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    T-Mobile

    3.8 (129 reviews)
    ModerateMobile Phones
    Closed • 10:00 am - 8:00 pm

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    Angel H.

    I went in today to check out the iPhone 15 pro max. Wow, it was made with titanium and looked so sleek. My iPhone 12 still works great, so I decided not to upgrade yet. The sales reps were nice. I walked in and they welcomed me. They asked what I needed help with and if I wanted to be put on the waitlist. I declined and told them that I was just looking. The people standing next to me were complaining that they were waiting a long time. I asked if they had put their name on the waitlist and they did. They said they waited at least a half hour.

    MARKET CITY MALL T-Mobile outside

    I was truly impressed by how helpful and professional JT and Beyken were. They went above and beyond, always putting the customer's needs first and providing such smart and thoughtful service. Since this store is close to my home, I feel very comfortable coming here, and thanks to their support and kindness, I'm really glad I chose T-Mobile. I sincerely hope their efforts are recognized by the company and their managers, because they truly deserve it. I'm deeply grateful to JT and Beyken -- thank you so much!

    Irene M.

    It's Tuesday!! Have you been to this location at Market City Shopping Center!?! It's the friendliest well personally I've never had problems at any location but literally as you open the door they immediately greet you with a genuine smile even when they're busy it's just a warm greet I consistently receive. Knock wood I basically never have issues...only lose my phone *sob!* though today is Tuesday and what do we get...deals!!! One of the perks I never really told advantage of until about a year ago but the app is needed to enjoy it all. Getting here at Market City Shopping Center is east as they have multiple entrances though they are located on the upper level and parking can get filled though with patience and timing it's not very hard to find. Free T-Mobile tumbler it was and with a simple click I got something to help me keep cool for the summer. Thank you!

    Storefront
    Nadine C.

    Free Selfie Light from T-Mobile Tuesdays... Before lunch in Kapahulu, I stopped by this location of T-Mobile because it was on the way and it has a free shared parking lot. Located at Market City Shopping Center, I had passed by this shop because I had lunch at EARL a couple of doors down. I found the offer on my phone app, clicked on it, and the friendly associate at the door handed me a Selfie Light! Yay! Thanks for being prepared and giving out the freebie so quickly and without hassles! I was on time for lunch nearby!

    Debra N.

    We drove from Kahala to Market City's T-Mobile to be serviced properly. Immediately upon entering store, Daniel checks us in, then asks us what we need? I asked I need a new screen protector and politely said, "Let us see what we can do?" The were two other people that were quick after buying new phones. When it came our turn, Jose looked at my phone and grab the product and asked another associate on how to ring up a warranty item. It was fast, swift, and no nonsense with a wait time of ten minutes. He made sure the screen protector was on with removing all air bubbles. Unbelievable! I told them what happened at Kahala and immediately they apologized for their inappropriate behavior and said that I was justified for being upset. They were wrong and tried to cover uit up. I'm referring all my friends to Market City because of the support, not only for customer, but each other....close team work. Everyone must wear masks, 6 ft a part at front door. Excellent business and professional....this is my to go phone store! Ciao!!!

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    3 months ago

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    3 years ago

    Business owner information

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    T-Mobile

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    4 years ago

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    3 years ago

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    11 months ago

    Went in last week to return home internet kit and (Layne or Dayne) helped me get it done quickly with no issues. Mahalo

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    1 year ago

    Slow ass customer service doesnt even acknowledge us go elsewhere made a huge mistake switching to t mobile

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    5 years ago

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    7 years ago

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    5 years ago

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    2 years ago

    Got two new iPhones at this location. Fast and professional service, Kapua was great!

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    3 years ago

    Kapua was real helpful and waived my activation for 2 of my Apple Watches that my son ordered.

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    7 years ago

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    5 years ago

    Pleasant and helpful. We love the customer service that T-Mobile provides! Make an appointment and meet with highly knowledgeable staff!

