This place is so convenient. It's located in a nice shopping plaza. The staff is really friendly and very helpful.... Great customer service. This is my go to place for shipping or parcel needs.. read more

Convenient place to ship, print, and pack your packages in Santa Clara right by the Saturday farmer's market-- they offer mailing services, printing, notary work, and mailbox options all in one spot. read more

The UPS Store - Shipping Centers Near Me - Santa Clara, California

Hi. The guy who helped me today with printing was very nice and professional! Thank You!

This is such a great location; the best UPS store I've experienced in the area. Even though it's out of the way for me,I'll drive there or save my returns to "Big A" for when im going to be in downtown Santa Clara. I appreciate the longevity of the staff - they all seem to know what they're doing. Bbusiness is quick and efficient. When i go, I'm always happy to see a worker there named Dre because I'm greeted with kindness & professionalism, and, as described above, he moves quickly, knows what he's doing, and has been extremely helpful in the past. It is ALWAYS a nice experience to deal with someone who seems to like their job. It's what shows in the way he and the other staff there treat the public. Shout out to Dre and to those who hired him as well as the other staffers at this location. I appreciate them greatly. You probably will, too. read more

Stood in line for over 30 minutes, just to send a letter. Low staff no parking it's terrible.

I second Nera V's comment regarding the rude man working there. I just went in to retrieve a package and the gentleman helping me was nice and friendly but the man that gave Nera attitude gave me the rudest sneer; he walked towards me like he was going to take over the transaction, gave me this judgmental and disrespectful glare, and walked away. It was so uncalled for. I'm not sure if it was because I had a face mask on but he made it very apparent he was judging me for something. I felt very uncomfortable and don't feel comfortable returning if judgment is passed on me for saying "Hi, I'm here to pick up a package." read more

Quick and easy, with friendly service. I went in to do a return for an Amazon purchase. They had me in and out in just a few minutes. Zero complaints! read more

Great local UPS STORE. One main thing that drives me to go out of my way to come to this particular UPS store is their customer service. Every shipping store could do the job, but this place make you feel appreciated for bringing your business. The whole team is great for Justin to Daniel to the owner himself. read more

See all

I have needed a notoriety for a few things lately and they always have one available and they don't charge a crazy amount...so very helpful. I've also returned some Amazon items there...very easy process. Staff are friendly and always helpful. read more

I have experienced nothing but excellent service here. The store is always clean, smells good & the employees are very friendly & courteous! I'm grateful to have this facility so close by, they get all of my business. read more

I was here to get passport photograph clicked and notary services. Please do not take photographs from here. The picture had shadow included in it and was hence rejected by the passport services. Notary service was pretty good. read more

I've been here couple times and usually the line is short and service is decent and efficient, but they can be pricy if you forgot the tape home or other small office supplies. read more

Very friendly and competent staff. Got my Amazon returns shipped right away and Bhavika helped me fix the return type that I accidentally mis-selected on the app. Will make this store my go-to UPS Store from now on! Thank you Bhavika! read more

Moved to the area at the top of year. This is the closest location. Positives first. It's very clean and in order. Workers are very knowledgeable. I usually have Amazon returns but have needed to print and scan on occasion. Everyone is nice. Seems to be the same few people working there. Negatives. Too many times Iv had to wait in line a long time because there's only one person working. Maybe just part of life but it makes me hesitant to go. read more

Went in to print, notarize, and fax a document. Daniel was behind the counter. He is definitely a knowledgeable customer service rep! He multitasking and got several people serviced, very calm demeanor, and handled the crowd with exceptional care, professionalism, and speed. He was even enjoying small talk with the customers. Absolutely amazing! Social distancing enforced as well as wearing masks! Sanitizers provided. I was done in less than 7 mns! Thanks, Daniel! read more

I visited the store yesterday at Franklin mall, to get the prints. It was very smooth working with them, and the staff are very helpful. Particularly the lady, Bhavika is wonderful in understanding the consumer needs and did above and beyond. Happy customer and highly appreciate their services. read more

As a frequent Amazon shopper, I come here all the time to drop off packages and my Amazon returns. The service is the same every time. Quick, easy, and efficient. I have been to some other UPS stores before and they are either super busy or the employees there are not that helpful. So I will gladly come out of my way to this UPS store for all my shipping needs. Thanks! read more

I needed to print some important documents so I went to the UPS store on Homestead Rd. I was very surprised at the patience & kindness of Alyssa. She helped me with technical issues, without making me feel stupid. In between she attended to other customers, it was busy. The other girl working was also very kind. It's refreshing to receive small town friendly & patient service in Silicon Valley! It's usually very impersonal service. read more

Staff is always very helpful, fast & efficient. The only problem is their hours. Wish they were open longer but maybe these hours are their new COVID hours? I hate they are closed on Sundays. Other than that, great service. read more

I had such a great experience here. The lady at the front desk was very pleasant and helpful. This UPS is the best location and customer service I have ever been to and received! read more

I only use UPS stores to drop off packages. I ship about one per day, on average. I normally go to a different location, but went here one day around 2pm, because it was on my way to Costco. I had a prepaid Next-Day Air package to ship. They scanned it in and I left. The next day I found out that they never gave the package to the driver. So my package was late and my customer, who specifcally bought my item because I could ship it next day, was mad. I won't be back. read more

Very poor service. People working here are rude and unrest. I came here 30 minutes before closing and got turned around.

