"I Walked In With 60 Pounds of Fabric and Zero Clue  - FedEx Saved My Sanity" I marched into the FedEx Store (FedEx location LVKA, at 7275 Johnson Drive  Pleasanton, CA 94588) carrying 60 pounds of fabric and the confidence level of someone who had never shipped anything heavier than a birthday card. UPS was closer, but something told me to try FedEx -- and wow, did I accidentally make the best decision of my holiday season. Lanette took one look at my fabric mountain, grabbed a stack of boxes like a Tetris grandmaster, and started testing every angle to find the cheapest, smartest way to pack it. Watching her work was like witnessing a shipping-themed Christmas miracle. Then Misha jumped in, and suddenly it was a two‑person packaging pit crew. Tape was flying, four extra-large boxes were forming, and I was just standing there thinking, "Is this what VIP service feels like?" They turned what should have been a confusing, stressful chore into a hilarious, heartwarming reminder that kind, patient people still exist -- even in a store where they deal with a nonstop parade of confused customers like me. FedEx: give these two a raise. Or a trophy. Or at least a lifetime supply of tape. read more

Woefully understaffed. I've been standing in line for half an hour to pick up a single package while the sole clerk wades through the line. Corporate has decided enshitification is their profit strategy. It's awful. read more

Had to come back to pick up something from this center, and no change. The counter person was rude and shoved my ID back to me. At least they're consistent. Zero stars. read more

There is a line of 7 people, the customer before us was waiting for a manager. Should either open up more stations or quickly tend to other customers. Definitely needed to hire more staff. Service could definitely be a lot quicker: for customers who have pre-printed label, should be in and out quickly. It was a quick drop off, FedEx ground is quite reasonable in price. read more

FedEx Ship Center - Shipping Centers Near Me - Pleasanton, California

No helpful at all. I went in to ask about a order they didn't deliver and was told just to "wait to see if it comes"

Seems like I'm not the only one who has an issue with the fat clerk. Why does he have a customer-facing job if he hates people (and probably his life)? I was the only one there and he didn't even acknowledge me until a minute later until he was done with his stuff. This is freaking rude. If you're working for a shipping company, you need to be quick and efficient. This guy is a lousy employee and I wouldn't mind if he worked elsewhere - or not at all. read more

So the first problem is, they have merged with FedEx ground so the system was messed up. My package didn't come like it was supposed to because of the system when I went into the building on Johnson Drive the shipping building I was helped by irnesa and ray immediately and although it was a bad start because of the system, they were able to find my package and give it to me, future reference for those who use FedEx a lot make sure they have the right information in the system so that you can retrieve your package. They have great customer service and I was able to be help immediately. I don't know about the cost because the vendor paid for shipping. All I know is the customer service is awesome. read more

Stellar service! The guy working the front desk was very helpful. Also very patient with difficult customers. I was there for quite awhile to send 5 packages totaling about 200 pounds on behalf of my company so I let regular customers with smaller boxes go first and they are very helpful with information. And they let me borrow their tape so I didn't have to buy it! read more

FedEx Ship Center - Shipping Centers Near Me - Pleasanton, California

Beware of this Fedex location . We were not home for a signature authorized delivery of a package. I spoke to the delivery person from this office through my smart doorbell and he said he would return it to the Pleasanton Ship Center where we could pick it up. He did not leave a delivery tag. When we went to the Ship Center, the very rude counter person made us wait for 45 minutes and then declared that they did not know where the package was. Later, we contacted Fedex 800 customer service and they reported the package as delivered and signed for by some unknown name. Completely undermines the point of signature authorization. Fedex is taking no responsibility since their system shows it was delivered and signed at our address. They said we have to work it out with the shipper. I still cannot believe that they think they can get away with this. Small claims action coming. read more

Fat guy at the register is rude af and needs a personality adjustment. Seems to pick and choose who he's nice to.