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    14 years ago

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    Page 1 of 4

    Ask the Community - T-Mobile

    Review Highlights - T-Mobile

    “I was so impressed by the quick service and helpfulness at this T-Mobile location, and by Shawntee' in particular”

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    Vision Mobile Hawaii

    Vision Mobile Hawaii

    4.6(18 reviews)
    1.1 mi•Waikiki
    •$$

    Very sad that they closed....they provide such great and convenient service!…read more I rented portable Wifi a couple of times, and it is really convenient to just pick it up before my trip, then after I return, to drop it off... No need to fret about wondering, "gee, I hope my wifi unit was delivered okay to the first hotel I'm staying at and it is waiting for me..." Also it is nice to have wifi when catching transportation from the airport to the 1st hotel, to see where the driver (or train) is going, and if it going in the right direction!!! Dang...hope another company decides to offer this service in Waikiki in the future...

    A must when traveling to Japan. Vision Mobile offers affordable pocket wifi rentals which make it…read moreeasy in Japan. I prefer to get my pocket wifi before leaving for my trip so I dont have to worry about it once landing. I usually book online and get a phone confirmation. Pick up is a day before your trip at their Waikiki location. The only hard part is their pick up location, but if you bring a friend with you to wait in the car, it should be fine - or you could grab a bite in the Waikiki shopping plaza since you're already driving there! The wifi itself is easy to use. They explain to you when you pick up, but its all pretty self explanatory. The battery lasted pretty much the whole day if fully charged and is small enough to carry around with you all day without adding extra weight. You can return the wifi when you get back to Hawaii on the departures floor after getting your luggage. Would highly recommend booking for your next Japan trip!

    Photos
    Vision Mobile Hawaii - Your wi-fi hotspot unit; includes charging adapter and pouch.

    Your wi-fi hotspot unit; includes charging adapter and pouch.

    Vision Mobile Hawaii - The rates are on a sliding scale depending on how many days you'll need it. Note the insurance rates in case you lose it.

    The rates are on a sliding scale depending on how many days you'll need it. Note the insurance rates in case you lose it.

    Vision Mobile Hawaii - Vision Mobile Hawaii is located on the third floor of the Waikiki Shopping Plaza.

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    Vision Mobile Hawaii is located on the third floor of the Waikiki Shopping Plaza.

    Spectrum - +40 customers waiting in line. No employees helping anyone

    Spectrum

    2.2(354 reviews)
    2.0 mi•Ala Moana

    Spoke to the specialist Gabriel inside the store and he was able to figure out and diagnose my…read moreproblem back in Palm Springs California set up an appointment with a technician to come out and fix it and also was able to change my plan to save me money. He is a direct employee and should be given a raise in my opinion. Five stars for you, Gabriel thanks again so much.

    One of the worst customer service experiences I've had in a very long time. The amount of time I…read morehad to sit around waiting was absolutely ridiculous. I understand that businesses get busy and that unexpected issues happen, but there is absolutely no excuse for leaving customers waiting this long with little to no communication. At a certain point, you start wondering if anyone actually cares that you're there. You make the effort to come in, set aside your time, and wait patiently, only to sit there watching the clock while nothing happens. If there is going to be an extremely long wait, the least Spectrum can do is be upfront about it and communicate with customers instead of leaving them completely in the dark. What makes it even more frustrating is that customers are essentially forced to waste a huge portion of their day just to get basic assistance. People have jobs, appointments, families, errands, and other responsibilities. Our time matters too. Spectrum shouldn't expect customers to simply sit around indefinitely because their system or staffing can't keep up with demand. I honestly cannot understand how this is considered acceptable customer service. Waiting an unreasonable amount of time should not be treated as normal, especially when customers are paying for the service in the first place. Spectrum needs to seriously rethink how it handles customers and wait times. Better staffing, better communication, and a basic level of respect for customers' time would go a very long way. I left this experience feeling completely frustrated and disappointed. The service itself is one thing, but customer service is a huge part of the overall experience. When a company makes you feel like your time means absolutely nothing, it makes you seriously question why you're giving them your business in the first place. Do better, Spectrum. Customers deserve better than this.

