This is my local UPS store, and I am so grateful for them! They are always so efficient in helping me process my Amazon returns, sometimes 20 to 30 items at a time. Shout out to Kumar for being awesome! read more

You've probably heard "customer service is dead!" (Or thought it) a million times. But not at the UPS store in Dublin, CA on Regional Street in Dublin. I came into the store with 3 items and was unprepared for how to return the items. Younger people are not usually kind or patient with those of us past 60, but like I said "not here". The young lady was kind...patient...informative...and helpful. She took care of all the details and did it with a smile. So nice. Thank you so much read more

I am a frequent customer at this location. I'm really happy with the customer service I receive here. They are very thorough and accommodating. I never realized how many types of services they offer such as USPS drop off and notary. Today, Ammara went above and beyond to help me with a package I had to drop off. I didn't realize it was for the regular post office instead of UPS. She helped me get the label printed to mail it out the same day. She was very nice and seems to offer everyone she helps great customer service. Thank you Ammara! read more

This is the worst UPS store I have ever visited. Went there today to get notary, a guy and a girl were working. Asked the girl if I needed an appointment for notary, she did not know. Told me to wait so that she can ask the guy and then conveniently ignored me. Never bother to ask him, after standing there for 15 mins I aked the guy myself. The guy basically had no intention of working, so asked me to get an appointment because it's "better". I asked him if I can just stand in line because I was already there and waited for 20 mins anyway, he sad he was busy and cannot do it. There were literally two other customers in the shop. If you want to waste your time go to this one. Worst UPS ever. read more

Allowed Duplicate Shipping Labels to Ship and will not assist me with making claim for one of the packages. I'd initially also called them same day within 1 hour of drop off to notify them of the mistake and hold the shipment; they'd failed to do that. I Have a drop-off receipt from them to prove that 2 packages were indeed shipped and I knew the package would get lost. Workers tried to help but were not able to resolve my issue and referred to the owner whom was also no help. read more

The staff here has become increasingly rude over the years. They are very unwilling to be helpful.

Needed copies, and the color copier at my fave was "out of order" Real customer service here, I carried the baby in...just a quick trip...and the nice young man helped me set it up so I could do it 1 handed! He even retrieved a stray original.....all with a smile! I have dropped my Zappos returns off, and it was a breeze, too! I would go back in a heartbeat! read more

I got scolded at this location for bringing my package untaped I mean I brought it in a box and I'm paying to ship my stuff so that's just really weird to me. Like, it's just tape?!I don't normally come to this location but I was in the area. Other UPS stores have much better customer service. read more

The UPS Store - Scolded for not taping up box but yet Amazon literally pus them not only to tape my box for me but to also provide the box. Soo??? - Printing Services Near Me - Dublin, California

I have had my mailbox there for a few years. Mara is not only helpful, but kind and extremely professional. She's helped me endlessly with a myriad of packages and returns and also helped me load my car. I can't express my satisfaction with this store and Mara. read more

Worst customer service! It was the first time to do the Amazon return and I didn't know that the screen needs to be much brighter to be able to scan. The Indian guy meant "brighter" but I thought he said "bigger". Then he said "90% of the customer understand". Thanks for the super disrespectful comment. People like you makes this American society so discriminative and disrespectful. Never go again to this place. read more

Amazon returns are already super easy but Ammara (sp?) one of the young employees at this particular UPS store makes it even easier. She is always smiling, patient and helpful when I stop by. She was quick and took care of everyone in line efficiently, be it packing, mailing or notary services. I admit there have been times it has been slow but more often than not, it has been because of a customer needing extra "special" handling. The whole experience of waiting in line to mail something is made bearable, even pleasant when she is on duty. Other staff at this and other UPS stores are sometimes/often sullen and impatient when dealing with patrons. I come here instead of another UPS store closer to home because I don't appreciate attitude. read more

Sunil, the owner is great. He helped me out big time. The store is always busy but that's ok because they have great customer service. Sunil really cares about his customers. The line goes fairly quick and they know what they're doing. Thanks Sunil! read more

