Having worked in Sales at Hummer, BMW, and custom motorcycle dealerships, I have insight into what separates average dealerships from dealerships that that truly focus on outstanding customer service and overall satisfaction. Tracy Mazda is at the top of the heap. Honest sales - no BS!! I have my 2017 Grand Touring CPO, CX5 Mazda Soul Red Mystic, Parchment interior, average miles, in "like New condition. Special thanks to my Sales person Anna Alvarez, Sales Manager Michael Galindo, and service Manager Christle Lewis. Absolutely no B.S. and no complaints! read more

This was my first car buying experience at a dealership and the team at Tracy Mazda went above and beyond to make sure I was taken care of. I can't thank Ernie, Trent, and Josh enough for everything they do. Not once during my entire time there did I feel like my business was being exploited, in fact I came in with a pre-approved offer and Trent was able to find me an even better deal through a different credit union. Overall, it was a very pain free process and they all treated me like I was a good friend of theirs. I will be recommending them to my family and friends in the future and highly encourage you to consider them as well! read more

Overall - very pleasant sales experience with the staff (David and Trent) at Tracy Mazda. I found one of their Certified Pre-Owned vehicles online and was able to negotiate a reasonable price via email. There was no hesitation to provide details on the car, answer questions I had and provide inspections reports, carfax etc to help me as the buyer make an informed decision. When I showed up to the dealership - seeing the final price was already negotiated via email - simple test drive, paperwork and out the door. Finance team was quick and reasonable - offering additional options but not pushing them - additionally no surprise "dealer accessories". We did discover some damage to the vehicle during the test drive - and David/Trent were quick to acknowledge and negotiate some additional items to "make it right" for me the customer. Easy experience - happy with the purchase - felt "taken care of" by the team. read more

Went in to purchase a used car and the whole experience was amazing from both David and Trent. They worked with us and made sure we were taken care of through the whole process. We talked to Trent and it was great building a relationship outside of just buying the car with the team. No pressure and felt like family. Will definitely be going back and recommend to all my family and friends! read more

Fantastic buying experience with Tracy Mazda. Initially began my search at Modesto Mazda, where the staff behaved as though my business didn't mean much to them. I went to Tracy Mazda this morning and was driving my brand new car off the lot under two hours later. Special thanks go to Nick Tan who was personable and professional throughout the entire process. I can't recommend him and the rest of the crew at Tracy Mazda highly enough. On top of all that, I now have a great new rig. Smooth transaction and absolutely no BS. Stan says check 'em out. read more

My husband and I bought two cars from this dealership. We have been to several dealerships that are pushy and more concerned with getting a sale than offering good customer service. Tracy Mazda is completely different. The office building is clean and there is a cozy waiting area with lots of toys and coffee/snack options. The staff is friendly, honest, and respectful. I worked with Jim and he made sure to answer all of our questions. My husband worked with Kristie and had the same pleasant experience. The vibe of this dealership made me comfortable and not on edge. I think their committment to customer service is what sets them apart. Thank you Jim and Kristie! You made our car buying experience effortless and exciting! -Bobbie & Arman Zoom Zoom! :) read more

Tracy Mazda - Love my car! Thank you Jim! =] - Car Dealers Near Me - Tracy, California

Once again I would like to thank Nick and Heather for assisting my husband and I with our newest addition to our Mazda collection. I have been in countless times trying to decide which Mazda I wanted... They were patient with my flip flopping back and forth, but when I finally decided which one ( THE MOST BEAUTIFUL ALL BLACK GRAND TOURING CX5) they were right on it,, We have been very long time Mazda supporters and as long as there is the "Nick and Heather Team "will always will be... And I would also like to thank Charles for always making our transactions so easy..They always make us feel special , because they treat us Family. So Thank you to all of the Tracy Mazda staff..we enjoy doing business with you! read more

My review solely reflects the "sales" team. For the record, I am in sales and it offends me that these people are allegedly in my line of work. Thankfully, hacks like this just make me look better. I saw an ad on cars.com and the same on craigslist, and thought I would drive down and see the car. First mistake. The prices didn't even match. Probably some sophomoric tracking device. Second was assuming that if I was on the up and up, these guys would afford me the same courtesy. Second mistake. I tried building rapport with this used car salesman (actually an apt title for once) and even that seemed to be gaining traction. Maybe car dealerships had been getting a bad rap for nothing all along. Nope. After some minor haggling...I mean like five minutes of him trying to confuse me with basic math like some okie, he walked into the back to "check with his sales manager" a la Fargo, or any other horrible sales movie cliche since...and came back to offer me not 10% under blue book, not 20, but 50%. Clean title, but because the car had been reported in an accident, they wanted to offer me 4k for a car selling all day long for 10. Obscene. Obscene to the point that I wasn't even mad. I had that calm separation that allowed me to simply say, "well, that's not even worth discussing. Thanks so much for your time...but that's just straight bs" and walk out. I had hoped perhaps that by heading to the sticks, I might avoid the standard shark tank of the "stealership" but alas, Tracy Mazda fit every stereotype from Used Cars to whatever that horrible Will Farrell movie you might expect. Long live private party sales. read more

