My favorite quote is "no one can make me feel inferior without my permission" and I didn't expect to do that when making a car purchase. I have spent too much time, dwelling over the interaction I had, meaning I shouldn't have spent over a minute to allow someone to make me feel the way I felt. I had spent all day searching, test driving, texting, calling, and interacting and this interaction ceased all of that causing a 40 min drive home to be spent drying tears. I had found other vehicles at a better price point, lower milage, and extremely better customer service. I tried to cancel the appointment to not waste anyone's time but was told don't, just give faith, it'll be worth the 40 minute drive and "the car would be ready to see when I got there". So I went, big mistake! Pre-approval in hand and a rather decent down payment I drive down to Kia Tempe, full anticipation of driving away with a new car. I drive up to zero people in the lot, not a customer on the road to any of the many dealerships, not a customer in the lot, and greeted by someone who didn't know who my "sales person" was. No receptionist at the desk to have the "list", and not even asked for my name. (As if they had several appointments it wasn't hard to identify me) I am then introduced to a man who had zero clue on the car I was there to see, barely asks for my information, I had an idea of the car I was there to see, but wasn't 100% set on it, and willing to negotiate, there were 4 criteria I was mostly focused on (affordability, reliability, mileage, and safety for my family). I Wasn't asked but provided my thoughts of down payment and price range, but also have purchased cars before so had more to negotiate with (or so I thought). I was brought to a dark lot to not be able to locate the vehicle I was scheduled to see and then when I showed interest in others, barely shown 2 other vehicles that were there, also in dark area. Where when I said I had seen several vehicles today it was implied that I didn't do my research and those others must have offered less (never convinced and I have been researching for over a year when I bought my first one a year prior this would have been my second) Were the doors opened? No. Was the cars even started? Nope. Was I even offered a test drive? Not even asked. Now we all hate a pushy salesman "let's test drive this baby", "picture yourself behind the wheel!" but to not even want my business, to make me feel like I didn't belong, or to make me feel like I was wasting his time, unacceptable. Against my better judgment I then asked for what other options fit my needs, and brought to a computer that was "well nothing here really fits that, and I realized I wasn't wanted and my business wasn't wanted either. And that's when I finally walked away. From the moment I walked in to the moment I got in the car and drove away, I had spent less than 25 min. Having a following of over 10,000 people on social media, my dad being on the radio, owning and servicing several podcasts, here I am using my voice. It is a proven fact the you will tell more people of bad experiences than good. This is where we find ourselves on a Saturday morning. So if you want to save money, and be indirectly talked out of buying a vehicle please go here. Outside of that, I do not recommend even wasting your time. read more

First lease was from here and, we had a great first experience. Went back after several phone calls that we need to come in towards the end of our lease and ended up leaving with a new lease. All seemed well until we received a bill from the finance company stating that we owed them money for a key (we turned in) and for the last 2 payments. It was never explained to us that we had to pay the last 2 payments on top of the new payments on the car we just left with. Why wasn't I able to drive both cars off the lot then if I still had to pay on the other one???? Salesman had me call for the buyout quote which I gave him. I assumed (you know what that means) that he wanted that information to add to the new lease especially since my lease payments went up on the new car. I was so very wrong. I am not sure why he wanted that information if they weren't going to pay it off and add to my new lease. If I had been told that I still have to pay on 2 cars for 2 months , I would have said I will just come back when my lease ends. Never given that option at all. Then my license plate never comes in that was supposed to. So they lost my key (turned up magically when we called to complain), never got a new plate (they had to renew my temp tag and request a new plate, guess it slipped their minds), and neglected to inform me or give an option about my payoff! Called and have been getting a huge run around. Basically they blamed me for the non communication. I am new to the lease game! I thought it was like buying a new car! I have done that before. They pay off your old car and add to the new. Your payment goes up but, you leave with a new car and the leasing company isn't sending you a letter in the mail asking you to pay over $500 in 15 days! Bottom line is that my next car will not be a Kia again nor will I ever recommend them to anyone. Reason being is that we tried to get Kia Finance to help, the Corporate office of Kia to help and the dealership. They all say that they are not affiliated with each other! Take out the name Kia from all of your names then if you are not willing to help when you guys screw up. I told the Kia GM "wouldn't you want to know if you still owe money on something before you sign a new contract?" Aren't you supposed to tell people that?!?! I trusted Tempe Kia and that is a shame on you there will not be a shame on me. Can't wait to get out of this lease and go with a car company that will at least pretend to care about their customers. Thanks Kia for your awesome customer service (I say that with great sarcasm and, I wish you could see my facial expression too). FYI: They do use their caller ID to avoid customers they choose not to speak to. I called 9 times to get answers and I was either hung up on, sent to an out of order voice mail or they just let the phone ring. The GM finally picked up the phone on my 9th try and she said she told them to transfer my call directly to her. Wow! Update: After speaking to the GM in person we were able to come to an agreement and see eye to eye. All problems were taken care of and, I'm happy to say that we will be returning again when our lease is up. Thank you for understanding and resolving all of our issues. See you in 33 months! read more