Great customer service and exceptional care for customers and fast as well!! For all your needs come to this UPS store. Thanks read more

The UPS Store - Printing Services Near Me - Dublin, California

Best customer service I've seen at a UPS. I moved closer to this one recently and needed a notary done. The woman at the front (I believe her name is Ammara) was a HUGE help regarding the notary, totally knew what was needed and what she was doing. In the end she saved me a lot of time and hassle to get a marriage certificate. Will be a returning customer! read more

So I used this place quite often. I waver 4 vs 5 stars but the prices can be pretty expensive so I settled on 4. The service has always been great - see the same young lady at the desk often. They are friendly and all of my packages were delivered appropriately. It is nice to print a return label easily but sometimes that system takes a while and it's $3 minimum to print a page. That's what I mean by pricey. Convenient yes for sure. read more

I just called this place asking if they carried a tv box for my 65" flat screen tv. First of all, the person who answered the phone just said, "UPS Store!" Which is fine...but it was the tone this person said it with. It was like I was bothering them. I asked if they had a box for a 65" tv and again, with a bad attitude tone, they just said, "hold on!" So, I was put on hold for several minutes while this person checked. Then, after a few minutes I got hung up on! Needless to say, I'm not calling back. ***UPDATE 8/13/18*** Today, I called again to asked about if they did Live Scan fingerprinting and was immediately hung up on...AGAIN!!! This time it was a different person who answered the call and got the same result. I seriously cannot believe that this is how they conduct their business. I got hung up on two times in a row by two different people on different days. How is this possible that I cannot get anyone there to answer a simple question for me? read more

Walked in to print a page of paper. Kid in front said it's $5. I laughed and walked out. Ridiculous....

This UPS is the most incompetent of any store I have ever been to. I was told I had mail on Friday afternoon. I drive all the way there on Monday just to be told I have no mail. They lost my mail! The female employee had the nerve to tell me I can't magically expect mail to by in my box. I expect mail to magically appear in my box? I was told I had mail by the same guy who said it was a miscommunication. Don't come here. They are incompetent and unreliable and liars!!!!!! And they accuse you of magically expecting mail to in the box when they specifically told you there was mail when you called!!Unbelievable!!!! Rude and incompetent!! How dare he turn it on me there was a miscommunication? His incompetence is not a misconception! read more

I came in today and needed a live scan done for my job and I had no clue what was needed to get it done and the worker was so helpful. I was able to print and got it done within seconds. read more

I came by this UPS store to ship off a couple of Amazon returns. This store is located in a small plaza and parking can be a pain during busy hours. I wasn't aware that UPS had a policy of taping your returns for $2 per box but Ammara, the staff member who helped me, was very nice and let it slide for just this once (bless her). I was in and out in a jiffy and the process was sweet and simple. The staff here is helpful and friendly! read more

Rarely post reviews but the worker who helped us today was AWESOME. We walked in needing something printed and notarized and saw this long line with only one worker working the counter. We automatically thought we would be there for at least the next 30-45 minutes. When I say this guy handled business is an understatement! Phones ringing, different tasks needed to be done, long line, and one customer needing help outside to her car. He did it all! With a professional demeanor, very respectful, and not even phased by the line that kept coming. Management, if you read this, Angel needs a raise! Thank you, Angel for all your help today! read more

During my first experience at this location, Amara was extremely helpful and kind. After a silly mistake on my end, she patiently worked with me to resolve the error. I will be returning to this location for any further shipping/printing needs!! read more

I needed to send back a bunch of xfinity cable/internet equipment that was left behind at my community from prior tenants and KUMAR was a HUGE help! He assisted me as soon as I walked in, checked in all the equipment, boxed it and provided me receipts. He was so kind, thorough,and quick. Thank you again KUMAR for making the process so easy! read more

The renovation at this office is very nice! I noticed since my last review, the attitude has improved with the staff. I had a chance to talk with Sunil and he said he values us as customers. Thank you Sunil for listening & understanding -- we appreciate you working with your staff to help improve customer relations! read more

