I've been with T-Mobile for 7 years and their reception has never been great, but they were cheap. These past 2 months, their service had gotten even worse. I've had even more dropped & missed calls & text messages. T-Mobiles explanation was they are working on the towers nearest to our home & they don't know when the towers will be fixed. I missed my dying sister's phone call (no missed call notice and no message) because T-Mobile has such bad reception. I would give them a negative 5 star if I could. read more

I don't remember when was the last time I came to this location. But I gotta say, their customer service SUCKS! I did not get the guy that helped me name but he's so rude! I get it, you've been serving many customers and probably gave you a hard time. But it doesn't mean you should put your shitty attitude on me. I have a lot of patients. Especially for people who works for phone company's because I could only imagine people coming in yelling and being mad for something you can't control. Anyways I came in today trying to get my Dad an iPhone 8 Plus. But unfortunately it's out of stock (I didn't expect it to be available but I thought I could give it a try) I could only get them by having it shipped to me. I refused because I have gotten a bad experience with phones being shipped to me and they just leave it in the front of my house when no ones home. Who would want their $800 phone laying in the front porch for someone else to steal it?!? I told him, oh wow...Apple store has them in stock cause I got mines a few days ago. So I thought I would try and see if you guys had them in stock too. He flat out told me "go to Apple then" how fucken rude?! I wasn't giving him attitude or anything. He also gave me false information saying if I do go to them (Apple) They have their own plan and I wouldn't be able to pay my phone monthly with t-mobile. Uh no, I can still pay it monthly even if I bought it with Apple. I don't understand how you got your damn job. But you sir need to find a different career if you hate your job. To top it off, we weren't even finished but he ignored us and just helped someone else. I will gladly take my business to Apple atlease they give me great customer service! And I'll gladly take my dad off of t-mobile!!!! read more

I went to T-Mobile in Market City to upgrade my I Phone. Jade was helping me find my phone. She was the worst salesperson I've ever had!! I just didn't feel comfortable with her. I'm talking to her and she's talking over me. I told her that she's to loud. I told her I didn't want to work with her find me someone else. She goe's and talk to her manager his name is JP. He comes out and tells me I have to leave. Or he call security. I was totally shocked, is this how they treat there cust. I'm never coming back to this store again!!! read more

This is a review on tmobile's connection. As per the contract, after using up my high speed data, it will be limited to 128kps. However my connection was limited to 15kps, which is ridiculous. Got in touch with tmobile but they said 128kps is the ideal situation. Well if i could get even 64kps i would be happy. Anyway just wanted to let people know their connection is terrible. read more

T-Mobile - My msgs with tmobile. What a condescending reply from them. - Mobile Phones Near Me - Honolulu, Hawaii

After having problems with transferring my number I posted my experience, a expert T mobile customer service called me and helped me awesome experience but I still had to go To a T mobile store to set up my SIM card . So I didn't want to have the same experience so I went to market city T mobile where Cameron helped me he was awesome, listen to my issues and corrected them , will go back to him for sure read more

"You have to know what you buying ah?" Got feedback as returned a car charging accessory brand new ... "Don't ever open and try it?" ... Does it mean blame the customer not open box return is better instead of changing mind? They also are not kids friendly ... read more

I went into the T-mobile store and I had an awesome experience. Natalie Tamale went above and beyond helping me. The entire staff was awesome!!! I will always go to this T_mobile store!!!!!! read more

By far the worst mobile carrier I had multiple issues where they did not resolve they issues and did not want to help me, always the worst customer service ! read more

Been W T-Mobile off/on 4 years and I always think maybe their better now but, No!! Service is backed up. Takes me over an hour just 2 pay a bill. Frustrating!!! Yes, I'll B moving on any day now!! PS: They PR needs a lot work. That could make or break my decision. read more

Chelsie was the best!!! I don't know much about all the new stuff and she was so nice to hook me up with everything!!!!!

WOW just got my LG G3 today and I'm happy to say that it was all due to the work of the amazing sales associates. Kalvin and Daniel, who have opened up my mind and guided me to Team Android. I used to be a strong believer in Apple's iPhones.. But after the sad loss of my beloved 5s, I was warmly accepted by Team Android which showed me the way to free apps and awesome quality phones that are actually quite worth their prices. Coming here, my plan was to simply pay for the remaining of the 5s and be on my way, hoping to avoid the long wait. Upon entrance, I was cheerfully greeted by Kalvin, who recognised me from before. After much patience and explaining from him and Daniel, I decided to settle with the LG G3. BEST decision I've made, phone-wise. Im loving this phone so much! Also, thank you to David for showing me the awesome automatic selfie feature. I used to fear going into T-Mobile stores. The long lines and impatient associates from other locations drove me away. But this store is way better- tenfold. Parking isn't bad either. I was in there for about an hour or more, yet Kalvin assured me it was not a problem. It wasn't too busy that day,and he went into detail about the cool features and widgets from the phone. This shows a lot about their excellent customer service! Although my old phone took a while to process due to another sales associate using the computer, it gave me lots of time to learn about my new baby. Thank you so much! T-Mobile knows how to keep their customers more than happy :) read more

