I am a Service Consultant for Livermore Harley-Davidson and my wife I moved from the Tracy to Dublin 4 months ago. We use to take both of our Mazda's to Tracy Mazda, but now that we live in Dublin we decided to take our vehicles to Dublin Mazda for Oil Change and Tire rotation and came to find out that we got charge double for the service on both vehicles. Kristin at Dublin Mazda was nice but did made our visit personal or pleasant, it was more business transaction deal. As a Service Consultant my self, I always try to make my customer's visit a pleasant one and a personal. So yeah, I think we will keep taking our vehicles to Crystle at Tracy Mazda for all our services, it's worth the drive to get the same service I provide to my customers as Crystle has provided for us. Thank you Crystle for your great service and we will see you soon. read more

Brett made a very honest attempt to rectify the situation that was not of his direct doing. I'll continue to update with any future visits I have with Tracy Mazda. Hopefully a few proper coachings and some honest good faith effort from his team will yield positive outcomes in the near future. I'd say that while the have let me down in the past they have always stepped in to fix their mistakes. Props for doing that. read more

Never actually visited but sent several emails to inquire about a Mazda5. Internet Sales person "Bill" responded with a low price, about $500 lower than other bay area dealers. They also offer an "unlimited engine warranty" through "Western General Co". They push this no cost to customer warranty as a unique advantage over other dealers. I kept asking for specific info on the terms of this warranty and Bill just kept telling me good stuff about it, but avoided ever providing a copy or sending the details. Tracy is a fair drive from the Bay area and I'm not going to drive out there unless I know all the specifics. Even though their stated price was lower than other closer dealers, it really makes me suspicious if they won't provide info to me so I can make my own decision as to the value of their offering. After buying over 7 vehicles over the last 20 years, I've learned that you should try to get as many of the details of a price/package negotiation settled before walking into a dealers' showroom. read more

My daughter, Jennifer bought a CX5 Sunday and I want to thank Michael for making it a memorable and pleasant experience!! read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

I came here over a month ago but I did not end up getting a car here. I am rating my experience of shopping for a car here. Gentelmen named Carl from what I recall came to me with my young looking self and pretty much treated me like a person who is willing to buy a car that day. I told him that I'm a first time buyer and he gave me the breakdown and how everything is going to work. I was able to test drive a mazda 3 GT and it was very nice. Ever since that day, I've become fascinated with the 3s. Ended up buying one early this January but at another dealership. I wish I could have tried dealing with him before, but the dealership was just way too far for me to go back and forth, since I live here in the East Bay. + Test driving a car on a open road was kinda nice. read more

purchased my mazda3 grand touring last weekend and absolutly love the car!! On the original call i spoke with alfonso who answered all my questions and made my decision easy on going to tracy. I arrived and and carl volk was on hand for test drive and knowledge of car. Carl was a great pressure free salseman and knew every inch of the car. They have the best prices around and am sure you will enjoy your visit. THANKS GUYS!!!!! SCOTT OGBORN read more

We can't say enough about the outstanding salespeople at Tracy Mazda. We just purchased our second Mazda last week and Heather Wellbaum was an outstanding Sales Associate, who truly cares about her customer. She never put any pressure on us to buy and she continually answered all of our questions without hesitation. After purchasing the car, Heather took the time to show us how all of the technology inside the car can be utilized. Joe Louie was also valuable, as he spent a considerable amount of time with us, on two separate occasions, answering our questions regarding buying a new car vs. leasing a new car. We purchased a Mazda from Nick Tan last Summer and he provided us with the same outstanding service as both Heather and Joe. We really appreciate the fact that they are patient and they never tried to pressure us into making a deal. We'll be back and we will send others!! read more

This was by far the best car buying experience for me. I purchased a brand new 2020 Mazda CX-5 grand touring gray for the best price. It was my third time purchasing a vehicle in history and I must say the team at Tracy Mazda is stellar and was exercising the covid safety protoc due to the pandemic (everyone wore a mask!) . They go above and beyond to make sure I felt confident, comfortable, and satisfied with my purchase and experience. There was no coercion to purchase anything extra. The explanation about the vehicle itself and about every warranty option was very thorough which my partner and I appreciated. David, Michael, and Zamir were extremely pleasant and respectful to me and my partner. We were there for only a couple hours including the test drive and paperwork was processed super fast! We will come back to Tracy Mazda a if we decide to purchase another Mazda vehicle in the future . Thank you guys!!! read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