I was just told by Sunil over the phone that my problem was no big deal because he has encountered more serious ones han mine. -March 7, 2017 Kavita assisted me and made me feel that she doesn't care of my business at all. I even had to go back inside the store to ask her if she needed anything from me. No hi hello, or "customer transaction is completed" -May 9. I contacted the people waiting for my papers. They never received my mail. I called UPS store & spoke to Jimmy. I looked for Kavita but he said that she's no longer working at the store. I had Jimmy read the shipping address & I found out Kavita entered the wrong suite number. Jimmy said he was able to speak to UPS agent that they were able to correct the suite number & a Buddy (not real name) received it. I called the intended receiver and they said that they do not have a Buddy working for them. Jimmy said that he will file an investigation & would call me for updates. I was told that investigation takes 8-10 business days. I told him it's important. - May 20. May 9-20 nobody from this UPS store called me for an update. I was always the one to call them. I called May 12, May 18, May 20. I spoke to Amara who handled the investigation. I called one time at the UPS Store & Kavita answered the phone! I was told that she was no longer working here. Amara told me that Kavita is the boss's wife & has nothing to do with what happened. Everytime I talk to Amara on the phone to follow up, that was the ONLY time she calls UPS Investigation team to ask for updates because she doesn't know what happened & where my missing papers were. We had a long conversation on May 20 on the phone & I her tone became condescending. I kept on telling them that I needed my papers back because it contains personal information. She then told me that the investigation that Jimmy was suppose to file on May 9 was not filed at all. Amara just filed it on May 12. All the while that she was calling UPS customer service, there weren't any case filed at all I told Amara to to call me back on May 22. -May 22. While waiting for UPS Store to call, I called UPS call center (1800) to ask about the details of the investigation. I spoke to 3 agents. The two agents said that they couldn't do anything about it the 3rd agent said that the investigation looked promising & that there's nothing for me to worry about. May 22 went by and UPS Store or UPS Investigation Team never kept their promise to call me back. -May 23. I checked the tracking number again via online and it showed "Claim Issued" I called UPS 1800 because they filed a claim without explaining to me what was happening & why UPS were not able to find my mail. I even had to explain to them the whole situation again because they never took note of it. I worked at a 1800 center before so I have an idea how their system works. The agent mentioned about the final address where my mail was delivered. IT WAS AN ADDRESS THAT WAS TOTALLY DIFFERENT FROM THE ONE I WROTE AT THE STORE but Jimmy and Amara confirmed that the only mistake written by Kavita was the suite number! After talking to the agent on the phone I drove to that wrong shipping address. The people who were on that address were able to retrieve the tracking number. I met Buddy there! They told me that they will look for it & will contact me on May 24. I went to this store and spoke to Amara & asked her why I know more about my case. She even said I know more about the investigation than they do! The atore has no initiative to help. -May 24. Buddy called me that they could no longer track the package. I asked Buddy if UPS went to their place or even called them to track my mail between May 9-23. Buddy said that as far as they know, UPS did not go to their place to inquire about the mail - nobody from UPS investigated it! They just closed it right away without getting into the rootcause. I went to the store for an explanation since UPS 1800 & this UPS store were not sync. They kept on blaming each other. I asked Amara if they have the same system to view the final address where my mail was delivered and she said no. I asked her when she calls UPS 1800 dis ahe even dare to ask the final address where my mail was delivered? Customer service - will issues. The willingness to help. I told the store to call me for an explanation before the date May 26. Nobody called on May 25 & 26. -May 25. I decided to chat with UPS through facebook messenger & spoke to Kenisha. I told them about what happened too. They said that they could not help me because UPS and UPS stores are different entities. They told me to call customer relations. -May 26. I called customer relations. They told me that the previous agents that I spoke to on the phone did not take down notes of the issues. THERE WASN'T EVEN A CALL from this UPS store/ Amara inquiring or filing about this case. read more