Turn your fricken Alarms off! Every time we eat at Kaila's in the morning there is an incredibly annoying beeping from the T-Mobile store. Clearly not a crime happening since its sound only! So please...pretty please... Fix your shit and be a good neighbor. read more

I have been a loyal T-mobile customer for over 10 years. In fact, I have been loyal to this store for about 10 years. I have consistently received great service with no aftermath problems whenever me and my mother went in to upgrade our phones. In the past week, I went in with my mother (primary account holder) to upgrade my phone to the S6 because my S4 is breaking down on me. We were kindly welcomed by David who was very enthusiastic. About 5 minutes of waiting, I noticed an associate just finished a customer and begins to walk around and "chill" with her other associate friends. I honestly don't mind it, but figures since she looked liked a high school teenager. In the meanwhile, Anthony just also just finished with a customer and decides to take the initiative to see who he could help next. Still looked like a high school student, but seemed professional...or so I thought. Anthony was very helpful, encouraging, and sociable which made me feel that he was actually paying attention to his customer. I also want to add that we definitely established WHOSE line we were upgrading. After filling out all the paperwork and answering a few questions along with some small talk and a humorous demonstration of how a particular S6 case will protect the phone from drops, the teenage girl walks over and starts "hanging out" with Anthony. At this point, service started going downhill. They started to talk amongst each other...not that I want to be included in the conversation, but it definitely is unprofessional to set your customer aside just to have personal conversation with an associate which could be done...I don't know...maybe AFTER you help the customer? After I was about set to leave, I just had one question about the transfer of my information since I understood that the new S6 no long had memory card slots. So in the midst of their conversation, I slightly waited for a pause in "their" conversation to try ask the question. Just as I found the opportunity and asked the question, they proceeded talking again. After a few sentences, Anthony finally asks if I had any questions, and so I repeated myself [was it really necessary?]. Anthony proceeded to help me with the issue and after it was done, I was ready to go home. Funny how Anthony had no problem in trying to promote all kinds of accessories and extra services to me, but forgets to ask a simple question of whether I needed any assistance on the transfer of information which is a question I was always asked by sales representatives in my past 10 years of experience with this store. I am not a person who is on my phone 24/7 and I don't get much calls, so about 2 days after this upgrade I decided to call one of my friends who proceeded to ask whose phone I was using. Suddenly, I found out that when I got the new sim card with the new S6, the new SIM card was attached to my mother's number instead of mine. So now I am stuck with my current number STILL on my S4, and my mom's number on the new S6 which rendered her current iPhone 5...with no service which definitely sparked an unnecessary argument. So I called into the T-mobile store once again asking if I could speak with the manager. Tony stated that he was currently with a customer and he would gladly take down a message for him so that he can give a call back...2 days have passed and I still haven't gotten a call back from this wonderful "Daniel" that people keep raving about on here. On that same day, I tried to give Anthony benefit of the doubt that this problem can't be from his end, so I gave 611 [T-mobile customer service] a try. In which the guy kindly helped me with the issue and after we were done, I had to wait at least 48 hours for the change to go into effect. 48 hours later and still nothing has changed, I called the T-mobile customer service once again wondering why it still hasn't been fixed. After reviewing the information, and "trying again" to fix it, I am required to wait for an additional 72 HOURS for the change to go into effect...I just received my new S6 last week and I need to go through an additional weeks worth of hell for this simple mistake. In my honest opinion, I am sure they still have some great sales representatives and I am not excluding the ones that have helped me or are discussed in this review, but they really need to get their act together... read more

When you are grandfathered into a plan and then have a salesperson suggest to change you out to the new plan you need to run as far and as fast as you can out of the door of the store. I guess after 18 years with t-mobile it might be time to move on and see if the grass if any greener somewhere else. Cannot even get a person on the phone anymore as I have been waiting for an hour at this point. Great Scott! Thanks T-mobile! read more

We went back the following day. It did take a while to process which is why it is only three stars rather than five stars because the sales associate needed a code from the store manager. The store manager was taking a long time to reply back. I would like to commend Louisa for giving us better service. Because of her knowledge, I would highly recommend her being promoted to a manager position. read more