SLEAZY SCAM ARTIST DEALERSHIP! AVOID AT ALL COSTS! I have been car shopping for 2 weeks now, been to every dealership imaginable to find the car we like. Decided to stop in Tempe Kia to view the new Optimas. We were greeted by some salesman who was nice AT FIRST. After we test drove the vehicle and listened to his speech about every feature the radio has (im guessing since he was talking to a young couple in their late 20s thats all I cared about in a new car)...THIS IS WHEN IT TURNED UGLY and he turned into worse salesman I have ever spoke with. I told him we liked the vehicle but seen another dealership selling exact same car for a lower price. He says to me "well you didnt buy it did you, what are you doing here"...Keep in mind im trying to now avoid going to jail because of the disrespect this guy just spit out of his mouth. I asked him how much it would be for the car with tax title, license, doc fees and all the dealership crap fees they sneak in. He said lets go inside and I can give you a price of the vehicle. We get inside at his desk, his computer screen has their "Marketing database" pulled up. He asked for name, address, employer, monthly income, etc.....Thats when I stopped him and said "Im buying this car cash, I just need a price, you dont need this info"..... He tells me its mandatory and every dealership does it, I said "no i have been to many places this past 2 weeks and nobody has ever asked"......He then slides me 3 papers to sign...Most people dont read these and get scammed. I READ THEM! He slides paper #1 THE PATRIOT ACT paper stating he can have any and all info from me based on social, credit history etc....He says "You dont have to read it, it just states that your a US citizen"......WTF! Sooooo let me get this right, I cant know the price of a product your trying to sell me, unless im a citizen? haha ok whatever....(I AM A CITIZEN BY THE WAY)... Paper #2 is the Marketing agreement you can sign stating you ALLOW them to sell and share your info with other marketers! WHO WILL SIGN THAT?! I told him im not signing either paper, I just want the price of the car! IM PAYING CASH FOR CHRIST SAKE! SHAKING IT IN THE AIR FOR THEM TO TAKE and they are too worried about squeezing another penny out of me to sell my info. he then says "if you dont sign them, i cant help you"...We left and never looked back.....After coming on Yelp to read the reviews I can see im not the only person giving 1 star ratings at this place.... We instead made the longer drive to Kia Peoria, dealt with Simon who was AWESEOME! No pressure, no attitude, patient, HONEST.....We bought the new Soul at a great price $18k out the door, no other dealership could match that price.....Bill Luke Dodge said they would, of course when we go to see the salesman, he says he cant beat that price BUT while im there he can find me a car in that price range -_- Go to KIA PEORIA and happy car shopping! read more