4 Stars strictly from working with Joe. This time around I came with my gf's family to help my her find a car. I didn't get any pushy vibe from him unlike when i visited Tracy Hyundai a long time ago. Mind you we went ON 4th of july, so I was surprised he was so relaxed. Anyways. Informative: Pretty much knew the ins and outs of the car, other brands, and his entire business "system." I expected to catch a lot of mistakes or bs because from past experiences, some salesmen have tried to BS into buying the car. Personality: Good guy, brought up his wife here and there which earned him points with my gf lol. Sale: He helped when we needed him, and gave us room when we needed to talk. He was able to actually help us more than simply trying to sell. Also, since we were with my gf's parents, i expected a lot of hurdles. Fortunately, he was able to play nice, and straighten out a lot of the confusion they might have had. Aside from this he also made sure to go over various details about the car AFTER the sale instead of forgetting us like a few other salesmen i saw on the lot. He pretty much made sure we knew how to break-in the car, and the various features. I mean, it's expected, but you'd be surprised how many times this is really skimmed over. Also got to talk to him after the fact for reasons im lazy to explain. I got to really know the guy and actually talk to him about various car related topics. You can tell he's an enthusiast, or at least a "driver" more than just a car owner, even working on cars when he was growing up among other things. I plan to work with him if I ever go back here. Car salesmen will always be car salesmen, you should expect it. But make sure it's not a sleazy one and that he knows what he/she's talking about. If you want a mazda, I highly suggest this guy. Much better than the one i previously mentioned. Was much more "on point" than the other guy. read more

I had the best car buying experience ever. (4th time purchasing a car) I knew what I wanted (a Mazda with all the extra features) Abraham and Joe worked with me. Abraham made sure I got what I wanted in my budget and will be happy with. He was very patient with me while it was pouring rain and gusty winds. Took me on multiple test drive until we found the perfect one for me. He was so helpful with all my needs and questions. And Joe helped me out and made sure I got my payments where I wanted it to be. I didn't feel pressured and was very comfortable. I am so in love with my Mazda 3 Grand touring, it's so perfect for me. Got lots of praises and compliments on the car, inside and out. These guys were fantastic!!!! Im completely satisfied all around. I will definitely recommend this location and these salesmen to my friends and families. read more

Love this place! Best company to get a car. Come see Nick or Mike in sales and Zamir is also amazing!!! We have been coming here for years and love the cars we get!!!! read more

I have never dealt with such a condescending Finance person in all my years of car purchasing. No customer service in his attitude. First he says I may not understand him because he speaks too fast since he is from the East Coast, what a joke. Maybe because I was a woman?? As I said condescending. Then all he can speak on is the after purchase warranty. I'm sorry, as a buyer I want to know about the deal they are making me. He was unable to give information on purchase price, trade-in value, cost of loan, any negotiation available. All he wanted to know was if I was buying an additional warranty. When I questioned him he gave me a number I had not heard before and he just said where do you think the interest and taxes come from. Nasty man. No sales technique at all. I felt bad for the young salesman watching. Please do not emulate this persons conduct and attitude. The car I looked at had about 4000 miles, it had over heating issues, electrical issues and they seemed to think it was just because they hadn't started it in a while, really....it was cheap looking, poor line of sight, and even though I was only able to drive at 35 mph (overheating) very poor driving. I drove a long way to look at this car, Cars.com had a finance cost online which was totally incorrect, and they didn't even try to show me something else. Never go there. read more

Just wanted to say how much I appreciate the service staff at Tracy Mazda. I bought a brand new Mazda vehicle from different dealership and unfortunately I discovered an issue with the paint after purchase. Even though I didn't buy the vehicle from Tracy Mazda, Bruce and Crystle have been working diligently on my behalf and contacting Mazda and the regional rep to get the issue taken care of for me under warranty. I really appreciate it and look forward to using Tracy Mazda for my CX-9's service needs. read more