Thank you to Ryan for helping me out. He was very helpful. All the computers were being occupied but I was in no hurry. He was very nice and he was able to strike up a conversation with me while waiting. I was able to get my phone upgraded and the accessories were available. When a customer came into the store or left the store the T-Mobile workers would greet them hello or goodbye. read more

I was so impressed by the quick service and helpfulness at this T-Mobile location, and by Shawntee' in particular. I am saving a fortune versus Verizon! read more

First off this store is not owned by T mobile corporation. It is only licensed to sell T-Mobile product. 1 had the worst experience in a mobile store ever!!! I bought a iPhone six by trading in my iPhone 4. The salesperson, who a later found out was one of the managers, tells me for the trade in I will save $15 of the monthly $32.00 for 18 month. Then I get my new phone and walk out only to find out that only my phone number that where saved beforeMarch transferred to the new phone. Told to come back next day and waited 4 hours for my new phone and bought my computer to help. Let my computer over night and came in 3rd day and still no progress. I finally ask if they were corporate t mobile and the answer was no. I ask for my old phone back. They tell me I couldn't have it. Although it's right there in from of me. Then I ask how much I was going to be paying monthly. I was told I would only save $12 and that I was told the wrong numbers on Sunday. I told them it was an acceptable that a manage would tell a costumer wrong number and that I have spent almost 3 days coming back to the store for my new phone to have all my old information transferred. Masa, the manager then tells me I will get 2/$25 card in the mail for the inconvenience if I keep the phone. When I asked for that in writing he said he did not have it in writing but should receive the cards in the mail in 6 weeks. I was like what! 6 weeks and nothing in writing. That was it for me. I could believe it. So we will see if that happens. They did not call customer service at all the whole three days.... read more

Worst T-Mobile store ever!! Came in and was never even welcomed. Then they randomly pick and choose who they help. I stood in that store for 15 minutes and they helped two other groups of people that came in after me. At that point I was fed up and left. Terrible customer service, actually no customer service!! I wouldn't recommend coming to this T-Mobile for anything. read more

Manager Daniel Park was extremely helpful in getting us a great deal on our phones. We switched carriers about 2 yrs ago from AT&T to join the best TMobile crew around and have never regretted our decision. His attention to detail and over-the-top professional & friendly customer service left us wondering why we didn't do this earlier. If you're looking for a carrier with an awesome deal and a friendly crew, go see Daniel and his team at Market City TMobile!!! read more

D'artagnan was such a help! He was very patient with us and explained how everything works. We were unsure if we even had the phone insured but he asked all the right questions that helped us out much more than the last T-Mobile store we went to. Thank you for for being patient with us! read more

Went in to "inquire" about getting a phone since my old one was giving me issues. The store was busy, but I was greeted by a nice gentleman asking my name & the reason for my visit & apologized that it would be a little wait of 15 minutes, no problem, gives me time to check out what phone I wanted. What seemed like less than 10 minutes I was greeted by Treston who exceeded all my expectations! Not only was he knowledgeable about the phone I wanted but he was patient & explained everything to me. His easy going personality made my visit seem more like a friend just trying to help out another friend. He wasn't pushy at all which is a definite plus to me. So after going in with my mind set on only inquiring about a phone I actually walked out with a new phone. I say if you're ever at t-mobile in market city please check out Treston! He's just awesome:) read more

David seriously is the reason you guys have business. I went in there pissed and he told me the goal was to have me feel happy and smiling when I left. Before I talked to him I literally treated one of your workers so badly because he wouldn't add me to my aunts line even after I told him the tech she was talking to on the phone left a memo for them to authorize it. But David immediately came in for the save! He is the reason I have a contract with you guys. And I left with not only a smile but he made my day! You need more employees like him(: read more

Jason was my assistant today and I enjoyed his interactions. He asked me many questions about my problem explained what he is doing, shook my husband's hand when we were done, and followed us to the door to open it as we exit. Thank you!! read more

Location always have parking, plus super easy to get 2. Location is clean and staff is super friendly. Never had a bad experience not to mention this seems to be the only place with the colors I like. Definitely worth the drive from ward to get here. This store may be a bit out of my way but worth the drive thanks to the awesome service and selection available at this location. read more