Scott Purvis was awesome!! We had been searching for a vehicle with a good rebate for days and after dealing with a few other dealerships my husband called Tempe Kia and reached Scott Purvis. First of all, he answered the phone right away, no leaving a message and waiting for a call back! We had been told by another dealer that the vehicle we were looking for didn't exist in the western region. So we were happily surprised to have Scott tell us that not only did they exist but he had one on his lot! We were tired of looking at a vehicles and talking about one price to then find out the price jumped by thousands of dollars once we sat down to talk details at the other dealers. So my husband discussed what we were really going to be looking at for a final price with Scott and he assured us we would not have any surprises. It was an hour before closing at Tempe Kia so I rushed down there and met with Scott. He had the vehicle we were talking about sitting out front ready to go. We took a test drive and it looked like the right vehicle for us. We sat down to talk details and as promised there were no surprises. We had a discrepancy on our part regarding the pay off of our trade in vehicle so we left without purchasing until I could check into the pay off. The next morning Scott called to say he had some good news that he thought would make us very happy. That morning they had gotten a trade from another dealership and it was exactly what we were looking for and was even a little bit cheaper. What car salesman calls and says hey we found another vehicle for less money then we were talking about? Scott called when the vehicle made it to their lot, I went down and again found the vehicle right out front already detailed and ready to go. We took it for a test drive and loved it, we discussed the price etc and made the deal. Scott stayed with us the entire time. He went over every detail of the vehicle and made sure we were completely satisfied. Scott was absolutely wonderful! He listened to us and took the time to make us feel special. He didn't rush off after he made the sale he stayed with us through the final walk through. Scott was amazing! read more

I have to do a call out for Abdul my Sales rep. He was pleasant, courteous, and funny too. He was knowledgeable about the Kia Niro which I was looking for. I would recommend that you look Abdul up if you go there to purchase a Kia. The whole process went smooth except they didn't give me the price for my trade-in that I would have liked. But, it was in the range that both Edmunds and KBB estimate for the condition and mileage. So, I didn't take any stars off. I got the price I wanted for the Kiro which was on the low end on the True Car scale. They do offer dealer add-ons like tint and of course they try to sell you the Extended Warranty. But, it isn't hard sell. I didn't want any of the extras and they respected my decision. I was looking at two other Kia dealers and actually had an appointment with Mark Kia and I was going to stop by Horne Kia before going to Tempe Kia. I saw the rating on Yelp for both Mark and Horne which was 2.5 and 2 stars and many of the individual reviews showed a more typical car dealership which I was trying to stay away from. Tempe Kia's rating was tied for 2nd highest in the area at 3.5 stars. But, if you look at their monthly rating from last December it is 4.5 to 5 stars. While I was there I got to talk to a number of people trying to get an idea of what kind of company Tempe Kia is. I don't know if this is a family owned business or not. But, there are many families working there. It seemed like everyone I talked to had one or two close relatives working there. Heck, Abdul seems to be everyone's grandfather...LOL I can't speak about the after sales customer service yet. I hope it is as good as the service that I received when I bought the car. Hey Tempe Kia service, I hope you are good as your sales staff? They set a high bar for you. read more

Hello to everybody out there! Usually I do not write reviews but I feel strongly about needing to write this one to let you all know about the amazing experience I had at Tempe Kia and our salesperson, Penny Stokes. She met us outside after we were parked and ready for the normal Bull "S" wheeling and dealing over a new vehicle. I was so surprised that it did not go that way. Every process in getting our new Kia Sorento was totally transparent. Penny walked us through the whole process and kept us fully informed. While she did all the running around, she made certain we were comfortable with the wait. They offered us pizza, ice cold water, coffee and pastries. Penny helped us decide on what vehicle was right for us and even helped me pick out a color. Not a easy job when they have so many lovely ones to choose from. I LOVE our new vehicle. The finance and purchase process was made so easy and honest. Everybody was so friendly and helpful. We did not have time to go over the vehicles options that day so we came back the next day and met Penny there on her day off so she could get us in the vehicle and point out how to use all the lovely features. On her day off of work! Go figure that? Anyway, when we got home and my Mother saw our new vehicle and heard all about our experience, she decided she wanted one too. Unfortunately, Penny was not there when we went back so we worked with another very good salesman, Doug. However if it were not for Penny, we probably would have not have spoken so highly of Tempe Kia. We will definitely go back to Kia for our next vehicle. They are fantastic!!!!! Our Thanks To Tempe Tia and to you for taking the time to read all this, Yolanda Lange, Arizona City, AZ. read more