I have a 2013 Mazda having some car troubles that it has never experienced before. I bought it used at a different dealership and was told that they couldn't do any repairs on the issue. So they referred me over to Tracy Mazda. I was taken care of from the beginning up until completion all thanks to Shane. I was thinking that it would be a long process but it was the total opposite. My car was repaired in no time and Shane was super easy to talk to and understand. Thank you for your help and amazing customer service! read more

Abraham did a fantastic job in setting up my expectations for my purchase of cx3 (his 29 years of experience helps too!!) Zamir was great in the finance dept, didn't pressure me into anything! Couldn't ask for anything more for buying a car!! read more

I was pretty pleased with my experience with buying my new car. I gave 3 stars just because I was a little irritated with the way they handled my online price quote request. I emailed to get a quote on the car I was looking at. I had been into the dealership a few months prior to sort of scope out the car I was interested in, but knew I wasn't ready to buy. At that time the salesperson I dealt with was very kind and patient and understood that I was just looking and wasn't pushy at all. When I emailed for a price quote I got a reply back asking when I was looking to buy. I stated I was looking anytime between the time I sent the email and a month from then. The reply I received said, call me when you're ready to buy. Well obviously I wasn't looking for that, I was looking for a price quote. I really didn't want to drive to another town to look at cars, so I again visited Tracy Mazda. We went again and looked at the car I was interested in. Received a lot of information and the sales people weren't too pushy. Of course we did get the standard, "What's keeping you from making a purchase today," question. 2 days later we went in and purchased my new car. We were out of there in under 2 hours. They were all very helpful and the process went quick and smooth. All in all, I've been to a lot worse. read more

Just got my first oil change at Tracy mazda service center. I was excited to get my oil done at a dealership since I always have it done at a 3rd party place but I am extremely disappointed. First the guy tried to charge me $45 so I reminded him it was my first oil change with the new car, so it should be free. He agreed but when I received my invoice it was $33. I'm assuming since it was free they used the coupon price or they just did the cheapie service. Either way it's shady. I had an appointment for 10 an he said it was going to be 1.5 hours. After 2 hours of waiting I went to check on it an he said it was almost done. 15 min later I finally get my keys and leave. What's the point of having an appointment? How could they be that far behind only 2.5 hours into opening?! When I got home I popped the hood and inspected what they did. Since my car was dirty I could see what they touched. They did not check my air pressure in my tires, washer fluid or anything else. Only the oil. On top of it all they didn't wash it. If they would have I probably wouldn't have noticed that they didn't do anything. Who knows if they even fixed the recall on my car. Needless to say I am extremely disappointed and probably will not be back to the service center read more

I have been a loyal costumer with Tracy Mazda since 2016. I have taken my vehicle there for all of my maintenance needs. The ladies at the service department have always been professional and transparent when it came to my vehicle's maintance needs. I am not sure what happened in the last year but I have not had the same customer service as I have the first five years. The new customer service representative does not seem to be knowledgeable nor does he seem to be willing to fully hear out the customer. I replaced both my front and back brakes as needed within this last year. My front brakes began giving me problems and making a horrible sound as well leaving a burning rubber smell. I took it in and the gentlemen in the customer service counter was trying to dismiss me after 30 minutes. I chose to talk to the mechanic directly and went for a drive with him. The mechanic was eventually able to do a better inspection and was able to identify that there was a problem with one of my brakes. The previous mechanic did not resurface one side of my brakes when they were replaced. I appreciate the mechanic, Joe's, willingness to listen to me and take me serious unlike the representative. The young man was new so I chalked it up to being a new employee hiccup. I've been new at jobs before, I understand it takes a bit to get into the flow of things and understand procedures. I was hoping that if we had another encounter with him he would do better at listening to the customer and relaying the information to the mechanic. A few months have passed and my back brakes have sporatically begun to engage while driving. We took it in and the same representative was there and provided the same condescending service. I am beyond disappointed with the quality of customer care we have recently received. One of my back brakes began to engage while I was driving leaving my rotor glowing red. We have video and photos yet were told they "mean nothing if they cannot recreate it while test driving it" by the young man. Any decent mechanic shop would not dismiss something so alarming and dangerous. My brake can catch on fire or completely lock up on me and cause an accident. When that was brought to the gentlemen's attention my fiancé was told that they would not be liable for that. All I wanted is for them to look into why my car was having serious issues. At the end, the mechanic was able to come out and explained that he was not told the specifics of the issue and to just check the previous work done on the brakes. My fiancé showed him the pictures and explained to him the situation. The mechanic agreed that it was definitely a safety concern but he didn't have time that day to do a full inspection. Again, the customer's concerns were not relayed to the mechanics. The next available appointment for them to view my car was for a week later. I chose to contact a different Mazda dealership and was able to get an appointment right away. The other service department listened to our concerns and were able to identify the cause of the issue. My goal here is not to bash Tracy Mazda, I have had countless excellent experiences with them in the past. I am hoping that they look into how their future customers are being addressed. I am concerned other customers will be dismissed and placed in potential dangerous situations. Personally, I have chosen from now on to take my car to another Mazda dealership. read more