To be honest, I didn't think purchasing a car would be this easy! I have first been contacted by Nick Tan about the 6 three or four months ago, asking if he had any of the 2014 in inventory. Luckily, I had kept his contact information. I started pricing the car from Truecar website and got a few quotes and started the process. The Friday before Memorial day weekend, I was trying to schedule an appointment with Capitol Mazda but they didn't contact me back the entire business day. By that time, Nick had already replied back to me and offered me a better deal. It just goes to show you what type of sales team they have. They're eager to please. I wouldn't have enjoyed working with the lady from the other place. She definitely wasn't as easygoing or accommodating. Tracy and Capitol were the only 2 dealerships with the color and trim I wanted. After scheduling to meet with Nick at 10 (since it tends to get crazy around noon time), he was very attentive in making sure he'll have the car out front when I arrived, the one with the lower mileage. They had 2 on the lot. There were no haggling. However, there were some confusion with the finance department...not realizing I was going to finance, that I had down payment, and given me the higher APR. You just have to be on the ball on all that. Charles (I think it was), with whom I signed all the paperwork with (in Finance?), was very honest with his advice. You get a free oil change with your auto purchase. Once all the paperwork was done with, Nick was there to answer all my questions. He even helped me pair my phone with the bluetooth in the car! Without prompting either! He was incredibly knowledgeable. I appreciated the whole experience with their team. The entire process took about 2 hours! That included a test drive. We finished in time to grab lunch! I love my new car. read more

Very helpful and direct. I appreciated that they were knowledgable and presented options without pressure. Buying a car is a hard decision but they made it as enjoyable as it could be. read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

Our new favorite Car Dealer! Joshua Coon business manager in sales was amazing and the car is perfection too! Thank you.

Let's face it. Buying a car sucks. You usually have to deal with slimy car salesmen who try to pressure you, lie to you, and trick you with numbers. I had been shopping around for a new car and once I decided on a Mazda, I called several dealerships to try to negotiate the best purchase price. Neither Concord, Fremont, or Dublin could match the deal that Joe offered me at Tracy Mazda. Joe was honest and upfront with pricing as well and offered me a price that was below the vehicle hold-back number. He treated me with respect on the phone and I made the decision to go over there and meet him in person, and I am glad that I did. Joe is a special kind of person. He is not your typical car salesman. He is very honest and transparent, plus knowledgeable about his products. He was able to answer every single question I had about the car and responded to texts and phone calls after my purchase in full detail and very promptly. I ended up purchasing a 2016 Mazda Mazda 3 from him and couldn't have been happier with my purchase. I think the dealership could definitely be more organized and staffed better. While I was waiting to complete my transaction, Joe had to do more tasks than he should have, fielding incoming calls and dealing with other transactions. Management should work to address this problem, as I wanted Joe with me every step of the way. Joe met me in person on the 4th of July up in San Ramon to give me my spare key since they didn't have it at the time of purchase. We spoke for over an hour about all kinds of topics, including home sales. I felt like he was a friend I had known for years. So if you're looking to purchase a new Mazda, I would strongly recommend you call Joe and insist on working with him. You won't regret it. read more

Tracy Mazda - New car! - Car Dealers Near Me - Tracy, California

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Abdul helped show us the Mazda 3. Having never been in one before or done any research, he was very thorough and helpful with showing the car. read more

Had work done on our Mazda. Steve took care of us. Professional, knowledgeable and very friendly. Fully explained all work ahead of time, using an innovative new feature where the mechanic films a video recording of their inspection with full narration what they were looking at.. they send a link of video to your phone so u can 'see what they see' before even starting the work... Great team here, great work, great communication. Very clean. We're very pleased. read more

I had a fantastic experience with Shannon and the team at Tracy Mazda. My car had significant damage after another dealership didn't replace my oil plug correctly, and it required a full engine replacement and significant repair. Shannon walked me through the entire process and kept me updated at every step of the way, and their team repaired my car perfectly. I can't thank them enough, and would highly highly recommend bringing your Mazda here! read more