I have been living in Arizona for seven years going on 8. Since I've lived here, I have been hit in my car four times in 5 years. The driving here in AZ is horrible, yet I have always returned to Tempe Kia to buy my cars. About three weeks ago, someone hit me in my 2014 Kia Sorento SX that I just bought. The car was totaled by my insurance company (StateFarm). I had to return to Tempe Kia to buy my 4th car. Because of budget and what was available, I was only able to get a base model 2018 Kia Sorento (V4) engine. I drove it for three weeks and ended up hating it. Two days ago, I was looking on the website and found that they had gotten in a few Kia Sorento's in they were all SX version (which I had). I contacted them and settled on the deep cherry red one. I'm in love with my car again. I have to say, the guys in this dealership are excellent. I have never been disappointed or walked away unsatisfied. Branden Bender (Manager) excellent man to work with. He has always been accommodating and willing to please and very honest. He wants to help! My salesperson Sal Anglada was excellent as well, this is our second transaction together. My financial person "William Collins" was amazing and willing to help. He did so much for me. I cannot say anything negative about this location or the people in it. It's the first time in my 35 years of driving I have been to a dealership where I don't feel like I'm being tricked into doing something. I cannot say enough positive about these people. Thank you!!! read more

My latest visit to Tempe Kia was to get a second key - Mr. Andres took excellent care of me! When purchasing the car, we had one key available, and Ms. Esli and the team gave me a deal that if she didn't find the second key in the next three days (it may not have been returned from the previous owner - often is not), they would pay half the cost of the second key - THANK YOU!!! The discount info was there in the appointment information when Mr. Andres, whom I hadn't met before, pulled up my file - they took good care, every step, to honor their agreement as well as to offer it! - and he explained how long it may take to make the key and showed me the nice waiting area. When the good job was done, Mr. Andres looked at the key to make sure it was perfect, and educated me on the parts of it as a courtesy since I am new to the experience, and he and Ms. Esli (when she heard I was there, she made sure to come see me when she had a moment between appointments!) recommended best places to keep the key. After Ms. Esli and I caught up a bit, I left thankful for such a fabulous team at Tempe Kia, for Ms. Esli who worked out all the details along the way and is now a friend, and for Mr. Andres who took time and care to perfect my appointment from beginning to end - I could tell it is his natural way of serving clients, one and all - something you can't teach; his own excellent character. Whenever I get the chance, I will come back to visit the wonderful people here. read more

I went looking for a Sportage or Seltos. Waited reasonable time for salesman. However, VERY disappointed in lack of Customer Service. Salesman did Not seem knowledgeable of car... Could not answer questions in detail of InfoEntainment system. Previous Buick dealership was a Wealth of info on their system. I asked questions regarding warranty and got more information after I came home and googled it. While negotiating a deal.. trying to... Never met the Sales Manager. One come back and that was it. And second visit...which lasted 15 minutes... 10 minutes waiting for salesman to stop talking with each other and searching on our own for a vehicle we saw on their website. I checked their inventory the next day and it showed 40 Sportage on hand...which two showed Under the price I was looking for. So I gave them another chance. WoW! I gave the salesman the VIN # and his comeback was..I don't show that in stock..must have sold overnight. I asked why it still showed on site. He didn't know. Why didn't you show that to me yesterday... No answer. He was going to look at inventory and let me know. I said he could call me. I expected a call within an hour...3 hours later..no call. Guess they just didn't want/need to sell cars!!! Horrible Customer Service! Horrible Follow Though...None Never go back again!!! I guess a woman wasn't worth his time or effort!!! Cash customer at that!!!! read more