The sales and finance team especially Jim were so down to earth and provided excellent customer service and a friendly environment. My friend purchased a Mazda3 touring and we got a great deal. Thanks a lot guys for providing a friendly atmosphere and a great car purchasing experience!! read more

I just had an awesome experience with Jim at Tracy Mazda. I had a terrible experience with another dealer and went to Tracy Mazda to look at a car I had seen before but didn't buy. The car was fantastic and Jim made the sales process very pleasant. They detailed the car and gave me some touch up paint as well. I drove 1.5 hours to get there but it was worth it. This is a company you would want to do business with. I'll probably drive the 1.5 hours for my next oil change. They deserve it! read more

A bit late on this review, but purchased a car here July 2020 and the process could not have been better. Negotiated a price over the phone, walked in and went through the paperwork, so easy. Dave was great. read more

I went for a diagnostic for my sunroof that was not working, I specifically asked to not check anything else as I was in a hurry. The diagnostic was 80$ and all the tech did was press the " open close " button on the sunroof and determined it was a 800$ fix . The sunroof control pad was also left Filthy with car smudge and my car smelled of gasoline. I did not pay 80$ to tell me something I already knew and to dirty my car. On top of that they ran diagnostics all over my car and left me with my check engine light on , something I have never had in 3 years of owning the car. I have been to many dealerships and this is by far the WORST dealership I have ever been to. Avoid this place like the Black Plague. I will be leaving a review on the BBB as well. read more

Excellent customer service from the service department. Shane is very helpful and friendly. Just here for a couple recalls to be fixed. I will definitely continue to bring my car here for service from now on. read more

We had done our research and had our eyes set on a CPO CX-5. Their prices on the popular SUV were very fair across the board. Our salesperson, Joe, was very knowledgeable about the car's features and quickly pointed out the slight differences between the 2 year models that we were considering. Zamir got us through all the documents and numbers and we were out of there without the usual negotiating and hard sell tactics you come to expect. Quite refreshing! read more

Rave Rave Rave!! Joey M. In the sales department, this was the most pleasant car buying experience that I've ever had. Very thorough on explaining the vehicle technology. I would definitely recommend this dealership to family and friends! Thank you for the outstanding customer service!! read more

Just purchased my first car in 15 years from Tracy Mazda. If I new it would be this easy and hassle free I would have purchased one years ago. From management to the young man who gave me a tutorial on the bells and whistles of this CX9, all were super friendly and very good at their jobs. If the vehicle I got is as good as the purchasing experience I will be a very happy consumer. read more

Best Mazda service ever! I own anCX-5 and brought it in for service...was greeted promptly and provided with great level of customer service. I've been to other dealerships such as Mazda Burlingame and Oak Tree Mazda and had bad service experience.Tracy Mazda regained my faith in Mazda's service culture. See you guys on my next service!! read more