The owner has lazy ass. If you don't want to get pre-labeled packages(your free money anyways), write it down in your entrance. read more

This UPS Store is FIVE stars in my book as this is one of the BEST UPS places I've ever used. Not only are owners very nice folks, but the staff they've hired keep me going there even though it's not the closest one to my home or work. Especially impressive are 'Daniel' & 'Vik'. I do a fair amount of returning to Amazon, and it's sometimes difficult to understand Amazon's proper return procedure while executing the process from a cellphone. I've found myself at the UPS counter messing up the whole thing and the codes I get don't work. When I've done this, each if these guys, at different times, have calmly & methodically taken the time to help me navigate the process, shown me how to click all the right buttons - even while helping other customers - at the same time! That smoothly executed Multi-tasking shows a competence level that is difficult to find in service personnel. It's what keeps ME using this store (although THE STAFF may not be so pleased to see me coming...hahaha). Anyway, "Thanks" Franklin Mall UPS Store, and all y'all in there!! read more

I was incredibly stressed out due to having to pack up and haul and ship heavy boxes. Plus I was in pain after hurting my back. My friend who I was helping with her daughters dorm room wanted me to bring the boxes all the way down to Salinas to the train station for shipping (which I did not want to do!) , and so I was doing a lot of negotiating back-and-forth with her via text, trying to estimate differences, AND my credit card was declined because it ended up costing a lot more. And in the midst of all of that, Daniel was my hero! Not only did he haul those heavy boxes out of my car and take care of all of the labeling and tape the boxes better, but he was beyond helpful, patient and kind. Somehow he managed to efficiently accommodate all the other customers in line and help me. And of course all of this with the Covid complications etc. He was truly amazing and I am beyond grateful! read more

Bhavika helped me print a fake concert poster for my mom for Christmas. 10/10 customer service and fantastic job!! read more

The UPS Store - My fake concert poster - Shipping Centers Near Me - Santa Clara, California

Amazing quick efficient service! Best store. Had to return 5 things and was in and out in 5 mins. The best ups store I've been to by far.

African American guy was extremely rude . He just stared at me while my hard were full he didn't even greet me ..as I walked out and he said thank you to me 2x expecting me to say it to him after being rude . Never coming here again read more

Such friendly and helpful service. I was assisted by Bhavika, who was stellar. I'll be happy to come back, everything was so easy.

Excellent place for supplies, drop offs, mailing, etc. Very friendly owner. The new taller gentleman isn't very nice, but everyone else in the shop is wonderful! read more

I had a very smooth experience with notarization and envelope processing. Moreover, the store is situated in a very nice and relaxing location unlike the other UPS stores I have visited thus far. I had say above all the UPS store managers were very professional and efficient in task handling. read more

On Friday July 10th around 4pm, I dropped off 2 packages for amazon return on the same day, same time. Per amazon code, both items were scanned and I have received the receipt showing both items were scanned and returned. I get an email from Amazon the following days saying only ONE item was received. The other item was never scanned nor have even left the facility. The tracking status shows "label created". Now I am on 2 hour wait time with UPS customer service to figure out what happened to the item I returned and scanned to go to Las Vegas. The UPS customer service told me to start the claim. However, it is extremely complicated as I keep getting error message that since I didn't pay for this return, the account number associated with this package does not match payment information with one provided in the profile. Now I wasted my time on driving and dropping off the ups package, wait a long time, call the ups customer service, call again to sort this error message, and no one providing answers or solutions. Due to one employee's mistake, this just became a nightmare and I have to pay for his consequence. read more

See all

It's strange to write a review for the UPS store (as I'm not someone who usually needs to go to one that often). However, every time I go here, it is such a pleasure. Sure, for me, it's a super convenient location so I'd likely choose it regardless. However, every employee I've encountered there is always so nice, and they always know how to properly handle what you need. In fact, I've used them for several different things (not just Amazon returns), and it's all been great. They always seem to have constant customers too. read more

The staff was incredibly helpful! I brought in a box that would have cost quite a bit to ship and they helped me to cut it down so I could save a bunch of money! Thank you Vik and the others on shift that day:) read more

I like going to this location for my Amazon return because parking is super easy and they're hardly busy.

Fast, easy, and great service! Came in to make some copies and drop a package off and The associate by the name bhavika helped me with my copies and handled my package to be shipped with no problem. She also helped answer some questions I had. Very helpful and great ups store location! And just to add, I would much rather pay a little extra at this store since its way more convenient then waiting in line at Usps read more

I drop in to this UPS Store ALL the time - the customer service is absolutely amazing and I'm always greeted with a smile. The shop is also very conveniently located and there is plenty of parking available at all times of the day. I genuinely feel like the associate cares about me and they always act professionally. Thank you! read more

I came today urgently needing to get a document notarized. Employee Justin was fast, helpful and efficient. Much appreciated him today! This is a great local store and I hope other Santa Clarans will help keep them thriving. read more

The store has a very pleasant fragrance. I have always found the staff helpful. Justin is the best. He was very helpful and patient helping me return a package. While I was there, I heard him helping someone on the phone. He was very patient and helpful even offered and gave them USPS customer service phone number to the person on the phone. read more