I went to this Kia dealership with the intention to buy a car and trade in mine but I wasn't sure if it would be possible because I was upside-down on my trade. I was approached by Chris Daniels and I explained my situation and how I just wanted to look to see what I wanted to get once I could pay my car down a little more. He did push me or immediately say that he could get me a car... He walked patiently with me around the lot showing me the different models and explained how they differed. I fell in love with the Kia Optima Hybrid. I was turning in a GT Mustang which guzzled gas and was a manual. After talking a little more about the situation he asked his boss some questions about the rebates and showed him my car. They politely ASKED if I would be interested in getting a trade in estimate and seeing if we could make it affordable. They gave a fair trade in and offered me the vehicle at fair market price. They were very respectful and gave me plenty of time to think and look at the numbers, not once being pushy. I'm happy to say that I was able to get the exact car I wanted at the price I wanted with a Very fair trade in. If you're looking for a dealership and hate sales people as much as I do then go to Tempe Kia. It was a great experience and I am very happy with my car! read more

Subject: Outstanding Car Buying Experience at AutoNation Kia I wanted to take a moment to share what a truly exceptional experience my cousin and I had at AutoNation Kia, thanks to Matt in Sales and "V" in Finance. From the moment we walked in, Matt was welcoming, patient, and incredibly respectful. He took the time to listen to what we were looking for in a vehicle and guided us through the process with care and professionalism. He was knowledgeable, informative, and never once made us feel rushed--even though he was nearing the end of his shift. His dedication and customer service were outstanding, and he delivered not just a smooth car buying experience, but also the perfect vehicle to meet our needs. "V" in Finance was equally impressive. Despite also being at the end of her workday, she was gracious, thorough, and made sure we felt comfortable asking all of our questions. She explained everything clearly and never gave the impression that we were holding her up. Both Matt and V went above and beyond, and because of them, we left feeling confident and truly valued as customers. This was by far one of the best dealership experiences we've had, and we're grateful for their professionalism and kindness throughout the entire process. Sincerely, Sibyl and Deena read more

Bought my yellow 2016 Kia Rio in Feb of this year. I had been researching for a few months before it was time to get a car. I was on the Autoplex website and asked about a couple of different cars from a few dealerships. Tempe Kia was the only Dealership to get back with me. So that is where I went to look at a car I liked. Everyone was profssional, helpful and walked me through each step. Best car buying time ever. But thats not all. Last month the car has a sensor issue. From the Kia roadside assistance to the Kia service people it was a great!! Eventhough it was close to closing, I was still treated as if they had just opened. Everything was great. It was the best, car needing fixed, experience I have ever had. And again..... This last weekend the car got it's first oil change and full checkup. Since it was it's first checkup/oil chg, it was on the dealership. Perfect. Also in that oil chg, they checked everything on they car and I mean everything, from tire pressure to the tire tread, all the fluids and topped them off. They even washed the car. What a great place to buy a car and get it serviced. They really know how to take care of you and your car. Ollie, my car, and I love this place!!! Sorry I cant remember everyone that helped me. read more

Outstanding experience at Tempe Kia. I was a first time car buyer and was very apprehensive about the whole process. I went to Camelback Kia first and had an average experience so I thought I'd check out Tempe Kia and I couldn't have been happier with my decision. I worked with Jerry Rush and he is the man! Jerry was very personable and made the car buying process painless. In fact, there were numerous times I forgot I was buying a car! I thought I was hanging out with my "Uncle Jerry." When it came to price, there was no haggling going on. Jerry simply asked me how much I wanted for my old car and what I wanted my monthly payments to be. I also worked with Gilbert Montoya in the finance department and Gilbert ensured me I was getting a good deal that he even showed me the invoice that they paid for the car. Lastly, I appreciated how honest and upfront Tempe Kia was during the car buying process. They didn't try to hide fee's and then put a bunch of add on's later just to get you into the door like other Kia dealers in the valley. I would recommend Jerry and the folks at Tempe Kia to all my friends. read more