Had a wonderful experience buying a used car, trading in my old car and getting financing. They made it all so easy and were very transparent and upfront about all the financial details. They gave me more on the trade-in than other places and gave me a great price on the car I purchased. Thank you Christopher and team. This is the nicest group of people and I'm very glad I drove out from San Jose. No pressure, no weird sales tactics, very patient and accommodating, which as a female buying a car I appreciated. This is a chill, laid back vibe - they're more like a family than a big corporate dealership...very worth the drive...thank you all so much! read more

I had the best car buying experience with Tracy Mazda, I test drove a few cars and fell in love with the Cx-9 but I had to wait for the money from the sale of my other car to come in. David the sales manager stayed in touch and was nothing but helpful. Tracy Mazda made the entire experience joyful and informative. Would definitely recommend. read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

We had a phenomenal experience today at Tracy Mazda. Full of thanks to David and Zamir for accomodating our needs. They are very professional, friendly and knowledgeable about their product and services. With their diligent effort, we were able to get the deal we want and walked out of their store very satisfied! They made us feel comfortable, and NEVER pressured us to purchase extra services. Also, big thanks to Zach for the warm welcome he had shown us. Again, thank you so much everyone.. May more sales to come!! -- Dominic & Honey read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

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I worked with two awesome and kind salesmen: ABRAHAM and ED. They were incredibly nice and did everything to make my car buying experience painless. Ask for Abraham or ED; you won't regret it. They will do whatever they can do to make you happy. Thank you both for your kindness!! read more

4.5 Stars!!! Was in the market for a new (used) car and found our CX5 there!! Everything went smoothly, took it for a test drive a few times, looked at a few other cars there. Never any pressure to buy, everyone was helpful and courteous. When it came time to finally purchase, everything was handled great except for your loan, that seemed to be a little tricky because they don't deal with our bank (which is one of the major ones in town). Other than that we'd use and recommend them to anyone looking for a new or used car!! Thank you Tracy Mazda!!! read more

Eight months ago I arrived at Mazda of tracy with a pre approved loan from my bank, I then selected a 2015 Mazda cx5 complete with a carfax report in addition to being a certified used car. I was delighted with my purchase and off I went. After the recent heavy rain it was found out that the car was defective, with respect to an improperly installed windshield prior to my purchase of the vehicle. The problem was being handled by G.M Bruce peters whose faulty word , first promising to reimburse for the tow and then deciding to not pay the $150 , this created a perfect trifecta the faulty vehicle and faulty service work. The faulty work complete with soaking/ sopping wet carpet this after I was assured by G.M Bruce peters and dishonest shannon along with equally dishonest crystal braddock in the service department. Thank you to the mechanic at tracy Mazda for suggesting YELP to me. read more

I absolutely love this dealership, my boyfriend has had his Mazda for two years and we regularly come in and look the employees are so nice and a pleasure to be around, so when it was that time for me to finance my first car naturally this was where I wanted to come, Abraham was the sales associate that helped me pick the perfect car for me and my lifestyle, I was so impressed he was so nice and very real, I appreciated that we were able to talk like people. My family and I absolutely adored him. I'm supper in love with my new car, it was the perfect fit for me and my dog, who goes everywhere with me. I'll definitely be back. Wish I could give him 100 Stars. The whole staff is incredible and made it so easy and hassle free. Keep up the awesome work you guys! read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

Terrible service in the sales department. I went in to look to purchase a Mazda 3. I was treated like I wasn't good enough to be there and word for word was told "what makes you think you can afford this vehicle" by one of their employees under the name of Fritz. Ended up going to Fremont Mazda instead and was very satisfied by their services. read more

Nick and Chris were both incredibly helpful. This is the most friction-free experience I've ever had getting a car. I will absolutely continue to use Tracy Mazda in the future. And of course I will ask for Nick and Chris! Thanks so much guys!!! read more

OMG!!!This is by far the best car buying experience I've ever had. Let me tell you Edward and Zamir made this experience so easy and painless. I'm in the process of rebuilding my credit so I was kind of skeptical about financing because I was afraid of getting denied. However, Edward told me to fill out the credit application and he would take it from there. I didn't put any hope in it since I was so use to getting denied, but lo and behold Edward called me to inform me that I had gotten approved and that I can come in the same day to fill out the documents and the Jeep would be all mines to drive off the lot. When I got there I was treated with excellent customer service. I brought all documents that were requested to make the process go smooth. I'd say it took no more than an hour and a half and I was driving off the lot in my brand new jeep. These guys really made it possible for me to finance a new vehicle with superb customer service and a seamless process! Thank you Tracy Mazda!!! read more

