I visited this place today, 8/23/26, with my family, and unfortunately, the experience was…read moreextremely disappointing.
When I placed my order, I specifically asked for pepperoni, ricotta cheese, and basil. The cashier told me the order would look different on the receipt, so when I saw salami listed, I assumed that was what she meant and didn't think much of it.
Additionally, I placed an order for a 2-liter Dr Pepper and five cups. When I asked for ice, the cashier initially took the cups and then she said there was no ice, but then I heard her inform her younger male coworker that there actually was ice. Mind you they gave ice to other customers. She also made a comment about there being five of us. At that point, her attitude came across as unnecessarily petty and unprofessional.
She later told me they didn't have basil, so I asked for olives as a replacement. We waited approximately 25-30 minutes for the pizza. When it finally came out, there was no pepperoni on it, despite pepperoni being part of the order I originally placed.
I showed the cashier my receipt and explained that I had specifically requested pepperoni, ricotta cheese, and basil. She insisted that she had repeated my order correctly, but the receipt actually reflected the items I had requested. Instead of simply correcting the mistake, I was charged extra for the pepperoni, even though it was an issue with the original order.
On top of that and once our pepperoni was added the second time, we waited about 15 plus, additional minutes. the younger male employee was trying to flag me down to come get my order rather than bringing it to the table. At that point, after everything else, I said "No, you bring it over here." The audacity of them requesting I go pick up my pizza was crazy. I really hope that their manager reads this review. I'll be reviewing this on their website as well.
The pizza itself was alright, but honestly, it wasn't worth dealing with the attitude, the ordering mistake on their part, the extra charge, and the overall experience. I came in willing to give this place a try, but unfortunately, I won't be coming back, and neither will the families of the children I brought along with us. They already spoke to their parents about this I unnecessary experience.
Mistakes happen, but how you treat customers when mistakes happen makes all the difference. This experience was disappointing from start to finish. The staff was immature and the cashier (only female) had a crappy attitude.