Where to begin... I visited Tracy Honda (yes I know this is a review about Mazda bare with me) on April 9th and purchased a 2016 Honda CRV- SE AWD. I was misinformed by the sales associate as to what engine was in my car, the mileage of the car itself, and how the car ran in general. I was given a horrible deal on a car while 8 months pregnant, and left with a bad feeling in my stomach. It wasn't even 24 hours later I found out that the car I had just purchased had an idling issue while in drive. My whole car would vibrate when I would be stopped in traffic, or in a drive thru. I also saw that the CRV was only getting 17-22 mpg when I was told it would get what my 2014 Honda Civic got, which was 28-32 mpg. I took the car back that Friday April 12th furious as to what I was sold. Trying to find a manager to talk to, Brett Allen the General Manager of Tracy Honda came out of his office, over hearing that I needed to speak to someone of importance. Right off the bat Brett made me feel welcomed, and made me feel as if I was his top priority. I told him the story, and right away he got the service manager to come out and help me out to make sure the idling wasn't worse than what normal 2015-2016 CRVs have. (Which I did not know and was not disclosed at the time of purchase by the sales associate) Jeremy the service manager which was super knowledgeable and very nice sat in the car and road around for about 15 minutes before telling me the cars issue was something that couldn't be fixed. At that time Brett made it his mission to get me in a car I could see my future family in. I left that Friday for a doctors appointment and came back Monday to talk to Brett about a new car to get me out of the CRV. I test drove an HR-V and liked it, but it was out of my price range and not worth what I was going to pay. Feeling lost, I left and came back Tuesday for a fresh start. I was told by Brett that Tracy Mazda was owned by the same person who owns Tracy Honda, and that they don't do it often but they could switch out my CRV for a CX 5 Mazda. I was scared to stray away from Honda (loving my civic so much) but decided to test drive one and see how it felt. Brett went inside and got the most amazing sales person I have ever met Kristie DeBenedetti!!! She was kind, honest, caring, and she knew her product well which made all of the difference! She got the keys to four cars that were in my price range, and we started test driving. We started at a 2016 CX-5 touring addition that was 3,000 under what I paid for the CRV. I got in the car, LOVING ever feature it had to offer (way better that the CRV). We then left on our test drive, where she helped me understand what the car could do and how it handled, and boy was it beautiful! We got back to the lot and I was confident I found the car I was looking for. All it was now was to pick which one! The other models were the same, but more expensive for different colors or AWD so I decided to stick to the one that was 3,000 dollars less than my car, with better everything. I was so ecstatic! We then went inside to do paper work. I started to get really hungry and Kristie was kind enough to go into the back and bring me out a taco that Tracy Mazda provides to their employees as a gift. She made me feel at home and made conversation the whole time I was there! It was never awkward and all she wanted to do was help me and my family get into a better car situation. I cannot thank Brett enough for bringing her into this crazy mess! If not for her I wouldn't have the car I love. Next, my finance gurus Zamir Amin and Carlos Vega came through and got me an amazing percentage rate even with the negative equity I was transferring from my old car. They called in some favors with some friends and got me the best deal they could!! A whole 4.5 percent better than the car I had just bought at Honda! The whole time in Zamirs office he made me laugh, let me check out his phone cause mine broke, and helped me calm my nerves with everything going on! I couldn't have been more thankful to him. Carlos was checking on me throughout the process and making me laugh the whole time as well! They really made me feel like family waiting for my new car purchase and being 8 months pregnant with new car stress, that's all I could ever ask for even dealing with a big corporation. I have never had such a pleasant experience with such pleasant people in my life. Brett was checking in the whole time from the time I walked into his office, from the time I hugged him and walked out with my new Mazda keys. 10/10 service, 10/10 all around. I'm blown out of the water! Thank you so much to every single one of you guys who helped me get through this process at Tracy Mazda and Tracy Honda. I appreciate it more than words can be typed! read more