I can't say enough good things about the team at the FedEx Ship Center, especially Tami Kearney and Chano (Donaciano) Mata-Silva. They went above and beyond for me on not one, but two critical occasions. The first time, I was waiting on an endorsed FDA letter I needed to fly internationally with my cat. The letter was only valid for 10 days, and my flight was early Sunday morning. Unfortunately, the letter was scheduled for Monday delivery, but it arrived at FedEx on Saturday. I went in person on Friday to explain my situation to Tami, who made sure to document everything and pass it along to the manager. On Saturday, Chano spoke with me and informed his team, who were emptying the package containers, to keep an eye out for my letter and set it aside for me. The anxiety of possibly missing my flight and losing hundreds of dollars for the endorsed letter and thousands for the plane ticket was overwhelming, but an hour and a half before closing, they called to let me know they found it. Thanks to their help, I was able to make my flight the following morning! The second more recent time, I was shipping packages across the country, one containing frozen items. I was shocked at the cost--approximately $520 for one package! Tami suggested a more cost-effective option, saving me over $300, and even helped pack my items in-store. Her kindness and expertise were really appreciated. I don't leave many reviews, but these instances warranted it. Tami, Chano, and the team truly exemplify customer service. Because of them, I'll always choose this FedEx location. Thank you all! read more

Customer Service staff RAY was so unhelpful. He was all about what he COULDN'T do for me!! Ugh. Needs some customer friendly service training. read more

The service provided is as expected. To echo some other reviews, the guy working behind the counter needs a lesson in customer service. It appeared as if I was a burden to his work day. Bad look FedEx. I'm sure this isn't news to anyone there... smh read more

Update from 12/3/2024: - You might as well wait for the tag on your door & sign it for delivery the next day, because you probably won't make it to the door on time the first time they deliver. FedEx customer service is not up to par with UPS & Amazon, adding to the number of other people who said the same thing. I work in the medical field, so I was relieved that my package was coming in after my work hours. I didn't even have 10 seconds to go to the door and they left a tag. It takes 15 seconds to walk from my living room to the front door, btw I'm a fast walker. For the elderly people out there I would recommend sitting in the front of your house waiting for them, or you will have to go to their location to pick up your package. The time stamp marked was at 5:33PM, though they definitely came at 5:45PM, since I heard their vehicle in front of my door, which mean they time stamped it early, probably to cover themself. I called customer service to let them know and they tried solutions but didn't give any options other than to wait the next day. They also giggled over the phone while I was telling them the details, which means the customer service issue stems company wide. Some of these people don't care about their job and if I acted like that in my job people would permanently go blind. I wish companies stopped using FedEx, because even at my previous jobs they had trouble getting glasses & contact lenses in on time. After this package, I want to notify any company that I purchase from to avoid FedEx and would rather pay more to go through another shipping company. read more

This FedEx Center couldn't deliver a package on time for the life of them. I understand why the UPS union is asking for more pay for their drivers as they are the most reliable delivery service at this time. I used to cringe when I saw that a package was being delivered by OnTrac, but they're better than FedEx right now. They miss delivery dates more than 50% of the time. Unfortunately, some of the companies I do business with only contract with FedEx. I may have to find new suppliers that don't solely contract with FedEx. read more

It's sad this company tells you what you want to hear just to get off the phone and made me lose thousands of dollars due to not delivering my package and lying about it. Will no longer use fedex as my shipping service. read more

Wouldn't recommend this fedex outlet. Staffs are not responsive and really slow service!

