were in the market for commuter and went to go look at an advertised 2011 Nissan Sentra. Our Sales Consultant, Alfonso, was pretty much the complete opposite of what you would think a used car salesman would be. He certainly stood out from crowd as this was the 8th dealership we had visited that weekend. After the test drive we knew we wanted to buy the car, but now came what is usually the hard part: negotiations. Alfonso had a "what I can do for you" approach as opposed to a "what I can't do" attitude. His willingness to work with us showed us he didn't just want to make a quick deal and boot us out the door. He genuinely cared about making sure we were happy and that both sides felt the deal was fair. We felt it was and decided to move forward. Now, honestly, we were not the easiest people to deal with that day. It was hot, we were tired, hungry, and just wanted to get the car and go home. There were a few bumps in the road and the purchasing process did not go as smoothly as we had hoped. Our frustration clearly showed. Despite all my sighs, dirty looks, pointing, and all around jerk-ness (yeah, I was being a little bit of an asshole), Alfonzo and the staff at Tracy Mazda remained patient and professional. They even offered to drop the car off at my home since it turned out we weren't going to be able take it that day because I needed additional paperwork. Though frustrated we couldn't drive off the lot sameday, I thought this was a true testament to how they do business. And it didn't stop there. When we got the car there were some things that popped up that weren't apparent during the initial test drive. I emailed Alfonso the following day and though it was his day off he took my concerns seriously and arranged for my girl to take the car back since I was at work. She took the car down and the service department looked at it right away. She was treated respectfully and the service team took the time to address all the concerns we had; Tracy Mazda certainly stands behind the quality of the vehicles it sells. We got the car back that same day and it has been running great. We are extremely happy with the purchase. Because of the great experience there we will certainly return when we are once again in the market for a new ride. A+, guys, A+. read more

Tracy is rather far from a lot of things... like where I live. However, I was offered a price I couldn't refuse and as such I have now purchased my first ever car (new) from Tracy Mazda. They are the local Costco/AAA dealership... I got my Mazda3 for even less than the Costco price! No, I'm not saying how much I paid... but I never even had to negotiate a single thing. Without mentioning names, my salesman was a young guy and made my first car buying experience a breeze. He made me feel calm and comfortable at a time when I was a nervous wreck. The financing manager on the other hand, tried to push the extended warranty so much he even said that is how "he feeds his kids: the commission from selling warranties" I was in and out in about 2.5 hours. Not bad I'd say. Can't wait to get my first free oil change to say hi to the guys minus the finance dude. The dealership is a full fledged dealer and is in a pretty new building. It's nicer than the other Mazda dealerships I've been to. They also have a large selection of cars... always a good thing. read more

I Went in to look at a 2017 MX-5 RF Special Edition that was in the center of the showroom last week. Zack was helping me out. He moved the car out of the showroom so I could drive it and he worked with me & his manager to find a reasonable compromise on price. In the end, I bought this lovely car with the shortest amount of paperwork and discussion I've ever experienced during a car purchase. I had to go home to Oakland to get a cashier's check for the down payment, and traffic was terrible going back out to Tracy for the car pickup. My friend Erik flew me out to the Tracy Municipal airport in our shared airplane and Zack stayed late at work, picked me up at the airport, and personally handed me the keys and car. What a great guy! Also, the MX-5 RF is AMAZING. Thanks, Zack!! read more

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Great experience!! Walked onto lot and told Zack what I was looking for. He brought me exactly what I was looking for. Took it for a drive then went home and debated which car was for me. Zack answered all my emails, without any hassle, then set up an appointment to talk numbers. The whole process was smooth. Zack helped me decide between different Cx5 models to find which was the best fit for me. I love my car. I have received great follow up and answers to my new car. Would highly recommend Tracy Mazda and especially Zack for making the car buying process hassle free, easy and fun!! Thank you Zack!!! read more

Let's roll with this review update thing. The issues with the warranty are still troubling. Telling someone they're getting a warranty through Mazda and then getting a warranty through some other company is frustrating, especially when the company has horrendous reviews. So I cancelled the extended bumper to bumper and just kept the Powertrain. Then, about 4 months later, my car's turbo died. Luckily that's part of the Powertrain. I was (unfortunately) visiting Merced at the time so I took it to the dealer. They told me that Mazda would probably cover it anyway since it's a common problem, then they told me that if they didn't my Powertrain warranty would cover it. So really they were not concerned. I got a call a few days later. Mazda told me that my car was some type of salvage, and I was told that my Powertrain warranty had been cancelled. Whaaaaaaaaat. I called Tracy Mazda. They took the car in. They said that Mazda had on record that my turbo died once before (whaaaaaaaaaaaaaaaaaat) so that the turbo is considered salvage or something weird (my car is not salvage), and that my powertrain was cancelled due to a misunderstanding, so no one was going to cover the costs of the repairs. But they also said they knew it was their responsibility, so they fixed everything for free. Thankfully, because it would have cost $3000. They also gave me access to a few sales guys that showed me some cars I might be interested in since now I hate my car. But unfortunately the sales guys told me I could only get like 11.5k for my car. Given that I paid almost 17k for it, I wasn't about to sell it at negative equity. So I'm still a bit peeved at the issues. I was sold a warranty in a misleading way, and I have a car I would not have ever bought if I knew there was a problem with the turbo, which I am pretty confident was not disclosed to me - certainly not that the turbo was considered a salvage from Mazda. It also sucked having to deal with the entire process, and now I don't know if I have a Powertrain warranty anymore. But I mean, at least they covered it for free, and the sales staff and boss were all friendly about it. I really would prefer to go back in time and not buy this car, but what can I do. read more

Had a very good overall experience when I sold my 2018 Toyota Tacoma here in July 2021. Salesman Justin contacted telling me they were interested and although it took me a few days to take it over to them, he came through with the price he gave me online. Very professional and courteous. Thanks, Justin! read more

My girlfriend and I bought a 2013 CX-5 from Tracy Mazda, and I can say that it was a great buying experience. Our sales person, Chris, handled our deal from beginning to end, and he did everything he could to make us feel comfortable, welcome, and informed about the car as well as the buying process. He did NOT attack us with a bunch of hard lines and pressure, as you might expect at some dealerships. Chris really went above and beyond to get us a great deal on a car that we really wanted, while maintaining the professionalism and respectful attitude one would expect from an honest dealership staff. The staff at this dealership is great. The sales manager, Brian, was also very welcoming and accommodating to us, which made the whole experience that much smoother. We really got the feeling that the people at this dealership value our business, and we'll be coming back to patronize them for maintenance as soon as the time comes for that. If you're looking for a Mazda or just open about buying a new car, come see the guys at Tracy Mazda. They really take the time to make sure that their customers are well taken care of. read more

Purchased a new Mazda 3 today. Yipee... The process was easy from the first sales person to greet me up until the pass off to Mgmt / Finance. They were tough negotiators, but worked with me and made the experience very pleasant. Compared to the other dealerships on that same auto mall I'd highly recommend them. read more