Tracy Mazda was a complete pleasure to deal with. Sometimes dealerships are a complete joke with their tactical games in doing business. I knew what I wanted, and Anna provided me a very fair price without any of the BS hassle and games. To me that was worth the extra drive to have this experience. I kept everyone at the dealership late on a Friday evening, but they seemed so pleasant through the process. Finance was also quite pleasant without the pressure I've dealt with before. If you're in the market for a new Mazda, I can't recommend Tracy Mazda enough. Heck, they even filled the gas tank before I left! Cheers! read more

I bought my 2013 Mazda 3 Grand Touring Hatchback here in November of 2016. Before even buying the car, I called and told them I was very interested and they were kind enough to put it on hold for me. I ended up falling in love with the car and bought it that same day under no rush or pressure. They were clear and concise about throughout the paperwork. Financially so far I have had no problems with my car. I ended up going to Concord Mazda for services since it was closer to home. But I ended up coming to this location this weekend for new brakes and what not. They were very honest and clear with me. No sketchy behavior or twisting of information like Concord does. Also, they gave me a very clear report about what needed to be on my car. Concord Mazda also gave me one but with a list twice as long, and tried charging me for things that were covered for warranty or for things that were not even broken. I told Shannon working at services and she was kind enough to print out a highlighted report to keep with me that has my warranty and what is covered by it (I live in Santa Cruz now so I have this if I go to a shop out there and they try to be shady like Concord). The technician also made a new report about was is actually wrong with my car (Concord made an incorrect list) and Shannon gave me advice and how I should go about getting my car fixed. I feel very comfortable at this location and is worth the extra drive to get my car serviced here. Even if its just for an oil change. read more

It's the only place I take my Mazda. The service department is always great! Thanks Shannon!

Thanks to Anna in sales she had made the experience of buying our cx5 amazingly smooth thank you again Anna and anyone who needs a new Mazada come find Anna read more

The service department is outstanding. I noticed a noise from my car, called, and made an appointment. Alex in the service team was friendly and provided quality customer service. After having my car in the shop for ~30 minutes, Alex informed me that the fix was minor enough to be taken care of as a courtesy. Thank you for being honest. I'm a new customer, and now a loyal one. Thank you, Mazda in Tracy! read more

I don't like car shopping, at least not in the US. Back to Mazda, we heard really great things about the CX-9 Signature. Our experience at Dublin Mazda was so terrible that we absolutely did not want to ever visit a Mazda dealership. But our friend convinced us to give Tracy Mazda a shot because according to him Tracy folks are far better than Dublin Mazda, and yes he was right. Our experience at Tracy Mazda was far superior! Of course there are both pros and cons. Starting with the pros: 1) Francisco was the salesman who assisted us. Most amazing car salesman we have come across. He was patient, let us decide what we liked and didn't like, was extremely knowledgable. His customer service skills were so good! We were quite delighted. 5+ stars for Francisco 2) They are not pushy al all. 5 stars for that 3) They have many different trims and models readily available on their lot unlike Dublin Mazda. They especially carry a good stock of highest level trims including the CX-9 Signature. 5 stars for that as well. Cons: 1) After getting super impressed with the amazing driving experience and the overall features of the CX-9 Signature as well as the excellent salesmanship, we decided to sit down at their office with Francisco and churn up some numbers. The shocker was that they wanted to charge us $4-$5k more than the MSRP listed on their website for the CX-9 Signature and that was a no go for us. 2) Zero negotiation. They had no interest in our business :( It's another story that this one tried to charge even more than MSRP, but most dealers try to quote a customer on MSRP - do not ever buy that. Dealers always go below MSRP without negotiation. Do not accept an MSRP quote even if you have all the money in the world, donate what you save to a charity instead or help the needy. If a dealer doesn't care about your business, walk out. The power ultimately is with you. Another advice - since this dealership likes to charge $4-$5k above MSRP, I would say instead of throwing your money, save that money and try to go to an Audi dealership. Audi is far better choice than Mazda any day. Livermore Audi gives extremely deep discounts on every model New or Used end of the month to start of the month. Overall, if you are looking for a great customer service experience, I would highly recommend Francisco. However, anyone contemplating driving all the way to Tracy from East Bay, think twice. This dealer charges more than MSRP and does not negotiate at all. Save on gas and drive to Audi instead or Lexus or Infiniti or whatever. And do your research beforehand to avoid haggling! read more

