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    AT&T Store

    3.3 (223 reviews)
    Closed Closed
    Updated 2 months ago

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    Xuan Z.

    I wanted to upgrade my phone and went to this AT&T store. There was a line outside. So I put myself on the waitlist. I was also told the wait would be about 1.5 hours and I needed to be back in 2 min when it was my turn. I ran to Walmart to pick something up and when I came back it was just about my turn so it worked out perfectly (though it was more like a 30 min wait). The staff was super super patient and helpful. Even though I didn't end up ordering a new phone, he patiently explained everything to me and listed out all the details about my plan to help me make decisions. If I need to go to an AT&T store in the future, I will definitely visit this one.

    David K.

    On Wednesday evening, October 5th, 2022, I stopped by the AT&T store at Ala Moana Shopping Center due to my Samsung Galaxy S22 Ultra's phone screen having somehow cracked. I noticed a small crack on the right portion of the screen after having left the gym for a workout. I think I may have, at some point, thrown my backpack containing the phone down on to the gym floor and this resulted in the screen cracking. Additionally, the bottom half of the phone screen, keyboard was flashing on and off and had become inaccessible. I was having a psychotic meltdown when I entered the store thinking that not only was the screen broken but that the phone being inaccessible would mean my having to purchase a new one. Fortunately, I was told by the Assistant Manager of the store, Roberto Bautista, who assisted me, that because they had no similar replacement device in stock at the time that I could either check out a Best Buy store or attempt to go to a nearby TCA Wireless store and see if they were able to replace the screen and get the phone to work properly again. I got lucky after having gone to the nearby TCA Wireless store and my phone ended up being as good as new. I am grateful to Roberto for having pointed me in the right direction and resolving my dilemma. It's always good to know that when in dire straits someone is willing to help you out of a jam. Thanks Roberto!

    Ground floor facing parking lot Mauka side.

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    1 month ago

    Ask for Eric or James when you go. I was having issues transferring an eSIM to a new phone and they made it happen!

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    Page 1 of 6

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    Review Highlights - AT&T Store

    I'll probably get another iPad another day but what Geo did for me saved me lots of money in the long run.

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    Aloha Phone Repair by TCA Wireless - Honolulu - Smooth, powerful, and ultra-premium -- iPhone 17 Pro Max 
$-- * 128GB/256GB * Like New
Super clean. Fully tested. Ready for pickup today.

    Aloha Phone Repair by TCA Wireless - Honolulu

    4.7(815 reviews)
    0.3 mi
    $$

    I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

    Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

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