    Photos
    Spectrum - Everyone waiting for help.

    Everyone waiting for help.

    Spectrum
    Spectrum - Inside the Spectrum store.

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    Inside the Spectrum store.

    AT&T - One 1 staff on the sales floor

    AT&T

    3.2(113 reviews)
    0.3 mi
    •$$$

    I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

    am honestly shocked at how terrible the customer service was. All I wanted to do was simply return…read morea phone case, and somehow it turned into an unnecessarily frustrating ordeal. I originally purchased the case at the Ala Moana location. Before I left, I specifically asked the employee who helped me if I could return it at ANY location without the account/contract holder being present. He clearly told me YES, any store could process the return. I went to the Kahala location first and was told, "Sorry, you can't return this here." So I then drove all the way to the Kapahulu location just to make this simple return. When I walked into the Kapahulu store, there were THREE employees working, and not one of them acknowledged me for at least 20 minutes. No "Hi," no "We'll be right with you," nothing. I just stood there waiting while being completely ignored. When someone was finally available, Kaylee helped me. I explained that I simply needed to return the phone case. Without even checking anything, she immediately told me she couldn't return it without the contract holder's ID. I explained that I purchased the case separately. Then suddenly the reason changed -- now she said she couldn't refund me because there was a discount on it. At that point, it honestly felt like I was just being given excuse after excuse and the runaround because she simply did not want to process the return. She made absolutely no effort to even TRY to help until it turned into an argument. And after arguing for several minutes, what happened? Kaylee simply ran my card and processed the refund. That was it! So clearly it COULD be done the entire time. I cannot believe I had to drive to multiple locations, stand around for 20 minutes without even being acknowledged, be given multiple excuses, and then ARGUE with an employee just to get a simple refund that ultimately took seconds to process. PLEASE, some customer service! A simple "Let me see what I can do" would have gone a long way. Customers should not have to ARGUE with employees just to get them to attempt to help. Absolutely terrible and disappointing experience.

    Photos
    AT&T
    AT&T
    AT&T

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    T-Mobile Experience Store

    T-Mobile Experience Store

    3.5(105 reviews)
    2.0 mi•Ala Moana
    •$$
    Virtual estimates
    Shipping

    Rocky and his team were efficient, courteous, and genuinely kind throughout the entire process…read more Rocky took the time to explain everything clearly and provided multiple plan options tailored to my family's needs. I truly appreciated his professionalism and outstanding customer service. The rest of the team was also friendly and welcoming, but Rocky did the heavy lifting and made the entire experience smooth and stress-free. If you're visiting this T-Mobile location, I highly recommend asking for Rocky. He truly goes above and beyond!

    About halfway through our trip, my friend told me about some phone issues in calling a friend at…read morehome. We tried calling each other and got an error message. The next morning, I Yelped T Mobile and found this to be the nearest store. Parked at Long's, we were unaware of the store location so I went to the information kiosk to ask. It was a bit of a trek, especially since the store was near where we originally parked. With one set of escalators out of service, it took a little under ten minutes to make our way here. When we arrived, all of the staff were busy with customers. One gentleman greeted me and told me that I would be next despite seeing two people sitting at opposite ends of the entrance. It turned out both were waiting for their friend or relative who were already being helped. A few minutes later, Dante introduced himself and asked me what I needed. Describing the situation and my friend's phone information, he started working on the phone. A few minutes later, he asked me to call the number and the problem persisted as it went directly to voicemail. We tried again unsuccessfully tinkering with the phone. He excused himself and walked to his work station. When he returned, we tried again and this time it worked. We tried it again once more to confirm there were no more issues. Thanks to T Mobile for having store locations and Dante and our greeter in making our visit fruitful and seamless.

    Photos
    T-Mobile Experience Store
    T-Mobile Experience Store
    T-Mobile Experience Store

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    T-Mobile - mobilephones - Updated September 2026

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