When shopping for cars, people usually go to wherever they can get the best deal..I mean the cars from dealership to dealership are pretty much the same But there's a reason I go back and drive an hour to Tracy Mazda for servicing and will continue to business with them. It's Chrystle and the rest of the service dept. they really do take care of me as a client and that's important to me. read more

Definitely recommend Justin on the service side for any maintenance or issues with your Mazda. He was very accommodating and communication was superb. Thanks again for everything y'all do! Will be coming back here in the future. read more

So this is an update to the last review I posted... So, as scheduled, I brought my car in on Monday (12/11/17) to get it cleaned and I had the assumption they were going to do a thorough cleaning of the vehicle as stated by Bruce who I believe is the Service Manager. Boy was I wrong. The service writer asked me what spots specifically that were dirtied and I pointed out the areas. Yes, they removed the dirty spots, Yes, they wiped down the dash, yes, they vacuumed the interior, and yes they did exactly what they said they were going to do. Here's where I say they should of done more to satisfy the customer. So like I said I was under the assumption that the car was going to be thoroughly cleaned by their detailing crew, well it wasn't. I'm not sure if that was what I wanted to hear or just unclear of what they meant by cleaning the car. Definitely a misunderstanding to the highest of degrees. The scuff marks on the windshield were not wiped off. There was a lot of armor all type interior cleaner that was streaked all over the front cabin of the vehicle. Again, I assumed that with "cleaning" the car I thought they were going to do a wash of the vehicle also, well, I was wrong on that too. The car was still as dirty as it was when I dropped it off. They literally just did the bare minimum to take care of the mess they made in the first place. I hate to be such a nit pick about these kind of things but when Mazda offers a service to repair something for free that's deemed necessary and covered under warranty, I expect them to treat my car as any other paying customer. When I found out what happened to my car after driving it off the lot after they replaced the dash, I wasn't an asshole about it and I spoke with the Service Manager Bruce and he offered to take care of the problem so I said okay, I'll take it in. Then, after one bad experience, I get another, and it just doesn't sit well with me. I don't know if there's just no communication with his team and what needed to be done to rectify my issue but clearly the outcome that I had in mind wasn't necessarily those of the servicing dept. and detailing crew. read more

Thank you kristy for helping my dad get a great deal. She was very knowledgeable of the vehicle. She help my dad with all the new technology thats this vehicle have. My dad was very happy and will recomend you to all our friends and family. Tracy mazda you guys have a great salesperson and she is a keeper. Thanks to general manager chris for making it work. read more

Tracy Mazda - Car Dealers Near Me - Tracy, California

Crystle in the service department is one of those people that goes above and beyond. Dropped my car off for a check engine light last week, my husband spoke to someone who wasn't Crystle the week before and he experienced the worst communication, he was hung up on. I told him I'd call Crystle and once I did she got everything taken care of in a matter of minutes. She's knowledgeable and professional and that's just what you need when your panicked over a potentially expensive repair. read more

I purchased a car from Anna and her professionalism was out of this world. She went the extra mile to ensure my satisfaction with the sale before I left, made sure I understood the various features of the vehicle, and answered all of my questions and concerns with great understanding. If ur interested in purchasing a Mazda definitely go see her! Best experience I have had purchasing a car and this was my third time. read more

We started the day at another Mazda dealership and the staff there were just plain aggressive and rude. We test drove a few cars because we really like pretty much all the Mazda range and wanted to finally decide whether to get a 3, 6 or cx-5. I'm not going to go into a huge amount of detail but suffice to say the impression we got by the end was that the staff simply wanted us to pick quickly and then hand over the cash as if a 25 to 30 thousand dollar purchase should be done quickly. Leaving, we saw another car online at Tracy and travelled there. There was such a contrast in service with absolutely no pressure and a fun/in depth test drive of the 3 series I ended up purchasing. If, and when I eventually either get a second Mazda or decide to upgrade my current model I will definitely be returning here even though it is a bit of a drive. read more

Anna and Mike were great! Tool great car of me made it super easy and gave great customer experience. And I wasn't here all day. I came in really interested for one vehicle and fell in love with another. The pricing wasn't only just great but also the communication and service. You won't be disappointed also I had to go back for them to take care of a chip in the window. I was able to text Mike when I was coming so that everything was just ready and waiting for me. As I said going above customer service. Definitely would return and buy from them again. read more

Had such a pleasant experience at Tracy Mazda. Thank you Jim Anthony for your outstanding salesmanship . If you're out to buy a car and looking for a salesman who cares about your needs and concerns Jim is your man. It felt as though He was working for us not the dealership. Along the way we met Z, thank you Z for working with us to make it possible to get the best deal we could get . Thank you both Julian & Noelene Montoya read more