Last week my 2014 Mazda 6 began having some problems, I called Tracy Mazda where I purchased my very first new to me car back in 2015 (which was also the quickest car buying experience ever, I would state the lady's name but I can not remember it- but she was amazing too)-- to see if I was covered I spoke with Amanda in the service center who has been a pleasure to work with during the entire/ongoing ordeal. She got all the information, helped me with the process as its my first new vehicle with a manufacture problem, and I was unaware of how to handle ANY of it. Upon diagnosis she realized the part would take much longer than normal. She explained everything in detail and had a loaner waiting for me upon my arrival. She literally had all my paperwork waiting for review and signature and I was out the door. Although having a my new-ish car need repairs under 100k is frustrating, and the part taking above average time to get in I know that's not Tracy Mazda's fault. Tracy Mazda and Amanda have definitely given me good reason to continue to shop with them and use them for servicing needs. read more

Really frustrating experience but you be the judge... 1) I spend 48-hours negotiating my needs with numerous Mazda dealers in the area and receive multiple great offers 2) 'Nick Tan' tells me that he can beat my lowest offer and provides the information [FIRST time the numbers were confirmed] 3) Over email, I ask Nick to make absolutely sure that he double checks the numbers [SECOND time the numbers were confirmed] 4) Because of the great conversations and assurances I receive from Nick, I decide to move forward with Tracy Mazda 5) Nick tells me he won't be there the next day, but his colleague 'James Anthony' will take care of me 6) I call James to make absolutely sure that he double checks the numbers [THIRD time the numbers were confirmed], and set up a time to come in 7) I drive 45 minutes to get to Tracy Mazda 8) James goes through the numbers with me at the dealership and we do 30 minutes worth of paperwork, everything looks good [FOURTH time the numbers were confirmed]. ----- Side note, I proceed to tell James that I'm looking to buy my wife and my friend a Mazda and because of my great experiences with Tracy Mazda so far, I was coming back to give him more of my money over the weekend ----- 9) I'm asked to wait as they call the "warehouse", and it would only be a little bit to get the car 10) Ten minutes afterwards, James tries to upsell me in the same car with the $1,425 package; I assure him that I wouldn't use the added features 11) Another 10 minutes passes, James tries to upsell me on a different color car, I say no 12) Another 15 minutes passes, James goes back to trying to upsell me the same car with the $1,425 package and tells me he'd do me a favor as it would "ballpark, just add $40 to my monthly lease payment"; I let him know that I can do a little math and $40 * 36-months = $1,440 -- ie. more than the package itself (and this is for a lease!!!) 13) Another 15 minutes passes, James alerts me that after talking with his manager, there has been a "mistake" in my rebates and that suddenly, my monthly payments increase $60 a month. 14) I ask if they are going to do anything about "their" mistake and James tells me that they would be "giving the car away" at the price they had agreed to me on FOUR separate occasions 15) I say no, and James proceeds to tell me "better to find out now than wait two hours for the car to get here from Mazda San Francisco" (a dealership that had offered me a similar deal) 16) I proceed to call and then drive to Mazda San Francisco, and they honor the EXACT deal they promised me. And their deal was $2 cheaper per month than Tracy Mazda. And I got out of there in 40 minutes flat Clearly, Mazda San Francisco "gave away the car" to me when I signed the lease for exactly what they promised me over email / phone. I also like the old 'bait and switch' tactics from Tracy Mazda to get me in the door, only to try and upsell me because they literally didn't even have the car they were trying to sell me in their inventory (and then they tried to keep me around long enough for them to find the car) Shady shady shady. And infuriating to deal with when I'm doing everything in my power to try and avoid these terrible car salesmen tactics. ---------------------------------------------------------- Dear Mazda Sales Manager: I read your comments on all negative Yelp feedback requesting to call you. Let me tell you what I want: 1) Reimburse me for my three-hours of wasted time ($100/hour = $300) 2) Reimburse me for the fuel I wasted to get to and from Tracy (60 miles = $6) 3) Print out a large poster and put it in the front window of your dealership publicly shaming the employees who implore these tactics 4) Take a picture of that and put it on Yelp so that everyone knows exactly how committed you are to avoiding these types of tricks Do that, and then we'll talk about me changing my rating. Much less me ever visiting or recommending your dealership again. read more

We just bought a Cx9 from Nick Tan. He is amazing. very professional and friendly from the start to the end. We bought a year old pre owned and noticed a minor issue. He helped us communicate with the shop and get it fix.we will certainly recommend our family and friends to come to him. Cheers read more