This T-mobile is the closest one to us so we always go here. I've come here most of the time. The workers here are VERY friendly. They have GREAT customer service, but being too friendly and talking stories might be the problem here. I have come here probably around 3 or more times for a new phone or a new SIM card and every single time I leave, my phone doesn't work or they forget to activate my SIM card. This happened twice with my phone or with my boyfriend's or his sisters' phones where we would have to call the store back and tell them that we had no service or we couldn't place any phone calls or send messages. They would end up having to give me directions over the phone. I believe that they talk stories too much with their customers that they get carried away and forget to do their job or accidentally skip a step. Once, I even went in to upgrade my phone and so they put a new SIM card in my phone and gave me another new one. I asked them why I had TWO SIM cards and this worker told me that I just get a SIM card for free! This sounded so wrong I didn't understand why I get two SIM cards. So when I left, I started texting my boyfriend and he replied to me all pissed and I asked him why he was pissed. It turns out the SIM card that was in my phone was his little sister's number and the whole time he thought he was getting messages from her! The SIM in my phone contained his sister's number, it canceled her SIM card that was in her phone so her phone wasn't working, and apparently the "free" SIM card that was given to me was supposed to be my NEW SIM card that they were supposed to activate for my phone. I figured all of this myself! Instead of going back in, I called the main T-mobile in the Mainland and had a lady activate my SIM card for me and give me directions over the phone. As for the SIM card that contained my boyfriend's sister's number, I gave that to her and told her to throw away the one that was in her phone. I can't believe I had to go through all of this by myself and that worker really thought I got a "free" SIM card or even two SIM cards and even I knew that sounded wrong! If you're new, get help! Don't be so confident as to lie to your customers to make it seem like you know what you're doing! Most of the time the worker was talking stories. We've been going through a lot of trouble with this T-mobile and it really isn't worth it. I'll give you two stars for the customer service. read more

Situation: Wanted a new phone with the cheapest possible contract. What happened: I went in there early in the morning. Was greeted and acknowledged which was great. There were three employees with only me and another customer. So getting service wasn't an issue. I already knew what I wanted and it was an HTC phone. Girl that helped me out was a front line manager. I wanted a certain color but they didn't have it in stock. So I told her I was fine with the other color. Setting up the phone: This is when the manager's professionalism came into question. Before setting up the phone, I specifically asked her make it "standard", meaning lowest amount of minutes, minimum data and no extra services. After she was done activating my phone, I asked her if there were any extra things she signed me up for. She said "no." So with a smile and bye, I went home. Home: When I got home, and tinkered around with my phone. I had a gut feeling that she didn't do what I asked. So, I went on my Tmobile account online and found out that she did the opposite of what I asked her! The only thing she did right was the minutes (but that's by default!... cause you can't change the minutes!!!) Data was 2 GB and I also had extra things like insurance protection for the phone. *shaking head* Final: Before leaving the store, be sure to check your plan and how they setup your account. They may add some hidden features that you are not aware of until you receive your first bill. Bottom line, the worker should have been honest and truthful. Fin read more

Customer service sucked at Market City location. I have been a T-Mobile customer since the day they opened. I have always had nothing but stellar service at any location I've been into or via the phone. I went in today to ask about the new international unlimited data coverage and texting wanting to make sure I understood right about what I had read on the T-Mobile website. I simply asked if it was correct that I am now able to text back to the US from places like Australia for free using roaming. The rep asked what type of phone I had, I told him I had an iphone 5, he replied, "no, you can only wifi text to the people that are in the country you are in". I asked again, he said "no, just wifi". I told him then essentially nothing has changed because I've always been able to do that. He said "your right". I couldn't believe it and didn't want to ask yet again. As soon as I got home I called customer care and asked again and told them about the answer I had got from the rep at the market city location. The customer care rep told me that I do, indeed, have free data and roaming to text back to the US! The customer care rep apologized for the erroneous information I had received and filed a complaint for me. Market city T-Mobile, get your information right! read more

0 stars it should be. We went in the store and someone said they would be right with us then we waited for awhile. After they started helping a customer who came in after us, I spoke up then a sales person helped us. She told us about their latest plan which we liked so we told her we would get our pin and old account number and be back. She then said we could make an appointment with her on her day off and she would come in which we did. On the appointment day we called the store and the sales rep who took the call said the first rep would not be coming in but he could help us so we went to the store. Although we told him the plan we wanted, he kept trying to upsell a more expensive plan and new phones even though we liked our existing smart phones and informed him of that fact. He finally told us that the plan that we wanted that the first rep told us about would not be available until the next day. He then said that, however, the more expensive plan was available now. This was either an intentional "bait and switch" scheme or incompetent staff. Either way they were not getting our business. read more

Kalvin was courteous, professional and helpful when we stopped in Friday night. He quickly got us what we needed, and, took a quick look at our bill and recommended something to optimize our services, saving us money! I wish all T-Mobile locations had people like Kalvin...best service we've ever received at any T-Mobile location, hands down. read more