Super unfriendly. Had a pre paid shipping label sent to me. The guy who helped me acted like I was bothering him. Scanned my QR code and told me he couldn't pull my info up in two systems. Said I could paid again. What a joke. Went down the street to the FedEx office in the Home Depot shopping center. No problem whatsoever there with my label. Avoid this place. Go to the fedex office down the street in the Home Depot shopping center. read more

FedEx is terrible! They say they "attempted" to deliver and that is not true. Unfortunately, some of these drivers do not want to take an extra 2 seconds to read the delivery instructions! They deliver all the time to my neighbors house across the street yet they cannot find mine?! I cringe every time FedEx is going to be the company who delivers our package, because it will never get here. I never have this problem with UPS. read more

I rarely do one-star reviews. I feel compelled to share feedback. This store opens at 9:00. There was a line standing at the door when I arrived at at 8:50. My issue is: there was one person helping us. Not to be negative, she seemed lethargic. Literally, I waited 30 minutes to finally get my package shipped. There was a line when I left. My strong suggestion to the FedEX manager, please have TWO people working. I won't return to this place. I'll use UPS next time. read more

If I could give it zero stars I would. Missing packages that they claim were signed for by a Carlos Lopez yet they weren't delivered to my address! The really rude lady on the phone says file a claim and contact the seller in the meantime I'm out 2 laptops and AirPods and can't get my money back ! They say they are not responsible for. File a claim they said it's easy. Sure it's easy if their site will upload it! I will never use fed ex delivery again. Customer service is useless and frankly rude. Also we have filed complaints Re. A fed ex driver who delivers to the sun valley mobile estates in Livermore ca. Because of her careless and downright dangerous driving! If she doesn't seriously hurt a child or pet it will be a miracle. read more

Not the most organized of shipping centers but there was hand sanitizer available at most of the surfaces and the doors and verification of shipping addresses were all touch less! The young woman who helped me saved me a few dollars based on my shipping needs and was quick and efficient. Definitely appreciate that when doing mundane chores like shipping. read more

They are making me pickup a package that they won't deliver. They say my business was closed on 3 attempts. WE WERE OPEN!!!!! Also while the agent was efficient, he was definitely not helpful. No wonder Amazon is doing their own delivery - they are way better read more

We recently experienced one of the most unprofessional FedEx Truck deliverer ever. This driver, a caucasian guy, pressed our Ring video doorbell, doesn't even wait one second, immediately turned around with our package speedily walked back into his FedEx truck and drove away while we tried to flag him down to stop! He definitely heard us when we opened our front door. This clown totally despises his job and making FedEx look terrible!!! read more

Stopped by yesterday to buy some mailing materials, but I needed to staple something first. I asked if they had a Big Stapler (needed to staple 70 pages) and "manager on duty" T (name redacted) said they do, but he didn't know where it was. He looked in a grand total of one place and didn't find it. Despite the fact that most of their copiers would easily staple 70 pages automatically, he could have offered to do that (as a workaround), but he did not. I left the line and then came back and told him that I found it hard to believe that a FedEx Copy and Ship store would somehow not be able to help me staple something like this (after all, what would happen if they actually got a big copy order; this was a big store, all about copying, printing, and shipping). He then exclaimed "What do you want from me?", like I was pestering him to clean his room or something. All of a sudden getting confrontational. No offer to help, no "I'm sorry, I wish I could help", nothing. The next day I went to another FedEx and they helped me in 2 minutes while not missing a beat. I strongly suggest the owner find someone who actually tries to help customers as the "manager on duty". read more

Do not use FedEx Ground for your packages. Their 'contract drivers' are incredibly lazy and dump packages in front of garages in plain view despite being warned about package thieves prowling the area. Apparently it's too much effort to get out of their truck and walk the package around the corner (takes seconds) and ring doorbell to ensure packages is not visible. Had two packages stolen past year within hours of delivery - FedEx could care less since this meets their definition of 'delivery' (it's 'delivered' if driver marked it 'delivered'). Told the neighborhood driver not to do this - he made a show of walking the next package to the door, then when out of sight returned to dumping packages in front of garages/driveways again. All their drivers care about is making quota, not making actual deliveries. Neither UPS nor USPS do this (UPS driver knew right away it was FedEx when I asked if UPS drop packages in plain view). You can tell who made the deliveries by where the package is placed. If you can see it - it's FedEx. read more