If you need to send something in bulk - you know, just have someone place postage on a hundred packages, DO NOT GO HERE. This place quoted me almost TWICE the postage rate charged by USPS ... as their "surcharge." The young women "helping" me could not care less. She said " that's what we charge." No tips or suggestions. The US Postage would have come to about $450 ... they wanted to charge me OVER $800 for "Handling" 116 envelopes?!!!! read more

I came in on 12/21 at 12:55pm to drop off a pre printed labeled package. And the asian girl with a lot of pimples on her face was extremely rude, sorry didn't catch her name. I was trying to leave because her negative energy was causing me anxiety. First she was in the back on her cell phone, I had to get her attention to get some customer service. And then when I asked if I could borrow her tape gun to tap my package she said hell no. Next time have it taped up. I asked for a fragile sticker she proceeded to put one on and then threw my package in the back. I have never received this type of customer service from anyone else at USP. Coming out of there felt like I was leaving the DMV. Seemed like she did not like her job. read more

I came in today for a notary and Ammara was so helpful. This was my first time and she made it a breeze. I like the fact that I didn't need an appointment and I also bought some stamps while I was here. Thank you for being open during this time of crisis. read more

This Dublin location is my go to place for all my Amazon returns. Ammara & Delilah are always a pleasure to see. Definitely family vibes here. Ammara & Delilah are extremely kind, thoughtful and always go out of there way to help me. This store is very lucky to have these awesome women. read more

I have been a regular (and frequent customer) of this UPS store location for a few years now. Ammara has been so knowledgeable and helpful with any concerns and questions I have , and she is nothing but awesome! Total respect for her and the rest of the team at this store, especially during the insanity of the holiday season. They're always on top of making sure I get my packages, and even when I need to send a package out, the customer service is always consistently good. I'd stay with these guys forever if I could! Thank you for everything UPS store # 0953! read more

Ammara was very helpful, informative, & sweet. She made the whole process very quick, so I was in and out of the door asap.

My wife and I frequent this store all the time for Amazon packages, notary, printing and have always had stellar service from both Amara & Delilah! They go above and beyond and are two of the friendliest people I have met in any post office type place. I know that whatever I need they will take care of it or help me figure it out. Love this store and this is my number one place to go for any postal needs read more

If I walked into a UPS store and asked for two day service I expect such item will be sent via UPS. It turns out they shipped it via USPS and it actually will take 3 days. If I'd known I would've gone to post office and saved over $10. I don't ship a lot of stuff but this leaves a bad taste in my mouth. read more

Sumit was extremely helpful and helped tape up a box I brought in that I had forgotten to tape up.

This is my local ups store and I have always loved the service. I had to come in for notary service today and it was a breeze. Def recommend! read more

Amara and Delilia were so helpful .They accommodated me with very good service.and was very congenial

I come in here a lot to return Amazon. The girls are always so nice and helpful! Amara is so patient with me, which is so amazing !! So glad these girls are here :) read more

Anytime I need to ship anything out, I always use UPS! I can trust that my packages will get to where they need to be on time and without damage. I want to shout out this particular location because all of the staff here is super friendly and will go out of their way to make sure I have a great experience. Also, HUGE thanks to Delilah for helping me repack my items in one of their smaller boxes since the one I brought in was falling apart and would have also costed more to ship due to its size. read more

Ammara is amazing she went above and beyond to help me return and item to amazon. She was so patient in explaining me Amazon return 101 as I was clueless. I really appreciate when someone goes above and beyond in customer service as nowadays it seems extinct! The ladies here are always friendly and get you in out and so fast. This is my go to UPS store when I need something shipped and fax!! read more

First impressions matter, and when I was looking for a UPS store I found this Dublin location to be clean and organized. There are plenty of parking spaces, and the customer service is pretty fast and friendly. I've been using mail and shipping service here for over a year, and the store has continued to be clean, organized, and reliable. Customer service here is also consistently great, with friendly people like Amara and Delilah. I'm very happy with the quality of service here, and I hope they keep up the great work! read more