After deciding on buying a new car and researching the car that would be best for me and within my budget, I decided on the KIA Optima. I then began researching dealers and in fact went to several who did not have the car at the price I could afford. The dealer's I visited convinced me that I would need to buy a used car. I then went to Tempe KIA and I was immediately greeted by Jim Linsey. After giving Jim my budget, he pointed me to the car I ended up buying in less than 5 minutes. It was a not a used car, but new. It was the best buying experience i have ever had, there was no pressure, no up-selling just a sales representative listening to the customer and directing me to the car that would work best for me. After the sale, Jim took the time to cover every detail, including setting our phones up to sink with UVO. He was extremely knowledgeable and I was out the door in less than 2 hours with a new car and I could not be happier....no buyers remorse here! Tempe KIA has the best priced vehicles and the most competent and knowledgeable sales representatives. Shop Tempe KIA! Thanks Jim! read more

I originally brought my car in for service at a different dealership because I was having trouble starting my car in the mornings and evenings. The other dealership spent days trying to find out what was wrong but just kept telling me that nothing was wrong. I got fed up and decided to have my car towed to Tempe KIA on Monday night when I got home from work. Well, come Tuesday morning I was already getting a call from Tempe KIA saying they found the problem (I had a faulty starter). They explained that they would have it fixed in a few hours and that I could pick it up that afternoon. My car has been starting with no problems ever since. Maybe I'm just extra happy with these guys because of the terrible service I got at Earnhardt KIA before taking my car here but the experience was definitely good. I will be going back here for all my service going forward. Thank you Tempe KIA, you have no idea how stressed I was before bringing my car in to you guys. read more

I went for my 30,000 mile servicing on my 2015 KIA Soul. While waiting and browsing I was approached by a nice salesman Carl Bowden who insisted he could get me into a brand new vehicle. Well I was skeptical to say the least; I informed him I had no money to put down, except for the $500 I had set aside for the servicing(which ended up only costing $240; much less than the original estimate when I made the appointment). Also that having only had my current vehicle a little over 2 years I would be quite upside down in it and absolutely would not entertain a higher monthly payment. Well long story short I drove home in a 2017 KIA Soul, with only what I stated down and a payment that was $35 less than I had been paying. My salesman and Joe in Finance were fantastic and did better for me than I ever imagined. The next day I got a call from Mr. Montoya checking to make sure I was happy and satisfied. Give them a try, they are amazing. read more

Tempe Kia was awesome when we were looking for a new car for my daughter's birthday. We had tried to go look at Horne Kia to look at vehicles but no one was around to speak or even greet us. So we waited for a 10 minutes and left once we were never greeted. So we traveled over to Tempe Kia. From the minute we got out of the car we were greeted by Tatum Stark and she was more than helpful in meeting the needs of what we wanted. She went above and beyond to make sure our needs and wants were met. I would recommend visiting her if you are looking to buy a new Kia! She is very friendly and knowledgeable in her job. She made us feel like we had been friends for a very long time and she was just overall great. Thank you Tempe Kia and Tatum for helping us purchase the right car for our daughter's birthday. When we plan on purchasing a new vehicle we definitely will be coming to see you again!!! read more

I had a great experience purchasing a brand new vehicle and I just wanted to share. first of all Greg Warren is the guy to see when purchasing a vehicle. He took great care of me and my family while we were purchasing our first car. He answered any questions we had and he went out of his way to make us feel comfortable. He was great from start to finish! Wonderful personality and great work ethic. He gave us advice when we asked and he made our car buying process simple. He didn't play the typical dealership games or salesman games. He was straight to the point and we were in and out of the dealership in our new vehicle. Go see Greg! You won't regret it! He works with the bank and non of that he said she said kind of stuff. You hear directly what is going on and he will find a way to help you. He looks out for your best interest. Thank you Greg for all your help! We appreciate it! read more

I think that the speed in making a new car purchase final is over rated if you are rushed through the process. I knew more about the car I purchased from Tempe Kia than any car I have ever purchased. I understood the overall value and the benefits of the long term deal. I bought a Kia Rondo in early 2008. I felt I made a good deal given the objectives I had and the cost of operation I desired. The first four plus years have really gone well. The first 12 oil changes were free; something I had not had before. Discounts for scheduled maintenance have been great. The service department offer availability and flexibility to get the work done and their track record for completing the work correctly and usually in less time that what was promised is the best I have seen. I will certainly give them a really good look for my next car purchase. read more