My first experience with FedEx deliver services and to be quite frank with you, I am not impressed. I am more like disappointed to the MAX! So, I like the idea that FedEx makes 3 attempts to deliver you package to your house. Although they advertise flexible schedule, I was not able to schedule one when I attempted to do it online. Nevertheless, they returned the following day for their 2nd attempt and I still missed them....Womp womp! Alas, after three attempts to your house, you are instructed to pick up your package, but after the 2 day and it still hasn't been picked up-it gets return back to the sender. With that being said..... One thing I do appreciate is how late they are open! For working people like myself, I don't get home till 'round 530PM and by that time I arrive home, everything seems to be closed for the day. So it was nice to see that FedEx makes an exception. They are open till 6:30PM during the weekdays. BUT.... The service is so DARN slow!! Cum' on people! What's the hold up? I just don't understand. I went to pick up my package at 6PM and I was 3rd in line. No lie-I didn't leave till 645PM. SMH! I heard all kind of excuses from the staff: The computers are slow; opps, the computer just froze; I have to head to the back to get packages. OMG! One thing after another but, the staff was really nice and super apologetic. Next time, I would rather stick with USPS and just save myself the trouble. read more

FedEx Ship Center - Shipping Centers Near Me - Pleasanton, California

My review is for Caressa. My company had a project where I had to FedEx boxes to customers individually. I had about 13 to send. I had gone in a week prior and the lady at the counter did not want to help me, she said since I had an account number I should do it at home. I tried, didn't work. I don't have an account I just use my company's account number. I reluctantly went back a week or so with just three boxes, thinking I would do them just a few at a time. This time Caressa helped me. She was so nice and helpful, she even agreed to help me with the remaining 10 that were in my car because I was afraid to bring them in the first time. This week I had to eight to send. She greeted me with a smile, and helped me get my boxes sent! Project done! I will definitely look for her next time I need to send something via FedEx. They have a great employee in her! read more

A big heavy box was placed on my front drive that doesn't belong to me. Not addressed to me nor even in the same zip code. Box says it contains 2/2 trampoline. So half a trampoline! I called FedEx and they said they have no record of it though it clearly states a tracking number, name of person it is to go to and their address. Since FedEx claims they have no shipping order on it they cannot do anything. My options are: find a way to get to a FedEx office, keep it or throw it in landfill. This box is extremely heavy! Shame on FedEx read more

Yesterday I came rushing in last minute needing my resume copied. I was kindly greeted by Shalina. Not only was she quick, but she also bound my copies of certifications, recommendations etc. Well that helped land me the job! My new employer was completely impressed by how professional it looked. Shalina gave me such above & beyond service, especially knowing I was clearly anxious & on a time limit. FedEx you've got a Rock Star employee. Oh and when I was leaving I noticed her name tag said trainee, never would I have guessed she was new! read more

Super helpful staff and efficient shipping center. Super quiet in the afternoon yet still making it for the next day 10.30 am delivery service. read more

Just the worst!!!! Looking for every reason to not ship a heavier package. All around the worst company I have every dealt with. If I had a GENIE and only had ONE WISH. It would be to dissolve FedEx. Liquidate their assets and give it all to usps and UPS. read more

Poor hospitality. Sure when I walked they were helping another customer not a big deal, but after a five minute wait without them acknowledging me I got a little frustrated. There were only two people working one was with the customer while the other pretty much just sat on the computer and helped the other customer from time to time, no "hi" or "I'll be right with you" nothing! Just to give you a scale of how long I was waiting I wrote all of this before being acknowledged. read more

FedEx Ship Center - Shipping Centers Near Me - Pleasanton, California

I will only give a 5 Star for Bill Clampitt. He is wonderful, helpful, energetic, and pleasant to work with. On the other hand, the majority of his coworkers could use some of his tutelage on how to manage customers and their expectations. On several occasions when Bill is not here, I have seen his colleagues look confused, disorganized, and not properly trained in their professional duties. read more