Hands down the best service I have received. Kyle G. And Jacelin helped me with all my phone needs and spent over an hour going over options and setting up my plan. Their manager was awesome as well and very friendly. I definitely recommend this location. read more

Went in today wanting to upgrade my phone and the task was completed promptly. Daniel and Kyle did an amazing job offering my options on my account and getting me set up. Lot of parking available and enough staff where there wasn't a long wait. Great job definitely recommend going and will refer friends and fam read more

Do not go to T-mobile store at market city. They just going to rip off your money. I went there for a new sim card and they charged me $27. I went home and check on T-mobile web site and its free. I went back down there and talk to the sales person. He admitted to me that he know its free online but I did not mentioned to him at that time. He told me he don't have to tell me its free and I had to find out myself. I have been with t-mobile for over 15 years and see it became like this feel sad. read more

Great customer service . The bubbly girl in there brings great atmospheric vibe and went above and beyond to get my phone situation taken care of . The phone selection is small but overall , the store provided the services that were needed. read more

Kudos to this Market City location for employing a young, energetic, professional staff who, from my experience and observations, seem to always want to provide the best service to their patrons. My first encounter was with Courtney, who was very patient and helped explain the features and benefits, then my options of getting my iPhone6. Altho the store was busy at the time, she didn't rush me but wanted me to understand what I was getting so that I would be satisfied with my purchase. I left happy, but after 10 days became agitated and frustrated because I was only using about 98% of the phone's options/features, and had difficulty understanding the product--probably because I am not savvy with this technology. Went back to the store within the 14-day trial period to return the iPhone, and this time met with Treston who was very personable, took the time to listen to my concerns and proceeded to do the return without making me feel stupid for wanting to do so (was told by others the iPhone is easiest phone to use.) To complete the return, he told me I needed to input my password to reset the phone and delete all my personal information, otherwise I'd be responsible for the full purchase price of the phone. Tried the password I remembered 3X but was rejected each time. Told Treston I couldn't' remember any other password, had to check my password list at home, but couldn't return right away because I had to take my 5 y/o grandson to karate practice and the 4 pm traffic would make it difficult. He said we could do it by phone, so called him when I got home & checked my list; however, the password was the same I had tried at the store and still didn't work. Then Treston asked me to reset the password but I started freaking out because I didn't know how to do that. He tried to walk me thru the procedure but I started panicking because I still didn't understand and my mind was on my grandson because I had to leave him at practice. Treston remained cool, and asked if I wanted him to try and reset the password from his end...of course I did...and he succeeded! Obviously I am elated with personnel at this tMobile location after this traumatic experience, and cannot say enough about the entire staff for their friendliness and courtesies and for making me feel comfortable every time I walk in, as I have a couple other times. read more

My boyfriend and I have been in Hawaii since 7/1/14 and have sadly needed to go into the store twice due to the ocean eating my boyfriends phone. Yes, twice in 5 days. Both times we were quickly greeted by the staff and were helped by David Giblin. He was very knowledgeable in all of the products and was able to set my boyfriend up with a new phone. Since we were already in there, I wanted to inqure about switching to T-Mobile from Verizon and he quickly persuaded me to make the switch. He helped me pick out my iPhone and got our new account set up. He even took the time to put my screen protector on my phone, perfectly! Back home (Wa), we avoid T-Mobile stores as much as possible. The service is always horrible and the wait is ridiculous. But, the staff here were awesome and were totally willing to help us. Big thanks to David for spending probably a total of 6 hours helping us between the two visits! read more

If I could give a negative star, I most definitely would. My cousin and Aunty experienced horrible service here. They have been loyal t-mobile users for 12 years and was treated with disrespect and taken advantaged of at the market city t-mobile store. In the words of my cousin "there is a lack of integrity and respect from the salespeople up to the management at this specific location." BEWARE. read more

Jason. Ask for Jason. I asked lots of questions. I was indecisive. I really needed practical information. I even changed my mind AFTER Jason pulled together the paper work for an iPhone 6. In the end, I really wanted that 6+. And Jason still provided the kind of customer care that one would --wait -- should expect. Informative. Professional. Genuine. Thanks Jason! read more

Good service :) She's really friendly. But she forgot to put back the nano sim to my old phone. Other than that is good. Other T-Mobile are sucks. read more

This is a great place to do business! I was greeted by happy, caring staff when i walked in the door very happy thank you all very much! I have to give a BIG shout out and Thank you to LOPAKA the staff member who took care of me! Five star service from this man,his customer service is Excellent he really cared and took his time to explain everything and get me the best phone and plan for my needs Much Mahalo's LOPAKA! read more