Workers are personable, hospitable and seem to have a good grasp on the company standards. If you are getting work done on your car in the service center, make sure you call them and confirm they have the right parts before bringing in your vehicle to avoid an unexpected delay. read more

Five Stars to Tracy Mazda for doing an excellent job, special mention to JIM ANTHONY, If you are looking to buy a new Mazda Car, he's the guy! We live in the bayarea and just so tired of shady dealers around here. So we gave it a try to call Tracy Mazda. We send out everything via phone and email on Thursday afternoon (after 5pm) Saturday morning we were already driving the cargo van for business! They work pretty fast, Excellent Customer Service! Thank you AZIR & JIM! read more

I had the best experience at this dealership! Nick Tan is a top-notch salesman and manager who is transparent, kind, and intelligent. We came in knowing what car we wanted and he worked with us to make it work without pressuring us or being dishonest. This is very rare. I had been to all kinds of Mazdas all over the Bay Area and was exhausted but Nick gave us the best service possible as well as Zamir. I highly recommend this dealership and I don't do that often! Everyone stayed late to help me as well as other customers without an attitude or a single complaint. I love my new car! I have no doubt they will take care of me in the future! Thanks Nick! :) read more

I'd been researching the latest Mazdas in search of a new car to go with a new job, and wanted to give the new 3 hatchback a test drive following rave reviews across the Internet. Since I'm originally from the UK, I really wanted to find a manual transmission - starting with an email to online sales, I spoke to Jim who was very helpful and patient with my requests, and able to accommodate us coming in to view and test drive at short notice. The dealership is in a good location, just off the freeway but seeming much more 'out of the way' than it really is - this gives it a less busy atmosphere and allows for a proper test drive on quieter backroads. As soon as we arrived, Jim had a new automatic and manual for me ready to drive, as I'd wanted to try both to aid in a decision. At no time did I feel pushed or coerced into a decision I didn't really want to make. Jim let us leave to make a decision and get back to him - he had vacation for the next two days, but kindly offered to come on if we had made a decision and wanted to purchase. Once we re-visited two days later, decision and paperwork in hand, we were helped through the quickest and easiest car sales experience I have ever had. There was transparency and verification of correct information all the way through, and we were helped to find the best loan rate possible. My purchase even came with a first free oil change! I only don't give 5 stars as once we reached the stage of signing the financial paperwork, the finance guy seemed to want to overly push extended warranty and gap insurance onto us - at one point he praised the virtues of gap insurance, and then once we had said no he said, 'Well your downpayment is a good amount of equity on the vehicle, so I wouldn't feel comfortable selling gap insurance to you anyway'. That came across as a little shady, but he was very pleasant and friendly as we were going through the rest of the process. Delighted with my purchase so far, and I hope that, once I need it, the service department holds up equally to these excellent standards. I also wish more people would wake up and buy Mazdas, as they are superb underrated cars! read more

5 starts to Shane in the service department. I am unable to drop off my vehicle and pick up a loaner due to my work schedule. Shane helped set me up with a loaner car and drop my car off after hours. He went out of his way to help me get my information setup to pickup a loaner car after their department closed. He left all the needed paperwork and keys with sales. I was also able to drop my car off with sales thanks to him. Made it really convenient for me to have repair work done on my vehicle. Highly recommended read more

I came away with a great car and terms that I asked for. Tracy Mazda really made the whole experience very rewarding and I highly recommend them. The entire staff were very honest and supportive in helping my wife and I arrive at the purchase that was right. read more

Love this place! Bought my mom a brand new 2017 Mazda CX-5 and David has helped us get what we wanted! Thank you Tracy Mazda and David for your help on getting what my mom wanted and staying til almost 12 on getting this deal done! read more

Long story short. The location is clean. The staff professional. Crystal at the front desk was very polite, communicated everything to me in a timely manner, and when a question was outside her field of knowledge she knew who to ask to get the appropriate answer read more

Tracy Mazda is a very friendly dealership with a great range of cars. My hats off to David Modic, my sales associate, who's friendly, non-aggressive approach to selling cars, makes looking a newer car fun. Thanks Tracy team! read more