Slow! Walked in at 5:55 to overnight some documents. There was one person in line before us. At 6:15, his package was shipped, and as I slowly walked towards the counter, confused (as nobody was inviting me to), I waited while the worker scanned boxes left to ship - as if that couldn't be done when there wasn't a line of, at this point, five people. Making conversation wasn't this lady's strong suit either, as she retorted to my "How are you" with a grumpy "Busy!". She then talked about taking a ten minute break, filling her water cup with ice... As if the center wasn't going to close in 15 minutes anyway. It appears that the people at this center are either suffering from being overworked to the point of not having the capacity of filling out address labels and slapping them on post boxes, or merely poor morale. read more

This is for "FedEx" Ship Center in Pleasanton, CA. I must preface this review with a personal note. I am a disabled Senior and do not drive. I rely on online shopping and count on delivery companies. I placed an order for personal incidentals and something for my "Emotional Support Therapy" dog. I placed the order on October 1 at Target.com, AMADOR Center, Dublin, CA. Sadly, Target uses "FedEx" for shipments. And, this isn't "my first rodeo" with FedUp I mean "FedEx. I started calling "FedEx" on October4. All I got was an automated run around for five days. I finally spoke to a breathing human, "Alex in Guatemala". He was sympathetic to my situation. I told Alex that I NEED the package delivered TODAY. He advised that he would do his best and elevated the situation to a supervisor. In between my tears of frustration, I thanked Alex and said goodbye. I indicated on more than one occasion, delivery person MUST call me to enter the secured building. At 4:23, there was a knock at my door. I thought, "Yay!! FedEx got the message, even though the person DID NOT call me. It was my neighbor who said, "There is a giant package, outside the complex, by the mailboxes, inside. Sure enough, my neighbor had moved the package inside and another neighbor carried it to my door. What happened to "pride in your work" and to strive to deliver "superior service"???? I guess like everything else, what we consider to be decent behavior, doesn't exist anymore. read more

I have no problems with the FedEx center, however there are major problems with the deliveries. First issue back in December. The drop off was placed in my driveway in the rain, in full view for someone to easily help themselves to my new laptop. Before I called the customer service I personally asked my carrier if he could please place all future deliveries on my doorstep like the previous carrier did. He said he would. His next delivery again was left back in my driveway. This time I called the 800 number and of course they apologized and promised to placed on my doorstep the next time. Well that didn't happen so I had to call them again. If you have ever called their customer service it usually take 3 attempts to get passed the lame robot. To date the carrier still doesn't place on my doorstop as requested but in my walkway approx 10 feet away from where he has been leaving it but still in the open, If only he could walk just 5 more feet. I had zero problems with the previous carrier for years left on my doorstep without being asked. So I know this guy is just lazy. My latest 2 issues happen when on August 8th., it was missed delivered to someone up the street and again 21 days later on August 29th my next package again was missed delivered to a house 4 doors down the street. Well at least he could read what street it as to go to but he doesn't know how to read 4 numbers that are clearly marked in the front of my house!?!? There are more issues to write about but I resent having to waste anymore of my time on such incompetence having to write this review, let alone dealing with a stupid robot all morning. read more

"Poor service. Lady at the front desk was condescending and rude. Needs immediate training or a transfer to a position not dealing with patrons." Joe. M. I copied that from Joe M's review. I could not agree more! I was using my client's account and I asked about the cost. She, must be the same lady, said oh, you are not paying for it, you don't need to know. What the? Let her retire, please.. read more

Love this Fed Ex shipping center-staff are friendly and helpful, all supplies are stocked and the line is usually short and fast.

I wish I could give this place no stars at all. Walked in to drop off a package. It was a few minutes before I was even acknowledged. Mind you, that I was the only customer there. I wasn't expecting to be helped the moment I walked in, but a simple hello would have been sufficient. When I was acknowledged it was several minutes after that before I was helped. Thankfully I just needed a receipt for a pre paid label but the customer service is horrible. So disappointed. read more